Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 2192
Sample Size: 8
| Questions | Total Samples | 768-Safad | 762-Fujairah Beach | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 3 | 37.5% | 1 | 25 | 2 | 50 |
| en | 5 | 62.5% | 3 | 75 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Company | ||||||
| Adnoc | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Shopper ID | ||||||
| 128 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 130 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 134 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 143 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2016 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2018 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2024 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2049 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Serial No | ||||||
| 0311 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0317 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0318 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0324 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 0357 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 0364 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 150 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 523 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Operator Code | ||||||
| 3409 | 2 | 25% | 1 | 25 | 1 | 25 |
| 5051 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 9001 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| basma | 2 | 25% | 1 | 25 | 1 | 25 |
| مها | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Emirate | ||||||
| Fujairah | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Site ID | ||||||
| 10 | 4 | 50% | 0 | 0 | 4 | 100 |
| 16 | 4 | 50% | 4 | 100 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Staff | ||||||
| 1 | 2 | 25% | 1 | 25 | 1 | 25 |
| 2 | 2 | 25% | 0 | 0 | 2 | 50 |
| 3 | 4 | 50% | 3 | 75 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Name | ||||||
| 3 | 37.5% | 2 | 50 | 1 | 25 | |
| alberto | 1 | 12.5% | 0 | 0 | 1 | 25 |
| gaim | 1 | 12.5% | 0 | 0 | 1 | 25 |
| shamer | 1 | 12.5% | 1 | 25 | 0 | 0 |
| جزرت Øسين | 1 | 12.5% | 1 | 25 | 0 | 0 |
| لا استطيع قراءه الاسم | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| CSA Number | ||||||
| 6 | 75% | 3 | 75 | 3 | 75 | |
| 13603 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 7875 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Gender | ||||||
| Male | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Height | ||||||
| Tall | 3 | 37.5% | 3 | 75 | 0 | 0 |
| Medium | 2 | 25% | 1 | 25 | 1 | 25 |
| Short | 3 | 37.5% | 0 | 0 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Built | ||||||
| Thin | 3 | 37.5% | 2 | 50 | 1 | 25 |
| Medium | 4 | 50% | 1 | 25 | 3 | 75 |
| Fat | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Spectacles | ||||||
| Yes | 1 | 12.5% | 1 | 25 | 0 | 0 |
| No | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Beard | ||||||
| Yes | 1 | 12.5% | 1 | 25 | 0 | 0 |
| No | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Mustache | ||||||
| Yes | 3 | 37.5% | 2 | 50 | 1 | 25 |
| No | 5 | 62.5% | 2 | 50 | 3 | 75 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||||
| Filipino | 2 | 25% | 0 | 0 | 2 | 50 |
| Indian | 5 | 62.5% | 4 | 100 | 1 | 25 |
| Philipino | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||
| 8 | 100% | 4 | 100 | 4 | 100 | |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Date | ||||||
| 2011-10-07 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-27 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-18 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-03-01 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-05 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-06-17 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-08-10 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-09-21 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Amount | ||||||
| 30.00 | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||||
| 1 | 4 | 50% | 1 | 25 | 3 | 75 |
| 2 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 3 | 3 | 37.5% | 2 | 50 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time In | ||||||
| 2011-10-07 19:05:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-27 13:10:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-18 17:20:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-03-01 15:05:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-05 07:49:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-06-17 19:12:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-08-10 14:50:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-09-21 19:57:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time Out | ||||||
| 2011-10-07 19:20:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2011-11-27 13:21:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-02-18 17:31:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-03-01 15:16:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-06-05 07:59:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 2012-06-17 19:23:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-08-10 15:03:00 | 1 | 12.5% | 0 | 0 | 1 | 25 |
| 2012-09-21 20:12:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| 13:01-17:00 | 3 | 37.5% | 0 | 0 | 3 | 75 |
| 17:01-20:00 | 3 | 37.5% | 2 | 50 | 1 | 25 |
| 20:01-24:00 | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||
| Yes | 1 | 12.5% | 1 | 25 | 0 | 0 |
| No | 7 | 87.5% | 3 | 75 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||
| Yes | 7 | 87.5% | 4 | 100 | 3 | 75 |
| No | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No greetings or did not wish | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||
| Yes | 4 | 50% | 2 | 50 | 2 | 50 |
| No | 2 | 25% | 1 | 25 | 1 | 25 |
| N.A. | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||
| Yes | 3 | 37.5% | 2 | 50 | 1 | 25 |
| No | 2 | 25% | 1 | 25 | 1 | 25 |
| N.A. | 3 | 37.5% | 1 | 25 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| No | 2 | 25% | 1 | 25 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| Did not check anything | 1 | 12.5% | 0 | 0% | 1 | 25% |
| لم يتØقق من وجود اي خدوش | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||
| Yes | 5 | 62.5% | 2 | 50 | 3 | 75 |
| No | 3 | 37.5% | 2 | 50 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No name tag | 2 | 25% | 1 | 25% | 1 | 25% |
| gaim | 1 | 12.5% | 0 | 0% | 1 | 25% |
| لا يضع بطاقه | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 12. Was he able to communicate with customer ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 13. Was staff courteous / friendly? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||
| Yes | 3 | 37.5% | 1 | 25 | 2 | 50 |
| N.A. | 5 | 62.5% | 3 | 75 | 2 | 50 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 16. Did any attendant offer you seating ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||
| Yes | 3 | 37.5% | 0 | 0 | 3 | 75 |
| N.A. | 5 | 62.5% | 4 | 100 | 1 | 25 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 22. Were you offered a receipt voluntarily ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||
| Yes | 5 | 62.5% | 2 | 50 | 3 | 75 |
| No | 1 | 12.5% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No tissues | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||
| Yes | 3 | 37.5% | 2 | 50 | 1 | 25 |
| No | 1 | 12.5% | 1 | 25 | 0 | 0 |
| N.A. | 2 | 25% | 0 | 0 | 2 | 50 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| no paper towel | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 24a. Were sinks clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24b. Were mirrors clean? | ||||||
| Yes | 5 | 62.5% | 3 | 75 | 2 | 50 |
| No | 1 | 12.5% | 0 | 0 | 1 | 25 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| water spots on the mirror | 1 | 12.5% | 0 | 0% | 1 | 25% |
| 24c. Were hand dryers clean? | ||||||
| Yes | 3 | 37.5% | 1 | 25 | 2 | 50 |
| No | 1 | 12.5% | 0 | 0 | 1 | 25 |
| N.A. | 2 | 25% | 2 | 50 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken | 1 | 12.5% | 0 | 0% | 1 | 25% |
| No dryers | 1 | 12.5% | 1 | 25% | 0 | 0% |
| 24d. Were dispensers clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24e. Were toilets and urinals clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25a. Were doors clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25b. Were wallsclean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25c. Were ceiling clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25d. Were vents clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25e. Were floors clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25f. Were baseboards clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25g. Were grout clean? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 26a. Were Trash containers clean ? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||
| Yes | 6 | 75% | 3 | 75 | 3 | 75 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||
| Yes | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| 29. Was the Mosque premises clean ? | ||||||
| N.A. | 8 | 100% | 4 | 100 | 4 | 100 |
| Total | 8 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||
| No mosque | 1 | 12.5% | 0 | 0% | 1 | 25% |
| OVER ALL COMMENTS | ||||||
| No mosque | 1 | 12.5% | 0 | 0% | 1 | 25% |