Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 1798
Sample Size: 19
| Questions | Total Samples | 948-Zacher-Near Zacher R/A | 996-Saih Bin Ammar-AD/AA Rd | 852-Manasir-Near Traffic R/A | 942-Sanaiyya-Near Sultan Bakery | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 11 | 57.89% | 2 | 50 | 3 | 60 | 3 | 60 | 3 | 60 |
| en | 8 | 42.11% | 2 | 50 | 2 | 40 | 2 | 40 | 2 | 40 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Company | ||||||||||
| Adnoc | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Shopper ID | ||||||||||
| 11 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 12 | 3 | 15.79% | 1 | 25 | 0 | 0 | 1 | 20 | 1 | 20 |
| 25 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 146 | 4 | 21.05% | 1 | 25 | 1 | 20 | 2 | 40 | 0 | 0 |
| 150 | 2 | 10.53% | 0 | 0 | 1 | 20 | 0 | 0 | 1 | 20 |
| 167 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 1023 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 1031 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 1033 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 1036 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 1050 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 1061 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2020 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Serial No | ||||||||||
| 0242 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 0246 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 0258 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 0274 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 0277 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 0281 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0284 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0285 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 0288 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 0295 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 0302 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0306 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 0515 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 107 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 135 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 165 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 209 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 215 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 276 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Operator Code | ||||||||||
| 6 | 31.58% | 1 | 25 | 2 | 40 | 2 | 40 | 1 | 20 | |
| 5051 | 11 | 57.89% | 2 | 50 | 3 | 60 | 3 | 60 | 3 | 60 |
| basma | 2 | 10.53% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Emirate | ||||||||||
| Al Ain | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Site ID | ||||||||||
| 69 | 5 | 26.32% | 0 | 0 | 0 | 0 | 5 | 100 | 0 | 0 |
| 135 | 5 | 26.32% | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 100 |
| 139 | 4 | 21.05% | 4 | 100 | 0 | 0 | 0 | 0 | 0 | 0 |
| 168 | 5 | 26.32% | 0 | 0 | 5 | 100 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Number of Staff | ||||||||||
| 2 | 8 | 42.11% | 1 | 25 | 2 | 40 | 3 | 60 | 2 | 40 |
| 3 | 3 | 15.79% | 1 | 25 | 1 | 20 | 1 | 20 | 0 | 0 |
| 4 | 3 | 15.79% | 0 | 0 | 1 | 20 | 1 | 20 | 1 | 20 |
| 5 | 4 | 21.05% | 2 | 50 | 0 | 0 | 0 | 0 | 2 | 40 |
| 8 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| CSA Name | ||||||||||
| 3 | 15.79% | 1 | 25 | 1 | 20 | 0 | 0 | 1 | 20 | |
| ASHRAF MOHD | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| FAISAL | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| GARY | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| IRSHAD | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| IRSHAJ | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| MEHMOOD | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| MEMAT REHMAT | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| MUJEEB | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Mohd Noor Mohd | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| NANA | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| NAS GULO | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| SHINDEKUTTAM | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| X | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| fayrose | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| mohd kutty | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| usman salim | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| CSA Number | ||||||||||
| 14 | 73.68% | 3 | 75 | 4 | 80 | 2 | 40 | 5 | 100 | |
| 10775 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 3270 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 7819 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 7821 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| Not Vi | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Gender | ||||||||||
| Male | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Height | ||||||||||
| Tall | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Medium | 15 | 78.95% | 3 | 75 | 4 | 80 | 4 | 80 | 4 | 80 |
