Cross tab report

Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907909

Sample Size: 13

Questions	Total Samples		769-Al Shahba'		761-Emirates Road		877-Muwaileh		876-Al Matar
	Abs	Percentage	Abs	Percentage	Abs	Percentage	Abs	Percentage	Abs	Percentage
Language
ar	7	53.85%	0	0	4	80	2	50	1	100
en	6	46.15%	3	100	1	20	2	50	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Company
Adnoc	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Shopper ID
120	2	15.38%	0	0	0	0	1	25	1	100
123	1	7.69%	1	33.33	0	0	0	0	0	0
129	1	7.69%	0	0	0	0	1	25	0	0
134	1	7.69%	0	0	1	20	0	0	0	0
157	1	7.69%	1	33.33	0	0	0	0	0	0
158	2	15.38%	1	33.33	1	20	0	0	0	0
161	2	15.38%	0	0	2	40	0	0	0	0
162	1	7.69%	0	0	0	0	1	25	0	0
168	1	7.69%	0	0	1	20	0	0	0	0
211	1	7.69%	0	0	0	0	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Serial No
0306	1	7.69%	0	0	1	20	0	0	0	0
0312	1	7.69%	0	0	1	20	0	0	0	0
0323	1	7.69%	1	33.33	0	0	0	0	0	0
0352	1	7.69%	0	0	1	20	0	0	0	0
0392	1	7.69%	1	33.33	0	0	0	0	0	0
0401	1	7.69%	0	0	0	0	1	25	0	0
0417	1	7.69%	0	0	0	0	1	25	0	0
0443	1	7.69%	0	0	0	0	0	0	1	100
0448	1	7.69%	0	0	0	0	1	25	0	0
143	1	7.69%	1	33.33	0	0	0	0	0	0
266	1	7.69%	0	0	1	20	0	0	0	0
437	1	7.69%	0	0	1	20	0	0	0	0
617	1	7.69%	0	0	0	0	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Operator Code
	1	7.69%	1	33.33	0	0	0	0	0	0
3409	2	15.38%	0	0	1	20	1	25	0	0
5051	6	46.15%	1	33.33	2	40	2	50	1	100
9001	1	7.69%	1	33.33	0	0	0	0	0	0
Ù…Ù‡Ø§	3	23.08%	0	0	2	40	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Emirate
Sharjah	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Site ID
9	5	38.46%	0	0	5	100	0	0	0	0
17	3	23.08%	3	100	0	0	0	0	0	0
86	1	7.69%	0	0	0	0	0	0	1	100
87	4	30.77%	0	0	0	0	4	100	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Number of Staff
1	2	15.38%	1	33.33	0	0	1	25	0	0
2	4	30.77%	2	66.67	1	20	0	0	1	100
3	5	38.46%	0	0	2	40	3	75	0	0
4	1	7.69%	0	0	1	20	0	0	0	0
5	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
CSA Name
	4	30.77%	1	33.33	1	20	2	50	0	0
ABDUL HAMID	1	7.69%	0	0	1	20	0	0	0	0
AJAJ	1	7.69%	0	0	1	20	0	0	0	0
MOHD JABAR	1	7.69%	0	0	0	0	0	0	1	100
MUJEEB	1	7.69%	0	0	0	0	1	25	0	0
SHAKIB AHMED	1	7.69%	1	33.33	0	0	0	0	0	0
Valgos	1	7.69%	0	0	0	0	1	25	0	0
moner	1	7.69%	0	0	1	20	0	0	0	0
shahed	1	7.69%	1	33.33	0	0	0	0	0	0
Ù„Ø§ Ø§Ø³ØªØ·ÙŠØ¹ Ù‚Ø±Ø§Ø¡Ù‡ Ø§Ù„Ø§Ø³Ù…	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
CSA Number
	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Gender
Male	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Height
Tall	3	23.08%	2	66.67	0	0	1	25	0	0
Medium	9	69.23%	1	33.33	4	80	3	75	1	100
Short	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Built
Medium	11	84.62%	1	33.33	5	100	4	100	1	100
Fat	2	15.38%	2	66.67	0	0	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Spectacles
Yes	1	7.69%	0	0	1	20	0	0	0	0
No	12	92.31%	3	100	4	80	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Beard
Yes	4	30.77%	0	0	2	40	2	50	0	0
No	9	69.23%	3	100	3	60	2	50	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Mustache
Yes	5	38.46%	0	0	2	40	3	75	0	0
