Company: Adnoc
Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 1279
Sample Size: 6
| Questions | Total Samples | 658 - Nahel | 850 - Batha Alhayer | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| ar | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| en | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Company | ||||||
| Adnoc | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Shopper ID | ||||||
| 11 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 123 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 211 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 1061 | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| 1062 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Serial No | ||||||
| 0328 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 0329 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 0339 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 0340 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 0526 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 0533 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Operator Code | ||||||
| 3409 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 5051 | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Emirate | ||||||
| Al Ain | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Site ID | ||||||
| 497 | 3 | 50% | 3 | 100 | 0 | 0 |
| 500 | 3 | 50% | 0 | 0 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Number of Staff | ||||||
| 1 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2 | 2 | 33.33% | 2 | 66.67 | 0 | 0 |
| 4 | 2 | 33.33% | 0 | 0 | 2 | 66.67 |
| 6 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| CSA Name | ||||||
| ENDEL ALI | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| FIROZ BABU | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| MOHD ALI | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| MOHD SALAHUDDIN | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| NASIR | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| cant read | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| CSA Number | ||||||
| 6 | 100% | 3 | 100 | 3 | 100 | |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Gender | ||||||
| Male | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Height | ||||||
| Tall | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Medium | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Short | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Built | ||||||
| Thin | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Medium | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Spectacles | ||||||
| Yes | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| No | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Beard | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Mustache | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Ethnic Groups | ||||||
| Filipino | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Indian | 3 | 50% | 1 | 33.33 | 2 | 66.67 |
| Others | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||
| 6 | 100% | 3 | 100 | 3 | 100 | |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Date | ||||||
| 2012-07-29 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-07-30 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-02 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-09-18 | 2 | 33.33% | 2 | 66.67 | 0 | 0 |
| 2012-10-07 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Amount | ||||||
| 24.00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 50.00 | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Number of Vehicles | ||||||
| 0 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 1 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2 | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| 4 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 7 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time In | ||||||
| 2012-07-29 21:19:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-07-30 15:48:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-02 11:10:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-09-18 08:00:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-18 18:59:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-10-07 13:20:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time Out | ||||||
| 2012-07-29 21:25:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-07-30 15:54:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-02 11:20:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-09-18 08:08:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-09-18 19:06:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-10-07 13:33:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 10:01-13:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 13:01-17:00 | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| 17:01-20:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 20:01-24:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2. Were lights working and in good condition at the approach? | ||||||
| Yes | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| N.A. | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3. Were the lights working and in good condition at the forecourt area? | ||||||
| Yes | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| N.A. | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4. Was filling area / forecourt clean and tidy? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 5. Were the driveway and forecourt free of potholes and well maintained? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 6. Was there any delay in approaching customers at the fuel pump | ||||||
| No | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 7. Did the staff approach the driver side of the vehicle? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No greetings or did not wish | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 9. Did they request customers to quit smoking? | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 10. Did the staff thank you as you were leaving? | ||||||
| Yes | 2 | 33.33% | 2 | 66.67 | 0 | 0 |
| No | 4 | 66.67% | 1 | 33.33 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| Did not say anything | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| No farewell greeting or no thank you when leaving | 3 | 50% | 1 | 33.33% | 2 | 66.67% |
| 11. Was the filling staff presentable and well groomed? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 12. Was he able to communicate with customer? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 13. Was the attendant wearing visible nametag? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 16.67% | 1 | 33.33% | 0 | 0% |
| 14. Was staff courteous / friendly? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 15. Did he follow the instructions on the Rahal (Fuel Card)? | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 16. Did he confirm and repeat amount and type of fuel? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 17. Did he fuel as per customer?s instructions - Dhs? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 18. Did he offer to clean windscreen voluntarily? (front & back) | ||||||
| Yes | 2 | 33.33% | 0 | 0 | 2 | 66.67 |
| No | 4 | 66.67% | 3 | 100 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| Did not offer to clean the windscreen. | 3 | 50% | 2 | 66.67% | 1 | 33.33% |
| Had to ask for it or upon request | 1 | 16.67% | 1 | 33.33% | 0 | 0% |
| 19. Were you charged the correct amount? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 20. Were you given correct change? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| N.A. | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 22a. Were they adequately stocked with all necessary supplies such as soap? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 22b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||
| Yes | 4 | 66.67% | 3 | 100 | 1 | 33.33 |
| No | 2 | 33.33% | 0 | 0 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No tissues | 2 | 33.33% | 0 | 0% | 2 | 66.67% |
| 22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 23a. Were sinks clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 23b. Were mirrors clean? | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| water spots on the mirror | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 23c. Were hand dryers clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 23d. Were dispensers clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 23e. Were toilets and urinals clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24a. Were doors clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24b. Were walls clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24c. Were ceiling clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24d. Were vents clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24e. Were floors clean? | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| It was dirty | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 24f. Were baseboards clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 24g. Were grout clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25a. Were trash containers clean? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 25b. Were trash containers not overflowing? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 26. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 27. Were all the facilities inside the restroom in good working condition ? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 28. Was the Mosque premises clean ? | ||||||
| Yes | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| N.A. | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| No mosque | 1 | 16.67% | 0 | 0% | 1 | 33.33% |