Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 4215

Sample Size:  26

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 11 42.31% 0 0% 3 50% 3 50% 5 83.33%
en 15 57.69% 8 100% 3 50% 3 50% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Company                    
Adnoc 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Shopper ID                    
23 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
60 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
114 2 7.69% 0 0% 2 33.33% 0 0% 0 0%
126 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
141 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
142 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
143 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
146 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
147 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
148 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
149 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
155 2 7.69% 1 12.5% 0 0% 0 0% 1 16.67%
159 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
165 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
171 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
189 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
1023 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
1039 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
1040 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
1052 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
1059 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2016 2 7.69% 0 0% 0 0% 2 33.33% 0 0%
2028 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Serial No                    
0103 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
0106 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
0108 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
0112 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
0115 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
0118 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
0126 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
0127 1 3.85% 1 12.5% 0 0% 1 16.67% 0 0%
0130 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
0142 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
0144 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
0145 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
0147 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
0150 2 7.69% 0 0% 0 0% 1 16.67% 1 16.67%
0188 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
0192 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
0196 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
102 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
127 1 3.85% 1 12.5% 0 0% 1 16.67% 0 0%
162 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
246 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
391 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
421 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
48 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
758 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
Total 26 100% 9 100% 6 100% 7 100% 6 100%
Operator Code                    
8 30.77% 8 100% 0 0% 0 0% 0 0%
3409 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
5051 11 42.31% 0 0% 3 50% 3 50% 5 83.33%
9001 3 11.54% 0 0% 0 0% 3 50% 0 0%
basma 3 11.54% 0 0% 3 50% 0 0% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Emirate                    
Abu Dhabi 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Site ID                    
115 5 19.23% 2 25% 1 16.67% 1 16.67% 1 16.67%
117 4 15.38% 1 12.5% 1 16.67% 1 16.67% 1 16.67%
121 5 19.23% 2 25% 1 16.67% 1 16.67% 1 16.67%
125 4 15.38% 1 12.5% 1 16.67% 1 16.67% 1 16.67%
126 4 15.38% 1 12.5% 1 16.67% 1 16.67% 1 16.67%
154 4 15.38% 1 12.5% 1 16.67% 1 16.67% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Number of Staff                    
1 5 19.23% 1 12.5% 0 0% 2 33.33% 2 33.33%
2 6 23.08% 2 25% 2 33.33% 0 0% 2 33.33%
3 5 19.23% 1 12.5% 2 33.33% 2 33.33% 0 0%
4 6 23.08% 1 12.5% 1 16.67% 2 33.33% 2 33.33%
5 2 7.69% 1 12.5% 1 16.67% 0 0% 0 0%
6 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
9 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
CSA Name                    
7 26.92% 2 25% 2 33.33% 3 50% 0 0%
AHMED 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
FAISAL 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
JAMSHED 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
LAI 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
MERVIN 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
MOHAMMAD 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
MOHD 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
NAME NOT CLEAR 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
NUHAMMED MUSLIM MURTHY 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
RASUL REHMAN 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
RONNY 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
SIJU 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
X 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
cant read 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
cant read the name 3 11.54% 0 0% 2 33.33% 1 16.67% 0 0%
mohd 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
mohd sharif 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
CSA Number                    
25 96.15% 8 100% 6 100% 6 100% 5 83.33%
10490 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Gender                    
Male 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Height                    
Tall 5 19.23% 1 12.5% 0 0% 4 66.67% 0 0%
Medium 17 65.38% 7 87.5% 6 100% 1 16.67% 3 50%
Short 4 15.38% 0 0% 0 0% 1 16.67% 3 50%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Built                    
Thin 3 11.54% 0 0% 1 16.67% 2 33.33% 0 0%
Medium 19 73.08% 8 100% 4 66.67% 3 50% 4 66.67%
Fat 4 15.38% 0 0% 1 16.67% 1 16.67% 2 33.33%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Spectacles                    
No 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Beard                    
Yes 3 11.54% 1 12.5% 2 33.33% 0 0% 0 0%
No 23 88.46% 7 87.5% 4 66.67% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Mustache                    
Yes 7 26.92% 3 37.5% 2 33.33% 2 33.33% 0 0%
No 19 73.08% 5 62.5% 4 66.67% 4 66.67% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Ethnic Groups                    
Expat Arabs 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
Filipino 3 11.54% 0 0% 2 33.33% 1 16.67% 0 0%
Indian 21 80.77% 6 75% 4 66.67% 5 83.33% 6 100%
Philipino 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Other Ethnic Groups                    
26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Date                    
2011-10-02 2 7.69% 2 25% 0 0% 0 0% 0 0%
2011-10-07 2 7.69% 2 25% 0 0% 0 0% 0 0%
