Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 907953

Sample Size:  21

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 8 38.1% 1 16.67% 1 25% 3 50% 3 60%
en 13 61.9% 5 83.33% 3 75% 3 50% 2 40%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Company                    
Adnoc 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Shopper ID                    
11 2 9.52% 2 33.33% 0 0% 0 0% 0 0%
12 2 9.52% 1 16.67% 0 0% 1 16.67% 0 0%
123 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
128 1 4.76% 0 0% 1 25% 0 0% 0 0%
148 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
157 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
167 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
1031 2 9.52% 0 0% 0 0% 1 16.67% 1 20%
1057 1 4.76% 0 0% 0 0% 0 0% 1 20%
1066 1 4.76% 0 0% 0 0% 0 0% 1 20%
2010 2 9.52% 0 0% 0 0% 2 33.33% 0 0%
2012 2 9.52% 0 0% 2 50% 0 0% 0 0%
2027 1 4.76% 0 0% 0 0% 0 0% 1 20%
2031 1 4.76% 0 0% 1 25% 0 0% 0 0%
2032 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2098 1 4.76% 0 0% 0 0% 0 0% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Serial No                    
0229 1 4.76% 0 0% 1 25% 0 0% 0 0%
0233 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
0243 1 4.76% 0 0% 0 0% 0 0% 1 20%
0261 1 4.76% 0 0% 1 25% 0 0% 0 0%
0264 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
0265 1 4.76% 0 0% 1 25% 0 0% 0 0%
0268 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
0281 1 4.76% 0 0% 0 0% 0 0% 1 20%
0286 1 4.76% 0 0% 0 0% 0 0% 1 20%
0301 1 4.76% 0 0% 1 25% 0 0% 0 0%
0307 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
0325 1 4.76% 0 0% 0 0% 0 0% 1 20%
0335 1 4.76% 0 0% 0 0% 0 0% 1 20%
0530 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
0595 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
1 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
166 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
278 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
647 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
684 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
82 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Operator Code                    
5 23.81% 5 83.33% 0 0% 0 0% 0 0%
3409 2 9.52% 0 0% 0 0% 0 0% 2 40%
5051 8 38.1% 0 0% 2 50% 3 50% 3 60%
9001 3 14.29% 0 0% 0 0% 3 50% 0 0%
basma 2 9.52% 0 0% 2 50% 0 0% 0 0%
مها 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Emirate                    
Al Ain 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Site ID                    
7 6 28.57% 3 50% 1 25% 1 16.67% 1 20%
132 4 19.05% 1 16.67% 1 25% 1 16.67% 1 20%
133 4 19.05% 1 16.67% 1 25% 1 16.67% 1 20%
150 5 23.81% 1 16.67% 1 25% 2 33.33% 1 20%
498 2 9.52% 0 0% 0 0% 1 16.67% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Number of Staff                    
2 6 28.57% 1 16.67% 2 50% 1 16.67% 2 40%
3 6 28.57% 2 33.33% 1 25% 2 33.33% 1 20%
4 5 23.81% 1 16.67% 0 0% 2 33.33% 2 40%
5 2 9.52% 0 0% 1 25% 1 16.67% 0 0%
8 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
9 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
CSA Name                    
3 14.29% 0 0% 1 25% 0 0% 2 40%
- 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
ABDUL KARIM 1 4.76% 0 0% 0 0% 0 0% 1 20%
ABDUL LATEEF 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
ABDUL LATIF 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
ABDULLA B AHMED 1 4.76% 0 0% 1 25% 0 0% 0 0%
ADAM 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
FAIROZ KHAN 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
FAWAS MUSTHAFA 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
MASOOD 1 4.76% 0 0% 0 0% 0 0% 1 20%
MOHD JAMIL 1 4.76% 0 0% 0 0% 0 0% 1 20%
Masood 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Without a name 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
ZERICO BAUTISTA 1 4.76% 0 0% 1 25% 0 0% 0 0%
ghanti 1 4.76% 0 0% 1 25% 0 0% 0 0%
gmal 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
moaz 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
shehab aldain 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
لا استطيع قراءه الاسم 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
CSA Number                    
17 80.95% 4 66.67% 3 75% 6 100% 4 80%
- 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
3988 1 4.76% 0 0% 1 25% 0 0% 0 0%
811 1 4.76% 0 0% 0 0% 0 0% 1 20%
None 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Gender                    
Male 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Height                    
Tall 5 23.81% 0 0% 1 25% 2 33.33% 2 40%
Medium 11 52.38% 5 83.33% 1 25% 2 33.33% 3 60%
Short 5 23.81% 1 16.67% 2 50% 2 33.33% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Built                    
Thin 5 23.81% 1 16.67% 2 50% 1 16.67% 1 20%
Medium 13 61.9% 4 66.67% 1 25% 5 83.33% 3 60%
Fat 3 14.29% 1 16.67% 1 25% 0 0% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Spectacles                    
Yes 2 9.52% 0 0% 0 0% 2 33.33% 0 0%
No 19 90.48% 6 100% 4 100% 4 66.67% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Beard                    
Yes 4 19.05% 1 16.67% 2 50% 1 16.67% 0 0%
No 17 80.95% 5 83.33% 2 50% 5 83.33% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Mustache                    
Yes 11 52.38% 4 66.67% 3 75% 3 50% 1 20%
No 10 47.62% 2 33.33% 1 25% 3 50% 4 80%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Ethnic Groups                    
