Company: Adnoc
Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 1177
Sample Size: 18
| Questions | Total Samples | 773-Al Faqaa-Dubai/AA Rd | 774-Masakin-Dubai Rd | 856-Showaib-Aa Showaib St | ||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||
| ar | 9 | 50% | 2 | 33.33 | 5 | 71.43 | 2 | 40 |
| en | 9 | 50% | 4 | 66.67 | 2 | 28.57 | 3 | 60 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Company | ||||||||
| Adnoc | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Shopper ID | ||||||||
| 128 | 3 | 16.67% | 1 | 16.67 | 1 | 14.29 | 1 | 20 |
| 134 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 147 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 150 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 158 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 162 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 261 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 1030 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 1061 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 1064 | 2 | 11.11% | 0 | 0 | 2 | 28.57 | 0 | 0 |
| 2014 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2021 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2027 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2028 | 2 | 11.11% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Serial No | ||||||||
| 0232 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0235 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0236 | 2 | 11.11% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| 0239 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0240 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0246 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0247 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0248 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 0250 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0251 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0349 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 120 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 25 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 431 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 432 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 644 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 736 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Operator Code | ||||||||
| 2 | 11.11% | 1 | 16.67 | 0 | 0 | 1 | 20 | |
| 15 | 2 | 11.11% | 0 | 0 | 1 | 14.29 | 1 | 20 |
| 172 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 3409 | 3 | 16.67% | 1 | 16.67 | 1 | 14.29 | 1 | 20 |
| 5051 | 5 | 27.78% | 1 | 16.67 | 4 | 57.14 | 0 | 0 |
| 9001 | 2 | 11.11% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| basma | 3 | 16.67% | 1 | 16.67 | 0 | 0 | 2 | 40 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Emirate | ||||||||
| Abu Dhabi | 10 | 55.56% | 4 | 66.67 | 6 | 85.71 | 0 | 0 |
| Al Ain | 8 | 44.44% | 2 | 33.33 | 1 | 14.29 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Site ID | ||||||||
| 20 | 6 | 33.33% | 6 | 100 | 0 | 0 | 0 | 0 |
| 21 | 7 | 38.89% | 0 | 0 | 7 | 100 | 0 | 0 |
| 73 | 5 | 27.78% | 0 | 0 | 0 | 0 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Number of Staff | ||||||||
| 1 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2 | 7 | 38.89% | 1 | 16.67 | 4 | 57.14 | 2 | 40 |
| 3 | 5 | 27.78% | 2 | 33.33 | 1 | 14.29 | 2 | 40 |
| 4 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 5 | 2 | 11.11% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| 6 | 2 | 11.11% | 0 | 0 | 1 | 14.29 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| CSA Name | ||||||||
| ALAN | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| ALVIN SANGO | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| ISMAIL PK | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| JUDEE | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| MOHD | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| MOHD ASHRAF | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| cant read | 3 | 16.67% | 1 | 16.67 | 1 | 14.29 | 1 | 20 |
| mohmed | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| naseeb | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| ranesh | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| shehab | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| sougair | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| thahir | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| رينيش | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| لا استطيع قراءه الاسم | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| نجيب | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| CSA Number | ||||||||
| 16 | 88.89% | 6 | 100 | 6 | 85.71 | 4 | 80 | |
| 9241 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 9640 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Gender | ||||||||
| Male | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Height | ||||||||
| Tall | 3 | 16.67% | 2 | 33.33 | 0 | 0 | 1 | 20 |
| Medium | 11 | 61.11% | 2 | 33.33 | 5 | 71.43 | 4 | 80 |
| Short | 4 | 22.22% | 2 | 33.33 | 2 | 28.57 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Built | ||||||||
| Thin | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| Medium | 15 | 83.33% | 4 | 66.67 | 7 | 100 | 4 | 80 |
| Fat | 2 | 11.11% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Spectacles | ||||||||
| Yes | 3 | 16.67% | 1 | 16.67 | 2 | 28.57 | 0 | 0 |
| No | 15 | 83.33% | 5 | 83.33 | 5 | 71.43 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Beard | ||||||||
| Yes | 7 | 38.89% | 3 | 50 | 2 | 28.57 | 2 | 40 |
| No | 11 | 61.11% | 3 | 50 | 5 | 71.43 | 3 | 60 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Mustache | ||||||||
| Yes | 6 | 33.33% | 3 | 50 | 2 | 28.57 | 1 | 20 |
| No | 12 | 66.67% | 3 | 50 | 5 | 71.43 | 4 | 80 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Ethnic Groups | ||||||||
