Company: Adnoc
Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907919
Sample Size: 14
| Questions | Total Samples | 940-Central District-Near Police Stn. | 757-Industrial Mazayed-Near CocaCola | 936-Market-Shk.Zayed Rd | ||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||
| ar | 6 | 42.86% | 1 | 16.67 | 3 | 75 | 2 | 50 |
| en | 8 | 57.14% | 5 | 83.33 | 1 | 25 | 2 | 50 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Company | ||||||||
| Adnoc | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Shopper ID | ||||||||
| 11 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 12 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 123 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 142 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 147 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 158 | 2 | 14.29% | 0 | 0 | 1 | 25 | 1 | 25 |
| 261 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 1031 | 2 | 14.29% | 1 | 16.67 | 0 | 0 | 1 | 25 |
| 1032 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 1045 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 1056 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2032 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Serial No | ||||||||
| 0225 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 0229 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 0239 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 0256 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 0259 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 0270 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0273 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0276 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 0291 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 187 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 290 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 40 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 42 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 670 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Operator Code | ||||||||
| 5 | 35.71% | 3 | 50 | 1 | 25 | 1 | 25 | |
| 3409 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 5051 | 6 | 42.86% | 1 | 16.67 | 3 | 75 | 2 | 50 |
| 9001 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| basma | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Emirate | ||||||||
| Al Ain | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Site ID | ||||||||
| 5 | 4 | 28.57% | 0 | 0 | 4 | 100 | 0 | 0 |
| 130 | 4 | 28.57% | 0 | 0 | 0 | 0 | 4 | 100 |
| 134 | 6 | 42.86% | 6 | 100 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Number of Staff | ||||||||
| 1 | 3 | 21.43% | 0 | 0 | 2 | 50 | 1 | 25 |
| 2 | 2 | 14.29% | 0 | 0 | 1 | 25 | 1 | 25 |
| 3 | 4 | 28.57% | 2 | 33.33 | 0 | 0 | 2 | 50 |
| 4 | 3 | 21.43% | 2 | 33.33 | 1 | 25 | 0 | 0 |
| 7 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 22 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| CSA Name | ||||||||
| Arees | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Atef Mohammed Wahba | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| FAISAL | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| MOHD | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| NAJEEB | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| SHAKEER | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| SHIVRAJ | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| SIRAJUDDIN | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| X | 2 | 14.29% | 0 | 0 | 1 | 25 | 1 | 25 |
| YOUSAF | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| abdl aziz | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| cant read the name | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| yousif | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| CSA Number | ||||||||
| 11 | 78.57% | 3 | 50 | 4 | 100 | 4 | 100 | |
| -- | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2981 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| None | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Gender | ||||||||
| Male | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Height | ||||||||
| Tall | 4 | 28.57% | 2 | 33.33 | 1 | 25 | 1 | 25 |
| Medium | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Short | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Built | ||||||||
| Thin | 4 | 28.57% | 4 | 66.67 | 0 | 0 | 0 | 0 |
| Medium | 8 | 57.14% | 2 | 33.33 | 4 | 100 | 2 | 50 |
| Fat | 2 | 14.29% | 0 | 0 | 0 | 0 | 2 | 50 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Spectacles | ||||||||
| Yes | 4 | 28.57% | 1 | 16.67 | 0 | 0 | 3 | 75 |
| No | 10 | 71.43% | 5 | 83.33 | 4 | 100 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Beard | ||||||||
| Yes | 4 | 28.57% | 3 | 50 | 1 | 25 | 0 | 0 |
| No | 10 | 71.43% | 3 | 50 | 3 | 75 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Mustache | ||||||||
| Yes | 9 | 64.29% | 4 | 66.67 | 2 | 50 | 3 | 75 |
| No | 5 | 35.71% | 2 | 33.33 | 2 | 50 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Ethnic Groups | ||||||||
| Expat Arabs | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Expat. Arabs | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| Filipino | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| Indian | 9 | 64.29% | 4 | 66.67 | 4 | 100 | 1 | 25 |
| Philipino | 2 | 14.29% | 1 | 16.67 | 0 | 0 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Other Ethnic Groups | ||||||||
| 13 | 92.86% | 5 | 83.33 | 4 | 100 | 4 | 100 | |
| Indians | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Date | ||||||||
| 2011-09-30 | 2 | 14.29% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| 2011-10-18 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-10-23 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-11-14 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-26 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-28 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-30 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-13 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-06-21 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-27 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-08 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-18 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-09-24 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Amount | ||||||||