Expat. Arabs 1 4.76% 0 0% 1 25% 0 0% 0 0%
Filipino 1 4.76% 0 0% 1 25% 0 0% 0 0%
Indian 17 80.95% 6 100% 2 50% 5 83.33% 4 80%
Others 2 9.52% 0 0% 0 0% 1 16.67% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Other Ethnic Groups                    
19 90.48% 5 83.33% 4 100% 5 83.33% 5 100%
ETHOPIAN 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
Indians 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Date                    
2011-09-15 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-09-18 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-10-09 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-10-28 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-12-08 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-12-24 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2012-02-23 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-03-16 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-03-21 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-17 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-06-13 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-02 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-06 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-11 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-23 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-30 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-08-10 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-08-30 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-09-24 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-09-27 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-10-01 1 4.76% 0 0% 0 0% 0 0% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Amount                    
30.00 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Number of Vehicles                    
0 3 14.29% 0 0% 0 0% 2 33.33% 1 20%
1 4 19.05% 2 33.33% 1 25% 0 0% 1 20%
2 5 23.81% 0 0% 1 25% 3 50% 1 20%
3 4 19.05% 1 16.67% 1 25% 0 0% 2 40%
4 3 14.29% 1 16.67% 1 25% 1 16.67% 0 0%
9 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
13 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Time In                    
2011-09-15 18:10:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-09-18 19:30:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-10-09 18:05:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-10-28 19:28:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-12-08 18:36:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-12-24 10:30:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2012-02-23 13:01:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-03-16 20:12:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-03-21 12:43:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-17 20:40:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-06-13 12:40:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-02 17:40:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-06 13:00:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-11 19:10:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-23 20:50:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-30 14:25:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-08-10 13:40:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-08-30 13:20:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-09-24 15:25:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-09-27 12:01:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-10-01 18:14:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Time Out                    
2011-09-15 18:36:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-09-18 20:12:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-10-09 18:31:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-10-28 20:12:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-12-08 18:44:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2011-12-24 10:53:00 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
2012-02-23 13:15:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-03-16 20:25:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-03-21 12:56:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-17 21:08:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-06-13 13:08:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-02 17:52:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-06 13:20:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-11 19:37:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-23 21:15:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-07-30 14:53:00 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
2012-08-10 14:05:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-08-30 13:50:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-09-24 15:42:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-09-27 12:13:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
2012-10-01 18:22:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Time of Visit                    
07:00-10:00 1 4.76% 0 0% 0 0% 0 0% 1 20%
10:01-13:00 5 23.81% 1 16.67% 1 25% 2 33.33% 1 20%
13:01-17:00 5 23.81% 0 0% 1 25% 1 16.67% 3 60%
17:01-20:00 7 33.33% 5 83.33% 0 0% 2 33.33% 0 0%
20:01-24:00 3 14.29% 0 0% 2 50% 1 16.67% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 20 95.24% 6 100% 4 100% 5 83.33% 5 100%
