Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 1304

Sample Size:  73

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 20 27.4% 5 19.23% 3 18.75% 6 37.5% 6 40%
en 53 72.6% 21 80.77% 13 81.25% 10 62.5% 9 60%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Company                    
Adnoc 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Shopper ID                    
23 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
37 3 4.11% 3 11.54% 0 0% 0 0% 0 0%
58 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
123 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
127 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
128 4 5.48% 3 11.54% 0 0% 0 0% 1 6.67%
129 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
134 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
142 3 4.11% 3 11.54% 0 0% 0 0% 0 0%
143 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
146 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
147 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
148 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
149 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
150 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
151 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
154 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
157 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
158 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
159 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
160 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
161 2 2.74% 0 0% 1 6.25% 1 6.25% 0 0%
162 2 2.74% 0 0% 1 6.25% 1 6.25% 0 0%
163 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
164 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
165 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
189 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
196 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
264 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
1043 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
1052 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
1054 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
1057 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
1060 2 2.74% 0 0% 0 0% 0 0% 2 13.33%
2010 2 2.74% 0 0% 1 6.25% 1 6.25% 0 0%
2015 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2016 3 4.11% 0 0% 1 6.25% 1 6.25% 1 6.67%
2017 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2018 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2019 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2020 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2031 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
2032 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2036 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2049 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2098 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2104 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Serial No                    
0001 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0002 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0004 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0005 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0042 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0043 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0046 2 2.74% 0 0% 1 6.25% 1 6.25% 0 0%
0047 3 4.11% 0 0% 1 6.25% 1 6.25% 1 6.67%
0048 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0049 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0050 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0051 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0052 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0053 3 4.11% 0 0% 1 6.25% 1 6.25% 1 6.67%
0054 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
0057 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
0058 3 4.11% 0 0% 1 6.25% 1 6.25% 1 6.67%
0059 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
0062 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
0063 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0166 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0167 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0169 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
0170 2 2.74% 0 0% 1 6.25% 1 6.25% 0 0%
0171 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
0173 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0174 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
0177 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
0554 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
121 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
125 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
129 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
148 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
204 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
226 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
228 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
231 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
254 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
26 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
262 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
268 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
27 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
296 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
32 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
321 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
333 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
34 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
374 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
384 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
386 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
39 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
424 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
500 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
501 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
615 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Operator Code                    
11 15.07% 11 42.31% 0 0% 0 0% 0 0%
1 3 4.11% 3 11.54% 0 0% 0 0% 0 0%
15 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
3404 8 10.96% 8 30.77% 0 0% 0 0% 0 0%
3409 7 9.59% 0 0% 0 0% 0 0% 7 46.67%
5051 17 23.29% 0 0% 5 31.25% 6 37.5% 6 40%
9001 10 13.7% 0 0% 0 0% 10 62.5% 0 0%
basma 13 17.81% 0 0% 11 68.75% 0 0% 2 13.33%
بسمه 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
ساره 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Emirate                    
Abu Dhabi 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Site ID                    
1 8 10.96% 2 7.69% 2 12.5% 2 12.5% 2 13.33%
40 10 13.7% 5 19.23% 2 12.5% 2 12.5% 1 6.67%
41 9 12.33% 2 7.69% 2 12.5% 2 12.5% 3 20%
75 9 12.33% 2 7.69% 2 12.5% 2 12.5% 3 20%
97 9 12.33% 3 11.54% 2 12.5% 2 12.5% 2 13.33%
98 9 12.33% 4 15.38% 2 12.5% 2 12.5% 1 6.67%
144 11 15.07% 5 19.23% 2 12.5% 2 12.5% 2 13.33%
145 8 10.96% 3 11.54% 2 12.5% 2 12.5% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Number of Staff                    
1 5 6.85% 0 0% 1 6.25% 3 18.75% 1 6.67%
2 13 17.81% 4 15.38% 4 25% 2 12.5% 3 20%
3 6 8.22% 2 7.69% 1 6.25% 2 12.5% 1 6.67%
4 10 13.7% 0 0% 4 25% 2 12.5% 4 26.67%
5 8 10.96% 2 7.69% 1 6.25% 4 25% 1 6.67%
6 13 17.81% 4 15.38% 3 18.75% 3 18.75% 3 20%
7 3 4.11% 3 11.54% 0 0% 0 0% 0 0%
8 5 6.85% 2 7.69% 2 12.5% 0 0% 1 6.67%
9 4 5.48% 3 11.54% 0 0% 0 0% 1 6.67%
12 5 6.85% 5 19.23% 0 0% 0 0% 0 0%
13 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
CSA Name                    
2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
ASHRAF 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
ASSIE 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
Abdul Kareem KP 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
BADREEN 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
BADRUDDIN 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
EDWARD 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
FAISAL 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
HARES 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
HOSAIL 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
JOY 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
M.JALAL ALDIN 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
MAHMOOD 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
MARCEL 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
MOHAMED 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
MOHD 3 4.11% 0 0% 0 0% 2 12.5% 1 6.67%
MUSTAQ 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Mohammed Yusuf 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
NISAR 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
RASHEED 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
RINO 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
ROMMEL 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
RUOY 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
SAIEED 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
SAMEER 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
