Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907838
Sample Size: 17
| Questions | Total Samples | 922 - AL KHALIDIYA | 933 - AL CORNICHE | 928 - AL NASSER | 969 - SOUQ AL BATEEN | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 7 | 41.18% | 1 | 20 | 1 | 25 | 2 | 50 | 3 | 75 |
| en | 10 | 58.82% | 4 | 80 | 3 | 75 | 2 | 50 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Company | ||||||||||
| Adnoc | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Shopper ID | ||||||||||
| 2 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 126 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 129 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 143 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 146 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 160 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 166 | 2 | 11.76% | 2 | 40 | 0 | 0 | 0 | 0 | 0 | 0 |
| 171 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 261 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 1005 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 1006 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 1045 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 1047 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2015 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2031 | 2 | 11.76% | 1 | 20 | 0 | 0 | 1 | 25 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Serial No | ||||||||||
| 0115 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0118 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0121 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 0134 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 0137 | 2 | 11.76% | 0 | 0 | 0 | 0 | 2 | 50 | 0 | 0 |
| 0151 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 0154 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 0155 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 0183 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 0186 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 0191 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 180 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 251 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 392 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 625 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 749 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Operator Code | ||||||||||
| 4 | 23.53% | 2 | 40 | 1 | 25 | 1 | 25 | 0 | 0 | |
| 3409 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 5051 | 6 | 35.29% | 1 | 20 | 1 | 25 | 2 | 50 | 2 | 50 |
| 9001 | 2 | 11.76% | 1 | 20 | 1 | 25 | 0 | 0 | 0 | 0 |
| basma | 3 | 17.65% | 1 | 20 | 1 | 25 | 1 | 25 | 0 | 0 |
| مها | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Emirate | ||||||||||
| Abu Dhabi | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Site ID | ||||||||||
| 118 | 5 | 29.41% | 5 | 100 | 0 | 0 | 0 | 0 | 0 | 0 |
| 123 | 4 | 23.53% | 0 | 0 | 0 | 0 | 4 | 100 | 0 | 0 |
| 128 | 4 | 23.53% | 0 | 0 | 4 | 100 | 0 | 0 | 0 | 0 |
| 153 | 4 | 23.53% | 0 | 0 | 0 | 0 | 0 | 0 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Number of Staff | ||||||||||
| 1 | 3 | 17.65% | 0 | 0 | 0 | 0 | 2 | 50 | 1 | 25 |
| 2 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | 3 | 17.65% | 1 | 20 | 0 | 0 | 1 | 25 | 1 | 25 |
| 4 | 4 | 23.53% | 1 | 20 | 1 | 25 | 1 | 25 | 1 | 25 |
| 5 | 4 | 23.53% | 1 | 20 | 2 | 50 | 0 | 0 | 1 | 25 |
| 6 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 9 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| CSA Name | ||||||||||
| 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 | |
| ABDUL FATEH | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| AHMED | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| JAFRI | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| JEBRIL | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| JONY | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| MIKE | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| X | 3 | 17.65% | 0 | 0 | 0 | 0 | 2 | 50 | 1 | 25 |
| cant read | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| cant read the name | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| majd | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| mohd | 2 | 11.76% | 1 | 20 | 0 | 0 | 1 | 25 | 0 | 0 |
| sami | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| جابر | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| CSA Number | ||||||||||
| 15 | 88.24% | 5 | 100 | 3 | 75 | 3 | 75 | 4 | 100 | |
| 11802 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 941983 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Gender | ||||||||||
| Male | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Height | ||||||||||
| Tall | 4 | 23.53% | 2 | 40 | 1 | 25 | 0 | 0 | 1 | 25 |
| Medium | 11 | 64.71% | 3 | 60 | 3 | 75 | 3 | 75 | 2 | 50 |
| Short | 2 | 11.76% | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Built | ||||||||||
| Thin | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Medium | 12 | 70.59% | 4 | 80 | 1 | 25 | 3 | 75 | 4 | 100 |
| Fat | 4 | 23.53% | 1 | 20 | 2 | 50 | 1 | 25 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Spectacles | ||||||||||
| No | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Beard | ||||||||||
| Yes | 4 | 23.53% | 1 | 20 | 1 | 25 | 2 | 50 | 0 | 0 |
| No | 13 | 76.47% | 4 | 80 | 3 | 75 | 2 | 50 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Mustache | ||||||||||
| Yes | 5 | 29.41% | 2 | 40 | 1 | 25 | 2 | 50 | 0 | 0 |
| No | 12 | 70.59% | 3 | 60 | 3 | 75 | 2 | 50 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||||||||
