Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907662

Sample Size:  33

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 13 39.39% 0 0% 2 28.57% 5 62.5% 6 75%
en 20 60.61% 10 100% 5 71.43% 3 37.5% 2 25%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Company                    
Adnoc 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Shopper ID                    
69 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
112 3 9.09% 2 20% 0 0% 1 12.5% 0 0%
113 2 6.06% 0 0% 1 14.29% 0 0% 1 12.5%
114 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
120 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
142 1 3.03% 1 10% 0 0% 0 0% 0 0%
146 1 3.03% 1 10% 0 0% 0 0% 0 0%
147 1 3.03% 1 10% 0 0% 0 0% 0 0%
148 2 6.06% 1 10% 0 0% 0 0% 1 12.5%
154 1 3.03% 1 10% 0 0% 0 0% 0 0%
158 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
163 1 3.03% 1 10% 0 0% 0 0% 0 0%
164 2 6.06% 2 20% 0 0% 0 0% 0 0%
1023 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
1045 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
1050 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
1054 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
1057 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
1060 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2010 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2014 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2015 2 6.06% 0 0% 1 14.29% 0 0% 1 12.5%
2018 2 6.06% 0 0% 2 28.57% 0 0% 0 0%
2027 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2028 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2031 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Serial No                    
0018 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
0021 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
0022 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
0071 1 3.03% 1 10% 1 14.29% 0 0% 0 0%
0075 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
0077 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
0098 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
0101 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
0103 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
0156 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
0159 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
0161 2 6.06% 0 0% 1 14.29% 0 0% 1 12.5%
0164 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
0167 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
0174 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
0177 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
0182 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
0207 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
0212 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
0216 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
0231 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
0524 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
13 1 3.03% 1 10% 0 0% 0 0% 0 0%
153 1 3.03% 1 10% 0 0% 0 0% 0 0%
305 1 3.03% 1 10% 0 0% 0 0% 0 0%
57 1 3.03% 1 10% 0 0% 0 0% 0 0%
590 1 3.03% 1 10% 0 0% 0 0% 0 0%
620 1 3.03% 1 10% 0 0% 0 0% 0 0%
642 1 3.03% 1 10% 0 0% 0 0% 0 0%
673 1 3.03% 1 10% 0 0% 0 0% 0 0%
71 1 3.03% 1 10% 1 14.29% 0 0% 0 0%
74 1 3.03% 1 10% 0 0% 0 0% 0 0%
Total 33 100% 11 100% 8 100% 8 100% 8 100%
Operator Code                    
10 30.3% 10 100% 0 0% 0 0% 0 0%
3404 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
3409 2 6.06% 0 0% 0 0% 0 0% 2 25%
5051 14 42.42% 0 0% 3 42.86% 5 62.5% 6 75%
9001 3 9.09% 0 0% 0 0% 3 37.5% 0 0%
basma 3 9.09% 0 0% 3 42.86% 0 0% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Emirate                    
Abu Dhabi 27 81.82% 9 90% 6 85.71% 6 75% 6 75%
Abudhabi 2 6.06% 0 0% 0 0% 1 12.5% 1 12.5%
Musaffah 4 12.12% 1 10% 1 14.29% 1 12.5% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Site ID                    
6 4 12.12% 1 10% 1 14.29% 1 12.5% 1 12.5%
102 7 21.21% 4 40% 1 14.29% 1 12.5% 1 12.5%
114 4 12.12% 1 10% 1 14.29% 1 12.5% 1 12.5%
141 4 12.12% 1 10% 1 14.29% 1 12.5% 1 12.5%
142 4 12.12% 1 10% 1 14.29% 1 12.5% 1 12.5%
147 4 12.12% 1 10% 1 14.29% 1 12.5% 1 12.5%
158 4 12.12% 1 10% 1 14.29% 1 12.5% 1 12.5%
499 2 6.06% 0 0% 0 0% 1 12.5% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Number of Staff                    
1 5 15.15% 3 30% 0 0% 2 25% 0 0%
2 8 24.24% 1 10% 3 42.86% 3 37.5% 1 12.5%
3 7 21.21% 1 10% 2 28.57% 3 37.5% 1 12.5%
4 4 12.12% 1 10% 1 14.29% 0 0% 2 25%
5 3 9.09% 0 0% 1 14.29% 0 0% 2 25%
6 2 6.06% 0 0% 0 0% 0 0% 2 25%
7 2 6.06% 2 20% 0 0% 0 0% 0 0%
9 1 3.03% 1 10% 0 0% 0 0% 0 0%
13 1 3.03% 1 10% 0 0% 0 0% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
CSA Name                    
4 12.12% 1 10% 2 28.57% 1 12.5% 0 0%
- 1 3.03% 1 10% 0 0% 0 0% 0 0%
ALI 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
ANEESH 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
ISMAIL 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
MOHAMMED 1 3.03% 1 10% 0 0% 0 0% 0 0%
MOHD SAFI 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
MOHIDEEN 1 3.03% 1 10% 0 0% 0 0% 0 0%
MOIDEEN 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
MUJEEB REHMAN 1 3.03% 1 10% 0 0% 0 0% 0 0%
NAME NOT CLEAR 1 3.03% 1 10% 0 0% 0 0% 0 0%
NAWAB 1 3.03% 1 10% 0 0% 0 0% 0 0%
REDDY 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
RHINE 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
SABRAJ 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
SAKARAM 1 3.03% 1 10% 0 0% 0 0% 0 0%
SALIM 1 3.03% 1 10% 0 0% 0 0% 0 0%
SHAHNAZ 1 3.03% 1 10% 0 0% 0 0% 0 0%
SHEKHARAN 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
SOORI 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
X 2 6.06% 0 0% 0 0% 2 25% 0 0%
bzage 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
cant read 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
cant read the name 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
hasan 2 6.06% 0 0% 2 28.57% 0 0% 0 0%
ibrahim 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
mortda 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
navap 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
CSA Number                    
26 78.79% 8 80% 7 100% 6 75% 5 62.5%
- 1 3.03% 1 10% 0 0% 0 0% 0 0%
10681 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
9338 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
941432 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
941821 2 6.06% 1 10% 0 0% 1 12.5% 0 0%
993996 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Gender                    
Male 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Height                    
Tall 7 21.21% 1 10% 2 28.57% 0 0% 4 50%
Medium 25 75.76% 9 90% 5 71.43% 7 87.5% 4 50%
Short 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Built                    
Thin 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
Medium 31 93.94% 10 100% 7 100% 7 87.5% 7 87.5%
Fat 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Spectacles                    
No 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Beard                    
Yes 7 21.21% 1 10% 1 14.29% 1 12.5% 4 50%
No 26 78.79% 9 90% 6 85.71% 7 87.5% 4 50%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Mustache                    
Yes 16 48.48% 4 40% 4 57.14% 5 62.5% 3 37.5%