SHAFEEQ 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
SHAID MOHAMMED 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
UMESH 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
UNIASC 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
X 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
a 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
abdul 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
anees 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
boodcek 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
cant read 4 5.48% 0 0% 0 0% 0 0% 4 26.67%
cant read the name 15 20.55% 0 0% 6 37.5% 7 43.75% 2 13.33%
could not read 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
danial 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
jalil 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
lakshme 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
louy 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
mikal 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
omar ismaeel 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
rogr 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
rouberto 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
shanavas Shihabudeen 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لا استطيع قراءه لاسم 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم استطيع قراءه الاسم 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم استطيع قراءه الاسم 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم استطع قراءه الاسم 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
CSA Number                    
60 82.19% 22 84.62% 13 81.25% 13 81.25% 12 80%
-- 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
1 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
10007 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
10028 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
10689 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
11721 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
11947 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
12628 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
12640 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
4506 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
8827 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
9115 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Gender                    
Male 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Height                    
Tall 17 23.29% 8 30.77% 2 12.5% 3 18.75% 4 26.67%
Medium 44 60.27% 13 50% 11 68.75% 10 62.5% 10 66.67%
Short 12 16.44% 5 19.23% 3 18.75% 3 18.75% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Built                    
Thin 12 16.44% 7 26.92% 1 6.25% 3 18.75% 1 6.67%
Medium 54 73.97% 17 65.38% 15 93.75% 10 62.5% 12 80%
Fat 7 9.59% 2 7.69% 0 0% 3 18.75% 2 13.33%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Spectacles                    
Yes 5 6.85% 1 3.85% 1 6.25% 3 18.75% 0 0%
No 68 93.15% 25 96.15% 15 93.75% 13 81.25% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Beard                    
Yes 16 21.92% 5 19.23% 4 25% 3 18.75% 4 26.67%
No 57 78.08% 21 80.77% 12 75% 13 81.25% 11 73.33%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Mustache                    
Yes 19 26.03% 11 42.31% 4 25% 3 18.75% 1 6.67%
No 54 73.97% 15 57.69% 12 75% 13 81.25% 14 93.33%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Ethnic Groups                    
Filipino 14 19.18% 0 0% 7 43.75% 3 18.75% 4 26.67%
Indian 43 58.9% 16 61.54% 8 50% 11 68.75% 8 53.33%
Others 8 10.96% 3 11.54% 1 6.25% 2 12.5% 2 13.33%
Pakistan 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Pakistani 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Philipino 6 8.22% 6 23.08% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Other Ethnic Groups                    
71 97.26% 25 96.15% 16 100% 15 93.75% 15 100%
EGYPIAN 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
SRI LANKAN 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Date                    
2011-09-13 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-19 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
2011-09-20 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
2011-09-25 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
2011-10-06 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
2011-10-07 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-08 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-14 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-15 3 4.11% 3 11.54% 0 0% 0 0% 0 0%
2011-10-18 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-20 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-23 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-26 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-30 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-04 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-09 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
2011-11-12 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-15 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-19 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2012-02-18 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-23 2 2.74% 0 0% 2 12.5% 0 0% 0 0%
2012-02-24 2 2.74% 0 0% 2 12.5% 0 0% 0 0%
2012-02-29 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-05 3 4.11% 0 0% 3 18.75% 0 0% 0 0%
2012-03-09 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-24 2 2.74% 0 0% 2 12.5% 0 0% 0 0%
2012-03-31 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-04 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-06 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-09 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-05-28 3 4.11% 0 0% 0 0% 3 18.75% 0 0%
2012-06-01 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-05 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
2012-06-06 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-09 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-13 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-21 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-22 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
2012-06-30 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-07-01 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
2012-07-13 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-08-17 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-09 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-10 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-14 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-15 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 5 6.85% 0 0% 0 0% 0 0% 5 33.33%
2012-09-19 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-26 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-28 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-10-01 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Amount                    
30.00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
38.02 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
50.00 65 89.04% 24 92.31% 14 87.5% 14 87.5% 13 86.67%
53.00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
55.00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
60.00 3 4.11% 1 3.85% 1 6.25% 0 0% 1 6.67%
75.00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Number of Vehicles                    
1 4 5.48% 0 0% 2 12.5% 2 12.5% 0 0%
2 7 9.59% 2 7.69% 0 0% 1 6.25% 4 26.67%
3 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
4 7 9.59% 1 3.85% 3 18.75% 2 12.5% 1 6.67%
5 4 5.48% 1 3.85% 1 6.25% 2 12.5% 0 0%
6 5 6.85% 3 11.54% 0 0% 0 0% 2 13.33%
7 3 4.11% 0 0% 0 0% 2 12.5% 1 6.67%
8 8 10.96% 3 11.54% 3 18.75% 1 6.25% 1 6.67%
9 4 5.48% 0 0% 1 6.25% 1 6.25% 2 13.33%
10 4 5.48% 1 3.85% 0 0% 0 0% 3 20%
11 3 4.11% 1 3.85% 1 6.25% 1 6.25% 0 0%
12 4 5.48% 2 7.69% 2 12.5% 0 0% 0 0%
14 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
16 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
17 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
18 2 2.74% 0 0% 1 6.25% 1 6.25% 0 0%
20 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
21 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
22 2 2.74% 1 3.85% 0 0% 1 6.25% 0 0%
23 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
24 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
30 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
32 2 2.74% 1 3.85% 1 6.25% 0 0% 0 0%
33 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
35 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Time In                    
