Company: Adnoc
Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 1798
Sample Size: 35
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 13 | 37.14% | 0 | 0% | 6 | 85.71% | 3 | 42.86% | 4 | 50% |
| en | 22 | 62.86% | 13 | 100% | 1 | 14.29% | 4 | 57.14% | 4 | 50% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Company | ||||||||||
| Adnoc | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Shopper ID | ||||||||||
| 11 | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 12 | 2 | 5.71% | 1 | 7.69% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 41 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 112 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 130 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 142 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 146 | 2 | 5.71% | 1 | 7.69% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 148 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 150 | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 154 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 158 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 162 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 166 | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 194 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1023 | 2 | 5.71% | 0 | 0% | 0 | 0% | 1 | 14.29% | 1 | 12.5% |
| 1032 | 2 | 5.71% | 0 | 0% | 1 | 14.29% | 1 | 14.29% | 0 | 0% |
| 1051 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 1059 | 2 | 5.71% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 25% |
| 1061 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 1062 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2015 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2016 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2024 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2028 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2031 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2032 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2036 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Serial No | ||||||||||
| 0241 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 0245 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 0251 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 0252 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 0253 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 0254 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 0256 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0257 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0270 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0271 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0273 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 0276 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 0280 | 1 | 2.86% | 1 | 7.69% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 0283 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 0284 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 0287 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 0294 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0297 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 0301 | 2 | 5.71% | 0 | 0% | 0 | 0% | 1 | 14.29% | 1 | 12.5% |
| 0305 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 0320 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 10 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 112 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 161 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 167 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 201 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 214 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 221 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 280 | 1 | 2.86% | 1 | 7.69% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 299 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 300 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 395 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 659 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 66 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 14 | 100% | 8 | 100% | 7 | 100% | 8 | 100% |
| Operator Code | ||||||||||
| 11 | 31.43% | 11 | 84.62% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 15 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3404 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3409 | 4 | 11.43% | 0 | 0% | 0 | 0% | 0 | 0% | 4 | 50% |
| 5051 | 13 | 37.14% | 0 | 0% | 6 | 85.71% | 3 | 42.86% | 4 | 50% |
| 9001 | 4 | 11.43% | 0 | 0% | 0 | 0% | 4 | 57.14% | 0 | 0% |
| basma | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Emirate | ||||||||||
| Abu Samra | 7 | 20% | 1 | 7.69% | 2 | 28.57% | 2 | 28.57% | 2 | 25% |
| Al Ain | 28 | 80% | 12 | 92.31% | 5 | 71.43% | 5 | 71.43% | 6 | 75% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Site ID | ||||||||||
| 69 | 7 | 20% | 3 | 23.08% | 1 | 14.29% | 1 | 14.29% | 2 | 25% |
| 76 | 7 | 20% | 1 | 7.69% | 2 | 28.57% | 2 | 28.57% | 2 | 25% |
| 135 | 5 | 14.29% | 2 | 15.38% | 1 | 14.29% | 1 | 14.29% | 1 | 12.5% |
| 138 | 6 | 17.14% | 3 | 23.08% | 1 | 14.29% | 1 | 14.29% | 1 | 12.5% |
| 139 | 5 | 14.29% | 2 | 15.38% | 1 | 14.29% | 1 | 14.29% | 1 | 12.5% |
| 168 | 5 | 14.29% | 2 | 15.38% | 1 | 14.29% | 1 | 14.29% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Number of Staff | ||||||||||
| 1 | 3 | 8.57% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 37.5% |
| 2 | 14 | 40% | 5 | 38.46% | 2 | 28.57% | 5 | 71.43% | 2 | 25% |
| 3 | 7 | 20% | 1 | 7.69% | 3 | 42.86% | 1 | 14.29% | 2 | 25% |
| 4 | 5 | 14.29% | 2 | 15.38% | 1 | 14.29% | 1 | 14.29% | 1 | 12.5% |
| 5 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 6 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7 | 2 | 5.71% | 1 | 7.69% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 8 | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| CSA Name | ||||||||||
| 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% | |