2011-10-15 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-11-03 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-11-08 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2012-01-04 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2012-03-02 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-15 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-20 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-22 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 2 7.69% 0 0% 2 33.33% 0 0% 0 0%
2012-06-04 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-05 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-10 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-07-06 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-07-13 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-09-04 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-12 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-13 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-30 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Amount                    
30.00 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Number of Vehicles                    
0 2 7.69% 0 0% 1 16.67% 0 0% 1 16.67%
1 3 11.54% 1 12.5% 1 16.67% 0 0% 1 16.67%
2 6 23.08% 1 12.5% 0 0% 2 33.33% 3 50%
3 7 26.92% 2 25% 2 33.33% 2 33.33% 1 16.67%
4 2 7.69% 0 0% 1 16.67% 1 16.67% 0 0%
7 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
8 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
9 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
11 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
12 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
19 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Time In                    
2011-10-02 08:15:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-02 14:08:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-07 13:30:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-07 15:25:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-15 14:50:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-11-03 14:05:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-11-08 09:51:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2012-01-04 07:55:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2012-03-02 07:01:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-15 09:13:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-20 16:55:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-22 14:20:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 12:55:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 14:02:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-06-04 22:30:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-05 17:31:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-10 19:01:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 15:10:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-07-06 08:54:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-07-13 08:05:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-09-04 09:45:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 18:04:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-12 14:45:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-13 20:30:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 18:51:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-30 09:52:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Time Out                    
2011-10-02 08:30:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-02 14:58:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-07 14:07:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-07 15:50:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-10-15 15:33:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-11-03 14:33:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2011-11-08 10:26:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2012-01-04 08:18:00 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
2012-03-02 07:29:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-15 09:27:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-20 17:18:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-22 14:33:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 13:20:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-03-25 14:19:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
2012-06-04 23:00:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-05 18:00:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-10 19:30:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-06-25 15:30:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-07-06 09:05:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-07-13 08:25:00 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
2012-09-04 10:11:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 18:23:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-12 15:05:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-13 21:02:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-17 19:16:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
2012-09-30 10:09:00 1 3.85% 0 0% 0 0% 0 0% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Time of Visit                    
07:00-10:00 9 34.62% 3 37.5% 2 33.33% 2 33.33% 2 33.33%
10:01-13:00 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
13:01-17:00 8 30.77% 5 62.5% 2 33.33% 1 16.67% 0 0%
17:01-20:00 6 23.08% 0 0% 1 16.67% 2 33.33% 3 50%
20:01-24:00 2 7.69% 0 0% 0 0% 1 16.67% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
3. Was there any delay in approaching customers ?                    
Yes 2 7.69% 2 25% 0 0% 0 0% 0 0%
No 24 92.31% 6 75% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 24 92.31% 7 87.5% 6 100% 5 83.33% 6 100%
No 2 7.69% 1 12.5% 0 0% 1 16.67% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Comments                    
No greetings or did not wish 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
no greetings 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 10 38.46% 0 0% 4 66.67% 2 33.33% 4 66.67%
No 9 34.62% 8 100% 1 16.67% 0 0% 0 0%
N.A. 7 26.92% 0 0% 1 16.67% 4 66.67% 2 33.33%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Comments                    
لم يتحقق ان كانت مزودة بفتحه سقف 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 3 11.54% 0 0% 2 33.33% 0 0% 1 16.67%
No 8 30.77% 8 100% 0 0% 0 0% 0 0%
N.A. 15 57.69% 0 0% 4 66.67% 6 100% 5 83.33%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 24 92.31% 7 87.5% 6 100% 5 83.33% 6 100%
No 2 7.69% 1 12.5% 0 0% 1 16.67% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Comments                    
Did not inform the price 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 22 84.62% 7 87.5% 4 66.67% 5 83.33% 6 100%
No 4 15.38% 1 12.5% 2 33.33% 1 16.67% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Comments                    