No	8	61.54%	3	100	3	60	1	25	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Ethnic Groups
Expat. Arabs	1	7.69%	0	0	0	0	1	25	0	0
Indian	10	76.92%	3	100	3	60	3	75	1	100
Pakistan	1	7.69%	0	0	1	20	0	0	0	0
Pakistani	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Other Ethnic Groups
	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Date
2011-10-04	1	7.69%	1	33.33	0	0	0	0	0	0
2011-10-18	1	7.69%	0	0	1	20	0	0	0	0
2011-10-31	1	7.69%	0	0	1	20	0	0	0	0
2011-12-10	1	7.69%	0	0	0	0	1	25	0	0
2012-02-24	1	7.69%	0	0	0	0	1	25	0	0
2012-02-25	1	7.69%	1	33.33	0	0	0	0	0	0
2012-03-14	1	7.69%	0	0	1	20	0	0	0	0
2012-06-02	1	7.69%	1	33.33	0	0	0	0	0	0
2012-06-07	1	7.69%	0	0	0	0	1	25	0	0
2012-06-15	1	7.69%	0	0	1	20	0	0	0	0
2012-08-21	1	7.69%	0	0	0	0	0	0	1	100
2012-08-24	1	7.69%	0	0	0	0	1	25	0	0
2012-08-27	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Amount
30.00	11	84.62%	2	66.67	4	80	4	100	1	100
35.00	1	7.69%	1	33.33	0	0	0	0	0	0
40.00	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Number of Vehicles
0	4	30.77%	1	33.33	1	20	2	50	0	0
1	6	46.15%	1	33.33	3	60	1	25	1	100
2	3	23.08%	1	33.33	1	20	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Time In
2011-10-04 21:36:00	1	7.69%	1	33.33	0	0	0	0	0	0
2011-10-18 19:10:00	1	7.69%	0	0	1	20	0	0	0	0
2011-10-31 22:05:00	1	7.69%	0	0	1	20	0	0	0	0
2011-12-10 18:00:00	1	7.69%	0	0	0	0	1	25	0	0
2012-02-24 10:20:00	1	7.69%	0	0	0	0	1	25	0	0
2012-02-25 20:01:00	1	7.69%	1	33.33	0	0	0	0	0	0
2012-03-14 16:01:00	1	7.69%	0	0	1	20	0	0	0	0
2012-06-02 21:18:00	1	7.69%	1	33.33	0	0	0	0	0	0
2012-06-07 17:25:00	1	7.69%	0	0	0	0	1	25	0	0
2012-06-15 16:40:00	1	7.69%	0	0	1	20	0	0	0	0
2012-08-21 07:23:00	1	7.69%	0	0	0	0	0	0	1	100
2012-08-24 20:50:00	1	7.69%	0	0	0	0	1	25	0	0
2012-08-27 13:15:00	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Time Out
2011-10-04 21:54:00	1	7.69%	1	33.33	0	0	0	0	0	0
2011-10-18 19:17:00	1	7.69%	0	0	1	20	0	0	0	0
2011-10-31 22:29:00	1	7.69%	0	0	1	20	0	0	0	0
2011-12-10 18:06:00	1	7.69%	0	0	0	0	1	25	0	0
2012-02-24 10:45:00	1	7.69%	0	0	0	0	1	25	0	0
2012-02-25 20:33:00	1	7.69%	1	33.33	0	0	0	0	0	0
2012-03-14 16:32:00	1	7.69%	0	0	1	20	0	0	0	0
2012-06-02 21:28:00	1	7.69%	1	33.33	0	0	0	0	0	0
2012-06-07 17:53:00	1	7.69%	0	0	0	0	1	25	0	0
2012-06-15 17:10:00	1	7.69%	0	0	1	20	0	0	0	0
2012-08-21 07:32:00	1	7.69%	0	0	0	0	0	0	1	100
2012-08-24 21:05:00	1	7.69%	0	0	0	0	1	25	0	0
2012-08-27 13:29:00	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Time of Visit
07:00-10:00	1	7.69%	0	0	0	0	0	0	1	100
10:01-13:00	1	7.69%	0	0	0	0	1	25	0	0
13:01-17:00	2	15.38%	0	0	2	40	0	0	0	0
17:01-20:00	4	30.77%	0	0	2	40	2	50	0	0
20:01-24:00	5	38.46%	3	100	1	20	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
1. Was there proper sign to the Car Wash bay ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
2. Was the Car Wash area clean and tidy ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
3. Was there any delay in approaching customers ?
No	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.
