Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 2192

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 37.5% 2 100% 0 0% 1 50% 0 0%
en 5 62.5% 0 0% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
128 1 12.5% 0 0% 0 0% 0 0% 1 50%
130 1 12.5% 1 50% 0 0% 0 0% 0 0%
134 1 12.5% 1 50% 0 0% 0 0% 0 0%
143 1 12.5% 0 0% 1 50% 0 0% 0 0%
2016 1 12.5% 0 0% 0 0% 0 0% 1 50%
2018 1 12.5% 0 0% 1 50% 0 0% 0 0%
2024 1 12.5% 0 0% 0 0% 1 50% 0 0%
2049 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0311 1 12.5% 0 0% 1 50% 0 0% 0 0%
0317 1 12.5% 0 0% 0 0% 1 50% 0 0%
0318 1 12.5% 0 0% 1 50% 0 0% 0 0%
0324 1 12.5% 0 0% 0 0% 1 50% 0 0%
0357 1 12.5% 0 0% 0 0% 0 0% 1 50%
0364 1 12.5% 0 0% 0 0% 0 0% 1 50%
150 1 12.5% 1 50% 0 0% 0 0% 0 0%
523 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
3409 2 25% 0 0% 0 0% 0 0% 2 100%
5051 1 12.5% 0 0% 0 0% 1 50% 0 0%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
basma 2 25% 0 0% 2 100% 0 0% 0 0%
مها 2 25% 2 100% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Fujairah 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
10 4 50% 1 50% 1 50% 1 50% 1 50%
16 4 50% 1 50% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
1 2 25% 1 50% 0 0% 1 50% 0 0%
2 2 25% 1 50% 1 50% 0 0% 0 0%
3 4 50% 0 0% 1 50% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
3 37.5% 0 0% 1 50% 1 50% 1 50%
alberto 1 12.5% 0 0% 0 0% 0 0% 1 50%
gaim 1 12.5% 0 0% 1 50% 0 0% 0 0%
shamer 1 12.5% 0 0% 0 0% 1 50% 0 0%
جزرت حسين 1 12.5% 1 50% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
6 75% 2 100% 2 100% 1 50% 1 50%
13603 1 12.5% 0 0% 0 0% 0 0% 1 50%
7875 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Tall 3 37.5% 1 50% 1 50% 1 50% 0 0%
Medium 2 25% 0 0% 0 0% 1 50% 1 50%
Short 3 37.5% 1 50% 1 50% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Thin 3 37.5% 1 50% 1 50% 0 0% 1 50%
Medium 4 50% 1 50% 1 50% 1 50% 1 50%
Fat 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
Yes 1 12.5% 0 0% 0 0% 0 0% 1 50%
No 7 87.5% 2 100% 2 100% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
Yes 1 12.5% 0 0% 0 0% 0 0% 1 50%
No 7 87.5% 2 100% 2 100% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 3 37.5% 1 50% 0 0% 1 50% 1 50%
No 5 62.5% 1 50% 2 100% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 2 25% 0 0% 1 50% 0 0% 1 50%
Indian 5 62.5% 1 50% 1 50% 2 100% 1 50%
Philipino 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-10-07 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-27 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-18 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-01 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-05 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-17 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-10 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-21 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
30.00 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
1 4 50% 1 50% 1 50% 1 50% 1 50%
2 1 12.5% 0 0% 0 0% 1 50% 0 0%
3 3 37.5% 1 50% 1 50% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-07 19:05:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-27 13:10:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-18 17:20:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-01 15:05:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-05 07:49:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-17 19:12:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-10 14:50:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-21 19:57:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-07 19:20:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-27 13:21:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-18 17:31:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-01 15:16:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-05 07:59:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-17 19:23:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-10 15:03:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-21 20:12:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
13:01-17:00 3 37.5% 1 50% 1 50% 0 0% 1 50%
17:01-20:00 3 37.5% 1 50% 1 50% 1 50% 0 0%
20:01-24:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
3. Was there any delay in approaching customers ?                    
Yes 1 12.5% 1 50% 0 0% 0 0% 0 0%
No 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 7 87.5% 2 100% 2 100% 1 50% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No greetings or did not wish 1 12.5% 0 0% 0 0% 1 50% 0 0%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 4 50% 0 0% 2 100% 2 100% 0 0%
No 2 25% 2 100% 0 0% 0 0% 0 0%
N.A. 2 25% 0 0% 0 0% 0 0% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 3 37.5% 0 0% 2 100% 1 50% 0 0%
No 2 25% 2 100% 0 0% 0 0% 0 0%
N.A. 3 37.5% 0 0% 0 0% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 6 75% 1 50% 2 100% 1 50% 2 100%
No 2 25% 1 50% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Did not check anything 1 12.5% 0 0% 0 0% 1 50% 0 0%
لم يتحقق من وجود اي خدوش 1 12.5% 1 50% 0 0% 0 0% 0 0%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
9. Did the staff thank you as you were leaving ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
11. Was the attendant wearing visible nametag ?                    
Yes 5 62.5% 2 100% 1 50% 1 50% 1 50%
No 3 37.5% 0 0% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No name tag 2 25% 0 0% 0 0% 1 50% 1 50%
gaim 1 12.5% 0 0% 1 50% 0 0% 0 0%
لا يضع بطاقه 1 12.5% 0 0% 1 50% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
13. Was staff courteous / friendly?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
Yes 3 37.5% 2 100% 0 0% 1 50% 0 0%
N.A. 5 62.5% 0 0% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did any attendant offer you seating ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
Yes 3 37.5% 1 50% 0 0% 1 50% 1 50%
N.A. 5 62.5% 1 50% 2 100% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Did they clean all the tyres with sponge ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22. Were you offered a receipt voluntarily ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No tissues 1 12.5% 0 0% 0 0% 1 50% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 3 37.5% 0 0% 2 100% 0 0% 1 50%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
N.A. 2 25% 0 0% 0 0% 1 50% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
no paper towel 1 12.5% 0 0% 0 0% 1 50% 0 0%
24a. Were sinks clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were mirrors clean?                    
Yes 5 62.5% 0 0% 2 100% 1 50% 2 100%
No 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
water spots on the mirror 1 12.5% 0 0% 0 0% 1 50% 0 0%
24c. Were hand dryers clean?                    
Yes 3 37.5% 0 0% 2 100% 1 50% 0 0%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
N.A. 2 25% 0 0% 0 0% 1 50% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 12.5% 0 0% 0 0% 0 0% 1 50%
No dryers 1 12.5% 0 0% 0 0% 1 50% 0 0%
24d. Were dispensers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were toilets and urinals clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were doors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were wallsclean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25c. Were ceiling clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25d. Were vents clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25e. Were floors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25f. Were baseboards clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25g. Were grout clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26a. Were Trash containers clean ?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26b. Were Trash containers not overflowing?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
29. Was the Mosque premises clean ?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No mosque 1 12.5% 0 0% 0 0% 1 50% 0 0%
OVER ALL COMMENTS                    
No mosque 1 12.5% 0 0% 0 0% 1 50% 0 0%