Company: Adnoc
Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 1628
Sample Size: 6
| Questions | Total Samples | 956-Sila | 838-Guwaifat | |||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||
| en | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Company | ||||||
| Adnoc | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Shopper ID | ||||||
| 60 | 2 | 33.33% | 2 | 66.67 | 0 | 0 |
| 150 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 158 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 192 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Serial No | ||||||
| 0458 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 0459 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 0469 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 0470 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 417 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 549 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Operator Code | ||||||
| 1 | 16.67% | 0 | 0 | 1 | 33.33 | |
| 5051 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| basma | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Emirate | ||||||
| Abu Dhabi | 3 | 50% | 0 | 0 | 3 | 100 |
| Western Region | 3 | 50% | 3 | 100 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Site ID | ||||||
| 59 | 3 | 50% | 0 | 0 | 3 | 100 |
| 146 | 3 | 50% | 3 | 100 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Number of Staff | ||||||
| 1 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2 | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| 3 | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| CSA Name | ||||||
| 2 | 33.33% | 1 | 33.33 | 1 | 33.33 | |
| GAREB NAWAJ | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| JIGBEE | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| mohd | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| بوبكر | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| CSA Number | ||||||
| 5 | 83.33% | 3 | 100 | 2 | 66.67 | |
| 4617 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Gender | ||||||
| Male | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Height | ||||||
| Tall | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Medium | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Built | ||||||
| Thin | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Medium | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Spectacles | ||||||
| No | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Beard | ||||||
| No | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Mustache | ||||||
| Yes | 3 | 50% | 1 | 33.33 | 2 | 66.67 |
| No | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Ethnic Groups | ||||||
| Expat. Arabs | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Indian | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Others | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Other Ethnic Groups | ||||||
| 5 | 83.33% | 2 | 66.67 | 3 | 100 | |
| NEPALI | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Date | ||||||
| 2011-10-28 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2011-11-30 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-02-24 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-03-03 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-03-10 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-03-11 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Amount | ||||||
| 40.00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 50.00 | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Number of Vehicles | ||||||
| 0 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 1 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 4 | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| 7 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time In | ||||||
| 2011-10-28 16:20:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2011-11-30 16:32:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-02-24 13:53:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-03-03 15:50:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-03-10 15:43:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-03-11 07:01:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time Out | ||||||
| 2011-10-28 16:27:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2011-11-30 16:40:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-02-24 14:04:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-03-03 16:05:00 | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| 2012-03-10 15:52:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 2012-03-11 07:12:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Time of Visit | ||||||
| 07:00-10:00 | 1 | 16.67% | 1 | 33.33 | 0 | 0 |
| 13:01-17:00 | 5 | 83.33% | 2 | 66.67 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 2. Were lights working and in good condition at the approach? | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 3. Were the lights working and in good condition at the forecourt area? | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 4. Was filling area / forecourt clean and tidy? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 5. Were the driveway and forecourt free of potholes and well maintained? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 6. Was there any delay in approaching customers at the fuel pump | ||||||
| No | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 7. Did the staff approach the driver side of the vehicle? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| No | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| DID NOT GREET | 1 | 16.67% | 1 | 33.33% | 0 | 0% |
| DID NOT WISH | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 9. Did they request customers to quit smoking? | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 10. Did the staff thank you as you were leaving? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| No | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| DID NOT SAY ANYTHING | 1 | 16.67% | 1 | 33.33% | 0 | 0% |
| DID NOT WISH | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 11. Was the filling staff presentable and well groomed? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 12. Was he able to communicate with customer? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 13. Was the attendant wearing visible nametag? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| No | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| بوبكر | 1 | 16.67% | 1 | 33.33% | 0 | 0% |
| لايرتدي بطاقه | 2 | 33.33% | 1 | 33.33% | 1 | 33.33% |
| Ù…Øمد | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 14. Was staff courteous / friendly? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 15. Did he follow the instructions on the Rahal (Fuel Card)? | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 16. Did he confirm and repeat amount and type of fuel? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 17. Did he fuel as per customer?s instructions - Dhs? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 18. Did he offer to clean windscreen voluntarily? (front & back) | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 19. Were you charged the correct amount? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 20. Were you given correct change? | ||||||
| Yes | 2 | 33.33% | 1 | 33.33 | 1 | 33.33 |
| N.A. | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 22a. Were they adequately stocked with all necessary supplies such as soap? | ||||||
| Yes | 2 | 33.33% | 0 | 0 | 2 | 66.67 |
| No | 2 | 33.33% | 2 | 66.67 | 0 | 0 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 22b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 23a. Were sinks clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 23b. Were mirrors clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 23c. Were hand dryers clean? | ||||||
| Yes | 2 | 33.33% | 0 | 0 | 2 | 66.67 |
| N.A. | 2 | 33.33% | 2 | 66.67 | 0 | 0 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||
| لايوجد مجÙÙات ايدي | 2 | 33.33% | 2 | 66.67% | 0 | 0% |
| 23d. Were dispensers clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 23e. Were toilets and urinals clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 24a. Were doors clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 24b. Were walls clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 24c. Were ceiling clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 24d. Were vents clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 24e. Were floors clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 24f. Were baseboards clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 24g. Were grout clean? | ||||||
| Yes | 4 | 66.67% | 2 | 66.67 | 2 | 66.67 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 25a. Were trash containers clean? | ||||||
| Yes | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| N.A. | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 25b. Were trash containers not overflowing? | ||||||
| Yes | 3 | 50% | 2 | 66.67 | 1 | 33.33 |
| N.A. | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 4 | 100% | 2 | 100% | 2 | 100% |
| 26. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||
| Yes | 5 | 83.33% | 3 | 100 | 2 | 66.67 |
| No | 1 | 16.67% | 0 | 0 | 1 | 33.33 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| Comments | ||||||
| BAD SMELL | 1 | 16.67% | 0 | 0% | 1 | 33.33% |
| 27. Were all the facilities inside the restroom in good working condition ? | ||||||
| Yes | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |
| 28. Was the Mosque premises clean ? | ||||||
| N.A. | 6 | 100% | 3 | 100 | 3 | 100 |
| Total | 6 | 100% | 3 | 100% | 3 | 100% |