Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 1801

Sample Size:  32

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 16 50% 2 25% 3 37.5% 5 62.5% 6 75%
en 16 50% 6 75% 5 62.5% 3 37.5% 2 25%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Company                    
Adnoc 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Shopper ID                    
10 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
113 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
120 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
122 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
126 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
127 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
129 2 6.25% 1 12.5% 0 0% 0 0% 1 12.5%
157 6 18.75% 4 50% 1 12.5% 1 12.5% 0 0%
159 2 6.25% 0 0% 1 12.5% 0 0% 1 12.5%
160 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
162 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
168 2 6.25% 0 0% 0 0% 0 0% 2 25%
196 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
211 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
261 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
1009 2 6.25% 0 0% 2 25% 0 0% 0 0%
1010 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
1012 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
1027 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
1028 2 6.25% 0 0% 0 0% 1 12.5% 1 12.5%
1059 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2031 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Serial No                    
0329 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
0330 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
0337 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
0343 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
0350 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
0368 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
0376 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0381 2 6.25% 0 0% 1 12.5% 1 12.5% 0 0%
0390 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0409 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
0417 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0421 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
0425 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
0428 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0434 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
0438 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
0453 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
0454 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0465 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0476 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0504 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
0536 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
0544 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
232 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
353 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
472 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
479 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
497 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
637 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
697 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
729 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Operator Code                    
6 18.75% 6 75% 0 0% 0 0% 0 0%
3409 2 6.25% 0 0% 0 0% 0 0% 2 25%
5051 17 53.13% 1 12.5% 5 62.5% 5 62.5% 6 75%
9001 3 9.38% 0 0% 0 0% 3 37.5% 0 0%
basma 3 9.38% 0 0% 3 37.5% 0 0% 0 0%
مها 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Emirate                    
Ajman 15 46.88% 3 37.5% 4 50% 4 50% 4 50%
Sharjah 17 53.13% 5 62.5% 4 50% 4 50% 4 50%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Site ID                    
19 5 15.63% 2 25% 1 12.5% 1 12.5% 1 12.5%
28 4 12.5% 1 12.5% 1 12.5% 1 12.5% 1 12.5%
60 4 12.5% 1 12.5% 1 12.5% 1 12.5% 1 12.5%
65 4 12.5% 1 12.5% 1 12.5% 1 12.5% 1 12.5%
90 4 12.5% 1 12.5% 1 12.5% 1 12.5% 1 12.5%
94 5 15.63% 1 12.5% 2 25% 1 12.5% 1 12.5%
99 4 12.5% 1 12.5% 1 12.5% 1 12.5% 1 12.5%
503 2 6.25% 0 0% 0 0% 1 12.5% 1 12.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Number of Staff                    
1 8 25% 2 25% 3 37.5% 1 12.5% 2 25%
2 7 21.88% 0 0% 2 25% 2 25% 3 37.5%
3 11 34.38% 4 50% 2 25% 3 37.5% 2 25%
4 4 12.5% 1 12.5% 1 12.5% 2 25% 0 0%
5 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
8 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
CSA Name                    
8 25% 2 25% 1 12.5% 3 37.5% 2 25%
ABDUL MANAF 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
ABDUL NAVAF 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
AHMED KADEER 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
ASLAM 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
FAISAL 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
HABIB ALRAHMAN 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
MOHAMMED RAJAI 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
MUJEEB 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
NAZAR 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
NAZIR 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
SAMEER UPPIN 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
SHAMSUDEEN 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
SUNIL 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
Sameer 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
UMAR 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
X 2 6.25% 0 0% 2 25% 0 0% 0 0%
ZAINUDDIN 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
ZUBAIR 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
ahmed 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
cant read 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
cant read the name 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
mohd 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
rwais 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
CSA Number                    
31 96.88% 7 87.5% 8 100% 8 100% 8 100%
4990 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Gender                    
Male 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Height                    
Tall 7 21.88% 2 25% 1 12.5% 2 25% 2 25%
Medium 22 68.75% 5 62.5% 7 87.5% 5 62.5% 5 62.5%
Short 3 9.38% 1 12.5% 0 0% 1 12.5% 1 12.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Built                    
Thin 6 18.75% 3 37.5% 3 37.5% 0 0% 0 0%
Medium 25 78.13% 4 50% 5 62.5% 8 100% 8 100%
Fat 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Spectacles                    
Yes 4 12.5% 1 12.5% 2 25% 1 12.5% 0 0%
No 28 87.5% 7 87.5% 6 75% 7 87.5% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Beard                    
Yes 7 21.88% 2 25% 3 37.5% 1 12.5% 1 12.5%
No 25 78.13% 6 75% 5 62.5% 7 87.5% 7 87.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Mustache                    
Yes 17 53.13% 5 62.5% 4 50% 4 50% 4 50%
No 15 46.88% 3 37.5% 4 50% 4 50% 4 50%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Ethnic Groups                    
Filipino 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
Indian 30 93.75% 8 100% 8 100% 8 100% 6 75%
Others 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Other Ethnic Groups                    
32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Date                    