| ABDUL ABRAHIM | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| ALEEF | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| AMRIT | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Azad Miya | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| DARNESH | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| ELYAS | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| FERSHAD | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Jafar K. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| MIKE | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| MOHAMED | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| MOHD KHALID | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| MOHD RIYAZ | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| MOHD SHAREEF | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| MUNEER | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Mahmoud Ibrahim | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Mustafa Hussain | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| NAME NOT CLEAR | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| RASAAL THALIKAL | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| RONALDO | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| SAMAD NISHAD | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| TAVA | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| X | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| ashif | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| azad | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| cant read | 3 | 8.57% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 37.5% |
| cant read the name | 2 | 5.71% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
| mohammed | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| pasha | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| roman | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| x | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| CSA Number | ||||||||||
| 31 | 88.57% | 9 | 69.23% | 7 | 100% | 7 | 100% | 8 | 100% | |
| 3065 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 993787 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| None | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Gender | ||||||||||
| Male | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Height | ||||||||||
| Tall | 6 | 17.14% | 3 | 23.08% | 1 | 14.29% | 0 | 0% | 2 | 25% |
| Medium | 25 | 71.43% | 10 | 76.92% | 6 | 85.71% | 4 | 57.14% | 5 | 62.5% |
| Short | 4 | 11.43% | 0 | 0% | 0 | 0% | 3 | 42.86% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Built | ||||||||||
| Thin | 4 | 11.43% | 1 | 7.69% | 0 | 0% | 2 | 28.57% | 1 | 12.5% |
| Medium | 28 | 80% | 11 | 84.62% | 6 | 85.71% | 4 | 57.14% | 7 | 87.5% |
| Fat | 3 | 8.57% | 1 | 7.69% | 1 | 14.29% | 1 | 14.29% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Spectacles | ||||||||||
| Yes | 4 | 11.43% | 0 | 0% | 0 | 0% | 2 | 28.57% | 2 | 25% |
| No | 31 | 88.57% | 13 | 100% | 7 | 100% | 5 | 71.43% | 6 | 75% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Beard | ||||||||||
| Yes | 12 | 34.29% | 4 | 30.77% | 1 | 14.29% | 3 | 42.86% | 4 | 50% |
| No | 23 | 65.71% | 9 | 69.23% | 6 | 85.71% | 4 | 57.14% | 4 | 50% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Mustache | ||||||||||
| Yes | 18 | 51.43% | 5 | 38.46% | 4 | 57.14% | 3 | 42.86% | 6 | 75% |
| No | 17 | 48.57% | 8 | 61.54% | 3 | 42.86% | 4 | 57.14% | 2 | 25% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Ethnic Groups | ||||||||||
| Expat. Arabs | 2 | 5.71% | 0 | 0% | 1 | 14.29% | 1 | 14.29% | 0 | 0% |
| Filipino | 3 | 8.57% | 0 | 0% | 2 | 28.57% | 0 | 0% | 1 | 12.5% |
| Indian | 25 | 71.43% | 10 | 76.92% | 4 | 57.14% | 6 | 85.71% | 5 | 62.5% |
| Others | 5 | 14.29% | 3 | 23.08% | 0 | 0% | 0 | 0% | 2 | 25% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Other Ethnic Groups | ||||||||||
| 32 | 91.43% | 11 | 84.62% | 7 | 100% | 7 | 100% | 7 | 87.5% | |
| INDONASIAN | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| MORITANI | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Mix | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Date | ||||||||||
| 2011-09-18 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-26 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-05 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-06 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-09 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-11 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-15 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-20 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-25 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-28 | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-29 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-13 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-27 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-10 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-26 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-29 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-30 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-04-01 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-04-02 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-06-26 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-06-30 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-02 | 2 | 5.71% | 0 | 0% | 0 | 0% | 2 | 28.57% | 0 | 0% |
| 2012-07-09 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-24 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-25 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-08-12 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-09 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-15 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-16 | 2 | 5.71% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 25% |
| 2012-09-17 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-18 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-10-04 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Amount | ||||||||||
| 30.02 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 40.00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 45.01 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 50.00 | 25 | 71.43% | 10 | 76.92% | 2 | 28.57% | 7 | 100% | 6 | 75% |
