Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 4215

Sample Size:  26

Questions Total Samples 970 - AL MANASIR931 - AL FALAH926 - AL YASAT918 - AL SAADA921 - Al Jawazath930 - AL DHAFRAH
  Abs Percentage AbsPercentageAbsPercentageAbsPercentageAbsPercentageAbsPercentageAbsPercentage
Language    
ar 11 42.31% 37500360120125375
en 15 57.69% 1254100240480375125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Company    
Adnoc 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
Shopper ID    
23 1 3.85% 0012500000000
60 1 3.85% 0000000012500
114 2 7.69% 00001200000125
126 1 3.85% 0012500000000
141 1 3.85% 1250000000000
142 1 3.85% 0000120000000
143 1 3.85% 0000001200000
146 1 3.85% 0000000000125
147 1 3.85% 0000001200000
148 1 3.85% 0012500000000
149 1 3.85% 0000000012500
155 2 7.69% 12500120000000
159 1 3.85% 0000001200000
165 1 3.85% 0000120000000
171 1 3.85% 0000120000000
189 1 3.85% 0000000000125
1023 1 3.85% 0000000012500
1039 1 3.85% 0000000000125
1040 1 3.85% 1250000000000
1052 1 3.85% 1250000000000
1059 1 3.85% 0000001200000
2016 2 7.69% 00000012012500
2028 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Serial No    
0103 1 3.85% 0000001200000
0106 1 3.85% 0000001200000
0108 1 3.85% 0000001200000
0112 1 3.85% 0000000012500
0115 1 3.85% 0000000012500
0118 1 3.85% 0000000012500
0126 1 3.85% 0000120000000
0127 1 3.85% 0000120000000
0130 1 3.85% 0000120000000
0142 1 3.85% 0000000000125
0144 1 3.85% 0000000000125
0145 1 3.85% 0000000000125
0147 1 3.85% 0012500000000
0150 2 7.69% 0025000000000
0188 1 3.85% 1250000000000
0192 1 3.85% 1250000000000
0196 1 3.85% 1250000000000
102 1 3.85% 0012500000000
127 1 3.85% 0000120000000
162 1 3.85% 0000001200000
246 1 3.85% 0000120000000
391 1 3.85% 0000001200000
421 1 3.85% 0000000012500
48 1 3.85% 1250000000000
758 1 3.85% 0000000000125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Operator Code    
8 30.77% 125125240240125125
3409 1 3.85% 0012500000000
5051 11 42.31% 37500360120125375
9001 3 11.54% 001250012012500
basma 3 11.54% 001250012012500
Total 26 100% 4100%4100%5100%5100%4100%4100%
Emirate    
Abu Dhabi 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
Site ID    
115 5 19.23% 00000051000000
117 4 15.38% 00000000410000
121 5 19.23% 00005100000000
125 4 15.38% 00000000004100
126 4 15.38% 00410000000000
154 4 15.38% 41000000000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Number of Staff    
1 5 19.23% 1250012012000250
2 6 23.08% 0012512024025000
3 5 19.23% 1251250012025000
4 6 23.08% 250250000000250
5 2 7.69% 00001201200000
6 1 3.85% 0000120000000
9 1 3.85% 0000120000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
CSA Name    
7 26.92% 12512512024000250
AHMED 1 3.85% 1250000000000
FAISAL 1 3.85% 0000120000000
JAMSHED 1 3.85% 0000000000125
LAI 1 3.85% 0000001200000
MERVIN 1 3.85% 1250000000000
MOHAMMAD 1 3.85% 0000000000125
MOHD 1 3.85% 0000120000000
NAME NOT CLEAR 1 3.85% 0000120000000
NUHAMMED MUSLIM MURTHY 1 3.85% 0000000012500
RASUL REHMAN 1 3.85% 0000000012500
RONNY 1 3.85% 0000120000000
SIJU 1 3.85% 1250000000000
X 1 3.85% 0000001200000
cant read 1 3.85% 0012500000000
cant read the name 3 11.54% 00125000025000
mohd 1 3.85% 0000001200000
mohd sharif 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
CSA Number    
25 96.15% 41003755100510041004100
10490 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Gender    
Male 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
