Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 908037

Sample Size:  9

Questions Total Samples 997-Al Markhania-Airport Rd753-Al Bateen-AA/Al Salmat St857-Khabeesi-Near Carrefour
  Abs Percentage AbsPercentageAbsPercentageAbsPercentage
Language    
ar 6 66.67% 133.334801100
en 3 33.33% 266.6712000
Total 9 100% 3100%5100%1100%
Company    
Adnoc 9 100% 310051001100
Total 9 100% 3100%5100%1100%
Shopper ID    
11 1 11.11% 0012000
147 1 11.11% 0012000
167 1 11.11% 133.330000
1005 1 11.11% 0012000
1028 1 11.11% 0012000
1057 1 11.11% 133.330000
1061 1 11.11% 0012000
1062 1 11.11% 00001100
2033 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
Serial No    
0221 1 11.11% 0012000
0225 1 11.11% 0012000
0235 1 11.11% 0012000
0267 1 11.11% 00001100
0290 1 11.11% 133.330000
0293 1 11.11% 133.330000
0510 1 11.11% 0012000
269 1 11.11% 133.330000
685 1 11.11% 0012000
Total 9 100% 3100%5100%1100%
Operator Code    
2 22.22% 133.3312000
5051 6 66.67% 133.334801100
basma 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
Emirate    
Al Ain 9 100% 310051001100
Total 9 100% 3100%5100%1100%
Site ID    
2 5 55.56% 00510000
74 1 11.11% 00001100
169 3 33.33% 31000000
Total 9 100% 3100%5100%1100%
Number of Staff    
2 1 11.11% 0012000
3 4 44.44% 266.6724000
4 2 22.22% 001201100
5 1 11.11% 0012000
6 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
CSA Name    
HARSHAL M 1 11.11% 00001100
MOH. ISLAM 1 11.11% 133.330000
MUJEEBU REHMAN 1 11.11% 0012000
NAJEEBUL REHMAN 1 11.11% 0012000
NASRULLA 1 11.11% 0012000
SHAMSHER 1 11.11% 133.330000
SUBEER 1 11.11% 0012000
SUBEER KUMBLATH 1 11.11% 0012000
alook 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
CSA Number    
8 88.89% 3100510000
8747 1 11.11% 00001100
Total 9 100% 3100%5100%1100%
Gender    
Male 9 100% 310051001100
Total 9 100% 3100%5100%1100%
Height    
Tall 2 22.22% 133.3312000
Medium 6 66.67% 133.334801100
Short 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
Built    
Medium 9 100% 310051001100
Total 9 100% 3100%5100%1100%
Spectacles    
No 9 100% 310051001100
Total 9 100% 3100%5100%1100%
Beard    
Yes 3 33.33% 133.3324000
No 6 66.67% 266.673601100
Total 9 100% 3100%5100%1100%
Mustache    
Yes 5 55.56% 133.333601100
No 4 44.44% 266.6724000
Total 9 100% 3100%5100%1100%
Ethnic Groups    
Indian 8 88.89% 266.6751001100
Others 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
Other Ethnic Groups    
9 100% 310051001100
Total 9 100% 3100%5100%1100%
Date    
2011-10-24 1 11.11% 133.330000
2011-12-23 1 11.11% 0012000
2012-04-13 1 11.11% 133.330000
2012-04-17 2 22.22% 0024000
2012-07-24 2 22.22% 133.3312000
2012-09-02 1 11.11% 0012000
2012-09-08 1 11.11% 00001100
Total 9 100% 3100%5100%1100%
Amount    
30.00 9 100% 310051001100
Total 9 100% 3100%5100%1100%
Number of Vehicles    
0 2 22.22% 0024000
1 4 44.44% 133.3336000
2 2 22.22% 133.33001100
13 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
Time In    
2011-10-24 21:10:00 1 11.11% 133.330000
2011-12-23 19:10:00 1 11.11% 0012000
2012-04-13 09:44:00 1 11.11% 133.330000
2012-04-17 14:05:00 1 11.11% 0012000
2012-04-17 20:40:00 1 11.11% 0012000
2012-07-24 12:09:00 1 11.11% 0012000
2012-07-24 13:41:00 1 11.11% 133.330000
2012-09-02 11:55:00 1 11.11% 0012000
2012-09-08 20:43:00 1 11.11% 00001100
Total 9 100% 3100%5100%1100%
Time Out    
2011-10-24 21:46:00 1 11.11% 133.330000
2011-12-23 19:38:00 1 11.11% 0012000
2012-04-13 09:59:00 1 11.11% 133.330000
2012-04-17 14:25:00 1 11.11% 0012000
2012-04-17 21:07:00 1 11.11% 0012000
2012-07-24 12:37:00 1 11.11% 0012000
2012-07-24 14:00:00 1 11.11% 133.330000
2012-09-02 12:20:00 1 11.11% 0012000
2012-09-08 21:09:00 1 11.11% 00001100
Total 9 100% 3100%5100%1100%
Time of Visit    
07:00-10:00 1 11.11% 133.330000
10:01-13:00 2 22.22% 0024000
13:01-17:00 2 22.22% 133.3312000
17:01-20:00 1 11.11% 0012000
20:01-24:00 3 33.33% 133.331201100
Total 9 100% 3100%5100%1100%
1. Was there proper sign to the Car Wash bay ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
2. Was the Car Wash area clean and tidy ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
3. Was there any delay in approaching customers ?    
Yes 1 11.11% 0012000
No 8 88.89% 31004801100
Total 9 100% 3100%5100%1100%
Comments    
HAD TO WAIT FOR SOMETIME 1 11.11% 0 0% 1 20% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.    
Yes 5 55.56% 310024000
No 4 44.44% 003601100
Total 9 100% 3100%5100%1100%
Comments    
NORMAL DID NOT GREET 1 11.11% 0 0% 1 20% 0 0%
No greetings or did not wish 3 33.33% 0 0% 2 40% 1 100%
5a. Did the attendant check whether your car has a sunroof ?    
Yes 3 33.33% 266.6712000
No 2 22.22% 133.3312000
N.A. 4 44.44% 003601100
Total 9 100% 3100%5100%1100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?    
Yes 1 11.11% 133.330000
No 2 22.22% 133.3312000
N.A. 6 66.67% 133.334801100
Total 9 100% 3100%5100%1100%
6. Did the attendant inform you about the price of car wash ?    
Yes 8 88.89% 31004801100
No 1 11.11% 0012000
Total 9 100% 3100%5100%1100%
Comments    
ALREADY MENTIONED ON THE NOTICE BOARD 1 11.11% 0 0% 1 20% 0 0%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?    
Yes 8 88.89% 266.6751001100
No 1 11.11% 133.330000
Total 9 100% 3100%5100%1100%
8. Did he guide your vehicle for positioning at the stopper ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
9. Did the staff thank you as you were leaving ?    
Yes 8 88.89% 3100510000
No 1 11.11% 00001100
Total 9 100% 3100%5100%1100%
Comments    
No farewell greeting or no thank you when leaving 1 11.11% 0 0% 0 0% 1 100%
10. Was the uniform of the attendant neat and tidy ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
11. Was the attendant wearing visible nametag ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
Comments    
alook 1 11.11% 1 33.33% 0 0% 0 0%
12. Was he able to communicate with customer ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
13. Was staff courteous / friendly?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
14. After car wash, did he guide you to the vacuum bay ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?    
Yes 6 66.67% 133.334801100
N.A. 3 33.33% 266.6712000
Total 9 100% 3100%5100%1100%
16. Did any attendant offer you seating ?    
Yes 7 77.78% 310048000
No 2 22.22% 001201100
Total 9 100% 3100%5100%1100%
Comments    
DID NOT OFFER 1 11.11% 0 0% 1 20% 0 0%
Did not offer waiting area 1 11.11% 0 0% 0 0% 1 100%
17. Did attendants wipe your car dry to your satisfaction ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
19. Did the attendant offer to empty the ashtray and clean it ?    
Yes 4 44.44% 133.3336000
N.A. 5 55.56% 266.672401100
Total 9 100% 3100%5100%1100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
21. Did they clean all the tyres with sponge ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
22. Were you offered a receipt voluntarily ?    
Yes 4 44.44% 266.6724000
No 5 55.56% 133.333601100
Total 9 100% 3100%5100%1100%
Comments    
I HAD TO ASK FOR THE RECIEPT 2 22.22% 0 0% 2 40% 0 0%
I had to ask for the reciept 2 22.22% 0 0% 1 20% 1 100%
23a. Were they adequately stocked with all necessary supplies such as soap ?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?    
Yes 5 55.56% 266.672401100
No 2 22.22% 0024000
Total 7 100% 2100%4100%1100%
Comments    
NO TISSUES 1 11.11% 0 0% 1 20% 0 0%
NO TOILET TISSUES 1 11.11% 0 0% 1 20% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)    
Yes 1 11.11% 133.330000
N.A. 6 66.67% 133.334801100
Total 7 100% 2100%4100%1100%
24a. Were sinks clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
24b. Were mirrors clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
24c. Were hand dryers clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
24d. Were dispensers clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
24e. Were toilets and urinals clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
25a. Were doors clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
25b. Were wallsclean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
25c. Were ceiling clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
25d. Were vents clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
25e. Were floors clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
25f. Were baseboards clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
25g. Were grout clean?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
26a. Were Trash containers clean ?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
26b. Were Trash containers not overflowing?    
Yes 7 77.78% 266.674801100
Total 7 100% 2100%4100%1100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?    
Yes 8 88.89% 3100510000
No 1 11.11% 00001100
Total 9 100% 3100%5100%1100%
Comments    
Bad smell 1 11.11% 0 0% 0 0% 1 100%
28. Were all the facilities inside the restroom in good working condition ?    
Yes 9 100% 310051001100
Total 9 100% 3100%5100%1100%
29. Was the Mosque premises clean ?    
Yes 2 22.22% 0024000
N.A. 7 77.78% 31003601100
Total 9 100% 3100%5100%1100%
Comments    
No mosque 1 11.11% 0 0% 1 20% 0 0%