Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907762
Sample Size: 6
| Questions | Total Samples | 822-Al Jessir | 791- Al Qalaa | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 2 | 33.33% | 1 | 25 | 1 | 50 |
| en | 4 | 66.67% | 3 | 75 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Company | ||||||
| Adnoc | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Shopper ID | ||||||
| 23 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 126 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 134 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 1003 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 2016 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2032 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Serial No | ||||||
| 0356 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 0365 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 0404 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 0498 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 0540 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 616 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Operator Code | ||||||
| 3409 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 5051 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 9001 | 2 | 33.33% | 1 | 25 | 1 | 50 |
| basma | 1 | 16.67% | 1 | 25 | 0 | 0 |
| مها | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Emirate | ||||||
| Ras Al Khaimah | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Site ID | ||||||
| 47 | 4 | 66.67% | 4 | 100 | 0 | 0 |
| 502 | 2 | 33.33% | 0 | 0 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Number of Staff | ||||||
| 3 | 3 | 50% | 2 | 50 | 1 | 50 |
| 4 | 3 | 50% | 2 | 50 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| CSA Name | ||||||
| 2 | 33.33% | 1 | 25 | 1 | 50 | |
| cant read the name | 2 | 33.33% | 1 | 25 | 1 | 50 |
| zuabir | 1 | 16.67% | 1 | 25 | 0 | 0 |
| لا استطيع قراءه الاسم | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| CSA Number | ||||||
| 5 | 83.33% | 3 | 75 | 2 | 100 | |
| 10540 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Gender | ||||||
| Male | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Height | ||||||
| Medium | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Short | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Built | ||||||
| Medium | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Spectacles | ||||||
| No | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Beard | ||||||
| Yes | 2 | 33.33% | 1 | 25 | 1 | 50 |
| No | 4 | 66.67% | 3 | 75 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Mustache | ||||||
| Yes | 3 | 50% | 2 | 50 | 1 | 50 |
| No | 3 | 50% | 2 | 50 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Ethnic Groups | ||||||
| Indian | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Other Ethnic Groups | ||||||
| 6 | 100% | 4 | 100 | 2 | 100 | |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Date | ||||||
| 2011-10-07 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-03-20 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-06-04 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-08-01 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 2012-08-16 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-09-14 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Amount | ||||||
| 30.00 | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Number of Vehicles | ||||||
| 1 | 4 | 66.67% | 3 | 75 | 1 | 50 |
| 2 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 4 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Time In | ||||||
| 2011-10-07 17:30:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-03-20 16:40:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-06-04 21:36:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-08-01 08:50:00 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 2012-08-16 16:10:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-09-14 18:45:00 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Time Out | ||||||
| 2011-10-07 17:37:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-03-20 16:53:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-06-04 21:53:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-08-01 09:09:00 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 2012-08-16 16:25:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| 2012-09-14 19:10:00 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 1 | 16.67% | 0 | 0 | 1 | 50 |
| 13:01-17:00 | 2 | 33.33% | 2 | 50 | 0 | 0 |
| 17:01-20:00 | 2 | 33.33% | 1 | 25 | 1 | 50 |
| 20:01-24:00 | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||
| No | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||
| Yes | 5 | 83.33% | 4 | 100 | 1 | 50 |
| No | 1 | 16.67% | 0 | 0 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Comments | ||||||
| No greetings or did not wish | 1 | 16.67% | 0 | 0% | 1 | 50% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||
| Yes | 2 | 33.33% | 2 | 50 | 0 | 0 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| N.A. | 3 | 50% | 1 | 25 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||
| Yes | 2 | 33.33% | 2 | 50 | 0 | 0 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| N.A. | 3 | 50% | 1 | 25 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||||
| Yes | 5 | 83.33% | 4 | 100 | 1 | 50 |
| No | 1 | 16.67% | 0 | 0 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Comments | ||||||
| Did not say anything | 1 | 16.67% | 0 | 0% | 1 | 50% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||
| Yes | 4 | 66.67% | 3 | 75 | 1 | 50 |
| No | 2 | 33.33% | 1 | 25 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Comments | ||||||
| Could not read the name or not clear or not visible or small letters so not visible | 2 | 33.33% | 1 | 25% | 1 | 50% |
| No name tag | 2 | 33.33% | 1 | 25% | 1 | 50% |
| zuabir | 1 | 16.67% | 1 | 25% | 0 | 0% |
| 12. Was he able to communicate with customer ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 13. Was staff courteous / friendly? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||
| Yes | 1 | 16.67% | 0 | 0 | 1 | 50 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| N.A. | 4 | 66.67% | 3 | 75 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 16. Did any attendant offer you seating ? | ||||||
| Yes | 4 | 66.67% | 3 | 75 | 1 | 50 |
| No | 2 | 33.33% | 1 | 25 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Comments | ||||||
| Did not offer waiting area | 1 | 16.67% | 0 | 0% | 1 | 50% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||
| N.A. | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||||
| Yes | 6 | 100% | 4 | 100 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| 22. Were you offered a receipt voluntarily ? | ||||||
| Yes | 2 | 33.33% | 2 | 50 | 0 | 0 |
| No | 4 | 66.67% | 2 | 50 | 2 | 100 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Comments | ||||||
| I had to ask for the reciept | 3 | 50% | 2 | 50% | 1 | 50% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||
| Yes | 1 | 16.67% | 1 | 25 | 0 | 0 |
| N.A. | 4 | 66.67% | 2 | 50 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24a. Were sinks clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24b. Were mirrors clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24c. Were hand dryers clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24d. Were dispensers clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 24e. Were toilets and urinals clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25a. Were doors clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25b. Were wallsclean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25c. Were ceiling clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25d. Were vents clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25e. Were floors clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25f. Were baseboards clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 25g. Were grout clean? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 26a. Were Trash containers clean ? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||
| Yes | 4 | 66.67% | 2 | 50 | 2 | 100 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 5 | 100% | 3 | 100% | 2 | 100% |
| Comments | ||||||
| Overflowing | 1 | 16.67% | 1 | 25% | 0 | 0% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Comments | ||||||
| لم تكن رائØØ© الØمام نظيÙØ© ومنعشة | 1 | 16.67% | 1 | 25% | 0 | 0% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||
| Yes | 5 | 83.33% | 3 | 75 | 2 | 100 |
| No | 1 | 16.67% | 1 | 25 | 0 | 0 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |
| Comments | ||||||
| لا لم تكن تعمل بشكل جيد | 1 | 16.67% | 1 | 25% | 0 | 0% |
| 29. Was the Mosque premises clean ? | ||||||
| Yes | 1 | 16.67% | 0 | 0 | 1 | 50 |
| N.A. | 5 | 83.33% | 4 | 100 | 1 | 50 |
| Total | 6 | 100% | 4 | 100% | 2 | 100% |