Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907909
Sample Size: 13
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 7 | 53.85% | 3 | 75% | 1 | 33.33% | 2 | 66.67% | 1 | 33.33% |
| en | 6 | 46.15% | 1 | 25% | 2 | 66.67% | 1 | 33.33% | 2 | 66.67% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Company | ||||||||||
| Adnoc | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Shopper ID | ||||||||||
| 120 | 2 | 15.38% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| 123 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 129 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 134 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 157 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 158 | 2 | 15.38% | 1 | 25% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 161 | 2 | 15.38% | 1 | 25% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 162 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 168 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 211 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Serial No | ||||||||||
| 0306 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0312 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0323 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0352 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0392 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0401 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 0417 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 0443 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 0448 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 143 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 266 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 437 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 617 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Operator Code | ||||||||||
| 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 3409 | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 66.67% |
| 5051 | 6 | 46.15% | 0 | 0% | 3 | 100% | 2 | 66.67% | 1 | 33.33% |
| 9001 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| مها | 3 | 23.08% | 3 | 75% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Emirate | ||||||||||
| Sharjah | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Site ID | ||||||||||
| 9 | 5 | 38.46% | 2 | 50% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| 17 | 3 | 23.08% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| 86 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 87 | 4 | 30.77% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Number of Staff | ||||||||||
| 1 | 2 | 15.38% | 1 | 25% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2 | 4 | 30.77% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| 3 | 5 | 38.46% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% |
| 4 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 5 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| CSA Name | ||||||||||
| 4 | 30.77% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% | |
| ABDUL HAMID | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| AJAJ | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| MOHD JABAR | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| MUJEEB | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| SHAKIB AHMED | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Valgos | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| moner | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| shahed | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لا استطيع قراءه الاسم | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| CSA Number | ||||||||||
| 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Gender | ||||||||||
| Male | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Height | ||||||||||
| Tall | 3 | 23.08% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Medium | 9 | 69.23% | 3 | 75% | 1 | 33.33% | 2 | 66.67% | 3 | 100% |
| Short | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Built | ||||||||||
| Medium | 11 | 84.62% | 3 | 75% | 3 | 100% | 2 | 66.67% | 3 | 100% |
| Fat | 2 | 15.38% | 1 | 25% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Spectacles | ||||||||||
| Yes | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 12 | 92.31% | 3 | 75% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Beard | ||||||||||
| Yes | 4 | 30.77% | 2 | 50% | 0 | 0% | 0 | 0% | 2 | 66.67% |
| No | 9 | 69.23% | 2 | 50% | 3 | 100% | 3 | 100% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Mustache | ||||||||||
| Yes | 5 | 38.46% | 2 | 50% | 0 | 0% | 1 | 33.33% | 2 | 66.67% |
| No | 8 | 61.54% | 2 | 50% | 3 | 100% | 2 | 66.67% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Ethnic Groups | ||||||||||
| Expat. Arabs | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Indian | 10 | 76.92% | 3 | 75% | 3 | 100% | 1 | 33.33% | 3 | 100% |
| Pakistan | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Pakistani | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||||||
| 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% | |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Date | ||||||||||
| 2011-10-04 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-31 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-10 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-24 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-25 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-14 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-02 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-07 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-15 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-21 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-08-24 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-08-27 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Amount | ||||||||||
| 30.00 | 11 | 84.62% | 3 | 75% | 2 | 66.67% | 3 | 100% | 3 | 100% |
| 35.00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 40.00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 4 | 30.77% | 3 | 75% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 1 | 6 | 46.15% | 1 | 25% | 2 | 66.67% | 1 | 33.33% | 2 | 66.67% |
| 2 | 3 | 23.08% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Time In | ||||||||||
| 2011-10-04 21:36:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 19:10:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-31 22:05:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-10 18:00:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-24 10:20:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-25 20:01:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-14 16:01:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-02 21:18:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-07 17:25:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-15 16:40:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-21 07:23:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-08-24 20:50:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-08-27 13:15:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Time Out | ||||||||||