2011-09-29 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-10-06 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-10-22 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-11-12 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-11-20 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-11 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-23 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-30 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2012-02-04 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-02-23 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-02-25 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-02 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-18 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-22 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-04-15 2 6.25% 0 0% 2 25% 0 0% 0 0%
2012-06-11 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-16 2 6.25% 0 0% 0 0% 2 25% 0 0%
2012-06-17 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-18 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 2 6.25% 0 0% 0 0% 2 25% 0 0%
2012-07-29 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-08-11 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 2 6.25% 0 0% 0 0% 0 0% 2 25%
2012-09-18 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-20 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 2 6.25% 0 0% 0 0% 0 0% 2 25%
2012-10-02 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Amount                    
30.00 28 87.5% 7 87.5% 7 87.5% 7 87.5% 7 87.5%
35.00 3 9.38% 1 12.5% 1 12.5% 0 0% 1 12.5%
40.00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Number of Vehicles                    
0 13 40.63% 3 37.5% 3 37.5% 3 37.5% 4 50%
1 6 18.75% 1 12.5% 2 25% 2 25% 1 12.5%
2 9 28.13% 2 25% 1 12.5% 3 37.5% 3 37.5%
3 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
4 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
8 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
22 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Time In                    
2011-09-29 21:55:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-10-06 17:08:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-10-22 19:05:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-11-12 14:10:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-11-20 18:45:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-11 19:15:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-23 16:49:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-30 15:35:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2012-02-04 19:10:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-02-23 14:45:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-02-25 19:20:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-02 19:29:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-18 20:40:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-22 10:30:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-04-15 11:46:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-04-15 14:40:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-06-11 12:07:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-16 10:21:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-16 17:55:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-17 15:57:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-18 21:39:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 11:18:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 21:40:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-07-29 11:55:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-08-11 16:10:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 11:00:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 12:00:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-18 21:15:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-20 11:30:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 16:30:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 20:55:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-10-02 18:22:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Time Out                    
2011-09-29 22:21:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-10-06 17:30:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-10-22 19:28:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-11-12 14:48:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-11-20 19:58:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-11 20:00:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-23 16:57:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2011-12-30 16:07:00 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
2012-02-04 19:28:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-02-23 15:10:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-02-25 19:41:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-02 19:37:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-18 21:08:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-03-22 10:50:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-04-15 12:00:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-04-15 15:10:00 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
2012-06-11 12:36:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-16 10:52:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-16 18:06:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-17 16:06:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-18 22:00:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 11:41:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 22:10:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-07-29 12:06:00 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
2012-08-11 16:25:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 11:25:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 12:20:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-18 21:47:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-20 11:53:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 16:55:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 21:15:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
2012-10-02 18:33:00 1 3.13% 0 0% 0 0% 0 0% 1 12.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Time of Visit                    
10:01-13:00 11 34.38% 0 0% 3 37.5% 5 62.5% 3 37.5%
13:01-17:00 6 18.75% 3 37.5% 1 12.5% 0 0% 2 25%
17:01-20:00 9 28.13% 4 50% 3 37.5% 1 12.5% 1 12.5%
20:01-24:00 6 18.75% 1 12.5% 1 12.5% 2 25% 2 25%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
3. Was there any delay in approaching customers ?                    
Yes 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
No 31 96.88% 8 100% 7 87.5% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
تاخر بالحضور لانه كان بقسم التنشيف بعد ان طلبته بزمور السياره 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
لم يتأخر 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 31 96.88% 8 100% 8 100% 7 87.5% 8 100%
No 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
No greetings or did not wish 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 9 28.13% 0 0% 4 50% 3 37.5% 2 25%
No 8 25% 8 100% 0 0% 0 0% 0 0%
N.A. 15 46.88% 0 0% 4 50% 5 62.5% 6 75%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 4 12.5% 0 0% 3 37.5% 1 12.5% 0 0%
No 8 25% 8 100% 0 0% 0 0% 0 0%
N.A. 20 62.5% 0 0% 5 62.5% 7 87.5% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 31 96.88% 8 100% 7 87.5% 8 100% 8 100%
No 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 29 90.63% 7 87.5% 6 75% 8 100% 8 100%
No 3 9.38% 1 12.5% 2 25% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 31 96.88% 7 87.5% 8 100% 8 100% 8 100%
No 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
لم يقم بإرشادي 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
9. Did the staff thank you as you were leaving ?                    
Yes 28 87.5% 7 87.5% 7 87.5% 7 87.5% 7 87.5%
No 4 12.5% 1 12.5% 1 12.5% 1 12.5% 1 12.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
DID NOT SAY ANYTHING 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
No farewell greeting or no thank you when leaving 2 6.25% 0 0% 0 0% 1 12.5% 1 12.5%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
