Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 1377

Sample Size:  38

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 10 26.32% 7 58.33% 1 11.11% 2 22.22% 0 0%
en 28 73.68% 5 41.67% 8 88.89% 7 77.78% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Company                    
Adnoc 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Shopper ID                    
23 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
60 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
113 2 5.26% 1 8.33% 0 0% 1 11.11% 0 0%
123 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
126 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
127 2 5.26% 1 8.33% 1 11.11% 0 0% 0 0%
128 3 7.89% 3 25% 0 0% 0 0% 0 0%
129 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
130 4 10.53% 1 8.33% 0 0% 2 22.22% 1 12.5%
157 3 7.89% 3 25% 0 0% 0 0% 0 0%
158 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
159 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
162 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
211 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
264 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
1013 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
1015 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2010 2 5.26% 0 0% 0 0% 2 22.22% 0 0%
2014 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2016 3 7.89% 0 0% 0 0% 2 22.22% 1 12.5%
2020 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2021 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2028 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2031 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2036 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2105 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Serial No                    
0349 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
0355 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0366 1 2.63% 1 8.33% 1 11.11% 0 0% 0 0%
0371 1 2.63% 1 8.33% 1 11.11% 0 0% 0 0%
0378 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0384 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0391 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
0392 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
0395 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0405 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0406 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0415 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0420 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0424 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
0425 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
0429 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
0430 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
0437 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0438 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0442 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0443 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0448 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
0468 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0469 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0473 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
0474 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
365 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
366 1 2.63% 1 8.33% 1 11.11% 0 0% 0 0%
369 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
371 1 2.63% 1 8.33% 1 11.11% 0 0% 0 0%
402 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
404 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
521 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
522 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
534 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
572 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
721 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
722 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 14 100% 11 100% 9 100% 8 100%
Operator Code                    
3 7.89% 3 25% 0 0% 0 0% 0 0%
15 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
172 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
3409 8 21.05% 0 0% 0 0% 0 0% 8 100%
5051 5 13.16% 1 8.33% 2 22.22% 2 22.22% 0 0%
9001 7 18.42% 0 0% 0 0% 7 77.78% 0 0%
basma 9 23.68% 2 16.67% 7 77.78% 0 0% 0 0%
بسمه 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
ساره 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Emirate                    
Fujairah 26 68.42% 8 66.67% 6 66.67% 6 66.67% 6 75%
Ras Al Khaimah 4 10.53% 2 16.67% 1 11.11% 1 11.11% 0 0%
Sharjah 8 21.05% 2 16.67% 2 22.22% 2 22.22% 2 25%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Site ID                    
30 5 13.16% 2 16.67% 1 11.11% 1 11.11% 1 12.5%
54 5 13.16% 2 16.67% 1 11.11% 1 11.11% 1 12.5%
61 5 13.16% 2 16.67% 1 11.11% 1 11.11% 1 12.5%
81 8 21.05% 2 16.67% 2 22.22% 2 22.22% 2 25%
95 8 21.05% 2 16.67% 2 22.22% 2 22.22% 2 25%
96 7 18.42% 2 16.67% 2 22.22% 2 22.22% 1 12.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Number of Staff                    
1 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2 12 31.58% 4 33.33% 3 33.33% 1 11.11% 4 50%
3 15 39.47% 4 33.33% 4 44.44% 6 66.67% 1 12.5%
4 7 18.42% 2 16.67% 2 22.22% 2 22.22% 1 12.5%
5 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
6 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
CSA Name                    
8 21.05% 3 25% 3 33.33% 1 11.11% 1 12.5%
MOHD 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
MOHD IRSHAD 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
NASRUDDIN 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
RAMEES 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
SAFAR 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
abd albasd 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
abeen 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
anil 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
anwar 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
cant read 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
faisal 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
ghamees 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
joel 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
mark 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
mohamed 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
mohammed 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
mohd 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
nathrodeen 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
ntroden 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
ramesh 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
rodalia 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
saif 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
shefa 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