| 30.00 | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Number of Vehicles | ||||||||
| 0 | 3 | 21.43% | 0 | 0 | 2 | 50 | 1 | 25 |
| 1 | 5 | 35.71% | 1 | 16.67 | 2 | 50 | 2 | 50 |
| 2 | 3 | 21.43% | 2 | 33.33 | 0 | 0 | 1 | 25 |
| 3 | 2 | 14.29% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| 13 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Time In | ||||||||
| 2011-09-30 18:15:00 | 2 | 14.29% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| 2011-10-18 11:01:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-10-23 14:35:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-11-14 16:30:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-26 18:30:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-28 20:55:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-30 20:26:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-13 11:09:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-06-21 19:10:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-27 18:40:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-08 12:20:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-18 13:15:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-09-24 12:19:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Time Out | ||||||||
| 2011-09-30 18:52:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-09-30 19:01:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-10-18 11:17:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-10-23 15:12:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2011-11-14 16:57:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-26 18:53:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-02-28 21:16:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-03-30 20:41:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-13 11:38:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-06-21 19:32:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-27 19:02:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-08 12:42:00 | 1 | 7.14% | 0 | 0 | 1 | 25 | 0 | 0 |
| 2012-09-18 13:23:00 | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| 2012-09-24 12:47:00 | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Time of Visit | ||||||||
| 10:01-13:00 | 4 | 28.57% | 2 | 33.33 | 1 | 25 | 1 | 25 |
| 13:01-17:00 | 3 | 21.43% | 0 | 0 | 1 | 25 | 2 | 50 |
| 17:01-20:00 | 4 | 28.57% | 2 | 33.33 | 1 | 25 | 1 | 25 |
| 20:01-24:00 | 3 | 21.43% | 2 | 33.33 | 1 | 25 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 1. Was there proper sign to the Car Wash bay ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 2. Was the Car Wash area clean and tidy ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 3. Was there any delay in approaching customers ? | ||||||||
| No | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||
| Yes | 10 | 71.43% | 5 | 83.33 | 2 | 50 | 3 | 75 |
| No | 4 | 28.57% | 1 | 16.67 | 2 | 50 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| I was not greeted by staff as he was working in me | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| I was not greeted by staff. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| NO GREETINGS | 1 | 7.14% | 0 | 0% | 1 | 25% | 0 | 0% |
| NORMAL BUT NO GREETING | 1 | 7.14% | 0 | 0% | 1 | 25% | 0 | 0% |
| No greetings or did not wish | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 25% |
| 5a. Did the attendant check whether your car has a sunroof ? | ||||||||
| Yes | 4 | 28.57% | 2 | 33.33 | 1 | 25 | 1 | 25 |
| No | 5 | 35.71% | 3 | 50 | 1 | 25 | 1 | 25 |
| N.A. | 5 | 35.71% | 1 | 16.67 | 2 | 50 | 2 | 50 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 5b. Did the attendant politely declined automatic car wash if it has a sunroof ? | ||||||||
| Yes | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| No | 5 | 35.71% | 3 | 50 | 1 | 25 | 1 | 25 |
| N.A. | 8 | 57.14% | 2 | 33.33 | 3 | 75 | 3 | 75 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 6. Did the attendant inform you about the price of car wash ? | ||||||||
| Yes | 12 | 85.71% | 4 | 66.67 | 4 | 100 | 4 | 100 |
| No | 2 | 14.29% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| Attendant did not inform me about the price. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| I was not informed by staff about the price. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 7. Did the attendant inspect your car for any scratches, damages or dents and inform you ? | ||||||||
| Yes | 11 | 78.57% | 4 | 66.67 | 3 | 75 | 4 | 100 |
| No | 3 | 21.43% | 2 | 33.33 | 1 | 25 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| Attendant did not check my car for any scratches, damages or dents | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Attendant did not cheque for any scratches or dent | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 8. Did he guide your vehicle for positioning at the stopper ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 9. Did the staff thank you as you were leaving ? | ||||||||
| Yes | 12 | 85.71% | 4 | 66.67 | 4 | 100 | 4 | 100 |
| No | 2 | 14.29% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| He did not greet me while leaving. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| There was no farewell greeting by staff. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 10. Was the uniform of the attendant neat and tidy ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 11. Was the attendant wearing visible nametag ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| Could not read the name or not clear or not visible or small letters so not visible | 2 | 14.29% | 1 | 16.67% | 0 | 0% | 1 | 25% |
| WAS WEARING A NAMETAG, BUT COULD NOT READ THE NAME | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 25% |
| WAS WEARING COAT SO COULD NO READ NAME | 1 | 7.14% | 0 | 0% | 1 | 25% | 0 | 0% |
| عبد العزيز | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 12. Was he able to communicate with customer ? | ||||||||