11. Was the attendant wearing visible nametag ?                    
Yes 24 75% 6 75% 7 87.5% 5 62.5% 6 75%
No 8 25% 2 25% 1 12.5% 3 37.5% 2 25%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
BROKEN NAME TAG, FIXED WITH THE RUBBER BAND 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
But it was hanging little bit, so reading is quite difficult 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
COULD NOT READ 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
COULD NOT READ NAME AS WEARING JACKET 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 2 6.25% 0 0% 0 0% 1 12.5% 1 12.5%
NOT WEARING THE BADGE 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
No name tag 5 15.63% 0 0% 0 0% 3 37.5% 2 25%
ahmed 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
could not read the name 2 6.25% 0 0% 2 25% 0 0% 0 0%
no name badge 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
لا يرتدي بطاقه 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
محمد 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
13. Was staff courteous / friendly?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
Yes 11 34.38% 0 0% 2 25% 6 75% 3 37.5%
No 3 9.38% 2 25% 0 0% 0 0% 1 12.5%
N.A. 18 56.25% 6 75% 6 75% 2 25% 4 50%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
16. Did any attendant offer you seating ?                    
Yes 24 75% 6 75% 6 75% 7 87.5% 5 62.5%
No 8 25% 2 25% 2 25% 1 12.5% 3 37.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
DID NOT OFFER 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
Did not offer waiting area 4 12.5% 0 0% 0 0% 1 12.5% 3 37.5%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
Yes 12 37.5% 3 37.5% 4 50% 3 37.5% 2 25%
N.A. 20 62.5% 5 62.5% 4 50% 5 62.5% 6 75%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
21. Did they clean all the tyres with sponge ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
yes but upon my request 1 3.13% 1 12.5% 0 0% 0 0% 0 0%
22. Were you offered a receipt voluntarily ?                    
Yes 23 71.88% 7 87.5% 3 37.5% 8 100% 5 62.5%
No 9 28.13% 1 12.5% 5 62.5% 0 0% 3 37.5%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
HAD TO ASK FOR RECIEPT 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
I HAD TO ASK FOR IT 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
I had to ask for the reciept 2 6.25% 0 0% 0 0% 0 0% 2 25%
لكن ان بعد طلبت منه 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
لم يعرض علي وصل استلام 2 6.25% 0 0% 2 25% 0 0% 0 0%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 20 62.5% 0 0% 6 75% 8 100% 6 75%
No 4 12.5% 0 0% 2 25% 0 0% 2 25%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
Comments                    
NO TOILET TISSUES 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
No tissues 2 6.25% 0 0% 0 0% 0 0% 2 25%
لا يوجد ورق تواليت 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 4 12.5% 0 0% 4 50% 0 0% 0 0%
No 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
N.A. 19 59.38% 0 0% 3 37.5% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
Comments                    
NO PAPER TOWELS 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
24a. Were sinks clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
24b. Were mirrors clean?                    
Yes 23 71.88% 0 0% 8 100% 7 87.5% 8 100%
No 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
Comments                    
water spots on the mirror 1 3.13% 0 0% 0 0% 1 12.5% 0 0%
24c. Were hand dryers clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
24d. Were dispensers clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
24e. Were toilets and urinals clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
25a. Were doors clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
25b. Were wallsclean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
25c. Were ceiling clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
25d. Were vents clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
25e. Were floors clean?                    
Yes 19 59.38% 0 0% 6 75% 6 75% 7 87.5%
No 5 15.63% 0 0% 2 25% 2 25% 1 12.5%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
Comments                    
WATER ON FLOOR 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
Water on the floor 3 9.38% 0 0% 0 0% 2 25% 1 12.5%
يوجد مياه قذره على الارض 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
25f. Were baseboards clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
25g. Were grout clean?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
26a. Were Trash containers clean ?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
26b. Were Trash containers not overflowing?                    
Yes 24 75% 0 0% 8 100% 8 100% 8 100%
Total 24 100% 0 100% 8 100% 8 100% 8 100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 32 100% 8 100% 8 100% 8 100% 8 100%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 31 96.88% 8 100% 7 87.5% 8 100% 8 100%
No 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
Comments                    
HOSE PIPE WAS LEAKING. 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
29. Was the Mosque premises clean ?                    
Yes 11 34.38% 3 37.5% 3 37.5% 3 37.5% 2 25%
N.A. 21 65.63% 5 62.5% 5 62.5% 5 62.5% 6 75%
Total 32 100% 8 100% 8 100% 8 100% 8 100%
OVER ALL COMMENTS                    
CAS WAS WEARING NAME TAG BUT COULD NOT READ NAME 1 3.13% 0 0% 1 12.5% 0 0% 0 0%
When they cleaning the matt, all the dust will comes to the car. If it could avoid,then it will be good. Otherwise, they cleaning the matt from one side and the dust from that matt come and falls in the washed car which is not good. 1 3.13% 1 12.5% 0 0% 0 0% 0 0%