No 17 51.52% 6 60% 3 42.86% 3 37.5% 5 62.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Ethnic Groups                    
Expat Arabs 1 3.03% 1 10% 0 0% 0 0% 0 0%
Expat. Arabs 4 12.12% 0 0% 2 28.57% 1 12.5% 1 12.5%
Filipino 3 9.09% 0 0% 2 28.57% 0 0% 1 12.5%
Indian 22 66.67% 8 80% 2 28.57% 7 87.5% 5 62.5%
Others 3 9.09% 1 10% 1 14.29% 0 0% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Other Ethnic Groups                    
31 93.94% 9 90% 7 100% 8 100% 7 87.5%
BANGLADESI 1 3.03% 1 10% 0 0% 0 0% 0 0%
NEPALI 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Date                    
2011-09-13 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-14 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-25 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-26 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-10-07 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-10-22 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-04 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-10 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-12 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-14 1 3.03% 1 10% 0 0% 0 0% 0 0%
2012-02-25 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-02 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-09 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-16 2 6.06% 0 0% 2 28.57% 0 0% 0 0%
2012-03-21 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-24 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-06-05 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-09 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-10 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-11 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-19 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-07-12 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-07-30 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-08-17 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-05 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-15 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-21 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-30 2 6.06% 0 0% 0 0% 0 0% 2 25%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Amount                    
30.00 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Number of Vehicles                    
0 9 27.27% 4 40% 1 14.29% 0 0% 4 50%
1 6 18.18% 1 10% 0 0% 5 62.5% 0 0%
2 8 24.24% 1 10% 4 57.14% 1 12.5% 2 25%
3 4 12.12% 0 0% 1 14.29% 2 25% 1 12.5%
4 2 6.06% 0 0% 1 14.29% 0 0% 1 12.5%
17 1 3.03% 1 10% 0 0% 0 0% 0 0%
33 2 6.06% 2 20% 0 0% 0 0% 0 0%
44 1 3.03% 1 10% 0 0% 0 0% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Time In                    
2011-09-13 07:18:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-14 15:30:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-25 23:45:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-26 15:30:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-10-07 16:50:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-10-22 18:40:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-04 11:40:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-10 17:15:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-12 15:30:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-14 19:00:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2012-02-25 11:45:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-02 16:46:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-09 18:53:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-16 12:32:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-16 17:35:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-21 06:45:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-24 15:40:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-06-05 09:11:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-09 11:06:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-10 18:37:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-11 14:35:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-19 10:56:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 15:40:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-07-12 09:25:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-07-30 20:00:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-08-17 07:46:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-05 11:08:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 17:04:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-15 14:43:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-21 18:30:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 14:43:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-30 08:53:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-30 15:22:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Time Out                    
2011-09-13 07:33:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-14 16:23:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-26 00:12:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-09-26 16:16:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-10-07 17:24:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-10-22 19:24:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-04 12:04:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-10 17:40:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-12 15:56:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2011-12-14 19:30:00 1 3.03% 1 10% 0 0% 0 0% 0 0%
2012-02-25 12:05:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-02 16:56:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-09 19:03:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-16 13:02:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-16 17:46:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-21 07:10:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-03-24 15:45:00 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
2012-06-05 09:42:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-09 11:32:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-10 18:57:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-11 15:00:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-19 11:09:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-06-25 15:59:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-07-12 09:40:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-07-30 20:22:00 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
2012-08-17 08:15:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-05 11:35:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-06 17:30:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-15 15:05:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-21 18:58:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-23 15:05:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-30 09:09:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
2012-09-30 15:32:00 1 3.03% 0 0% 0 0% 0 0% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Time of Visit                    
07:00-10:00 6 18.18% 1 10% 1 14.29% 2 25% 2 25%
10:01-13:00 6 18.18% 1 10% 2 28.57% 2 25% 1 12.5%
13:01-17:00 11 33.33% 4 40% 2 28.57% 2 25% 3 37.5%
17:01-20:00 7 21.21% 3 30% 2 28.57% 1 12.5% 1 12.5%
20:01-24:00 3 9.09% 1 10% 0 0% 1 12.5% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