| 2011-10-04 21:54:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-18 19:17:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-31 22:29:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-10 18:06:00 | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-24 10:45:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-02-25 20:33:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-03-14 16:32:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 2012-06-02 21:28:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-07 17:53:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-06-15 17:10:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 2012-08-21 07:32:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-08-24 21:05:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 2012-08-27 13:29:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 10:01-13:00 | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 13:01-17:00 | 2 | 15.38% | 0 | 0% | 1 | 33.33% | 0 | 0% | 1 | 33.33% |
| 17:01-20:00 | 4 | 30.77% | 2 | 50% | 0 | 0% | 2 | 66.67% | 0 | 0% |
| 20:01-24:00 | 5 | 38.46% | 2 | 50% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||||||
| No | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||||
| Yes | 12 | 92.31% | 4 | 100% | 2 | 66.67% | 3 | 100% | 3 | 100% |
| No | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| NORMAL BUT NO GREETINGS | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||||||
| Yes | 2 | 15.38% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| No | 4 | 30.77% | 4 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 7 | 53.85% | 0 | 0% | 2 | 66.67% | 2 | 66.67% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||||||
| Yes | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| No | 4 | 30.77% | 4 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 8 | 61.54% | 0 | 0% | 2 | 66.67% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||||||
| Yes | 12 | 92.31% | 4 | 100% | 2 | 66.67% | 3 | 100% | 3 | 100% |
| No | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||||||
| Yes | 12 | 92.31% | 4 | 100% | 2 | 66.67% | 3 | 100% | 3 | 100% |
| No | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||||||||
| Yes | 11 | 84.62% | 4 | 100% | 2 | 66.67% | 2 | 66.67% | 3 | 100% |
| No | 2 | 15.38% | 0 | 0% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| DID NOT THANK | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Did not say anything | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||||||
| Yes | 9 | 69.23% | 3 | 75% | 2 | 66.67% | 2 | 66.67% | 2 | 66.67% |
| No | 4 | 30.77% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| No name tag | 2 | 15.38% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| could not read the name | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| لايرتدي بطاقه | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12. Was he able to communicate with customer ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 13. Was staff courteous / friendly? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||||||
| Yes | 4 | 30.77% | 2 | 50% | 2 | 66.67% | 0 | 0% | 0 | 0% |
| No | 2 | 15.38% | 2 | 50% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 7 | 53.85% | 0 | 0% | 1 | 33.33% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| DID NOT ADVICE TO TAKE CARE OF PERSONAL OR VALUABL | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم ينصØني | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 16. Did any attendant offer you seating ? | ||||||||||
| Yes | 10 | 76.92% | 3 | 75% | 2 | 66.67% | 2 | 66.67% | 3 | 100% |
| No | 3 | 23.08% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| DID NOT OFFER SEATING | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |
| Did not offer waiting area | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لم يقدم لي كرسي للجلوس | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||||||
| Yes | 12 | 92.31% | 3 | 75% | 3 | 100% | 3 | 100% | 3 | 100% |
| No | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| لم يقوموا بمسØها | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||||||
| Yes | 6 | 46.15% | 2 | 50% | 2 | 66.67% | 1 | 33.33% | 1 | 33.33% |
| N.A. | 7 | 53.85% | 2 | 50% | 1 | 33.33% | 2 | 66.67% | 2 | 66.67% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| ASHTRAY WAS ALREADY EMPTY | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||||||
| Yes | 12 | 92.31% | 3 | 75% | 3 | 100% | 3 | 100% | 3 | 100% |
| No | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| CLEANT THE DASHBOARD WITH CLOTH BUT DID NOT POLISH | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 21. Did they clean all the tyres with sponge ? | ||||||||||
| Yes | 12 | 92.31% | 4 | 100% | 3 | 100% | 3 | 100% | 2 | 66.67% |
| No | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| Did not clean all tyres | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 33.33% |
| 22. Were you offered a receipt voluntarily ? | ||||||||||
| Yes | 10 | 76.92% | 3 | 75% | 3 | 100% | 2 | 66.67% | 2 | 66.67% |
| No | 3 | 23.08% | 1 | 25% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| I had to ask for the reciept | 2 | 15.38% | 0 | 0% | 0 | 0% | 1 | 33.33% | 1 | 33.33% |
| لم يعرض لي | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 3 | 23.08% | 0 | 0% | 3 | 100% | 0 | 0% | 0 | 0% |
| N.A. | 6 | 46.15% | 0 | 0% | 0 | 0% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24a. Were sinks clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24b. Were mirrors clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24c. Were hand dryers clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24d. Were dispensers clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24e. Were toilets and urinals clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25a. Were doors clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25b. Were wallsclean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25c. Were ceiling clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25d. Were vents clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25e. Were floors clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25f. Were baseboards clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25g. Were grout clean? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 26a. Were Trash containers clean ? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||||||
| Yes | 9 | 69.23% | 0 | 0% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 9 | 100% | 0 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 11 | 84.62% | 3 | 75% | 3 | 100% | 2 | 66.67% | 3 | 100% |
| No | 2 | 15.38% | 1 | 25% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| Bad smell | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 33.33% | 0 | 0% |
| لم تكن رائØÙ‡ الØمام منعشه | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 29. Was the Mosque premises clean ? | ||||||||||
| Yes | 3 | 23.08% | 1 | 25% | 1 | 33.33% | 1 | 33.33% | 0 | 0% |
| No | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 9 | 69.23% | 2 | 50% | 2 | 66.67% | 2 | 66.67% | 3 | 100% |
| Total | 13 | 100% | 4 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||||
| غير نظي٠| 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| OVER ALL COMMENTS | ||||||||||
| * مدخل المØطه غير مرتب بسبب الانشاءات بØيث انه ÙŠØب البØØ« عن المدخل ولا يوجد مدخل مباشر من الشارع *غر٠الصلاه غير نظيÙÙ‡ *المناش٠التى يستعملها عمال التنظي٠غير نظيÙÙ‡ ابدا | 1 | 7.69% | 1 | 25% | 0 | 0% | 0 | 0% | 0 | 0% |
| CSAWAS NOT WEARING A NAME TAG | 1 | 7.69% | 0 | 0% | 1 | 33.33% | 0 | 0% | 0 | 0% |