| 50.02 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 55.00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 61.00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 62.00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 70.00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 71.96 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 77.00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Number of Vehicles | ||||||||||
| 0 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 1 | 4 | 11.43% | 0 | 0% | 0 | 0% | 2 | 28.57% | 2 | 25% |
| 2 | 10 | 28.57% | 2 | 15.38% | 0 | 0% | 4 | 57.14% | 4 | 50% |
| 3 | 9 | 25.71% | 5 | 38.46% | 3 | 42.86% | 0 | 0% | 1 | 12.5% |
| 4 | 3 | 8.57% | 0 | 0% | 2 | 28.57% | 0 | 0% | 1 | 12.5% |
| 5 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 7 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 12 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 14 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 15 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 18 | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Time In | ||||||||||
| 2011-09-18 21:05:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-26 13:10:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-05 22:30:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-06 07:00:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-09 19:50:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-11 19:52:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-15 14:20:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-20 12:48:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-25 21:50:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-28 21:50:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-28 22:10:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-29 13:22:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-13 17:30:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-27 20:55:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-10 15:45:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-26 13:23:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-29 21:20:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-30 17:05:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-04-01 12:15:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-04-02 20:30:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-06-26 13:00:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-06-30 19:40:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-02 16:22:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-02 18:40:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-09 12:28:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-24 20:19:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-25 20:48:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-08-12 12:37:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-09 23:21:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-15 18:34:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-16 13:39:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-16 20:39:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-17 19:00:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-18 11:37:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-10-04 15:03:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Time Out | ||||||||||
| 2011-09-18 21:20:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-09-26 13:17:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-05 22:38:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-06 07:10:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-09 20:00:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-11 20:04:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-15 14:34:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-20 12:56:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-25 22:11:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-28 21:58:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-28 22:17:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-10-29 13:35:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-13 17:44:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-27 21:02:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-10 15:53:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-26 13:34:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-29 21:33:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-03-30 17:15:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-04-01 12:27:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-04-02 20:39:00 | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 2012-06-26 13:06:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-06-30 19:47:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-02 16:30:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-02 18:45:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-09 12:34:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-24 20:25:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-07-25 20:55:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 2012-08-12 12:45:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-09 23:26:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-15 18:40:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-16 13:47:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-16 20:47:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-17 19:08:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-09-18 11:43:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 2012-10-04 15:10:00 | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Time of Visit | ||||||||||
| 07:00-10:00 | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10:01-13:00 | 5 | 14.29% | 1 | 7.69% | 1 | 14.29% | 1 | 14.29% | 2 | 25% |
| 13:01-17:00 | 9 | 25.71% | 3 | 23.08% | 2 | 28.57% | 2 | 28.57% | 2 | 25% |
| 17:01-20:00 | 8 | 22.86% | 3 | 23.08% | 1 | 14.29% | 2 | 28.57% | 2 | 25% |
| 20:01-24:00 | 12 | 34.29% | 5 | 38.46% | 3 | 42.86% | 2 | 28.57% | 2 | 25% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run | ||||||||||