| Filipino | 4 | 22.22% | 0 | 0 | 3 | 42.86 | 1 | 20 |
| Indian | 13 | 72.22% | 6 | 100 | 3 | 42.86 | 4 | 80 |
| Philipino | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Other Ethnic Groups | ||||||||
| 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 | |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Date | ||||||||
| 2011-09-24 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-09-29 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-10-30 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-10-31 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2011-12-04 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-01-01 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-28 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-02-29 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-20 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-04-16 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-06-06 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-06-12 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-23 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-08-30 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-02 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-10 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-13 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-29 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Amount | ||||||||
| 44.00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 47.98 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 50.00 | 12 | 66.67% | 4 | 66.67 | 4 | 57.14 | 4 | 80 |
| 51.00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 55.00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 60.00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 65.02 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Number of Vehicles | ||||||||
| 0 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 1 | 2 | 11.11% | 0 | 0 | 1 | 14.29 | 1 | 20 |
| 2 | 5 | 27.78% | 1 | 16.67 | 3 | 42.86 | 1 | 20 |
| 3 | 5 | 27.78% | 4 | 66.67 | 1 | 14.29 | 0 | 0 |
| 4 | 2 | 11.11% | 0 | 0 | 1 | 14.29 | 1 | 20 |
| 6 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 14 | 2 | 11.11% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Time In | ||||||||
| 2011-09-24 21:30:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-09-29 14:20:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-10-30 18:55:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-10-31 18:39:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2011-12-04 07:39:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-01-01 15:00:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-28 15:50:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-02-29 13:29:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-20 13:23:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-04-16 20:20:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-06-06 08:19:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-06-12 12:25:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-23 08:40:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-08-30 20:42:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-02 11:04:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-10 08:00:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-13 19:54:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-29 08:50:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Time Out | ||||||||
| 2011-09-24 21:37:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-09-29 14:33:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-10-30 19:06:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2011-10-31 18:49:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2011-12-04 07:47:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-01-01 15:12:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-02-28 15:55:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-02-29 13:37:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-20 13:34:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| 2012-04-16 20:29:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-06-06 08:27:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-06-12 12:34:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-23 08:46:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-08-30 20:50:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-02 11:10:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-10 08:08:00 | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-13 20:25:00 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-29 08:58:00 | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Time of Visit | ||||||||
| 0 | 1 | 5.56% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 07:00-10:00 | 6 | 33.33% | 0 | 0 | 3 | 42.86 | 3 | 60 |
| 10:01-13:00 | 2 | 11.11% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| 13:01-17:00 | 3 | 16.67% | 1 | 16.67 | 1 | 14.29 | 1 | 20 |
| 17:01-20:00 | 3 | 16.67% | 1 | 16.67 | 1 | 14.29 | 1 | 20 |
| 20:01-24:00 | 3 | 16.67% | 2 | 33.33 | 1 | 14.29 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 2. Were lights working and in good condition at the approach? | ||||||||
| Yes | 6 | 33.33% | 3 | 50 | 2 | 28.57 | 1 | 20 |
| N.A. | 12 | 66.67% | 3 | 50 | 5 | 71.43 | 4 | 80 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 3. Were the lights working and in good condition at the forecourt area? | ||||||||
| Yes | 6 | 33.33% | 3 | 50 | 2 | 28.57 | 1 | 20 |
| N.A. | 12 | 66.67% | 3 | 50 | 5 | 71.43 | 4 | 80 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 4. Was filling area / forecourt clean and tidy? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 5. Were the driveway and forecourt free of potholes and well maintained? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 6. Was there any delay in approaching customers at the fuel pump | ||||||||
| Yes | 1 | 5.56% | 0 | 0 | 0 | 0 | 1 | 20 |