2011-09-13 12:10:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-19 12:10:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-19 17:05:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-20 23:20:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-20 23:43:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-25 11:23:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-25 11:30:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-06 16:48:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-06 17:05:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-07 01:25:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-08 14:39:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-14 21:07:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-15 11:00:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-15 22:20:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-15 23:36:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-18 20:20:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-20 14:20:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-23 22:45:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-26 19:14:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-30 15:50:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-04 00:26:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-09 09:37:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-09 23:18:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-12 10:10:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-15 20:10:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-19 16:00:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2012-02-18 12:09:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-23 12:12:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-23 19:10:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-24 13:01:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-24 15:23:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-29 14:41:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-05 13:03:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-05 13:38:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-05 19:11:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-09 20:55:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-24 10:35:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-24 20:10:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-31 09:25:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-04 20:31:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-06 10:31:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-09 07:00:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-05-28 11:46:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-05-28 12:15:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-05-28 18:45:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-01 16:09:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-05 12:24:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-05 17:55:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-06 17:18:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-09 19:34:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-13 13:00:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-21 11:42:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-22 10:00:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-22 10:10:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-30 14:32:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-07-01 13:58:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-07-01 22:45:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-07-13 19:00:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-08-17 15:12:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 17:21:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-09 12:55:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-10 15:21:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-14 17:59:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-15 11:55:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 13:02:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 14:05:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 19:02:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 19:45:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 20:00:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-19 10:17:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-26 15:58:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-28 12:11:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-10-01 11:50:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Time Out                    
2011-09-13 12:40:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-19 12:20:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-19 17:23:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-20 23:27:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-20 23:50:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-25 11:30:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-09-25 11:46:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-06 16:59:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-06 17:16:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-07 01:35:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-08 14:47:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-14 21:24:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-15 11:12:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-15 22:29:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-15 23:42:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-18 20:31:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-20 14:31:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-23 23:16:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-26 19:26:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-10-30 16:03:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-04 00:39:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-09 09:40:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-09 23:29:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-12 10:23:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-15 20:20:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2011-11-19 16:14:00 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
2012-02-18 12:17:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-23 12:23:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-23 19:20:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-24 13:16:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-24 15:32:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-02-29 14:48:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-05 13:14:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-05 13:47:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-05 19:20:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-09 21:11:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-24 10:46:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-24 20:22:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-03-31 09:37:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-04 20:43:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-06 10:44:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-04-09 07:11:00 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
2012-05-28 11:56:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-05-28 12:25:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-05-28 19:09:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-01 16:26:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-05 12:31:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-05 18:04:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-06 17:32:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-09 19:46:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-13 13:12:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-21 11:53:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-22 10:10:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-22 10:28:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-06-30 14:40:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-07-01 14:07:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-07-01 22:51:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-07-13 19:06:00 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
2012-08-17 15:20:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 17:28:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-09 13:05:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-10 15:28:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-14 18:07:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-15 12:07:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 13:09:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 14:15:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 19:12:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 19:50:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 20:05:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-19 10:27:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-26 16:07:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-09-28 12:16:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
2012-10-01 11:57:00 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Time of Visit                    
0 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
07:00-10:00 4 5.48% 1 3.85% 2 12.5% 1 6.25% 0 0%
10:01-13:00 20 27.4% 6 23.08% 3 18.75% 6 37.5% 5 33.33%
13:01-17:00 18 24.66% 5 19.23% 5 31.25% 3 18.75% 5 33.33%
17:01-20:00 14 19.18% 3 11.54% 2 12.5% 5 31.25% 4 26.67%
20:01-24:00 15 20.55% 9 34.62% 4 25% 1 6.25% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