| Yes | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 2. Were lights working and in good condition at the approach? | ||||||||||
| Yes | 20 | 57.14% | 9 | 69.23% | 4 | 57.14% | 3 | 42.86% | 4 | 50% |
| N.A. | 15 | 42.86% | 4 | 30.77% | 3 | 42.86% | 4 | 57.14% | 4 | 50% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| It was day time. | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 3. Were the lights working and in good condition at the forecourt area? | ||||||||||
| Yes | 20 | 57.14% | 9 | 69.23% | 4 | 57.14% | 3 | 42.86% | 4 | 50% |
| N.A. | 15 | 42.86% | 4 | 30.77% | 3 | 42.86% | 4 | 57.14% | 4 | 50% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| It was day time. | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 4. Was filling area / forecourt clean and tidy? | ||||||||||
| Yes | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 5. Were the driveway and forecourt free of potholes and well maintained? | ||||||||||
| Yes | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 6. Was there any delay in approaching customers at the fuel pump | ||||||||||
| Yes | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| No | 33 | 94.29% | 11 | 84.62% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Because of lack of staff, even I reached at the fuel filling place but it was not started immediately. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7. Did the staff approach the driver side of the vehicle? | ||||||||||
| Yes | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||||
| Yes | 21 | 60% | 7 | 53.85% | 4 | 57.14% | 4 | 57.14% | 6 | 75% |
| No | 14 | 40% | 6 | 46.15% | 3 | 42.86% | 3 | 42.86% | 2 | 25% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| I was not greeted by staff. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| NO GREETINGS | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| NORMAL BUT DID NOT WISH | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| NORMAL BUT NO GREETING | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| No any greeting by staff. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| No greeting by staff. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| No greetings or did not wish | 5 | 14.29% | 0 | 0% | 0 | 0% | 3 | 42.86% | 2 | 25% |
| اسلوبه جدا عادي | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 9. Did they request customers to quit smoking? | ||||||||||
| Yes | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 33 | 94.29% | 11 | 84.62% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| No one smoking during my visit. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| No one was smoking during my visit. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 10. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 22 | 62.86% | 7 | 53.85% | 3 | 42.86% | 5 | 71.43% | 7 | 87.5% |
| No | 13 | 37.14% | 6 | 46.15% | 4 | 57.14% | 2 | 28.57% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 4 | 11.43% | 1 | 7.69% | 3 | 42.86% | 0 | 0% | 0 | 0% |
| No any greeting while leaving. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| No farewell greeting by staff. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| No farewell greeting or no thank you when leaving | 3 | 8.57% | 0 | 0% | 0 | 0% | 2 | 28.57% | 1 | 12.5% |
| There was no farewell greeting. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| did not say anything | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 11. Was the filling staff presentable and well groomed? | ||||||||||
| Yes | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 12. Was he able to communicate with customer? | ||||||||||
| Yes | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 13. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 34 | 97.14% | 13 | 100% | 6 | 85.71% | 7 | 100% | 8 | 100% |
| No | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| COULD NOT READ NAME | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| Could not read the name or not clear or not visible or small letters so not visible | 5 | 14.29% | 0 | 0% | 0 | 0% | 2 | 28.57% | 3 | 37.5% |
| could not read the name | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| i could not read the name | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| لايضع بطاقه | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 14. Was staff courteous / friendly? | ||||||||||
| Yes | 33 | 94.29% | 11 | 84.62% | 7 | 100% | 7 | 100% | 8 | 100% |
| No | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| He was not making any conversation from his side. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff was roude. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 15. Did he follow the instructions on the Rahal (Fuel Card)? | ||||||||||
| Yes | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 33 | 94.29% | 11 | 84.62% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| I was not having the fuel card. | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 16. Did he confirm and repeat amount and type of fuel? | ||||||||||
| Yes | 32 | 91.43% | 11 | 84.62% | 7 | 100% | 6 | 85.71% | 8 | 100% |
| No | 3 | 8.57% | 2 | 15.38% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Did not repeat | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| Staff did not ask so I inform him. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17. Did he fuel as per customer?s instructions - Dhs? | ||||||||||
| Yes | 33 | 94.29% | 11 | 84.62% | 7 | 100% | 7 | 100% | 8 | 100% |
| No | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| I asked the staff to make it for dirham 60.00 but he increase up to dirham 61.00. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 18. Did he offer to clean windscreen voluntarily? (front & back) | ||||||||||
| Yes | 14 | 40% | 5 | 38.46% | 2 | 28.57% | 2 | 28.57% | 5 | 62.5% |
| No | 21 | 60% | 8 | 61.54% | 5 | 71.43% | 5 | 71.43% | 3 | 37.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| DID NOT OFFER | 3 | 8.57% | 0 | 0% | 3 | 42.86% | 0 | 0% | 0 | 0% |
| DID NOT WIPE | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Did not offer to clean the windscreen. | 8 | 22.86% | 0 | 0% | 0 | 0% | 5 | 71.43% | 3 | 37.5% |