No 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
3. Was there any delay in approaching customers ?                    
No 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
3 MINET 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
There was already one vehicle for car washing. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 11 52.38% 4 66.67% 2 50% 2 33.33% 3 60%
No 10 47.62% 2 33.33% 2 50% 4 66.67% 2 40%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
I was not greeted by attendant 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
NORMAL BUT NO GREETING 1 4.76% 0 0% 1 25% 0 0% 0 0%
No Greetings 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
No greetings or did not wish 6 28.57% 0 0% 0 0% 4 66.67% 2 40%
كان اسلوبه جدا عادي 1 4.76% 0 0% 1 25% 0 0% 0 0%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 7 33.33% 0 0% 1 25% 2 33.33% 4 80%
No 7 33.33% 6 100% 1 25% 0 0% 0 0%
N.A. 7 33.33% 0 0% 2 50% 4 66.67% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
لم يتحقق ان كانت مزوده بفتحه سقف 1 4.76% 0 0% 1 25% 0 0% 0 0%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 4 19.05% 0 0% 1 25% 1 16.67% 2 40%
No 6 28.57% 6 100% 0 0% 0 0% 0 0%
N.A. 11 52.38% 0 0% 3 75% 5 83.33% 3 60%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 17 80.95% 4 66.67% 2 50% 6 100% 5 100%
No 4 19.05% 2 33.33% 2 50% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Attendant did not inform the price for washing. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
DID NOT SAY ANYTHING 1 4.76% 0 0% 1 25% 0 0% 0 0%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 17 80.95% 3 50% 3 75% 6 100% 5 100%
No 4 19.05% 3 50% 1 25% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Attendant did not check at all. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Not Checked 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
لم يتحقق من وجود الخدوش 1 4.76% 0 0% 1 25% 0 0% 0 0%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
9. Did the staff thank you as you were leaving ?                    
Yes 12 57.14% 4 66.67% 2 50% 2 33.33% 4 80%
No 9 42.86% 2 33.33% 2 50% 4 66.67% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Attendant did not make farewell greeting. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Did not say anything 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
No farewell greeting or no thank you when leaving 3 14.29% 0 0% 0 0% 2 33.33% 1 20%
No greetings or did not wish 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
لم يشكرني 1 4.76% 0 0% 1 25% 0 0% 0 0%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
الى حد ما 1 4.76% 0 0% 1 25% 0 0% 0 0%
11. Was the attendant wearing visible nametag ?                    
Yes 18 85.71% 6 100% 3 75% 6 100% 3 60%
No 3 14.29% 0 0% 1 25% 0 0% 2 40%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
I can't read it 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
No name tag 2 9.52% 0 0% 0 0% 0 0% 2 40%
ghanti 1 4.76% 0 0% 1 25% 0 0% 0 0%
لا يضع بطاقه 1 4.76% 0 0% 1 25% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
13. Was staff courteous / friendly?                    
Yes 20 95.24% 5 83.33% 4 100% 6 100% 5 100%
No 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
He was not behaving as in mechanical manner. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Another staff from vaccum bay guide me. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
Yes 10 47.62% 1 16.67% 2 50% 3 50% 4 80%
No 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
N.A. 10 47.62% 4 66.67% 2 50% 3 50% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
There were no any valuable items. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
16. Did any attendant offer you seating ?                    
Yes 11 52.38% 2 33.33% 1 25% 4 66.67% 4 80%
No 10 47.62% 4 66.67% 3 75% 2 33.33% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Attendant did not say anything. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
DID NOT OFFER 1 4.76% 0 0% 1 25% 0 0% 0 0%
DID NOT SAY ANYTHING 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
Did not offer waiting area 3 14.29% 0 0% 0 0% 2 33.33% 1 20%
لانه يوجد كراسي بالقرب من مكان الغسيل 1 4.76% 0 0% 1 25% 0 0% 0 0%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
Yes 7 33.33% 1 16.67% 1 25% 1 16.67% 4 80%
N.A. 14 66.67% 5 83.33% 3 75% 5 83.33% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
No ash tray was there. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
21. Did they clean all the tyres with sponge ?                    
Yes 21 100% 6 100% 4 100% 6 100% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