Height    
Tall 5 19.23% 0025000120125125
Medium 17 65.38% 4100125480360375250
Short 4 15.38% 0012512012000125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Built    
Thin 3 11.54% 125125001200000
Medium 19 73.08% 25037551002404100375
Fat 4 15.38% 125000024000125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Spectacles    
No 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
Beard    
Yes 3 11.54% 001250012000125
No 23 88.46% 410037551004804100375
Total 26 100% 4100%4100%5100%5100%4100%4100%
Mustache    
Yes 7 26.92% 0025000240125250
No 19 73.08% 41002505100360375250
Total 26 100% 4100%4100%5100%5100%4100%4100%
Ethnic Groups    
Expat Arabs 1 3.85% 0012500000000
Filipino 3 11.54% 12500000025000
Indian 21 80.77% 37537548051002504100
Philipino 1 3.85% 0000120000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Other Ethnic Groups    
26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
Date    
2011-10-02 2 7.69% 12512500000000
2011-10-07 2 7.69% 00001201200000
2011-10-15 1 3.85% 0000120000000
2011-11-03 1 3.85% 0000000012500
2011-11-08 1 3.85% 0000001200000
2012-01-04 1 3.85% 0000000000125
2012-03-02 1 3.85% 1250000000000
2012-03-15 1 3.85% 0000000012500
2012-03-20 1 3.85% 0000000000125
2012-03-22 1 3.85% 0012500000000
2012-03-25 2 7.69% 00001201200000
2012-06-04 1 3.85% 0000120000000
2012-06-05 1 3.85% 1250000000000
2012-06-10 1 3.85% 0000000000125
2012-06-25 1 3.85% 0000000012500
2012-07-06 1 3.85% 0012500000000
2012-07-13 1 3.85% 0000001200000
2012-09-04 1 3.85% 0000001200000
2012-09-11 1 3.85% 0000120000000
2012-09-12 1 3.85% 0000000000125
2012-09-13 1 3.85% 0000000012500
2012-09-17 1 3.85% 1250000000000
2012-09-30 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Amount    
30.00 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
Number of Vehicles    
0 2 7.69% 12500000000125
1 3 11.54% 125001200000125
2 6 23.08% 12512500240125125
3 7 26.92% 0037500120250125
4 2 7.69% 00001201200000
7 1 3.85% 0000001200000
8 1 3.85% 0000120000000
9 1 3.85% 1250000000000
11 1 3.85% 0000000012500
12 1 3.85% 0000120000000
19 1 3.85% 0000120000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Time In    
2011-10-02 08:15:00 1 3.85% 1250000000000
2011-10-02 14:08:00 1 3.85% 0012500000000
2011-10-07 13:30:00 1 3.85% 0000120000000
2011-10-07 15:25:00 1 3.85% 0000001200000
2011-10-15 14:50:00 1 3.85% 0000120000000
2011-11-03 14:05:00 1 3.85% 0000000012500
2011-11-08 09:51:00 1 3.85% 0000001200000
2012-01-04 07:55:00 1 3.85% 0000000000125
2012-03-02 07:01:00 1 3.85% 1250000000000
2012-03-15 09:13:00 1 3.85% 0000000012500
2012-03-20 16:55:00 1 3.85% 0000000000125
2012-03-22 14:20:00 1 3.85% 0012500000000
2012-03-25 12:55:00 1 3.85% 0000120000000
2012-03-25 14:02:00 1 3.85% 0000001200000
2012-06-04 22:30:00 1 3.85% 0000120000000
2012-06-05 17:31:00 1 3.85% 1250000000000
2012-06-10 19:01:00 1 3.85% 0000000000125
2012-06-25 15:10:00 1 3.85% 0000000012500
2012-07-06 08:54:00 1 3.85% 0012500000000
2012-07-13 08:05:00 1 3.85% 0000001200000
2012-09-04 09:45:00 1 3.85% 0000001200000
2012-09-11 18:04:00 1 3.85% 0000120000000
2012-09-12 14:45:00 1 3.85% 0000000000125
2012-09-13 20:30:00 1 3.85% 0000000012500
2012-09-17 18:51:00 1 3.85% 1250000000000
2012-09-30 09:52:00 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Time Out    
2011-10-02 08:30:00 1 3.85% 1250000000000
2011-10-02 14:58:00 1 3.85% 0012500000000
2011-10-07 14:07:00 1 3.85% 0000120000000
