Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 4215

Sample Size:  73

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 34 46.58% 1 6.67% 10 55.56% 9 50% 14 63.64%
en 39 53.42% 14 93.33% 8 44.44% 9 50% 8 36.36%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Company                    
Adnoc 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Shopper ID                    
1 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
23 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
37 2 2.74% 1 6.67% 1 5.56% 0 0% 0 0%
69 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
112 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
114 3 4.11% 1 6.67% 1 5.56% 0 0% 1 4.55%
116 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
126 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
127 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
128 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
129 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
138 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
146 2 2.74% 1 6.67% 0 0% 1 5.56% 0 0%
147 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
148 2 2.74% 1 6.67% 1 5.56% 0 0% 0 0%
149 3 4.11% 1 6.67% 1 5.56% 1 5.56% 0 0%
154 4 5.48% 1 6.67% 2 11.11% 0 0% 1 4.55%
155 3 4.11% 2 13.33% 1 5.56% 0 0% 0 0%
158 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
159 2 2.74% 0 0% 1 5.56% 1 5.56% 0 0%
160 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
163 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
164 2 2.74% 2 13.33% 0 0% 0 0% 0 0%
165 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
171 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
189 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
192 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
261 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
264 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
1005 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
1023 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
1029 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
1031 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
1039 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
1040 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
1041 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
1047 3 4.11% 0 0% 1 5.56% 1 5.56% 1 4.55%
1050 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
1052 2 2.74% 0 0% 1 5.56% 0 0% 1 4.55%
1059 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
1060 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
2010 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2016 2 2.74% 0 0% 1 5.56% 1 5.56% 0 0%
2028 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2036 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
2090 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
2105 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2106 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Serial No                    
0074 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0075 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0077 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0078 2 2.74% 0 0% 1 5.56% 1 5.56% 0 0%
0079 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0080 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0081 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
0082 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0083 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0084 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0101 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0102 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0104 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0105 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0106 2 2.74% 1 6.67% 1 5.56% 0 0% 1 4.55%
0107 2 2.74% 0 0% 1 5.56% 0 0% 1 4.55%
0109 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0110 2 2.74% 0 0% 1 5.56% 1 5.56% 0 0%
0111 2 2.74% 0 0% 1 5.56% 0 0% 1 4.55%
0112 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0113 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0114 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0115 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0116 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0117 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0124 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0125 2 2.74% 0 0% 1 5.56% 1 5.56% 0 0%
0126 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0128 1 1.37% 1 6.67% 0 0% 0 0% 1 4.55%
0129 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0145 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0146 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0147 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0148 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
0149 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
0186 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0187 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0190 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0191 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0194 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0195 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0216 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0220 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0221 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
0224 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0225 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0315 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
0546 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
0547 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
106 1 1.37% 1 6.67% 1 5.56% 0 0% 1 4.55%
128 1 1.37% 1 6.67% 0 0% 0 0% 1 4.55%
14 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
159 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
244 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
252 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
309 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
313 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
345 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
387 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
420 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
449 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
45 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
556 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
623 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Total 73 100% 17 100% 19 100% 18 100% 24 100%
Operator Code                    
7 9.59% 7 46.67% 0 0% 0 0% 0 0%
01 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
1 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
172 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
3404 4 5.48% 4 26.67% 0 0% 0 0% 0 0%
3409 7 9.59% 0 0% 0 0% 0 0% 7 31.82%
5051 35 47.95% 1 6.67% 11 61.11% 9 50% 14 63.64%
9001 9 12.33% 0 0% 0 0% 9 50% 0 0%
basma 8 10.96% 0 0% 7 38.89% 0 0% 1 4.55%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Emirate                    
Abu Dhabi 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Site ID                    
108 8 10.96% 2 13.33% 2 11.11% 2 11.11% 2 9.09%
109 8 10.96% 1 6.67% 2 11.11% 2 11.11% 3 13.64%
115 9 12.33% 3 20% 2 11.11% 2 11.11% 2 9.09%
116 8 10.96% 1 6.67% 2 11.11% 2 11.11% 3 13.64%
117 8 10.96% 1 6.67% 2 11.11% 2 11.11% 3 13.64%
121 8 10.96% 2 13.33% 2 11.11% 2 11.11% 2 9.09%
126 8 10.96% 1 6.67% 2 11.11% 2 11.11% 3 13.64%
154 8 10.96% 2 13.33% 2 11.11% 2 11.11% 2 9.09%
170 8 10.96% 2 13.33% 2 11.11% 2 11.11% 2 9.09%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Number of Staff                    
1 12 16.44% 1 6.67% 3 16.67% 3 16.67% 5 22.73%
2 21 28.77% 4 26.67% 4 22.22% 7 38.89% 6 27.27%