Yes	12	92.31%	2	66.67	5	100	4	100	1	100
No	1	7.69%	1	33.33	0	0	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
NORMAL BUT NO GREETINGS	1	7.69%	1	33.33%	0	0%	0	0%	0	0%
5a. Did the attendant check whether your car has a sunroof ?
Yes	2	15.38%	1	33.33	1	20	0	0	0	0
No	4	30.77%	1	33.33	2	40	1	25	0	0
N.A.	7	53.85%	1	33.33	2	40	3	75	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?
Yes	1	7.69%	1	33.33	0	0	0	0	0	0
No	4	30.77%	1	33.33	2	40	1	25	0	0
N.A.	8	61.54%	1	33.33	3	60	3	75	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
6. Did the attendant inform you about the price of car wash ?
Yes	12	92.31%	3	100	5	100	3	75	1	100
No	1	7.69%	0	0	0	0	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?
Yes	12	92.31%	3	100	5	100	3	75	1	100
No	1	7.69%	0	0	0	0	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
8. Did he guide your vehicle for positioning at the stopper ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
9. Did the staff thank you as you were leaving ?
Yes	11	84.62%	3	100	5	100	2	50	1	100
No	2	15.38%	0	0	0	0	2	50	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
DID NOT THANK	1	7.69%	0	0%	0	0%	1	25%	0	0%
Did not say anything	1	7.69%	0	0%	0	0%	1	25%	0	0%
10. Was the uniform of the attendant neat and tidy ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
11. Was the attendant wearing visible nametag ?
Yes	9	69.23%	2	66.67	4	80	2	50	1	100
No	4	30.77%	1	33.33	1	20	2	50	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
No name tag	2	15.38%	0	0%	0	0%	2	50%	0	0%
could not read the name	1	7.69%	0	0%	0	0%	1	25%	0	0%
Ù„Ø§ÙŠØ±ØªØ¯ÙŠ Ø¨Ø·Ø§Ù‚Ù‡	1	7.69%	0	0%	1	20%	0	0%	0	0%
12. Was he able to communicate with customer ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
13. Was staff courteous / friendly?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
14. After car wash, did he guide you to the vacuum bay ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?
Yes	4	30.77%	1	33.33	2	40	1	25	0	0
No	2	15.38%	1	33.33	1	20	0	0	0	0
N.A.	7	53.85%	1	33.33	2	40	3	75	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
DID NOT ADVICE TO TAKE CARE OF PERSONAL OR VALUABL	1	7.69%	1	33.33%	0	0%	0	0%	0	0%
Ù„Ù… ÙŠÙ†ØµØÙ†ÙŠ	1	7.69%	0	0%	1	20%	0	0%	0	0%
16. Did any attendant offer you seating ?
Yes	10	76.92%	3	100	4	80	2	50	1	100
No	3	23.08%	0	0	1	20	2	50	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
DID NOT OFFER SEATING	1	7.69%	0	0%	0	0%	1	25%	0	0%
Did not offer waiting area	1	7.69%	0	0%	0	0%	1	25%	0	0%
Ù„Ù… ÙŠÙ‚Ø¯Ù… Ù„ÙŠ ÙƒØ±Ø³ÙŠ Ù„Ù„Ø¬Ù„ÙˆØ³	1	7.69%	0	0%	1	20%	0	0%	0	0%
17. Did attendants wipe your car dry to your satisfaction ?
Yes	12	92.31%	3	100	4	80	4	100	1	100
No	1	7.69%	0	0	1	20	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
Ù„Ù… ÙŠÙ‚ÙˆÙ…ÙˆØ§ Ø¨Ù…Ø³ØÙ‡Ø§	1	7.69%	0	0%	1	20%	0	0%	0	0%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
19. Did the attendant offer to empty the ashtray and clean it ?
Yes	6	46.15%	1	33.33	2	40	3	75	0	0
N.A.	7	53.85%	2	66.67	3	60	1	25	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
ASHTRAY WAS ALREADY EMPTY	1	7.69%	1	33.33%	0	0%	0	0%	0	0%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?