| Expat Arabs | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Expat. Arabs | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Filipino | 4 | 23.53% | 1 | 20 | 3 | 75 | 0 | 0 | 0 | 0 |
| Indian | 6 | 35.29% | 1 | 20 | 0 | 0 | 4 | 100 | 1 | 25 |
| Others | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Pakistani | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Philipino | 3 | 17.65% | 1 | 20 | 1 | 25 | 0 | 0 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||||||
| 16 | 94.12% | 4 | 80 | 4 | 100 | 4 | 100 | 4 | 100 | |
| EGEPTIAN | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Date | ||||||||||
| 2011-10-01 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-13 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-11-13 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-11 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-12-29 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-15 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-24 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-04-04 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-04-09 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-14 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-06-23 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-07-07 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-07-18 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-08-26 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-15 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-09-19 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-09-20 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Amount | ||||||||||
| 30.00 | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 1 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2 | 6 | 35.29% | 2 | 40 | 0 | 0 | 1 | 25 | 3 | 75 |
| 3 | 2 | 11.76% | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 25 |
| 4 | 2 | 11.76% | 1 | 20 | 1 | 25 | 0 | 0 | 0 | 0 |
| 5 | 3 | 17.65% | 1 | 20 | 1 | 25 | 1 | 25 | 0 | 0 |
| 7 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 27 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Time In | ||||||||||
| 2011-10-01 14:05:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-13 14:20:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-11-13 15:08:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-11 20:15:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-12-29 19:29:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-15 13:55:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-24 22:46:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-04-04 13:00:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-04-09 15:43:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-14 19:59:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-06-23 13:00:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-07-07 12:30:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-07-18 19:30:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-08-26 21:35:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-15 16:13:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-09-19 21:30:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-09-20 14:45:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Time Out | ||||||||||
| 2011-10-01 14:52:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-10-13 14:59:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2011-11-13 15:58:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011-12-11 20:47:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-12-29 19:37:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-15 14:26:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-03-24 22:58:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-04-04 13:23:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-04-09 15:55:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-06-14 20:30:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-06-23 13:30:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-07-07 12:41:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-07-18 19:45:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2012-08-26 22:00:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-15 16:35:00 | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| 2012-09-19 21:41:00 | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-09-20 15:12:00 | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Time of Visit | ||||||||||
| 10:01-13:00 | 2 | 11.76% | 0 | 0 | 1 | 25 | 1 | 25 | 0 | 0 |
| 13:01-17:00 | 8 | 47.06% | 4 | 80 | 2 | 50 | 1 | 25 | 1 | 25 |
| 17:01-20:00 | 3 | 17.65% | 1 | 20 | 0 | 0 | 0 | 0 | 2 | 50 |
| 20:01-24:00 | 4 | 23.53% | 0 | 0 | 1 | 25 | 2 | 50 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||||||
| No | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||||
| Yes | 15 | 88.24% | 5 | 100 | 4 | 100 | 3 | 75 | 3 | 75 |
| No | 2 | 11.76% | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| No greetings or did not wish | 1 | 5.88% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% |
| Normal without any expressions | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||||||
| Yes | 4 | 23.53% | 1 | 20 | 1 | 25 | 1 | 25 | 1 | 25 |
| No | 5 | 29.41% | 2 | 40 | 1 | 25 | 1 | 25 | 1 | 25 |
| N.A. | 8 | 47.06% | 2 | 40 | 2 | 50 | 2 | 50 | 2 | 50 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||||||
| Yes | 3 | 17.65% | 1 | 20 | 1 | 25 | 1 | 25 | 0 | 0 |
| No | 5 | 29.41% | 2 | 40 | 1 | 25 | 1 | 25 | 1 | 25 |
| N.A. | 9 | 52.94% | 2 | 40 | 2 | 50 | 2 | 50 | 3 | 75 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||||||