| Short | 3 | 15.79% | 1 | 25 | 1 | 20 | 1 | 20 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Built | ||||||||||
| Thin | 3 | 15.79% | 1 | 25 | 0 | 0 | 0 | 0 | 2 | 40 |
| Medium | 15 | 78.95% | 3 | 75 | 5 | 100 | 5 | 100 | 2 | 40 |
| Fat | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Spectacles | ||||||||||
| Yes | 2 | 10.53% | 0 | 0 | 0 | 0 | 1 | 20 | 1 | 20 |
| No | 17 | 89.47% | 4 | 100 | 5 | 100 | 4 | 80 | 4 | 80 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Beard | ||||||||||
| Yes | 5 | 26.32% | 1 | 25 | 2 | 40 | 1 | 20 | 1 | 20 |
| No | 14 | 73.68% | 3 | 75 | 3 | 60 | 4 | 80 | 4 | 80 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Mustache | ||||||||||
| Yes | 9 | 47.37% | 2 | 50 | 3 | 60 | 1 | 20 | 3 | 60 |
| No | 10 | 52.63% | 2 | 50 | 2 | 40 | 4 | 80 | 2 | 40 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Ethnic Groups | ||||||||||
| Expat. Arabs | 3 | 15.79% | 0 | 0 | 0 | 0 | 1 | 20 | 2 | 40 |
| Filipino | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| Indian | 12 | 63.16% | 3 | 75 | 4 | 80 | 2 | 40 | 3 | 60 |
| Others | 2 | 10.53% | 0 | 0 | 1 | 20 | 1 | 20 | 0 | 0 |
| Philipino | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Other Ethnic Groups | ||||||||||
| 17 | 89.47% | 4 | 100 | 4 | 80 | 4 | 80 | 5 | 100 | |
| INDONASIAN | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Indians | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Date | ||||||||||
| 2011-09-30 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-05 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-10-07 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-10 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2011-10-15 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-19 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-02-27 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-01 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-10 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-03-13 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-04-07 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-08 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-12 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-06-16 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-11 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-12 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-05 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-11 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-09-16 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Amount | ||||||||||
| 30.00 | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Number of Vehicles | ||||||||||
| 1 | 7 | 36.84% | 2 | 50 | 1 | 20 | 2 | 40 | 2 | 40 |
| 2 | 6 | 31.58% | 0 | 0 | 1 | 20 | 3 | 60 | 2 | 40 |
| 3 | 2 | 10.53% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 |
| 4 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 5 | 2 | 10.53% | 1 | 25 | 1 | 20 | 0 | 0 | 0 | 0 |
| 16 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Time In | ||||||||||
| 2011-09-30 15:55:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-05 17:25:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-10-07 17:40:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-10 18:25:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2011-10-15 14:20:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-19 08:05:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-02-27 09:05:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-01 09:26:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-10 15:07:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-03-13 13:43:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-04-07 12:01:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-08 21:05:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-12 11:05:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-06-16 13:14:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-11 13:35:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-12 12:11:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-05 18:19:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-11 18:53:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-09-16 19:43:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Time Out | ||||||||||
| 2011-09-30 16:20:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-05 17:56:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-10-07 18:20:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-10 18:56:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2011-10-15 14:50:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2011-10-19 08:46:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-02-27 09:33:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-03-01 09:43:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-03-10 15:39:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-03-13 13:58:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-04-07 12:16:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-08 21:34:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-06-12 11:20:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-06-16 13:45:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-07-11 14:05:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| 2012-08-12 12:40:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-09-05 18:40:00 | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-09-11 19:17:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| 2012-09-16 20:12:00 | 1 | 5.26% | 0 | 0 | 1 | 20 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 3 | 15.79% | 0 | 0 | 1 | 20 | 1 | 20 | 1 | 20 |