| Staff did not ask to clean the windscreen. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff did not clean the windscreen. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff did not offer me to clean the windscreen. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم يعرض علي تنظي٠الزجاج | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 19. Were you charged the correct amount? | ||||||||||
| Yes | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 20. Were you given correct change? | ||||||||||
| Yes | 21 | 60% | 7 | 53.85% | 6 | 85.71% | 2 | 28.57% | 6 | 75% |
| N.A. | 14 | 40% | 6 | 46.15% | 1 | 14.29% | 5 | 71.43% | 2 | 25% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Change was not required. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) | ||||||||||
| N.A. | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| There was no any promotion. | 2 | 5.71% | 2 | 15.38% | 0 | 0% | 0 | 0% | 0 | 0% |
| 22a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Restroom closed | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| 22b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 16 | 45.71% | 0 | 0% | 5 | 71.43% | 4 | 57.14% | 7 | 87.5% |
| No | 5 | 14.29% | 0 | 0% | 2 | 28.57% | 3 | 42.86% | 0 | 0% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| NO TOILET TISSUES AVAILABLE | 2 | 5.71% | 0 | 0% | 2 | 28.57% | 0 | 0% | 0 | 0% |
| No tissues | 3 | 8.57% | 0 | 0% | 0 | 0% | 3 | 42.86% | 0 | 0% |
| 22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 7 | 20% | 0 | 0% | 6 | 85.71% | 0 | 0% | 1 | 12.5% |
| No | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| N.A. | 14 | 40% | 0 | 0% | 1 | 14.29% | 6 | 85.71% | 7 | 87.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| no paper towel | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 23a. Were sinks clean? | ||||||||||
| Yes | 20 | 57.14% | 0 | 0% | 7 | 100% | 6 | 85.71% | 7 | 87.5% |
| No | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Sink not cleaned properly | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 23b. Were mirrors clean? | ||||||||||
| Yes | 20 | 57.14% | 0 | 0% | 7 | 100% | 6 | 85.71% | 7 | 87.5% |
| No | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Mirrors not clean properly | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 23c. Were hand dryers clean? | ||||||||||
| Yes | 19 | 54.29% | 0 | 0% | 7 | 100% | 6 | 85.71% | 6 | 75% |
| N.A. | 3 | 8.57% | 0 | 0% | 0 | 0% | 1 | 14.29% | 2 | 25% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| No dryers | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 23d. Were dispensers clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 23e. Were toilets and urinals clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 24a. Were doors clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 24b. Were walls clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 24c. Were ceiling clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 24d. Were vents clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 24e. Were floors clean? | ||||||||||
| Yes | 19 | 54.29% | 0 | 0% | 6 | 85.71% | 6 | 85.71% | 7 | 87.5% |
| No | 2 | 5.71% | 0 | 0% | 1 | 14.29% | 1 | 14.29% | 0 | 0% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Water on the floor | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| بها بعض البقع | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |
| 24f. Were baseboards clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 24g. Were grout clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 25a. Were trash containers clean? | ||||||||||
| Yes | 21 | 60% | 0 | 0% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 25b. Were trash containers not overflowing? | ||||||||||
| Yes | 20 | 57.14% | 0 | 0% | 7 | 100% | 6 | 85.71% | 7 | 87.5% |
| No | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 22 | 100% | 0 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Overflowing | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 26. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 28 | 80% | 8 | 61.54% | 7 | 100% | 6 | 85.71% | 7 | 87.5% |
| No | 6 | 17.14% | 5 | 38.46% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Bad smell | 1 | 2.86% | 0 | 0% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| There was bad smell. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| There was smell in the rest room. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| bad smell | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| dirty | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| 27. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 33 | 94.29% | 12 | 92.31% | 7 | 100% | 7 | 100% | 7 | 87.5% |
| No | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| N.A. | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| 28. Was the Mosque premises clean ? | ||||||||||
| Yes | 9 | 25.71% | 5 | 38.46% | 2 | 28.57% | 1 | 14.29% | 1 | 12.5% |
| N.A. | 26 | 74.29% | 8 | 61.54% | 5 | 71.43% | 6 | 85.71% | 7 | 87.5% |
| Total | 35 | 100% | 13 | 100% | 7 | 100% | 7 | 100% | 8 | 100% |
| Comments | ||||||||||
| Does not have a mosque | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| No mosque | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| OVER ALL COMMENTS | ||||||||||
| Asper the shopper timings are incorrect in the receipt | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Restroom closed | 1 | 2.86% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 12.5% |
| Staff did not making conversation. When he came he did not ask for how much amount I wanted to fill the fuel so inform him myself. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| Staff was not well behaived. I observed that fuel area was not properly reachable. I went for other line after long turn because of first line area was blocked so I would suggest if the car wash & oil change area would relocate then the problem would be solved for all customers. | 1 | 2.86% | 1 | 7.69% | 0 | 0% | 0 | 0% | 0 | 0% |
| THERE WERE NO TISSUES IN THE TOILET | 1 | 2.86% | 0 | 0% | 1 | 14.29% | 0 | 0% | 0 | 0% |