Did not check anything 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
لم يتحقق من وجود اي خدوش 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
لم يتحقق من وجود الخدوش 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
9. Did the staff thank you as you were leaving ?                    
Yes 23 88.46% 7 87.5% 6 100% 4 66.67% 6 100%
No 3 11.54% 1 12.5% 0 0% 2 33.33% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Comments                    
No farewell greeting or no thank you when leaving 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
No greetings or did not wish 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
11. Was the attendant wearing visible nametag ?                    
Yes 19 73.08% 6 75% 4 66.67% 3 50% 6 100%
No 7 26.92% 2 25% 2 33.33% 3 50% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 3 11.54% 0 0% 0 0% 1 16.67% 2 33.33%
NO NAME TAG 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
NOT WEARING NAME TAG 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
No name tag 3 11.54% 0 0% 0 0% 3 50% 0 0%
not visible 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
لا استطيع قراءة الاسم 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
لا يضع بطاقه 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
لااستطيع قراءة الاسم 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
13. Was staff courteous / friendly?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 24 92.31% 7 87.5% 5 83.33% 6 100% 6 100%
No 2 7.69% 1 12.5% 1 16.67% 0 0% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
Yes 11 42.31% 1 12.5% 3 50% 2 33.33% 5 83.33%
No 1 3.85% 1 12.5% 0 0% 0 0% 0 0%
N.A. 14 53.85% 6 75% 3 50% 4 66.67% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
16. Did any attendant offer you seating ?                    
Yes 20 76.92% 6 75% 5 83.33% 4 66.67% 5 83.33%
No 5 19.23% 1 12.5% 1 16.67% 2 33.33% 1 16.67%
Total 25 100% 7 100% 6 100% 6 100% 6 100%
Comments                    
DID NOT OFFER 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
Did not offer waiting area 3 11.54% 0 0% 0 0% 2 33.33% 1 16.67%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
Yes 9 34.62% 2 25% 2 33.33% 2 33.33% 3 50%
N.A. 17 65.38% 6 75% 4 66.67% 4 66.67% 3 50%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
21. Did they clean all the tyres with sponge ?                    
Yes 26 100% 8 100% 6 100% 6 100% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
22. Were you offered a receipt voluntarily ?                    
Yes 19 73.08% 6 75% 4 66.67% 4 66.67% 5 83.33%
No 7 26.92% 2 25% 2 33.33% 2 33.33% 1 16.67%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
Comments                    
I had to ask for the reciept 3 11.54% 0 0% 0 0% 2 33.33% 1 16.67%
لم يعرض علي وصل استلام 2 7.69% 0 0% 2 33.33% 0 0% 0 0%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 16 61.54% 0 0% 5 83.33% 5 83.33% 6 100%
No 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
Comments                    
NO TOILET TISSUES AVAILABLE 1 3.85% 0 0% 1 16.67% 0 0% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 4 15.38% 0 0% 4 66.67% 0 0% 0 0%
N.A. 14 53.85% 0 0% 2 33.33% 6 100% 6 100%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
24a. Were sinks clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
24b. Were mirrors clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
24c. Were hand dryers clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
24d. Were dispensers clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
24e. Were toilets and urinals clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
25a. Were doors clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
25b. Were wallsclean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
25c. Were ceiling clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
25d. Were vents clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
25e. Were floors clean?                    
Yes 16 61.54% 0 0% 6 100% 4 66.67% 6 100%
No 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
Comments                    
Water on the floor 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
25f. Were baseboards clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
25g. Were grout clean?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
26a. Were Trash containers clean ?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
26b. Were Trash containers not overflowing?                    
Yes 17 65.38% 0 0% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 18 100% 0 100% 6 100% 6 100% 6 100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 25 96.15% 8 100% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 25 96.15% 8 100% 6 100% 5 83.33% 6 100%
N.A. 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
29. Was the Mosque premises clean ?                    
Yes 3 11.54% 1 12.5% 1 16.67% 1 16.67% 0 0%
N.A. 23 88.46% 7 87.5% 5 83.33% 5 83.33% 6 100%
Total 26 100% 8 100% 6 100% 6 100% 6 100%
OVER ALL COMMENTS                    
Did not offer waiting area 1 3.85% 0 0% 0 0% 1 16.67% 0 0%
No Restroom due to underconstruction 1 3.85% 0 0% 0 0% 1 16.67% 0 0%