3 16 21.92% 2 13.33% 4 22.22% 6 33.33% 4 18.18%
4 11 15.07% 2 13.33% 4 22.22% 1 5.56% 4 18.18%
5 4 5.48% 2 13.33% 0 0% 1 5.56% 1 4.55%
6 7 9.59% 2 13.33% 3 16.67% 0 0% 2 9.09%
9 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
11 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
CSA Name                    
9 12.33% 1 6.67% 2 11.11% 2 11.11% 4 18.18%
- 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
ABDUL NASIR 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
AFZAL 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
AHMED 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
AL FERNANDO 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
ALTAF 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
ANOOP 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
ANTHONY J JOSEPH 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
ARSHAD 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
BINOD BHAHADUR 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
ERICK 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
HANOF 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
HASSAN 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
INAYAYILLAH NASSER 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
IRSHAD 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
JAFER ALI 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
KASIM 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
MAZHAR 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
MIC 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
MOHD 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
MOHD GHOUSE 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
MOHD IQBAL 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
MUSTAFA 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
NAME NOT CLEAR 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
PHUTHIYA PURA SHAYER 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
RAJ KUMAR 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
RAMILO 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
RIZWAN MUSTAFA 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
SAEED HUSSAIN 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
SAJIRMALYA 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
TOU 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
UMES 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
WILLIUM 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
WILLYARD PAREZE 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
X 6 8.22% 0 0% 3 16.67% 1 5.56% 2 9.09%
YOVRAJ 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
YUVRAJ 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
almer 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
cant read 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
cant read the name 5 6.85% 0 0% 2 11.11% 3 16.67% 0 0%
dinins 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
gainy 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
genenly 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
ibrahim 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
jeem 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
jiyad 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
kanoog 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
mardoom 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
mohammed 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
nerag 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
taher 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
waleem 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
walter 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
CSA Number                    
60 82.19% 10 66.67% 18 100% 12 66.67% 20 90.91%
- 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
-- 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
10020 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
10312 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
10679 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
10702 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
10715 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
11623 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
3692 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
7226 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
8484 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
8848 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
9487 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Gender                    
Male 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Height                    
Tall 6 8.22% 1 6.67% 1 5.56% 0 0% 4 18.18%
Medium 58 79.45% 13 86.67% 13 72.22% 16 88.89% 16 72.73%
Short 9 12.33% 1 6.67% 4 22.22% 2 11.11% 2 9.09%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Built                    
Thin 6 8.22% 1 6.67% 2 11.11% 0 0% 3 13.64%
Medium 65 89.04% 14 93.33% 16 88.89% 16 88.89% 19 86.36%
Fat 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Spectacles                    
Yes 3 4.11% 1 6.67% 2 11.11% 0 0% 0 0%
No 70 95.89% 14 93.33% 16 88.89% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Beard                    
Yes 4 5.48% 1 6.67% 1 5.56% 1 5.56% 1 4.55%
No 69 94.52% 14 93.33% 17 94.44% 17 94.44% 21 95.45%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Mustache                    
Yes 10 13.7% 4 26.67% 2 11.11% 2 11.11% 2 9.09%
No 63 86.3% 11 73.33% 16 88.89% 16 88.89% 20 90.91%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Ethnic Groups                    
Expat Arabs 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Expat. Arabs 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
Filipino 20 27.4% 0 0% 9 50% 7 38.89% 4 18.18%
Indian 36 49.32% 6 40% 8 44.44% 9 50% 13 59.09%
Others 4 5.48% 0 0% 0 0% 1 5.56% 3 13.64%
Pakistan 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Pakistani 3 4.11% 0 0% 0 0% 1 5.56% 2 9.09%
Philipino 7 9.59% 7 46.67% 0 0% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Other Ethnic Groups                    
71 97.26% 15 100% 18 100% 18 100% 20 90.91%
NEPALI 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Date                    
2011-09-12 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-09-18 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-09-21 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-02 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-05 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-08 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-10 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-13 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-24 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-27 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-03 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-06 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-12 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-12-04 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-12-11 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2012-02-21 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-02-27 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-04 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-06 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-08 2 2.74% 0 0% 2 11.11% 0 0% 0 0%
2012-03-10 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-11 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-12 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-15 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-20 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-21 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-22 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-23 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-25 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-29 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-04-05 2 2.74% 0 0% 2 11.11% 0 0% 0 0%