زين العابدين 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
سيد محمد 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
ماركو 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
محمد 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
محمد منير 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
CSA Number                    
21 55.26% 9 75% 8 88.89% 2 22.22% 2 25%
0385 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
10385 2 5.26% 0 0% 0 0% 1 11.11% 1 12.5%
10508 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
105308 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
11648 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
11653 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
12229 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
12840 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
13145 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
13148 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
6376 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
6394 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
6564 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
8232 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
9117 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
9986 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Gender                    
Male 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Height                    
Tall 12 31.58% 4 33.33% 3 33.33% 4 44.44% 1 12.5%
Medium 17 44.74% 7 58.33% 4 44.44% 2 22.22% 4 50%
Short 9 23.68% 1 8.33% 2 22.22% 3 33.33% 3 37.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Built                    
Thin 6 15.79% 1 8.33% 5 55.56% 0 0% 0 0%
Medium 30 78.95% 9 75% 4 44.44% 9 100% 8 100%
Fat 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Spectacles                    
Yes 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
No 37 97.37% 12 100% 9 100% 8 88.89% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Beard                    
Yes 10 26.32% 0 0% 6 66.67% 1 11.11% 3 37.5%
No 28 73.68% 12 100% 3 33.33% 8 88.89% 5 62.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Mustache                    
Yes 13 34.21% 2 16.67% 5 55.56% 1 11.11% 5 62.5%
No 25 65.79% 10 83.33% 4 44.44% 8 88.89% 3 37.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Ethnic Groups                    
Expat. Arabs 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
Filipino 4 10.53% 0 0% 1 11.11% 2 22.22% 1 12.5%
Indian 25 65.79% 8 66.67% 6 66.67% 7 77.78% 4 50%
Others 5 13.16% 1 8.33% 2 22.22% 0 0% 2 25%
Philipino 3 7.89% 3 25% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Other Ethnic Groups                    
36 94.74% 11 91.67% 8 88.89% 9 100% 8 100%
nebally 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
نيبالي 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Date                    
2011-11-02 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-03 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
2011-11-06 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
2011-11-10 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-27 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
2011-11-29 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
2011-12-23 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-12-26 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2012-02-25 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-01 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-06 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-15 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-31 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-08 2 5.26% 0 0% 2 22.22% 0 0% 0 0%
2012-04-10 2 5.26% 0 0% 2 22.22% 0 0% 0 0%
2012-06-05 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-13 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-25 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-26 3 7.89% 0 0% 0 0% 3 33.33% 0 0%
2012-06-27 2 5.26% 0 0% 0 0% 2 22.22% 0 0%
2012-07-11 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-08-10 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-11 3 7.89% 0 0% 0 0% 0 0% 3 37.5%
2012-08-12 2 5.26% 0 0% 0 0% 0 0% 2 25%
2012-09-21 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-10-02 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Amount                    
30.00 3 7.89% 3 25% 0 0% 0 0% 0 0%
33.01 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
41.01 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
47.01 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
48.00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
50.00 30 78.95% 8 66.67% 6 66.67% 9 100% 7 87.5%
56.00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Number of Vehicles                    
0 2 5.26% 0 0% 0 0% 2 22.22% 0 0%
1 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2 5 13.16% 2 16.67% 2 22.22% 0 0% 1 12.5%
3 11 28.95% 2 16.67% 4 44.44% 1 11.11% 4 50%
4 11 28.95% 2 16.67% 3 33.33% 3 33.33% 3 37.5%
5 3 7.89% 1 8.33% 0 0% 2 22.22% 0 0%
6 4 10.53% 3 25% 0 0% 1 11.11% 0 0%
10 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Time In                    
2011-11-02 17:35:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-03 13:00:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-03 14:20:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-06 21:00:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-06 21:54:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-10 10:12:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-27 09:37:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-27 16:25:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-29 12:10:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-29 19:00:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-12-23 18:30:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-12-26 19:02:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2012-02-25 13:15:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-01 17:05:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-06 14:23:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-15 16:22:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-31 16:04:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-08 17:14:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-08 18:28:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-10 15:47:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-10 16:36:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-06-05 10:30:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-13 15:42:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-25 17:35:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-26 12:22:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-26 13:30:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-26 15:09:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-27 11:10:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-27 18:10:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-07-11 17:47:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-08-10 16:15:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-11 13:41:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-11 14:51:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-11 15:50:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-12 13:56:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-12 16:49:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-09-21 21:19:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-10-02 12:10:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Time Out                    