3. Was there any delay in approaching customers ?                    
Yes 2 6.06% 2 20% 0 0% 0 0% 0 0%
No 31 93.94% 8 80% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
The staff was busy at manual car wash bay. 1 3.03% 1 10% 0 0% 0 0% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 26 78.79% 8 80% 7 100% 5 62.5% 6 75%
No 7 21.21% 2 20% 0 0% 3 37.5% 2 25%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
NO GREETINGS 1 3.03% 1 10% 0 0% 0 0% 0 0%
NO GREETS 1 3.03% 1 10% 0 0% 0 0% 0 0%
No greetings or did not wish 5 15.15% 0 0% 0 0% 3 37.5% 2 25%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 14 42.42% 0 0% 5 71.43% 2 25% 7 87.5%
No 10 30.3% 10 100% 0 0% 0 0% 0 0%
N.A. 9 27.27% 0 0% 2 28.57% 6 75% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 8 24.24% 0 0% 4 57.14% 2 25% 2 25%
No 10 30.3% 10 100% 0 0% 0 0% 0 0%
N.A. 15 45.45% 0 0% 3 42.86% 6 75% 6 75%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 32 96.97% 9 90% 7 100% 8 100% 8 100%
No 1 3.03% 1 10% 0 0% 0 0% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
Didn't say anything 1 3.03% 1 10% 0 0% 0 0% 0 0%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 31 93.94% 9 90% 6 85.71% 8 100% 8 100%
No 2 6.06% 1 10% 1 14.29% 0 0% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
Did not inspect anything 1 3.03% 1 10% 0 0% 0 0% 0 0%
لم يتحقق من وجود اي خدوش 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
9. Did the staff thank you as you were leaving ?                    
Yes 27 81.82% 8 80% 7 100% 7 87.5% 5 62.5%
No 6 18.18% 2 20% 0 0% 1 12.5% 3 37.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
DID NOT SAY ANYTHING 2 6.06% 2 20% 0 0% 0 0% 0 0%
No farewell greeting or no thank you when leaving 4 12.12% 0 0% 0 0% 1 12.5% 3 37.5%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
11. Was the attendant wearing visible nametag ?                    
Yes 29 87.88% 9 90% 5 71.43% 7 87.5% 8 100%
No 4 12.12% 1 10% 2 28.57% 1 12.5% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 4 12.12% 0 0% 0 0% 3 37.5% 1 12.5%
NAME NOT CLEAR 1 3.03% 1 10% 0 0% 0 0% 0 0%
NO NAME TAG 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
No name tag 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Was not wearing a name badge 1 3.03% 1 10% 0 0% 0 0% 0 0%
hasan 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
ابراهيم 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
حسن 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
13. Was staff courteous / friendly?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 32 96.97% 9 90% 7 100% 8 100% 8 100%
No 1 3.03% 1 10% 0 0% 0 0% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
Yes 17 51.52% 1 10% 3 42.86% 5 62.5% 8 100%
No 1 3.03% 1 10% 0 0% 0 0% 0 0%
N.A. 15 45.45% 8 80% 4 57.14% 3 37.5% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