2012-06-02 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-05 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-07 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-08 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-09 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-18 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-21 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
2012-06-22 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
2012-06-25 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
2012-07-01 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-04 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-06 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
2012-07-07 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-13 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-08-30 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-08-31 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-01 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-03 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-07 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-08 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
2012-09-09 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-11 3 4.11% 0 0% 0 0% 0 0% 3 13.64%
2012-09-12 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-13 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
2012-09-17 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-18 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-19 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
2012-09-20 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-28 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-10-01 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-10-06 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Amount                    
32.59 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
33.01 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
40.00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
44.00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
44.01 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
49.02 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
50.00 55 75.34% 14 93.33% 11 61.11% 16 88.89% 14 63.64%
50.02 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
50.04 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
52.99 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
53.38 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
57.00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
58.00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
60.00 3 4.11% 0 0% 1 5.56% 0 0% 2 9.09%
70.00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
75.00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
91.00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Number of Vehicles                    
0 2 2.74% 1 6.67% 1 5.56% 0 0% 0 0%
1 14 19.18% 4 26.67% 4 22.22% 2 11.11% 4 18.18%
2 12 16.44% 1 6.67% 1 5.56% 5 27.78% 5 22.73%
3 6 8.22% 1 6.67% 1 5.56% 2 11.11% 2 9.09%
4 11 15.07% 1 6.67% 4 22.22% 2 11.11% 4 18.18%
5 3 4.11% 0 0% 2 11.11% 0 0% 1 4.55%
6 5 6.85% 0 0% 1 5.56% 3 16.67% 1 4.55%
7 6 8.22% 2 13.33% 1 5.56% 3 16.67% 0 0%
8 3 4.11% 0 0% 2 11.11% 0 0% 1 4.55%
9 2 2.74% 1 6.67% 1 5.56% 0 0% 0 0%
10 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
11 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
12 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
13 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
15 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
16 2 2.74% 2 13.33% 0 0% 0 0% 0 0%
22 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Time In                    
2011-09-12 19:20:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-09-18 22:32:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-09-21 19:13:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-02 14:25:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-05 12:35:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-08 21:55:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-10 17:43:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-13 19:28:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-24 19:55:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-27 11:05:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-03 15:35:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-06 14:55:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-12 10:40:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-12-04 18:35:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-12-11 10:50:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2012-02-21 17:43:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-02-27 19:25:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-04 19:55:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-06 19:09:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-08 09:15:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-08 17:00:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-10 14:48:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-11 20:24:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-12 13:25:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-15 16:35:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-20 11:04:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-21 20:40:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-22 23:41:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-23 17:00:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-25 12:42:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-29 12:40:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-04-05 15:09:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-04-05 18:03:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-06-02 20:45:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-05 12:08:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-07 17:35:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-08 15:40:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-09 20:15:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-18 20:50:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-21 11:10:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-21 13:40:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-22 13:05:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-22 19:40:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-25 11:05:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-25 21:30:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-01 10:30:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-04 20:35:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-06 10:06:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-06 20:55:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-07 10:05:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-13 09:45:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-08-30 16:40:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-08-31 19:25:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-01 21:38:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-03 15:40:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-07 10:38:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-08 15:22:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-08 20:35:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-09 08:45:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-11 14:45:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-11 17:47:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-11 17:54:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-12 09:31:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-13 08:20:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-13 19:08:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-17 18:45:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-18 14:42:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-19 09:52:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-19 20:25:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-20 11:08:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-28 11:13:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-10-01 10:25:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-10-06 14:25:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Time Out                    