2011-10-07 15:50:00 1 3.85% 0000001200000
2011-10-15 15:33:00 1 3.85% 0000120000000
2011-11-03 14:33:00 1 3.85% 0000000012500
2011-11-08 10:26:00 1 3.85% 0000001200000
2012-01-04 08:18:00 1 3.85% 0000000000125
2012-03-02 07:29:00 1 3.85% 1250000000000
2012-03-15 09:27:00 1 3.85% 0000000012500
2012-03-20 17:18:00 1 3.85% 0000000000125
2012-03-22 14:33:00 1 3.85% 0012500000000
2012-03-25 13:20:00 1 3.85% 0000120000000
2012-03-25 14:19:00 1 3.85% 0000001200000
2012-06-04 23:00:00 1 3.85% 0000120000000
2012-06-05 18:00:00 1 3.85% 1250000000000
2012-06-10 19:30:00 1 3.85% 0000000000125
2012-06-25 15:30:00 1 3.85% 0000000012500
2012-07-06 09:05:00 1 3.85% 0012500000000
2012-07-13 08:25:00 1 3.85% 0000001200000
2012-09-04 10:11:00 1 3.85% 0000001200000
2012-09-11 18:23:00 1 3.85% 0000120000000
2012-09-12 15:05:00 1 3.85% 0000000000125
2012-09-13 21:02:00 1 3.85% 0000000012500
2012-09-17 19:16:00 1 3.85% 1250000000000
2012-09-30 10:09:00 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
Time of Visit    
07:00-10:00 9 34.62% 25025000360125125
10:01-13:00 1 3.85% 0000120000000
13:01-17:00 8 30.77% 0025024024025000
17:01-20:00 6 23.08% 250001200000375
20:01-24:00 2 7.69% 00001200012500
Total 26 100% 4100%4100%5100%5100%4100%4100%
1. Was there proper sign to the Car Wash bay ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
2. Was the Car Wash area clean and tidy ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
3. Was there any delay in approaching customers ?    
Yes 2 7.69% 0000240000000
No 24 92.31% 41004100360510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.    
Yes 24 92.31% 4100410051004804100375
No 2 7.69% 00000012000125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Comments    
No greetings or did not wish 1 3.85% 0 0% 0 0% 0 0% 0 0% 0 0% 1 25%
no greetings 1 3.85% 0 0% 0 0% 0 0% 1 20% 0 0% 0 0%
5a. Did the attendant check whether your car has a sunroof ?    
Yes 10 38.46% 37525024012000250
No 9 34.62% 125125240240250125
N.A. 7 26.92% 00125120240250125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Comments    
لم يتحقق ان كانت مزودة بفتحه سقف 1 3.85% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?    
Yes 3 11.54% 00250001200000
No 8 30.77% 125125240240125125
N.A. 15 57.69% 375125360240375375
Total 26 100% 4100%4100%5100%5100%4100%4100%
6. Did the attendant inform you about the price of car wash ?    
Yes 24 92.31% 3754100510051004100375
No 2 7.69% 12500000000125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Comments    
Did not inform the price 1 3.85% 0 0% 0 0% 0 0% 0 0% 0 0% 1 25%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?    
Yes 22 84.62% 37541005100480375375
No 4 15.38% 1250000120125125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Comments    
Did not check anything 1 3.85% 0 0% 0 0% 0 0% 0 0% 0 0% 1 25%
لم يتحقق من وجود اي خدوش 1 3.85% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
لم يتحقق من وجود الخدوش 1 3.85% 0 0% 0 0% 0 0% 1 20% 0 0% 0 0%
8. Did he guide your vehicle for positioning at the stopper ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
9. Did the staff thank you as you were leaving ?    
Yes 23 88.46% 375410051005100375375
No 3 11.54% 125000000125125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Comments    
No farewell greeting or no thank you when leaving 1 3.85% 0 0% 0 0% 0 0% 0 0% 0 0% 1 25%
No greetings or did not wish 1 3.85% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