2. Were lights working and in good condition at the approach?                    
Yes 31 42.47% 18 69.23% 6 37.5% 4 25% 3 20%
N.A. 42 57.53% 8 30.77% 10 62.5% 12 75% 12 80%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 31 42.47% 18 69.23% 6 37.5% 4 25% 3 20%
N.A. 42 57.53% 8 30.77% 10 62.5% 12 75% 12 80%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 72 98.63% 25 96.15% 16 100% 16 100% 15 100%
No 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
was not clean 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 72 98.63% 25 96.15% 16 100% 16 100% 15 100%
No 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
need to maintaine 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 7 9.59% 6 23.08% 1 6.25% 0 0% 0 0%
No 65 89.04% 19 73.08% 15 93.75% 16 100% 15 100%
N.A. 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
the attendant was busy attending customer 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
تأخر بسبب الازدحام الشديد 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
تأخر مع زبون في صرف النفود 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لايوجد اي تأخير 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم يتأخر 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 71 97.26% 24 92.31% 16 100% 16 100% 15 100%
No 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
passenger side 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 61 83.56% 21 80.77% 15 93.75% 14 87.5% 11 73.33%
No 12 16.44% 5 19.23% 1 6.25% 2 12.5% 4 26.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
No expressions at all 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
No greetings or did not wish 6 8.22% 0 0% 0 0% 2 12.5% 4 26.67%
Normal 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
no greeting 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
without any expression 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم يرحب بي ولم يبتسم 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
Yes 3 4.11% 3 11.54% 0 0% 0 0% 0 0%
N.A. 70 95.89% 23 88.46% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
10. Did the staff thank you as you were leaving?                    
Yes 63 86.3% 21 80.77% 14 87.5% 14 87.5% 14 93.33%
No 10 13.7% 5 19.23% 2 12.5% 2 12.5% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
DID NOT SAY ANYTHING 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
DID NOT SAY ANYTHING. 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
Did not say anything 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
No farewell greeting or no thank you when leaving 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 71 97.26% 24 92.31% 16 100% 16 100% 15 100%
No 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
not presentable 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
12. Was he able to communicate with customer?                    
Yes 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
13. Was the attendant wearing visible nametag?                    
Yes 71 97.26% 26 100% 15 93.75% 16 100% 14 93.33%
No 2 2.74% 0 0% 1 6.25% 0 0% 1 6.67%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
COULD NOT READ 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
COULD NOT SEE THE NAME 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 14 19.18% 0 0% 0 0% 7 43.75% 7 46.67%
No name tag 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
could not read 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
could not see the name 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
rogr 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
انيس 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
جليل 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
روبرتو 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
لا استطيع قراءة الاسم 5 6.85% 0 0% 5 31.25% 0 0% 0 0%
لا يضع بطاقه على صدره 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
لم استطيع قراءه الاسم 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم استطع قراءة الاسم 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
لم استطيع قراءة الاسم 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 72 98.63% 25 96.15% 16 100% 16 100% 15 100%
No 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
Courteous 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
not friendly 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 8 10.96% 3 11.54% 2 12.5% 0 0% 3 20%
N.A. 65 89.04% 23 88.46% 14 87.5% 16 100% 12 80%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 69 94.52% 22 84.62% 16 100% 16 100% 15 100%
No 4 5.48% 4 15.38% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
50 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 41 56.16% 9 34.62% 11 68.75% 9 56.25% 12 80%
No 32 43.84% 17 65.38% 5 31.25% 7 43.75% 3 20%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
DID NOT OFFER 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
DID NOT OFFER TO CLEAN 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
Did not offer to clean the windscreen. 10 13.7% 0 0% 0 0% 7 43.75% 3 20%
Did not offer to clean windscreen 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
did not clean 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم يعرض علي التنظيف 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لم يعرض علي تنظيف الزجاج 2 2.74% 1 3.85% 1 6.25% 0 0% 0 0%