2011-11-02 17:56:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-03 14:30:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-03 14:50:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-06 21:10:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-06 22:05:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-10 10:30:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-27 09:45:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-27 16:36:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-29 12:18:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-11-29 19:16:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-12-23 18:37:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2011-12-26 19:15:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2012-02-25 13:25:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-01 17:12:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-06 14:32:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-15 16:31:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-03-31 16:17:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-08 17:26:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-08 18:38:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-10 15:59:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-04-10 16:49:00 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
2012-06-05 10:38:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-13 15:56:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-25 17:40:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-26 12:27:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-26 13:36:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-26 15:15:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-27 11:20:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-06-27 18:20:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-07-11 17:55:00 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
2012-08-10 16:20:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-11 13:49:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-11 14:58:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-11 15:55:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-12 14:03:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-08-12 16:55:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-09-21 21:31:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
2012-10-02 12:16:00 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Time of Visit                    
07:00-10:00 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
10:01-13:00 7 18.42% 3 25% 0 0% 3 33.33% 1 12.5%
13:01-17:00 17 44.74% 2 16.67% 6 66.67% 3 33.33% 6 75%
17:01-20:00 10 26.32% 4 33.33% 3 33.33% 3 33.33% 0 0%
20:01-24:00 3 7.89% 2 16.67% 0 0% 0 0% 1 12.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 37 97.37% 11 91.67% 9 100% 9 100% 8 100%
No 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
لاترى من بعد 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 8 21.05% 6 50% 1 11.11% 0 0% 1 12.5%
N.A. 30 78.95% 6 50% 8 88.89% 9 100% 7 87.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 8 21.05% 6 50% 1 11.11% 0 0% 1 12.5%
N.A. 30 78.95% 6 50% 8 88.89% 9 100% 7 87.5%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 37 97.37% 11 91.67% 9 100% 9 100% 8 100%
No 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
غير نظيفه 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
No 37 97.37% 11 91.67% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
تأخر مع الزبائن 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
لم يتأخر 3 7.89% 3 25% 0 0% 0 0% 0 0%
لم يتاخر 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 34 89.47% 8 66.67% 9 100% 9 100% 8 100%
No 4 10.53% 4 33.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
DID NOT GREET 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
NO GREETINGS 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
10. Did the staff thank you as you were leaving?                    
Yes 34 89.47% 9 75% 8 88.89% 9 100% 8 100%
No 4 10.53% 3 25% 1 11.11% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
DID NOT SAY ANYTHING 2 5.26% 1 8.33% 1 11.11% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
12. Was he able to communicate with customer?                    
Yes 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
13. Was the attendant wearing visible nametag?                    
Yes 32 84.21% 10 83.33% 6 66.67% 8 88.89% 8 100%
No 6 15.79% 2 16.67% 3 33.33% 1 11.11% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 2.63% 0 0% 0 0% 0 0% 1 12.5%
NO NAME TAG 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
NOT WEARING A NAME BADGE 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
NOT WEARING A NAME TAG 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
No name tag 1 2.63% 0 0% 0 0% 1 11.11% 0 0%
anil 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
faisal 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
mark 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
انور 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
زين العابدين 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
سيد محمد 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
غميس 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
لا يضع بطاقه 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
لا يضع بطاقه على صدره 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
محمد منير 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 37 97.37% 11 91.67% 9 100% 9 100% 8 100%
No 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
لم يؤكد على كمية الوقود 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 37 97.37% 11 91.67% 9 100% 9 100% 8 100%
No 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
DID NOT SAY ANYTHINH 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 30 78.95% 10 83.33% 7 77.78% 5 55.56% 8 100%
No 8 21.05% 2 16.67% 2 22.22% 4 44.44% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