| 10:01-13:00 | 3 | 15.79% | 0 | 0 | 0 | 0 | 1 | 20 | 2 | 40 |
| 13:01-17:00 | 6 | 31.58% | 3 | 75 | 2 | 40 | 1 | 20 | 0 | 0 |
| 17:01-20:00 | 6 | 31.58% | 1 | 25 | 2 | 40 | 2 | 40 | 1 | 20 |
| 20:01-24:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||||||
| Yes | 18 | 94.74% | 3 | 75 | 5 | 100 | 5 | 100 | 5 | 100 |
| No | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| There was proper signage but not proper way to rea | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| sign available but not clear | 1 | 5.26% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2. Was the Car Wash area clean and tidy ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||||||
| Yes | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| No | 18 | 94.74% | 4 | 100 | 5 | 100 | 4 | 80 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| I waited 2 minutes to be approach by attendant as | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||||
| Yes | 10 | 52.63% | 2 | 50 | 4 | 80 | 2 | 40 | 2 | 40 |
| No | 9 | 47.37% | 2 | 50 | 1 | 20 | 3 | 60 | 3 | 60 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| NO GREETINGS | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| No greetings or did not wish | 4 | 21.05% | 2 | 50% | 0 | 0% | 1 | 20% | 1 | 20% |
| There was no greeting by attendant as he behaviour | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| no greetings | 2 | 10.53% | 0 | 0% | 1 | 20% | 0 | 0% | 1 | 20% |
| اسلوبه عادي | 1 | 5.26% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||||||
| Yes | 7 | 36.84% | 2 | 50 | 2 | 40 | 1 | 20 | 2 | 40 |
| No | 6 | 31.58% | 1 | 25 | 2 | 40 | 2 | 40 | 1 | 20 |
| N.A. | 6 | 31.58% | 1 | 25 | 1 | 20 | 2 | 40 | 2 | 40 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||||||
| Yes | 2 | 10.53% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 |
| No | 6 | 31.58% | 1 | 25 | 2 | 40 | 2 | 40 | 1 | 20 |
| N.A. | 11 | 57.89% | 2 | 50 | 3 | 60 | 3 | 60 | 3 | 60 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||||||
| Yes | 16 | 84.21% | 4 | 100 | 4 | 80 | 3 | 60 | 5 | 100 |
| No | 3 | 15.79% | 0 | 0 | 1 | 20 | 2 | 40 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Attendant did not inform the price. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||||||
| Yes | 16 | 84.21% | 4 | 100 | 4 | 80 | 4 | 80 | 4 | 80 |
| No | 3 | 15.79% | 0 | 0 | 1 | 20 | 1 | 20 | 1 | 20 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Attendant did not check anything. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| DID NOT INSPECT | 1 | 5.26% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||||||||
| Yes | 11 | 57.89% | 1 | 25 | 4 | 80 | 2 | 40 | 4 | 80 |
| No | 8 | 42.11% | 3 | 75 | 1 | 20 | 3 | 60 | 1 | 20 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| Did not say anything | 1 | 5.26% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| No farewell greeting by attendant. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 4 | 21.05% | 2 | 50% | 0 | 0% | 2 | 40% | 0 | 0% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||||||
| Yes | 16 | 84.21% | 3 | 75 | 4 | 80 | 5 | 100 | 4 | 80 |
| No | 3 | 15.79% | 1 | 25 | 1 | 20 | 0 | 0 | 1 | 20 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| COULD NOT READ NAME | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| No name tag | 1 | 5.26% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| fayrose | 1 | 5.26% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| no name badge | 1 | 5.26% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| لا يضع بطاقه | 1 | 5.26% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| 12. Was he able to communicate with customer ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 13. Was staff courteous / friendly? | ||||||||||
| Yes | 18 | 94.74% | 4 | 100 | 5 | 100 | 4 | 80 | 5 | 100 |
| No | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| His attitude was not in friendly manner. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||||||
| Yes | 18 | 94.74% | 4 | 100 | 5 | 100 | 4 | 80 | 5 | 100 |
| No | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 20 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| During the car was he went to the vaccum bay &U di | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||||||
| Yes | 10 | 52.63% | 3 | 75 | 2 | 40 | 3 | 60 | 2 | 40 |
| No | 2 | 10.53% | 0 | 0 | 1 | 20 | 0 | 0 | 1 | 20 |