Yes	12	92.31%	2	66.67	5	100	4	100	1	100
No	1	7.69%	1	33.33	0	0	0	0	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
CLEANT THE DASHBOARD WITH CLOTH BUT DID NOT POLISH	1	7.69%	1	33.33%	0	0%	0	0%	0	0%
21. Did they clean all the tyres with sponge ?
Yes	12	92.31%	3	100	5	100	4	100	0	0
No	1	7.69%	0	0	0	0	0	0	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
Did not clean all tyres	1	7.69%	0	0%	0	0%	0	0%	1	100%
22. Were you offered a receipt voluntarily ?
Yes	10	76.92%	3	100	3	60	4	100	0	0
No	3	23.08%	0	0	2	40	0	0	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
I had to ask for the reciept	2	15.38%	0	0%	1	20%	0	0%	1	100%
Ù„Ù… ÙŠØ¹Ø±Ø¶ Ù„ÙŠ	1	7.69%	0	0%	1	20%	0	0%	0	0%
23a. Were they adequately stocked with all necessary supplies such as soap ?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)
Yes	3	23.08%	1	33.33	1	20	1	25	0	0
N.A.	6	46.15%	1	33.33	2	40	2	50	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
24a. Were sinks clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
24b. Were mirrors clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
24c. Were hand dryers clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
24d. Were dispensers clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
24e. Were toilets and urinals clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
25a. Were doors clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
25b. Were wallsclean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
25c. Were ceiling clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
25d. Were vents clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
25e. Were floors clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
25f. Were baseboards clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
25g. Were grout clean?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
26a. Were Trash containers clean ?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
26b. Were Trash containers not overflowing?
Yes	9	69.23%	2	66.67	3	60	3	75	1	100
Total	9	100%	2	100%	3	100%	3	100%	1	100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?
Yes	11	84.62%	3	100	4	80	3	75	1	100
No	2	15.38%	0	0	1	20	1	25	0	0
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
Bad smell	1	7.69%	0	0%	0	0%	1	25%	0	0%
Ù„Ù… ØªÙƒÙ† Ø±Ø§Ø¦ØÙ‡ Ø§Ù„ØÙ…Ø§Ù… Ù…Ù†Ø¹Ø´Ù‡	1	7.69%	0	0%	1	20%	0	0%	0	0%
28. Were all the facilities inside the restroom in good working condition ?
Yes	13	100%	3	100	5	100	4	100	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
29. Was the Mosque premises clean ?
Yes	3	23.08%	1	33.33	1	20	1	25	0	0
No	1	7.69%	0	0	1	20	0	0	0	0
N.A.	9	69.23%	2	66.67	3	60	3	75	1	100
Total	13	100%	3	100%	5	100%	4	100%	1	100%
Comments
ØºÙŠØ± Ù†Ø¸ÙŠÙ	1	7.69%	0	0%	1	20%	0	0%	0	0%
OVER ALL COMMENTS
* Ù…Ø¯Ø®Ù„ Ø§Ù„Ù…ØØ·Ù‡ ØºÙŠØ± Ù…Ø±ØªØ¨ Ø¨Ø³Ø¨Ø¨ Ø§Ù„Ø§Ù†Ø´Ø§Ø¡Ø§Øª Ø¨ØÙŠØ« Ø§Ù†Ù‡ ÙŠØØ¨ Ø§Ù„Ø¨ØØ« Ø¹Ù† Ø§Ù„Ù…Ø¯Ø®Ù„ ÙˆÙ„Ø§ ÙŠÙˆØ¬Ø¯ Ù…Ø¯Ø®Ù„ Ù…Ø¨Ø§Ø´Ø± Ù…Ù† Ø§Ù„Ø´Ø§Ø±Ø¹ ØºØ±Ù Ø§Ù„ØµÙ„Ø§Ù‡ ØºÙŠØ± Ù†Ø¸ÙŠÙÙ‡ Ø§Ù„Ù…Ù†Ø§Ø´Ù Ø§Ù„ØªÙ‰ ÙŠØ³ØªØ¹Ù…Ù„Ù‡Ø§ Ø¹Ù…Ø§Ù„ Ø§Ù„ØªÙ†Ø¸ÙŠÙ ØºÙŠØ± Ù†Ø¸ÙŠÙÙ‡ Ø§Ø¨Ø¯Ø§	1	7.69%	0	0%	1	20%	0	0%	0	0%
CSAWAS NOT WEARING A NAME TAG	1	7.69%	1	33.33%	0	0%	0	0%	0	0%