DID NOT OFFER 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
Did not offer to clean the windscreen. 4 10.53% 0 0% 0 0% 4 44.44% 0 0%
لم يعرض علي تنظيف الزجاج 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
20. Were you given correct change?                    
Yes 17 44.74% 9 75% 5 55.56% 1 11.11% 2 25%
N.A. 21 55.26% 3 25% 4 44.44% 8 88.89% 6 75%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 38 100% 12 100% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 24 63.16% 0 0% 7 77.78% 9 100% 8 100%
No 2 5.26% 0 0% 2 22.22% 0 0% 0 0%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
Comments                    
لا يوجد صابون 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
لايوجد صابون 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 22 57.89% 0 0% 8 88.89% 6 66.67% 8 100%
No 4 10.53% 0 0% 1 11.11% 3 33.33% 0 0%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
Comments                    
No tissues 3 7.89% 0 0% 0 0% 3 33.33% 0 0%
لا يوجد ورق تواليت 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 9 23.68% 0 0% 9 100% 0 0% 0 0%
No 3 7.89% 0 0% 0 0% 2 22.22% 1 12.5%
N.A. 14 36.84% 0 0% 0 0% 7 77.78% 7 87.5%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
Comments                    
no paper towel 3 7.89% 0 0% 0 0% 2 22.22% 1 12.5%
23a. Were sinks clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
23b. Were mirrors clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
23c. Were hand dryers clean?                    
Yes 19 50% 0 0% 7 77.78% 7 77.78% 5 62.5%
No 2 5.26% 0 0% 0 0% 0 0% 2 25%
N.A. 5 13.16% 0 0% 2 22.22% 2 22.22% 1 12.5%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 2 5.26% 0 0% 0 0% 0 0% 2 25%
No dryers 3 7.89% 0 0% 0 0% 2 22.22% 1 12.5%
لا يوجد مجففات ايدي 2 5.26% 0 0% 2 22.22% 0 0% 0 0%
نظيفه لكن معطله 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
23e. Were toilets and urinals clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
24a. Were doors clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
24b. Were walls clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
24c. Were ceiling clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
24d. Were vents clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
24e. Were floors clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
24f. Were baseboards clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
24g. Were grout clean?                    
Yes 26 68.42% 0 0% 9 100% 9 100% 8 100%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
25a. Were trash containers clean?                    
Yes 21 55.26% 0 0% 9 100% 4 44.44% 8 100%
N.A. 5 13.16% 0 0% 0 0% 5 55.56% 0 0%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
25b. Were trash containers not overflowing?                    
Yes 21 55.26% 0 0% 9 100% 4 44.44% 8 100%
N.A. 5 13.16% 0 0% 0 0% 5 55.56% 0 0%
Total 26 100% 0 100% 9 100% 9 100% 8 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 34 89.47% 9 75% 8 88.89% 9 100% 8 100%
No 4 10.53% 3 25% 1 11.11% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
رائحة الحمام غير منعشه 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
رائحة الحمام كريهه 1 2.63% 0 0% 1 11.11% 0 0% 0 0%
رائحة الحمام قذره 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
غير نظيفه وغير منعشه 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 35 92.11% 9 75% 9 100% 9 100% 8 100%
No 3 7.89% 3 25% 0 0% 0 0% 0 0%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
Comments                    
لا تعمل بشكل جيد 2 5.26% 2 16.67% 0 0% 0 0% 0 0%
لم تكن جميع التجهيزات تعمل بشكل جيد 1 2.63% 1 8.33% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 4 10.53% 4 33.33% 0 0% 0 0% 0 0%
N.A. 34 89.47% 8 66.67% 9 100% 9 100% 8 100%
Total 38 100% 12 100% 9 100% 9 100% 8 100%
OVER ALL COMMENTS                    
الحمام قذر يوجد صابون وماء على الارض 1 2.63% 1 8.33% 0 0% 0 0% 0 0%