10. Was the uniform of the attendant neat and tidy ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
11. Was the attendant wearing visible nametag ?    
Yes 19 73.08% 3753754803604100250
No 7 26.92% 12512512024000250
Total 26 100% 4100%4100%5100%5100%4100%4100%
Comments    
Could not read the name or not clear or not visible or small letters so not visible 3 11.54% 0 0% 1 25% 0 0% 1 20% 1 25% 0 0%
NO NAME TAG 1 3.85% 0 0% 0 0% 0 0% 0 0% 0 0% 1 25%
NOT WEARING NAME TAG 1 3.85% 0 0% 0 0% 1 20% 0 0% 0 0% 0 0%
No name tag 3 11.54% 0 0% 1 25% 0 0% 1 20% 0 0% 1 25%
not visible 1 3.85% 1 25% 0 0% 0 0% 0 0% 0 0% 0 0%
لا استطيع قراءة الاسم 1 3.85% 0 0% 1 25% 0 0% 0 0% 0 0% 0 0%
لا يضع بطاقه 1 3.85% 0 0% 0 0% 0 0% 1 20% 0 0% 0 0%
لااستطيع قراءة الاسم 1 3.85% 0 0% 0 0% 0 0% 0 0% 1 25% 0 0%
12. Was he able to communicate with customer ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
13. Was staff courteous / friendly?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
14. After car wash, did he guide you to the vacuum bay ?    
Yes 24 92.31% 25041005100510041004100
No 2 7.69% 2500000000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?    
Yes 11 42.31% 375125240001254100
No 1 3.85% 1250000000000
N.A. 14 53.85% 00375360510037500
Total 26 100% 4100%4100%5100%5100%4100%4100%
16. Did any attendant offer you seating ?    
Yes 20 76.92% 2503754804804100375
No 5 19.23% 2500012012000125
Total 25 100% 4100%3100%5100%5100%4100%4100%
Comments    
DID NOT OFFER 1 3.85% 1 25% 0 0% 0 0% 0 0% 0 0% 0 0%
Did not offer waiting area 3 11.54% 0 0% 0 0% 1 20% 1 20% 0 0% 1 25%
17. Did attendants wipe your car dry to your satisfaction ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
19. Did the attendant offer to empty the ashtray and clean it ?    
Yes 9 34.62% 1252503600000375
N.A. 17 65.38% 37525024051004100125
Total 26 100% 4100%4100%5100%5100%4100%4100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
21. Did they clean all the tyres with sponge ?    
Yes 26 100% 410041005100510041004100
Total 26 100% 4100%4100%5100%5100%4100%4100%
22. Were you offered a receipt voluntarily ?    
Yes 19 73.08% 41004100360240375375
No 7 26.92% 0000240360125125
Total 26 100% 4100%4100%5100%5100%4100%4100%
Comments    
I had to ask for the reciept 3 11.54% 0 0% 0 0% 1 20% 1 20% 0 0% 1 25%
لم يعرض علي وصل استلام 2 7.69% 0 0% 0 0% 0 0% 1 20% 1 25% 0 0%
23a. Were they adequately stocked with all necessary supplies such as soap ?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?    
Yes 16 61.54% 250250360360375375
No 1 3.85% 1250000000000
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
Comments    
NO TOILET TISSUES AVAILABLE 1 3.85% 1 25% 0 0% 0 0% 0 0% 0 0% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)    
Yes 4 15.38% 0012500120125125
N.A. 14 53.85% 375250360240250250
Total 18 100% 3100%3100%3100%3100%3100%3100%
24a. Were sinks clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
24b. Were mirrors clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
24c. Were hand dryers clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
24d. Were dispensers clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
24e. Were toilets and urinals clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
25a. Were doors clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
25b. Were wallsclean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
25c. Were ceiling clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
25d. Were vents clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
25e. Were floors clean?    
Yes 16 61.54% 375250240360375375
No 1 3.85% 0000120000000
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
Comments    
Water on the floor 1 3.85% 0 0% 0 0% 1 20% 0 0% 0 0% 0 0%
25f. Were baseboards clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
25g. Were grout clean?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
26a. Were Trash containers clean ?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
26b. Were Trash containers not overflowing?    
Yes 17 65.38% 375250360360375375
N.A. 1 3.85% 0012500000000
Total 18 100% 3100%3100%3100%3100%3100%3100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 25 96.15% 41003755100510041004100
N.A. 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
28. Were all the facilities inside the restroom in good working condition ?    
Yes 25 96.15% 41003755100510041004100
N.A. 1 3.85% 0012500000000
Total 26 100% 4100%4100%5100%5100%4100%4100%
29. Was the Mosque premises clean ?    
Yes 3 11.54% 12500000025000
N.A. 23 88.46% 3754100510051002504100
Total 26 100% 4100%4100%5100%5100%4100%4100%
OVER ALL COMMENTS    
Did not offer waiting area 1 3.85% 0 0% 0 0% 1 20% 0 0% 0 0% 0 0%
No Restroom due to underconstruction 1 3.85% 0 0% 1 25% 0 0% 0 0% 0 0% 0 0%