| N.A. | 7 | 36.84% | 1 | 25 | 2 | 40 | 2 | 40 | 2 | 40 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING. | 1 | 5.26% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| There were no valueable things. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 16. Did any attendant offer you seating ? | ||||||||||
| Yes | 14 | 73.68% | 3 | 75 | 4 | 80 | 4 | 80 | 3 | 60 |
| No | 5 | 26.32% | 1 | 25 | 1 | 20 | 1 | 20 | 2 | 40 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| DID NOT OFFER | 1 | 5.26% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| Did not offer waiting area | 1 | 5.26% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 20% |
| No one ask me for seating. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||||||
| Yes | 7 | 36.84% | 1 | 25 | 2 | 40 | 2 | 40 | 2 | 40 |
| N.A. | 12 | 63.16% | 3 | 75 | 3 | 60 | 3 | 60 | 3 | 60 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| There was no ash tray. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||||||||
| Yes | 19 | 100% | 4 | 100 | 5 | 100 | 5 | 100 | 5 | 100 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 22. Were you offered a receipt voluntarily ? | ||||||||||
| Yes | 11 | 57.89% | 2 | 50 | 4 | 80 | 2 | 40 | 3 | 60 |
| No | 8 | 42.11% | 2 | 50 | 1 | 20 | 3 | 60 | 2 | 40 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| I asked the attendant to provide the receipt as he | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| I had to ask for the reciept | 5 | 26.32% | 1 | 25% | 0 | 0% | 2 | 40% | 2 | 40% |
| لم يعرض علي وصل استلام | 1 | 5.26% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||||||
| Yes | 10 | 52.63% | 1 | 25 | 3 | 60 | 3 | 60 | 3 | 60 |
| No | 2 | 10.53% | 1 | 25 | 0 | 0 | 0 | 0 | 1 | 20 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| No tissues | 2 | 10.53% | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 20% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 3 | 15.79% | 0 | 0 | 0 | 0 | 1 | 20 | 2 | 40 |
| N.A. | 10 | 52.63% | 3 | 75 | 3 | 60 | 2 | 40 | 2 | 40 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 24a. Were sinks clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 24b. Were mirrors clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 24c. Were hand dryers clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 24d. Were dispensers clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 24e. Were toilets and urinals clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25a. Were doors clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25b. Were wallsclean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25c. Were ceiling clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25d. Were vents clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25e. Were floors clean? | ||||||||||
| Yes | 9 | 47.37% | 1 | 25 | 2 | 40 | 3 | 60 | 3 | 60 |
| No | 3 | 15.79% | 1 | 25 | 1 | 20 | 0 | 0 | 1 | 20 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| Comments | ||||||||||
| Tissues on the floor | 1 | 5.26% | 0 | 0% | 1 | 20% | 0 | 0% | 0 | 0% |
| Water on the floor | 2 | 10.53% | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 20% |
| 25f. Were baseboards clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 25g. Were grout clean? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 26a. Were Trash containers clean ? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||||||
| Yes | 12 | 63.16% | 2 | 50 | 3 | 60 | 3 | 60 | 4 | 80 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 13 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 4 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 17 | 89.47% | 2 | 50 | 5 | 100 | 5 | 100 | 5 | 100 |
| No | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| was smelling bad | 1 | 5.26% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 18 | 94.74% | 3 | 75 | 5 | 100 | 5 | 100 | 5 | 100 |
| N.A. | 1 | 5.26% | 1 | 25 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| 29. Was the Mosque premises clean ? | ||||||||||
| Yes | 4 | 21.05% | 0 | 0 | 1 | 20 | 2 | 40 | 1 | 20 |
| N.A. | 15 | 78.95% | 4 | 100 | 4 | 80 | 3 | 60 | 4 | 80 |
| Total | 19 | 100% | 4 | 100% | 5 | 100% | 5 | 100% | 5 | 100% |
| Comments | ||||||||||
| No mosque | 2 | 10.53% | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 20% |
| OVER ALL COMMENTS | ||||||||||
| CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| I observed that it was difficult to reach at car wash area entrance because there were all vehicles waiting for filling the fuel. Car wash attendant did not provide me the proper service. He just started the automated machine & went to the vaccum bay area to sit there. After finish the washing I waited there 5 minutes to find the attendant. Than he came back from the vaccum bay area & asked me to come there as the vaccum bay area was on other side. | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 20% | 0 | 0% |
| لا يوجد Øمام | 1 | 5.26% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |