Company: Adnoc

Filter: Company: Adnoc + Service: Car Wash + Site Manager Number: 908037

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 6 66.67% 0 0% 2 66.67% 2 100% 2 100%
en 3 33.33% 2 100% 1 33.33% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Company                    
Adnoc 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Shopper ID                    
11 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
147 1 11.11% 1 50% 0 0% 0 0% 0 0%
167 1 11.11% 1 50% 0 0% 0 0% 0 0%
1005 1 11.11% 0 0% 0 0% 1 50% 0 0%
1028 1 11.11% 0 0% 0 0% 0 0% 1 50%
1057 1 11.11% 0 0% 0 0% 1 50% 0 0%
1061 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
1062 1 11.11% 0 0% 0 0% 0 0% 1 50%
2033 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Serial No                    
0221 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
0225 1 11.11% 0 0% 0 0% 1 50% 0 0%
0235 1 11.11% 0 0% 0 0% 0 0% 1 50%
0267 1 11.11% 0 0% 0 0% 0 0% 1 50%
0290 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
0293 1 11.11% 0 0% 0 0% 1 50% 0 0%
0510 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
269 1 11.11% 1 50% 0 0% 0 0% 0 0%
685 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Operator Code                    
2 22.22% 2 100% 0 0% 0 0% 0 0%
5051 6 66.67% 0 0% 2 66.67% 2 100% 2 100%
basma 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Emirate                    
Al Ain 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Site ID                    
2 5 55.56% 1 50% 2 66.67% 1 50% 1 50%
74 1 11.11% 0 0% 0 0% 0 0% 1 50%
169 3 33.33% 1 50% 1 33.33% 1 50% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Number of Staff                    
2 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
3 4 44.44% 1 50% 1 33.33% 2 100% 0 0%
4 2 22.22% 0 0% 0 0% 0 0% 2 100%
5 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
6 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
CSA Name                    
HARSHAL M 1 11.11% 0 0% 0 0% 0 0% 1 50%
MOH. ISLAM 1 11.11% 1 50% 0 0% 0 0% 0 0%
MUJEEBU REHMAN 1 11.11% 0 0% 0 0% 1 50% 0 0%
NAJEEBUL REHMAN 1 11.11% 0 0% 0 0% 0 0% 1 50%
NASRULLA 1 11.11% 1 50% 0 0% 0 0% 0 0%
SHAMSHER 1 11.11% 0 0% 0 0% 1 50% 0 0%
SUBEER 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
SUBEER KUMBLATH 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
alook 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
CSA Number                    
8 88.89% 2 100% 3 100% 2 100% 1 50%
8747 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Gender                    
Male 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Height                    
Tall 2 22.22% 0 0% 1 33.33% 1 50% 0 0%
Medium 6 66.67% 1 50% 2 66.67% 1 50% 2 100%
Short 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Built                    
Medium 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Spectacles                    
No 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Beard                    
Yes 3 33.33% 1 50% 0 0% 1 50% 1 50%
No 6 66.67% 1 50% 3 100% 1 50% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Mustache                    
Yes 5 55.56% 2 100% 0 0% 1 50% 2 100%
No 4 44.44% 0 0% 3 100% 1 50% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Ethnic Groups                    
Indian 8 88.89% 2 100% 2 66.67% 2 100% 2 100%
Others 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Other Ethnic Groups                    
9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Date                    
2011-10-24 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-12-23 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-04-13 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
2012-04-17 2 22.22% 0 0% 2 66.67% 0 0% 0 0%
2012-07-24 2 22.22% 0 0% 0 0% 2 100% 0 0%
2012-09-02 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-08 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Amount                    
30.00 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Number of Vehicles                    
0 2 22.22% 1 50% 0 0% 1 50% 0 0%
1 4 44.44% 0 0% 2 66.67% 1 50% 1 50%
2 2 22.22% 0 0% 1 33.33% 0 0% 1 50%
13 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Time In                    
2011-10-24 21:10:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-12-23 19:10:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-04-13 09:44:00 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
2012-04-17 14:05:00 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
2012-04-17 20:40:00 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
2012-07-24 12:09:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-24 13:41:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-02 11:55:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-08 20:43:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Time Out                    
2011-10-24 21:46:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-12-23 19:38:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-04-13 09:59:00 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
2012-04-17 14:25:00 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
2012-04-17 21:07:00 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
2012-07-24 12:37:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-24 14:00:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-02 12:20:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-08 21:09:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
10:01-13:00 2 22.22% 0 0% 0 0% 1 50% 1 50%
13:01-17:00 2 22.22% 0 0% 1 33.33% 1 50% 0 0%
17:01-20:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
20:01-24:00 3 33.33% 1 50% 1 33.33% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
1. Was there proper sign to the Car Wash bay ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
2. Was the Car Wash area clean and tidy ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
3. Was there any delay in approaching customers ?                    
Yes 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
No 8 88.89% 2 100% 2 66.67% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
HAD TO WAIT FOR SOMETIME 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
4. Were you greeted in a friendly manner (pleasant feeling) ? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 5 55.56% 2 100% 2 66.67% 1 50% 0 0%
No 4 44.44% 0 0% 1 33.33% 1 50% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
NORMAL DID NOT GREET 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
No greetings or did not wish 3 33.33% 0 0% 0 0% 1 50% 2 100%
5a. Did the attendant check whether your car has a sunroof ?                    
Yes 3 33.33% 0 0% 1 33.33% 2 100% 0 0%
No 2 22.22% 2 100% 0 0% 0 0% 0 0%
N.A. 4 44.44% 0 0% 2 66.67% 0 0% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
5b. Did the attendant politely declined automatic car wash if it has a sunroof ?                    
Yes 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
No 2 22.22% 2 100% 0 0% 0 0% 0 0%
N.A. 6 66.67% 0 0% 2 66.67% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
6. Did the attendant inform you about the price of car wash ?                    
Yes 8 88.89% 1 50% 3 100% 2 100% 2 100%
No 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
ALREADY MENTIONED ON THE NOTICE BOARD 1 11.11% 1 50% 0 0% 0 0% 0 0%
7. Did the attendant inspect your car for any scratches, damages or dents and inform you ?                    
Yes 8 88.89% 1 50% 3 100% 2 100% 2 100%
No 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
8. Did he guide your vehicle for positioning at the stopper ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
9. Did the staff thank you as you were leaving ?                    
Yes 8 88.89% 2 100% 3 100% 2 100% 1 50%
No 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
No farewell greeting or no thank you when leaving 1 11.11% 0 0% 0 0% 0 0% 1 50%
10. Was the uniform of the attendant neat and tidy ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
11. Was the attendant wearing visible nametag ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
alook 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
12. Was he able to communicate with customer ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
13. Was staff courteous / friendly?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
14. After car wash, did he guide you to the vacuum bay ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
15. Did any attendant advise you to take care of your personal belongings/valuables if any ?                    
Yes 6 66.67% 1 50% 1 33.33% 2 100% 2 100%
N.A. 3 33.33% 1 50% 2 66.67% 0 0% 0 0%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
16. Did any attendant offer you seating ?                    
Yes 7 77.78% 2 100% 2 66.67% 2 100% 1 50%
No 2 22.22% 0 0% 1 33.33% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
DID NOT OFFER 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
Did not offer waiting area 1 11.11% 0 0% 0 0% 0 0% 1 50%
17. Did attendants wipe your car dry to your satisfaction ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
18. Did attendants clean all the glasses and mirrors from inside and outside to your satisfaction ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
19. Did the attendant offer to empty the ashtray and clean it ?                    
Yes 4 44.44% 0 0% 1 33.33% 2 100% 1 50%
N.A. 5 55.56% 2 100% 2 66.67% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
20. Was the interior vacuuming and cleaning of fascia (dashboard) done to your total satisfaction ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
21. Did they clean all the tyres with sponge ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
22. Were you offered a receipt voluntarily ?                    
Yes 4 44.44% 1 50% 1 33.33% 2 100% 0 0%
No 5 55.56% 1 50% 2 66.67% 0 0% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
I HAD TO ASK FOR THE RECIEPT 2 22.22% 0 0% 2 66.67% 0 0% 0 0%
I had to ask for the reciept 2 22.22% 0 0% 0 0% 0 0% 2 100%
23a. Were they adequately stocked with all necessary supplies such as soap ?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
23b. Were they adequately stocked with all necessary supplies such as toilet tissue ?                    
Yes 5 55.56% 0 0% 1 33.33% 2 100% 2 100%
No 2 22.22% 0 0% 2 66.67% 0 0% 0 0%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
Comments                    
NO TISSUES 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
NO TOILET TISSUES 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
23c. Were they adequately stocked with all necessary supplies such as paper towels ?(Paper towels are not required where fully operational hand dryers exist)                    
Yes 1 11.11% 0 0% 1 33.33% 0 0% 0 0%
N.A. 6 66.67% 0 0% 2 66.67% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
24a. Were sinks clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
24b. Were mirrors clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
24c. Were hand dryers clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
24d. Were dispensers clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
24e. Were toilets and urinals clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
25a. Were doors clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
25b. Were wallsclean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
25c. Were ceiling clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
25d. Were vents clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
25e. Were floors clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
25f. Were baseboards clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
25g. Were grout clean?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
26a. Were Trash containers clean ?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
26b. Were Trash containers not overflowing?                    
Yes 7 77.78% 0 0% 3 100% 2 100% 2 100%
Total 7 100% 0 100% 3 100% 2 100% 2 100%
27. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 8 88.89% 2 100% 3 100% 2 100% 1 50%
No 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
Bad smell 1 11.11% 0 0% 0 0% 0 0% 1 50%
28. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 100% 2 100% 3 100% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
29. Was the Mosque premises clean ?                    
Yes 2 22.22% 0 0% 2 66.67% 0 0% 0 0%
N.A. 7 77.78% 2 100% 1 33.33% 2 100% 2 100%
Total 9 100% 2 100% 3 100% 2 100% 2 100%
Comments                    
No mosque 1 11.11% 0 0% 0 0% 1 50% 0 0%