| Yes | 13 | 92.86% | 5 | 83.33 | 4 | 100 | 4 | 100 |
| No | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| He did not communicate with me. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 13. Was staff courteous / friendly? | ||||||||
| Yes | 13 | 92.86% | 5 | 83.33 | 4 | 100 | 4 | 100 |
| No | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| He was working in mechanical manner. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 14. After car wash, did he guide you to the vacuum bay ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| After car wash another staff from vaccum bay guide | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| He was not avilable there so another staff ask me | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 15. Did any attendant advise you to take care of your personal belongings/valuables if any ? | ||||||||
| Yes | 4 | 28.57% | 1 | 16.67 | 2 | 50 | 1 | 25 |
| No | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| N.A. | 9 | 64.29% | 4 | 66.67 | 2 | 50 | 3 | 75 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| No one ask me to take care for personal belongings | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| There were no valuable items. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 16. Did any attendant offer you seating ? | ||||||||
| Yes | 9 | 64.29% | 4 | 66.67 | 2 | 50 | 3 | 75 |
| No | 5 | 35.71% | 2 | 33.33 | 2 | 50 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| Did not offer waiting area | 2 | 14.29% | 0 | 0% | 1 | 25% | 1 | 25% |
| No one ask me for seating. | 2 | 14.29% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| 17. Did attendants wipe your car dry to your satisfaction ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 19. Did the attendant offer to empty the ashtray and clean it ? | ||||||||
| Yes | 3 | 21.43% | 0 | 0 | 2 | 50 | 1 | 25 |
| N.A. | 11 | 78.57% | 6 | 100 | 2 | 50 | 3 | 75 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| There was no ash tray in my car. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 21. Did they clean all the tyres with sponge ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| They clean the tyres but not in a proper way. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 22. Were you offered a receipt voluntarily ? | ||||||||
| Yes | 8 | 57.14% | 2 | 33.33 | 3 | 75 | 3 | 75 |
| No | 6 | 42.86% | 4 | 66.67 | 1 | 25 | 1 | 25 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| Attendant asked me if I wanted a receipt | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| I had to ask for the reciept | 3 | 21.43% | 1 | 16.67% | 1 | 25% | 1 | 25% |
| No one offered me for receipt so I asked them for | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| لم يعرض علي وصل استلام | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 23a. Were they adequately stocked with all necessary supplies such as soap ? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 23b. Were they adequately stocked with all necessary supplies such as toilet tissue ? | ||||||||
| Yes | 7 | 50% | 3 | 50 | 2 | 50 | 2 | 50 |
| No | 2 | 14.29% | 0 | 0 | 1 | 25 | 1 | 25 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||
| No tissues | 2 | 14.29% | 0 | 0% | 1 | 25% | 1 | 25% |
| 23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist) | ||||||||
| Yes | 3 | 21.43% | 1 | 16.67 | 1 | 25 | 1 | 25 |
| N.A. | 6 | 42.86% | 2 | 33.33 | 2 | 50 | 2 | 50 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24a. Were sinks clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24b. Were mirrors clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24c. Were hand dryers clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 24d. Were dispensers clean? | ||||||||
| Yes | 8 | 57.14% | 3 | 50 | 3 | 75 | 2 | 50 |
| No | 1 | 7.14% | 0 | 0 | 0 | 0 | 1 | 25 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||
| Not clean | 1 | 7.14% | 0 | 0% | 0 | 0% | 1 | 25% |
| 24e. Were toilets and urinals clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25a. Were doors clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25b. Were wallsclean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25c. Were ceiling clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25d. Were vents clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25e. Were floors clean? | ||||||||
| Yes | 8 | 57.14% | 2 | 33.33 | 3 | 75 | 3 | 75 |
| No | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||||
| الارضيات مملوءه بالمياه | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 25f. Were baseboards clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 25g. Were grout clean? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 26a. Were Trash containers clean ? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 26b. Were Trash containers not overflowing? | ||||||||
| Yes | 9 | 64.29% | 3 | 50 | 3 | 75 | 3 | 75 |
| Total | 9 | 100% | 3 | 100% | 3 | 100% | 3 | 100% |
| 27. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||
| Yes | 13 | 92.86% | 5 | 83.33 | 4 | 100 | 4 | 100 |
| No | 1 | 7.14% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| Comments | ||||||||
| There was smell in the rest room. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 28. Were all the facilities inside the restroom in good working condition ? | ||||||||
| Yes | 14 | 100% | 6 | 100 | 4 | 100 | 4 | 100 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| 29. Was the Mosque premises clean ? | ||||||||
| Yes | 4 | 28.57% | 2 | 33.33 | 1 | 25 | 1 | 25 |
| N.A. | 10 | 71.43% | 4 | 66.67 | 3 | 75 | 3 | 75 |
| Total | 14 | 100% | 6 | 100% | 4 | 100% | 4 | 100% |
| OVER ALL COMMENTS | ||||||||
| I was satisfied with his job. He did almost everthing from his side except the greeting. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| Staff who attendant me first for car wash was working in mechanical manner. He did not attend me properly. After complete everything I waited long time to get the receipt. I was totaly dissatisfied with the services. | 1 | 7.14% | 1 | 16.67% | 0 | 0% | 0 | 0% |