لم يمسح الزجاج 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
20. Were you given correct change?                    
Yes 31 42.47% 11 42.31% 3 18.75% 7 43.75% 10 66.67%
N.A. 42 57.53% 15 57.69% 13 81.25% 9 56.25% 5 33.33%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 73 100% 26 100% 16 100% 16 100% 15 100%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 46 63.01% 0 0% 16 100% 16 100% 14 93.33%
No 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
Comments                    
No soap 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 42 57.53% 0 0% 16 100% 12 75% 14 93.33%
No 5 6.85% 0 0% 0 0% 4 25% 1 6.67%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
Comments                    
No tissues 5 6.85% 0 0% 0 0% 4 25% 1 6.67%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 15 20.55% 0 0% 14 87.5% 0 0% 1 6.67%
No 3 4.11% 0 0% 2 12.5% 0 0% 1 6.67%
N.A. 29 39.73% 0 0% 0 0% 16 100% 13 86.67%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
Comments                    
no paper towel 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
لا يوجد مناشف ورقيه 2 2.74% 0 0% 2 12.5% 0 0% 0 0%
23a. Were sinks clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
23b. Were mirrors clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
23c. Were hand dryers clean?                    
Yes 42 57.53% 0 0% 15 93.75% 15 93.75% 12 80%
No 2 2.74% 0 0% 0 0% 1 6.25% 1 6.67%
N.A. 3 4.11% 0 0% 1 6.25% 0 0% 2 13.33%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 2 2.74% 0 0% 0 0% 0 0% 2 13.33%
No dryers 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
There was no expiry date in some products 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
23d. Were dispensers clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
23e. Were toilets and urinals clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
24a. Were doors clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
24b. Were walls clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
24c. Were ceiling clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
24d. Were vents clean?                    
Yes 47 64.38% 0 0% 16 100% 16 100% 15 100%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
24e. Were floors clean?                    
Yes 45 61.64% 0 0% 16 100% 14 87.5% 15 100%
No 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
Comments                    
Water on the floor 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
24f. Were baseboards clean?                    
Yes 46 63.01% 0 0% 16 100% 16 100% 14 93.33%
N.A. 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
24g. Were grout clean?                    
Yes 46 63.01% 0 0% 16 100% 16 100% 14 93.33%
N.A. 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
25a. Were trash containers clean?                    
Yes 45 61.64% 0 0% 16 100% 14 87.5% 15 100%
N.A. 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
25b. Were trash containers not overflowing?                    
Yes 45 61.64% 0 0% 16 100% 14 87.5% 15 100%
N.A. 2 2.74% 0 0% 0 0% 2 12.5% 0 0%
Total 47 100% 0 100% 16 100% 16 100% 15 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 65 89.04% 20 76.92% 15 93.75% 15 93.75% 15 100%
No 6 8.22% 4 15.38% 1 6.25% 1 6.25% 0 0%
N.A. 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
Bad smell 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
THERE WAS BAD SMELL 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
غير منعشه 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 67 91.78% 20 76.92% 16 100% 16 100% 15 100%
No 4 5.48% 4 15.38% 0 0% 0 0% 0 0%
N.A. 2 2.74% 2 7.69% 0 0% 0 0% 0 0%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
no comment 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لا تعمل بشكل جيد 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
لاتعمل بشكل جيد 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 27 36.99% 13 50% 6 37.5% 7 43.75% 1 6.67%
N.A. 46 63.01% 13 50% 10 62.5% 9 56.25% 14 93.33%
Total 73 100% 26 100% 16 100% 16 100% 15 100%
Comments                    
Does not have a mosque 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
No mosque 1 1.37% 0 0% 0 0% 1 6.25% 0 0%
OVER ALL COMMENTS                    
CSA WAS WEARING NAME TAG BUT COULD NOT READ 1 1.37% 0 0% 1 6.25% 0 0% 0 0%
It is a very old station and so the toilet. 1 1.37% 0 0% 0 0% 0 0% 1 6.67%
None volunteered to clean windscreen while it was all dirty 1 1.37% 1 3.85% 0 0% 0 0% 0 0%
very busy station 1 1.37% 1 3.85% 0 0% 0 0% 0 0%