22. Were you offered a receipt voluntarily ?                    
Yes 8 38.1% 2 33.33% 1 25% 1 16.67% 4 80%
No 13 61.9% 4 66.67% 3 75% 5 83.33% 1 20%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Attendant did not give me the receipt then I asked 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
I HAD TO ASK FOR THE RECEIPT 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
I HAD TO ASK FOR THE RECIEPT 1 4.76% 0 0% 1 25% 0 0% 0 0%
I had to ask for the reciept 6 28.57% 0 0% 0 0% 5 83.33% 1 20%
لم بعرض علي وصل استلام 1 4.76% 0 0% 1 25% 0 0% 0 0%
لم يعرض علي وصل استلام 1 4.76% 0 0% 1 25% 0 0% 0 0%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 14 66.67% 0 0% 4 100% 5 83.33% 5 100%
No 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
Comments                    
No soap 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 12 57.14% 0 0% 2 50% 5 83.33% 5 100%
No 3 14.29% 0 0% 2 50% 1 16.67% 0 0%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
Comments                    
NO TISSUE 1 4.76% 0 0% 1 25% 0 0% 0 0%
NO TOILET TISSUES 1 4.76% 0 0% 1 25% 0 0% 0 0%
No tissues 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 3 14.29% 0 0% 2 50% 0 0% 1 20%
N.A. 12 57.14% 0 0% 2 50% 6 100% 4 80%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
24a. Were sinks clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
24b. Were mirrors clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
24c. Were hand dryers clean?                    
Yes 14 66.67% 0 0% 4 100% 6 100% 4 80%
N.A. 1 4.76% 0 0% 0 0% 0 0% 1 20%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
24d. Were dispensers clean?                    
Yes 14 66.67% 0 0% 4 100% 5 83.33% 5 100%
No 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
Comments                    
Dispenser not clean 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
24e. Were toilets and urinals clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
25a. Were doors clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
25b. Were wallsclean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
25c. Were ceiling clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
25d. Were vents clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
25e. Were floors clean?                    
Yes 11 52.38% 0 0% 2 50% 4 66.67% 5 100%
No 4 19.05% 0 0% 2 50% 2 33.33% 0 0%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
Comments                    
FLOOR WAS WET 1 4.76% 0 0% 1 25% 0 0% 0 0%
WET,WATER ON THE FLOOR 1 4.76% 0 0% 1 25% 0 0% 0 0%
Water on the floor 2 9.52% 0 0% 0 0% 2 33.33% 0 0%
25f. Were baseboards clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
25g. Were grout clean?                    
Yes 15 71.43% 0 0% 4 100% 6 100% 5 100%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
26a. Were Trash containers clean ?                    
Yes 14 66.67% 0 0% 3 75% 6 100% 5 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
Comments                    
غير نظيفه 1 4.76% 0 0% 1 25% 0 0% 0 0%
26b. Were Trash containers not overflowing?                    
Yes 14 66.67% 0 0% 3 75% 6 100% 5 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 15 100% 0 100% 4 100% 6 100% 5 100%
Comments                    
ممتلئه 1 4.76% 0 0% 1 25% 0 0% 0 0%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 19 90.48% 5 83.33% 4 100% 5 83.33% 5 100%
No 2 9.52% 1 16.67% 0 0% 1 16.67% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Bad smell 1 4.76% 0 0% 0 0% 1 16.67% 0 0%
there was bad smell 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 19 90.48% 5 83.33% 3 75% 6 100% 5 100%
No 2 9.52% 1 16.67% 1 25% 0 0% 0 0%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
Flush was not working 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
HAND DRYER WAS NOT WORKING 1 4.76% 0 0% 1 25% 0 0% 0 0%
29. Was the Mosque premises clean ?                    
Yes 6 28.57% 4 66.67% 1 25% 1 16.67% 0 0%
N.A. 15 71.43% 2 33.33% 3 75% 5 83.33% 5 100%
Total 21 100% 6 100% 4 100% 6 100% 5 100%
Comments                    
NO Mosque 1 4.76% 1 16.67% 0 0% 0 0% 0 0%
No mosque 1 4.76% 0 0% 0 0% 0 0% 1 20%
OVER ALL COMMENTS                    
I was satisfied with the car washing services but not by attendant as he was working in a mechanical manner. 1 4.76% 1 16.67% 0 0% 0 0% 0 0%