2011-09-12 19:38:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-09-18 22:43:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-09-21 19:22:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-02 14:44:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-05 12:46:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-08 22:06:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-10 17:55:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-13 19:38:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-24 20:02:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-10-27 11:14:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-03 15:45:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-06 15:07:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-11-12 10:48:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-12-04 18:41:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2011-12-11 11:00:00 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2012-02-21 17:56:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-02-27 19:32:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-04 20:03:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-06 19:23:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-08 09:30:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-08 17:17:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-10 14:57:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-11 20:33:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-12 13:38:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-15 16:41:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-20 11:14:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-21 20:51:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-22 23:54:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-23 17:13:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-25 12:51:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-03-29 12:52:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-04-05 15:21:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-04-05 18:20:00 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
2012-06-02 20:58:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-05 12:18:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-07 17:46:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-08 15:51:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-09 20:24:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-18 20:58:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-21 11:25:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-21 13:53:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-22 13:10:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-22 19:47:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-25 11:15:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-06-25 21:37:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-01 10:46:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-04 20:42:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-06 10:11:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-06 21:02:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-07 10:15:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-07-13 09:50:00 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
2012-08-30 16:52:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-08-31 19:35:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-01 21:48:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-03 15:50:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-07 10:45:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-08 15:30:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-08 20:46:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-09 08:54:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-11 14:55:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-11 17:52:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-11 18:00:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-12 09:39:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-13 08:30:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-13 19:15:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-17 18:52:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-18 14:49:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-19 10:07:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-19 20:38:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-20 11:20:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-09-28 11:21:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-10-01 10:35:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
2012-10-06 14:33:00 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Time of Visit                    
07:00-10:00 5 6.85% 0 0% 1 5.56% 1 5.56% 3 13.64%
10:01-13:00 18 24.66% 4 26.67% 3 16.67% 6 33.33% 5 22.73%
13:01-17:00 16 21.92% 3 20% 4 22.22% 3 16.67% 6 27.27%
17:01-20:00 20 27.4% 6 40% 7 38.89% 2 11.11% 5 22.73%
20:01-24:00 14 19.18% 2 13.33% 3 16.67% 6 33.33% 3 13.64%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 72 98.63% 14 93.33% 18 100% 18 100% 22 100%
No 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
غير مصانه بشكل جيد 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 32 43.84% 8 53.33% 9 50% 7 38.89% 8 36.36%
N.A. 41 56.16% 7 46.67% 9 50% 11 61.11% 14 63.64%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 30 41.1% 8 53.33% 9 50% 7 38.89% 6 27.27%
N.A. 43 58.9% 7 46.67% 9 50% 11 61.11% 16 72.73%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 4 5.48% 3 20% 1 5.56% 0 0% 0 0%
No 69 94.52% 12 80% 17 94.44% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
تأخر مع الزبائن 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
تأخر مع بعض من الزبائن 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 71 97.26% 13 86.67% 18 100% 18 100% 22 100%
No 2 2.74% 2 13.33% 0 0% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
Approached the opposite side 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 55 75.34% 11 73.33% 18 100% 14 77.78% 12 54.55%
No 18 24.66% 4 26.67% 0 0% 4 22.22% 10 45.45%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
NO GREETING 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
NO GREETINGS 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
No greetings or did not wish 12 16.44% 0 0% 0 0% 4 22.22% 8 36.36%
Normal without any expressions 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
no greetings 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
لم يتم الترحيب بي 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
10. Did the staff thank you as you were leaving?                    
Yes 52 71.23% 11 73.33% 14 77.78% 10 55.56% 17 77.27%
No 21 28.77% 4 26.67% 4 22.22% 8 44.44% 5 22.73%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
DID NOT SAY ANYTHING 4 5.48% 0 0% 4 22.22% 0 0% 0 0%
Did not say anything 4 5.48% 1 6.67% 0 0% 2 11.11% 1 4.55%
No farewell greeting or no thank you when leaving 9 12.33% 0 0% 0 0% 5 27.78% 4 18.18%
No greetings or did not wish 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
