Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907827
Sample Size: 3
| Questions | Total Samples | 978 - Gayathy | ||
| Abs | Percentage | Abs | Percentage | |
| Language | ||||
| en | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Company | ||||
| Adnoc | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Shopper ID | ||||
| 37 | 1 | 33.33% | 1 | 33.33 |
| 148 | 1 | 33.33% | 1 | 33.33 |
| 2015 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Serial No | ||||
| 0488 | 1 | 33.33% | 1 | 33.33 |
| 0503 | 1 | 33.33% | 1 | 33.33 |
| 554 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Operator Code | ||||
| 1 | 33.33% | 1 | 33.33 | |
| 9001 | 1 | 33.33% | 1 | 33.33 |
| basma | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Emirate | ||||
| Western Region | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Site ID | ||||
| 161 | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Number of Staff | ||||
| 1 | 1 | 33.33% | 1 | 33.33 |
| 3 | 1 | 33.33% | 1 | 33.33 |
| 4 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| CSA Name | ||||
| 1 | 33.33% | 1 | 33.33 | |
| ANWAR | 1 | 33.33% | 1 | 33.33 |
| anwar | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| CSA Number | ||||
| 2 | 66.67% | 2 | 66.67 | |
| 02405 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Gender | ||||
| Male | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Height | ||||
| Medium | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Built | ||||
| Medium | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Spectacles | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Beard | ||||
| No | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Mustache | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Ethnic Groups | ||||
| Indian | 2 | 66.67% | 2 | 66.67 |
| Others | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||
| 3 | 100% | 3 | 100 | |
| Total | 3 | 100% | 3 | 100% |
| Date | ||||
| 2011-11-30 | 1 | 33.33% | 1 | 33.33 |
| 2012-02-24 | 1 | 33.33% | 1 | 33.33 |
| 2012-05-28 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Amount | ||||
| 30.00 | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| Number of Vehicles | ||||
| 1 | 1 | 33.33% | 1 | 33.33 |
| 2 | 1 | 33.33% | 1 | 33.33 |
| 5 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Time In | ||||
| 2011-11-30 18:45:00 | 1 | 33.33% | 1 | 33.33 |
| 2012-02-24 16:41:00 | 1 | 33.33% | 1 | 33.33 |
| 2012-05-28 10:55:00 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Time Out | ||||
| 2011-11-30 19:10:00 | 1 | 33.33% | 1 | 33.33 |
| 2012-02-24 16:50:00 | 1 | 33.33% | 1 | 33.33 |
| 2012-05-28 11:10:00 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Time of Visit | ||||
| 10:01-13:00 | 1 | 33.33% | 1 | 33.33 |
| 13:01-17:00 | 1 | 33.33% | 1 | 33.33 |
| 17:01-20:00 | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 3. Was there any delay in approaching customers ? | ||||
| No | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||
| Yes | 1 | 33.33% | 1 | 33.33 |
| No | 2 | 66.67% | 2 | 66.67 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| NO GREETINGS | 1 | 33.33% | 1 | 33.33% |
| كان الموظ٠عادي جدا | 1 | 33.33% | 1 | 33.33% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||
| Yes | 1 | 33.33% | 1 | 33.33 |
| No | 2 | 66.67% | 2 | 66.67 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| لم يتØقق اذا كان يوجد ÙتØØ© سق٠| 1 | 33.33% | 1 | 33.33% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| لم يتØقق اذا كان يوجد خدوش | 1 | 33.33% | 1 | 33.33% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| لا يرتدي بطاقه | 1 | 33.33% | 1 | 33.33% |
| 12. Was he able to communicate with customer ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 13. Was staff courteous / friendly? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||
| N.A. | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 16. Did any attendant offer you seating ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| لم يقدم لي كرسي للجلوس | 1 | 33.33% | 1 | 33.33% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||
| Yes | 1 | 33.33% | 1 | 33.33 |
| N.A. | 2 | 66.67% | 2 | 66.67 |
| Total | 3 | 100% | 3 | 100% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| لم ينظ٠الاطارات كلها | 1 | 33.33% | 1 | 33.33% |
| 22. Were you offered a receipt voluntarily ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 3 | 100% | 3 | 100% |
| Comments | ||||
| لم يعرض علي وصل استلام | 1 | 33.33% | 1 | 33.33% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 24a. Were sinks clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 24b. Were mirrors clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 24c. Were hand dryers clean? | ||||
| Yes | 1 | 33.33% | 1 | 33.33 |
| N.A. | 1 | 33.33% | 1 | 33.33 |
| Total | 2 | 100% | 2 | 100% |
| Comments | ||||
| No dryers | 1 | 33.33% | 1 | 33.33% |
| 24d. Were dispensers clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 24e. Were toilets and urinals clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 25a. Were doors clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 25b. Were wallsclean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 25c. Were ceiling clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 25d. Were vents clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 25e. Were floors clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 25f. Were baseboards clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 25g. Were grout clean? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 26a. Were Trash containers clean ? | ||||
| Yes | 1 | 33.33% | 1 | 33.33 |
| No | 1 | 33.33% | 1 | 33.33 |
| Total | 2 | 100% | 2 | 100% |
| Comments | ||||
| غير نظيÙÙ‡ | 1 | 33.33% | 1 | 33.33% |
| 26b. Were Trash containers not overflowing? | ||||
| Yes | 2 | 66.67% | 2 | 66.67 |
| Total | 2 | 100% | 2 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||
| Yes | 3 | 100% | 3 | 100 |
| Total | 3 | 100% | 3 | 100% |
| 29. Was the Mosque premises clean ? | ||||
| Yes | 1 | 33.33% | 1 | 33.33 |
| N.A. | 2 | 66.67% | 2 | 66.67 |
| Total | 3 | 100% | 3 | 100% |