No info provided 1 3.03% 1 10% 0 0% 0 0% 0 0%
16. Did any attendant offer you seating ?                    
Yes 28 84.85% 9 90% 7 100% 5 62.5% 7 87.5%
No 5 15.15% 1 10% 0 0% 3 37.5% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
Did not offer waiting area 4 12.12% 0 0% 0 0% 3 37.5% 1 12.5%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
Yes 13 39.39% 1 10% 1 14.29% 6 75% 5 62.5%
No 1 3.03% 1 10% 0 0% 0 0% 0 0%
N.A. 19 57.58% 8 80% 6 85.71% 2 25% 3 37.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
They did not touch the ash tray 1 3.03% 1 10% 0 0% 0 0% 0 0%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
21. Did they clean all the tyres with sponge ?                    
Yes 33 100% 10 100% 7 100% 8 100% 8 100%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
22. Were you offered a receipt voluntarily ?                    
Yes 24 72.73% 6 60% 6 85.71% 5 62.5% 7 87.5%
No 8 24.24% 3 30% 1 14.29% 3 37.5% 1 12.5%
N.A. 1 3.03% 1 10% 0 0% 0 0% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
Had to ask for it. 1 3.03% 1 10% 0 0% 0 0% 0 0%
I had to ask for the reciept 4 12.12% 0 0% 0 0% 3 37.5% 1 12.5%
لم يعرض علي وصل استلام 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 20 60.61% 0 0% 5 71.43% 7 87.5% 8 100%
No 3 9.09% 0 0% 2 28.57% 1 12.5% 0 0%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
No soap 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
no soap 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
لايوجد صابون 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 18 54.55% 0 0% 6 85.71% 5 62.5% 7 87.5%
No 5 15.15% 0 0% 1 14.29% 3 37.5% 1 12.5%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
No tissues 4 12.12% 0 0% 0 0% 3 37.5% 1 12.5%
لايوجد ورق تواليت 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 8 24.24% 0 0% 6 85.71% 0 0% 2 25%
No 2 6.06% 0 0% 0 0% 2 25% 0 0%
N.A. 13 39.39% 0 0% 1 14.29% 6 75% 6 75%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
no paper towel 2 6.06% 0 0% 0 0% 2 25% 0 0%
24a. Were sinks clean?                    
Yes 22 66.67% 0 0% 7 100% 7 87.5% 8 100%
No 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
Sink is broken 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
24b. Were mirrors clean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
24c. Were hand dryers clean?                    
Yes 16 48.48% 0 0% 4 57.14% 6 75% 6 75%
N.A. 7 21.21% 0 0% 3 42.86% 2 25% 2 25%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
No dryers 2 6.06% 0 0% 0 0% 2 25% 0 0%
لا يوجد مجففات ايدي 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
لايوجد مجففات ايدي 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
24d. Were dispensers clean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
24e. Were toilets and urinals clean?                    
Yes 22 66.67% 0 0% 7 100% 7 87.5% 8 100%
No 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
Urinal was dirty 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
25a. Were doors clean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
25b. Were wallsclean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
25c. Were ceiling clean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
25d. Were vents clean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
25e. Were floors clean?                    
Yes 19 57.58% 0 0% 6 85.71% 5 62.5% 8 100%
No 4 12.12% 0 0% 1 14.29% 3 37.5% 0 0%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
Water on the floor 3 9.09% 0 0% 0 0% 3 37.5% 0 0%
ارض الحمام وسخه 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
25f. Were baseboards clean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
25g. Were grout clean?                    
Yes 23 69.7% 0 0% 7 100% 8 100% 8 100%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
26a. Were Trash containers clean ?                    
Yes 22 66.67% 0 0% 7 100% 7 87.5% 8 100%
No 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
Comments                    
No trash container 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
26b. Were Trash containers not overflowing?                    
Yes 22 66.67% 0 0% 7 100% 7 87.5% 8 100%
N.A. 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
Total 23 100% 0 100% 7 100% 8 100% 8 100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 30 90.91% 9 90% 7 100% 6 75% 8 100%
No 3 9.09% 1 10% 0 0% 2 25% 0 0%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
Bad smell 2 6.06% 0 0% 0 0% 2 25% 0 0%
OFFENSIVE ODOR 1 3.03% 1 10% 0 0% 0 0% 0 0%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 31 93.94% 9 90% 7 100% 8 100% 7 87.5%
N.A. 2 6.06% 1 10% 0 0% 0 0% 1 12.5%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
29. Was the Mosque premises clean ?                    
Yes 8 24.24% 5 50% 0 0% 1 12.5% 2 25%
N.A. 25 75.76% 5 50% 7 100% 7 87.5% 6 75%
Total 33 100% 10 100% 7 100% 8 100% 8 100%
Comments                    
No mosque 1 3.03% 0 0% 0 0% 1 12.5% 0 0%
OVER ALL COMMENTS                    
CSA WAS NOT WEARING A NAME TAG 1 3.03% 0 0% 1 14.29% 0 0% 0 0%
IT IS A VERY OLD STATION AND SO THE TOILET. 1 3.03% 1 10% 0 0% 0 0% 0 0%