did not say anything 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
لم يقم بشكري 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
12. Was he able to communicate with customer?                    
Yes 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
13. Was the attendant wearing visible nametag?                    
Yes 65 89.04% 14 93.33% 16 88.89% 16 88.89% 19 86.36%
No 8 10.96% 1 6.67% 2 11.11% 2 11.11% 3 13.64%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
COULD NOT READ NAME 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
COULD NOT READ THE NAME. 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 8 10.96% 0 0% 0 0% 4 22.22% 4 18.18%
Could not see the name 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
I can't read it 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
NO NAME TAG 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
No name tag 4 5.48% 0 0% 0 0% 2 11.11% 2 9.09%
WAS WEARING NAMETAG BUT COULD NOT READ THE NAME. 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
could not read the name 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
gainy 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
ibrahim 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
mardoom 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
no name tag 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
waleem 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
لا استطيع قراءة الاسم 2 2.74% 0 0% 2 11.11% 0 0% 0 0%
لا يرتدي بطاقه 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
لا يضع بطاقه 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 9 12.33% 3 20% 3 16.67% 1 5.56% 2 9.09%
No 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
N.A. 63 86.3% 11 73.33% 15 83.33% 17 94.44% 20 90.91%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 68 93.15% 12 80% 16 88.89% 18 100% 22 100%
No 5 6.85% 3 20% 2 11.11% 0 0% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
DID NOT SAY ANYTHING 3 4.11% 1 6.67% 2 11.11% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
50 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 31 42.47% 7 46.67% 10 55.56% 6 33.33% 8 36.36%
No 42 57.53% 8 53.33% 8 44.44% 12 66.67% 14 63.64%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
DID NOT CLEAN WINDSCREEN 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
DID NOT OFEFR 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
DID NOT OFFER 3 4.11% 0 0% 3 16.67% 0 0% 0 0%
DID NOT OFFER TO CLEAN 2 2.74% 0 0% 2 11.11% 0 0% 0 0%
DID NOT OFFER TO CLEAN. 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
DID NOT WIPE 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
DID NOT WIPE THE GLASS 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 26 35.62% 0 0% 0 0% 12 66.67% 14 63.64%
He did not offer to clean 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
20. Were you given correct change?                    
Yes 41 56.16% 8 53.33% 10 55.56% 7 38.89% 16 72.73%
N.A. 32 43.84% 7 46.67% 8 44.44% 11 61.11% 6 27.27%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 73 100% 15 100% 18 100% 18 100% 22 100%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 50 68.49% 0 0% 17 94.44% 12 66.67% 21 95.45%
No 4 5.48% 0 0% 1 5.56% 2 11.11% 1 4.55%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
No soap 3 4.11% 0 0% 0 0% 2 11.11% 1 4.55%
Restroom closed 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
لا يوجد صابون 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 44 60.27% 0 0% 17 94.44% 9 50% 18 81.82%
No 10 13.7% 0 0% 1 5.56% 5 27.78% 4 18.18%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
NO TOILET TISSUES AVAILABLE 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
No tissues 7 9.59% 0 0% 0 0% 5 27.78% 2 9.09%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 16 21.92% 0 0% 13 72.22% 0 0% 3 13.64%
No 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
N.A. 41 56.16% 0 0% 5 27.78% 17 94.44% 19 86.36%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
no paper towel 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
23a. Were sinks clean?                    
Yes 53 72.6% 0 0% 18 100% 14 77.78% 21 95.45%
No 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
It was dirty 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
23b. Were mirrors clean?                    
Yes 51 69.86% 0 0% 17 94.44% 14 77.78% 20 90.91%
No 3 4.11% 0 0% 1 5.56% 0 0% 2 9.09%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
RUST STAINS ON MIRROR. 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
water spots on the mirror 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
23c. Were hand dryers clean?                    