| Yes | 16 | 94.12% | 5 | 100 | 3 | 75 | 4 | 100 | 4 | 100 |
| No | 1 | 5.88% | 0 | 0 | 1 | 25 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||||||
| Yes | 16 | 94.12% | 5 | 100 | 4 | 100 | 4 | 100 | 3 | 75 |
| No | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| لم يرشدني الى المكان المناسب | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 9. Did the staff thank you as you were leaving ? | ||||||||||
| Yes | 15 | 88.24% | 5 | 100 | 4 | 100 | 3 | 75 | 3 | 75 |
| No | 2 | 11.76% | 0 | 0 | 0 | 0 | 1 | 25 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| Did not say anything | 1 | 5.88% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||||||
| Yes | 16 | 94.12% | 5 | 100 | 4 | 100 | 4 | 100 | 3 | 75 |
| No | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| COULD NOT READ THE NAME | 1 | 5.88% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% |
| Could not read the name or not clear or not visible or small letters so not visible | 3 | 17.65% | 0 | 0% | 0 | 0% | 1 | 25% | 2 | 50% |
| NO NAME TAG | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| mohd | 2 | 11.76% | 1 | 20% | 0 | 0% | 1 | 25% | 0 | 0% |
| لم استطيع قراءة الاسم | 1 | 5.88% | 0 | 0% | 1 | 25% | 0 | 0% | 0 | 0% |
| 12. Was he able to communicate with customer ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 13. Was staff courteous / friendly? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||||||
| Yes | 5 | 29.41% | 2 | 40 | 1 | 25 | 1 | 25 | 1 | 25 |
| N.A. | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 16. Did any attendant offer you seating ? | ||||||||||
| Yes | 14 | 82.35% | 5 | 100 | 3 | 75 | 3 | 75 | 3 | 75 |
| No | 3 | 17.65% | 0 | 0 | 1 | 25 | 1 | 25 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| DID NO OFFER | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| Did not offer waiting area | 1 | 5.88% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||||||
| Yes | 6 | 35.29% | 2 | 40 | 0 | 0 | 1 | 25 | 3 | 75 |
| N.A. | 11 | 64.71% | 3 | 60 | 4 | 100 | 3 | 75 | 1 | 25 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 22. Were you offered a receipt voluntarily ? | ||||||||||
| Yes | 11 | 64.71% | 3 | 60 | 3 | 75 | 3 | 75 | 2 | 50 |
| No | 6 | 35.29% | 2 | 40 | 1 | 25 | 1 | 25 | 2 | 50 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| HAD TO ASK FOR IT | 1 | 5.88% | 0 | 0% | 0 | 0% | 1 | 25% | 0 | 0% |
| I had to ask for the reciept | 4 | 23.53% | 2 | 40% | 0 | 0% | 0 | 0% | 2 | 50% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||||||
| Yes | 11 | 64.71% | 2 | 40 | 3 | 75 | 3 | 75 | 3 | 75 |
| No | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| No tissues | 1 | 5.88% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 5 | 29.41% | 2 | 40 | 1 | 25 | 1 | 25 | 1 | 25 |
| N.A. | 7 | 41.18% | 1 | 20 | 2 | 50 | 2 | 50 | 2 | 50 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24a. Were sinks clean? | ||||||||||
| Yes | 11 | 64.71% | 3 | 60 | 3 | 75 | 3 | 75 | 2 | 50 |
| No | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| It was dirty | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 24b. Were mirrors clean? | ||||||||||
| Yes | 11 | 64.71% | 3 | 60 | 3 | 75 | 3 | 75 | 2 | 50 |
| No | 1 | 5.88% | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| water spots on the mirror | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 24c. Were hand dryers clean? | ||||||||||
| Yes | 11 | 64.71% | 2 | 40 | 3 | 75 | 3 | 75 | 3 | 75 |
| N.A. | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| No dryers | 1 | 5.88% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 24d. Were dispensers clean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24e. Were toilets and urinals clean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25a. Were doors clean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25b. Were wallsclean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25c. Were ceiling clean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25d. Were vents clean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25e. Were floors clean? | ||||||||||
| Yes | 10 | 58.82% | 3 | 60 | 3 | 75 | 3 | 75 | 1 | 25 |
| No | 2 | 11.76% | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 50 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| Tissues on the floor | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| shoe marks on the floor | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |
| 25f. Were baseboards clean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25g. Were grout clean? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 26a. Were Trash containers clean ? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||||||
| Yes | 12 | 70.59% | 3 | 60 | 3 | 75 | 3 | 75 | 3 | 75 |
| Total | 12 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 16 | 94.12% | 4 | 80 | 4 | 100 | 4 | 100 | 4 | 100 |
| No | 1 | 5.88% | 1 | 20 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| Bad smell | 1 | 5.88% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 17 | 100% | 5 | 100 | 4 | 100 | 4 | 100 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| 29. Was the Mosque premises clean ? | ||||||||||
| Yes | 2 | 11.76% | 0 | 0 | 1 | 25 | 1 | 25 | 0 | 0 |
| N.A. | 15 | 88.24% | 5 | 100 | 3 | 75 | 3 | 75 | 4 | 100 |
| Total | 17 | 100% | 5 | 100% | 4 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||||
| NO MUSQE | 1 | 5.88% | 1 | 20% | 0 | 0% | 0 | 0% | 0 | 0% |
| OVER ALL COMMENTS | ||||||||||
| لايوجد ورق تواليت | 1 | 5.88% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 25% |