| No | 17 | 94.44% | 6 | 100 | 7 | 100 | 4 | 80 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Comments | ||||||||
| لم يتأخر | 2 | 11.11% | 0 | 0% | 1 | 14.29% | 1 | 20% |
| 7. Did the staff approach the driver side of the vehicle? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||
| Yes | 13 | 72.22% | 5 | 83.33 | 4 | 57.14 | 4 | 80 |
| No | 5 | 27.78% | 1 | 16.67 | 3 | 42.86 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Comments | ||||||||
| NO GREETINGS | 1 | 5.56% | 0 | 0% | 0 | 0% | 1 | 20% |
| NORMAL BUT DID NOT WISH. | 1 | 5.56% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| NORMAL BUT NO GREETINGS | 1 | 5.56% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| No greetings or did not wish | 2 | 11.11% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
| 9. Did they request customers to quit smoking? | ||||||||
| N.A. | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 10. Did the staff thank you as you were leaving? | ||||||||
| Yes | 13 | 72.22% | 5 | 83.33 | 4 | 57.14 | 4 | 80 |
| No | 5 | 27.78% | 1 | 16.67 | 3 | 42.86 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Comments | ||||||||
| DID NOT SAY ANYTHING | 1 | 5.56% | 0 | 0% | 0 | 0% | 1 | 20% |
| No farewell greeting or no thank you when leaving | 3 | 16.67% | 1 | 16.67% | 2 | 28.57% | 0 | 0% |
| 11. Was the filling staff presentable and well groomed? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 12. Was he able to communicate with customer? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 13. Was the attendant wearing visible nametag? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Comments | ||||||||
| COULD NOT READ THE NAME | 1 | 5.56% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| Could not read the name or not clear or not visible or small letters so not visible | 3 | 16.67% | 1 | 16.67% | 1 | 14.29% | 1 | 20% |
| shehab | 1 | 5.56% | 0 | 0% | 0 | 0% | 1 | 20% |
| سوجير | 1 | 5.56% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 14. Was staff courteous / friendly? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 15. Did he follow the instructions on the Rahal (Fuel Card)? | ||||||||
| N.A. | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 16. Did he confirm and repeat amount and type of fuel? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 17. Did he fuel as per customer?s instructions - Dhs? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 18. Did he offer to clean windscreen voluntarily? (front & back) | ||||||||
| Yes | 13 | 72.22% | 5 | 83.33 | 4 | 57.14 | 4 | 80 |
| No | 5 | 27.78% | 1 | 16.67 | 3 | 42.86 | 1 | 20 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| Comments | ||||||||
| DID NOT CLEAN THE WINDSCREEN | 1 | 5.56% | 0 | 0% | 0 | 0% | 1 | 20% |
| DID NOT CLEAN WINDSCREEN | 1 | 5.56% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| DID NOT OFFER | 1 | 5.56% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| Did not offer to clean the windscreen. | 1 | 5.56% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 19. Were you charged the correct amount? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 20. Were you given correct change? | ||||||||
| Yes | 15 | 83.33% | 4 | 66.67 | 6 | 85.71 | 5 | 100 |
| N.A. | 3 | 16.67% | 2 | 33.33 | 1 | 14.29 | 0 | 0 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) | ||||||||
| N.A. | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 22a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||
| Yes | 11 | 61.11% | 4 | 66.67 | 5 | 71.43 | 2 | 40 |
| No | 1 | 5.56% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| Comments | ||||||||
| No soap | 1 | 5.56% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 22b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||
| Yes | 9 | 50% | 4 | 66.67 | 3 | 42.86 | 2 | 40 |
| No | 3 | 16.67% | 0 | 0 | 3 | 42.86 | 0 | 0 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| Comments | ||||||||
| NO TISSUES | 1 | 5.56% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| No tissues | 2 | 11.11% | 0 | 0% | 2 | 28.57% | 0 | 0% |
| 22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||
| Yes | 3 | 16.67% | 1 | 16.67 | 1 | 14.29 | 1 | 20 |
| N.A. | 9 | 50% | 3 | 50 | 5 | 71.43 | 1 | 20 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 23a. Were sinks clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 23b. Were mirrors clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 23c. Were hand dryers clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 23d. Were dispensers clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 23e. Were toilets and urinals clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 24a. Were doors clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 24b. Were walls clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 24c. Were ceiling clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 24d. Were vents clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 24e. Were floors clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 24f. Were baseboards clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 24g. Were grout clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 25a. Were trash containers clean? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 25b. Were trash containers not overflowing? | ||||||||
| Yes | 12 | 66.67% | 4 | 66.67 | 6 | 85.71 | 2 | 40 |
| Total | 12 | 100% | 4 | 100% | 6 | 100% | 2 | 100% |
| 26. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 27. Were all the facilities inside the restroom in good working condition ? | ||||||||
| Yes | 18 | 100% | 6 | 100 | 7 | 100 | 5 | 100 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |
| 28. Was the Mosque premises clean ? | ||||||||
| Yes | 10 | 55.56% | 2 | 33.33 | 6 | 85.71 | 2 | 40 |
| N.A. | 8 | 44.44% | 4 | 66.67 | 1 | 14.29 | 3 | 60 |
| Total | 18 | 100% | 6 | 100% | 7 | 100% | 5 | 100% |