Yes 46 63.01% 0 0% 16 88.89% 13 72.22% 17 77.27%
No 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
N.A. 10 13.7% 0 0% 2 11.11% 5 27.78% 3 13.64%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
It was dirty 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
No dryers 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
thers no hand dryes 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
لا يوجد مجففات ايدي 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 53 72.6% 0 0% 18 100% 14 77.78% 21 95.45%
No 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
It was dirty 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
23e. Were toilets and urinals clean?                    
Yes 52 71.23% 0 0% 18 100% 13 72.22% 21 95.45%
No 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
Urinal was dirty 2 2.74% 0 0% 0 0% 1 5.56% 1 4.55%
24a. Were doors clean?                    
Yes 52 71.23% 0 0% 18 100% 14 77.78% 20 90.91%
No 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
It was dirty 2 2.74% 0 0% 0 0% 0 0% 2 9.09%
24b. Were walls clean?                    
Yes 54 73.97% 0 0% 18 100% 14 77.78% 22 100%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
24c. Were ceiling clean?                    
Yes 54 73.97% 0 0% 18 100% 14 77.78% 22 100%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
24d. Were vents clean?                    
Yes 53 72.6% 0 0% 18 100% 13 72.22% 22 100%
N.A. 5 6.85% 0 0% 0 0% 5 27.78% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
24e. Were floors clean?                    
Yes 45 61.64% 0 0% 17 94.44% 11 61.11% 17 77.27%
No 9 12.33% 0 0% 1 5.56% 3 16.67% 5 22.73%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
Comments                    
TISSUES ON FLOOR 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
Water on the floor 8 10.96% 0 0% 0 0% 3 16.67% 5 22.73%
24f. Were baseboards clean?                    
Yes 54 73.97% 0 0% 18 100% 14 77.78% 22 100%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
24g. Were grout clean?                    
Yes 54 73.97% 0 0% 18 100% 14 77.78% 22 100%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
25a. Were trash containers clean?                    
Yes 53 72.6% 0 0% 18 100% 13 72.22% 22 100%
N.A. 5 6.85% 0 0% 0 0% 5 27.78% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
25b. Were trash containers not overflowing?                    
Yes 53 72.6% 0 0% 18 100% 13 72.22% 22 100%
N.A. 5 6.85% 0 0% 0 0% 5 27.78% 0 0%
Total 58 100% 0 100% 18 100% 18 100% 22 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 66 90.41% 15 100% 18 100% 12 66.67% 21 95.45%
No 3 4.11% 0 0% 0 0% 2 11.11% 1 4.55%
N.A. 4 5.48% 0 0% 0 0% 4 22.22% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
Bad smell 3 4.11% 0 0% 0 0% 2 11.11% 1 4.55%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 64 87.67% 14 93.33% 18 100% 12 66.67% 20 90.91%
No 4 5.48% 0 0% 0 0% 2 11.11% 2 9.09%
N.A. 5 6.85% 1 6.67% 0 0% 4 22.22% 0 0%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
107 1 1.37% 0 0% 0 0% 0 0% 1 4.55%
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 3 4.11% 0 0% 0 0% 2 11.11% 1 4.55%
28. Was the Mosque premises clean ?                    
Yes 14 19.18% 3 20% 8 44.44% 2 11.11% 1 4.55%
N.A. 59 80.82% 12 80% 10 55.56% 16 88.89% 21 95.45%
Total 73 100% 15 100% 18 100% 18 100% 22 100%
Comments                    
NO Mosque NO MOSQUE 1 1.37% 1 6.67% 0 0% 0 0% 0 0%
No mosque 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
OVER ALL COMMENTS                    
Bathroom Closed 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
CSA WAS NOT WEARING A NAME TAG 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME. MIRROR WAS RUSTY. 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
CSA WAS WEARING NAME TAG BUT COULD NOT READ NAME 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
CSA WAS WEARING THE NAME TAG BUT COULD NOT READ THE NAME. 1 1.37% 0 0% 1 5.56% 0 0% 0 0%
No mosque 1 1.37% 0 0% 0 0% 1 5.56% 0 0%
Restroom closed 2 2.74% 0 0% 0 0% 2 11.11% 0 0%
كان ممتاز في التعامل وليس عليه غبار على الاطلاق وقدم الخدمه على اكمل وجه 1 1.37% 0 0% 1 5.56% 0 0% 0 0%