Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 6640

Sample Size:  25

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 8% 2 33.33% 0 0% 0 0% 0 0%
en 23 92% 4 66.67% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Company                    
Adnoc 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Shopper ID                    
60 1 4% 0 0% 1 12.5% 0 0% 0 0%
123 1 4% 0 0% 0 0% 1 12.5% 0 0%
126 3 12% 0 0% 1 12.5% 1 12.5% 1 33.33%
128 2 8% 0 0% 0 0% 2 25% 0 0%
129 1 4% 0 0% 0 0% 1 12.5% 0 0%
130 1 4% 1 16.67% 0 0% 0 0% 0 0%
134 2 8% 1 16.67% 1 12.5% 0 0% 0 0%
146 1 4% 1 16.67% 0 0% 0 0% 0 0%
147 1 4% 1 16.67% 0 0% 0 0% 0 0%
148 2 8% 2 33.33% 0 0% 0 0% 0 0%
159 2 8% 0 0% 1 12.5% 1 12.5% 0 0%
192 1 4% 0 0% 1 12.5% 0 0% 0 0%
1054 1 4% 0 0% 0 0% 0 0% 1 33.33%
2010 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012 2 8% 0 0% 2 25% 0 0% 0 0%
2014 1 4% 0 0% 0 0% 1 12.5% 0 0%
2015 2 8% 0 0% 0 0% 1 12.5% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Serial No                    
0447 1 4% 0 0% 0 0% 1 12.5% 0 0%
0453 1 4% 0 0% 1 12.5% 0 0% 0 0%
0454 1 4% 0 0% 1 12.5% 0 0% 0 0%
0461 1 4% 0 0% 1 12.5% 0 0% 0 0%
0462 1 4% 0 0% 1 12.5% 0 0% 0 0%
0465 1 4% 0 0% 1 12.5% 0 0% 0 0%
0466 1 4% 0 0% 1 12.5% 0 0% 0 0%
0475 1 4% 0 0% 0 0% 1 12.5% 0 0%
0479 1 4% 0 0% 0 0% 1 12.5% 0 0%
0480 1 4% 0 0% 0 0% 1 12.5% 0 0%
0483 1 4% 0 0% 0 0% 1 12.5% 0 0%
0484 1 4% 0 0% 0 0% 1 12.5% 0 0%
0494 1 4% 0 0% 1 12.5% 0 0% 0 0%
0495 1 4% 0 0% 1 12.5% 0 0% 0 0%
0510 1 4% 0 0% 0 0% 1 12.5% 0 0%
0511 1 4% 0 0% 0 0% 1 12.5% 0 0%
0515 1 4% 0 0% 0 0% 0 0% 1 33.33%
0518 1 4% 0 0% 0 0% 0 0% 1 33.33%
0539 1 4% 0 0% 0 0% 0 0% 1 33.33%
351 1 4% 1 16.67% 0 0% 0 0% 0 0%
408 1 4% 1 16.67% 0 0% 0 0% 0 0%
409 1 4% 1 16.67% 0 0% 0 0% 0 0%
543 1 4% 1 16.67% 0 0% 0 0% 0 0%
754 1 4% 1 16.67% 0 0% 0 0% 0 0%
755 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Operator Code                    
1 4% 1 16.67% 0 0% 0 0% 0 0%
172 1 4% 1 16.67% 0 0% 0 0% 0 0%
3404 1 4% 1 16.67% 0 0% 0 0% 0 0%
3409 1 4% 0 0% 0 0% 0 0% 1 33.33%
5051 2 8% 2 33.33% 0 0% 0 0% 0 0%
9001 8 32% 0 0% 0 0% 8 100% 0 0%
9003 1 4% 0 0% 0 0% 0 0% 1 33.33%
basma 9 36% 0 0% 8 100% 0 0% 1 33.33%
بسمه 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Emirate                    
Western Region 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Site ID                    
57 5 20% 1 16.67% 2 25% 2 25% 0 0%
103 8 32% 3 50% 2 25% 2 25% 1 33.33%
104 6 24% 1 16.67% 2 25% 2 25% 1 33.33%
166 6 24% 1 16.67% 2 25% 2 25% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Number of Staff                    
1 2 8% 1 16.67% 1 12.5% 0 0% 0 0%
2 7 28% 3 50% 1 12.5% 2 25% 1 33.33%
3 6 24% 0 0% 4 50% 2 25% 0 0%
4 4 16% 0 0% 2 25% 1 12.5% 1 33.33%
6 4 16% 2 33.33% 0 0% 2 25% 0 0%
7 1 4% 0 0% 0 0% 1 12.5% 0 0%
8 1 4% 0 0% 0 0% 0 0% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
CSA Name                    
4 16% 0 0% 3 37.5% 1 12.5% 0 0%
ABDULLA 1 4% 1 16.67% 0 0% 0 0% 0 0%
ABDULLA AHMED 1 4% 1 16.67% 0 0% 0 0% 0 0%
HANIFA 1 4% 1 16.67% 0 0% 0 0% 0 0%
SAHM ABDUL GADAR 1 4% 1 16.67% 0 0% 0 0% 0 0%
abd alrazaq 1 4% 0 0% 0 0% 1 12.5% 0 0%
baseer 1 4% 0 0% 0 0% 0 0% 1 33.33%
cant read 1 4% 0 0% 0 0% 0 0% 1 33.33%
cant read the name 1 4% 0 0% 1 12.5% 0 0% 0 0%
haneef 1 4% 0 0% 1 12.5% 0 0% 0 0%
jaafar 1 4% 0 0% 0 0% 0 0% 1 33.33%
mohd 2 8% 0 0% 1 12.5% 1 12.5% 0 0%
moner 1 4% 0 0% 0 0% 1 12.5% 0 0%
mostafa 2 8% 0 0% 0 0% 2 25% 0 0%
sadeq 1 4% 0 0% 0 0% 1 12.5% 0 0%
soder 1 4% 0 0% 0 0% 1 12.5% 0 0%
soudeer 2 8% 0 0% 2 25% 0 0% 0 0%
شاهل 1 4% 1 16.67% 0 0% 0 0% 0 0%
لم استطيع قراءه الاسم 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
CSA Number                    
14 56% 4 66.67% 8 100% 1 12.5% 1 33.33%
06432 1 4% 0 0% 0 0% 1 12.5% 0 0%
08139 1 4% 0 0% 0 0% 1 12.5% 0 0%
09008 1 4% 0 0% 0 0% 1 12.5% 0 0%
13263 1 4% 0 0% 0 0% 1 12.5% 0 0%
6879 1 4% 0 0% 0 0% 1 12.5% 0 0%
8094 1 4% 0 0% 0 0% 0 0% 1 33.33%
941125 1 4% 0 0% 0 0% 1 12.5% 0 0%
941152 1 4% 0 0% 0 0% 1 12.5% 0 0%
941802 1 4% 1 16.67% 0 0% 0 0% 0 0%
9931 1 4% 0 0% 0 0% 0 0% 1 33.33%
993648 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Gender                    
Male 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Height                    
Tall 1 4% 1 16.67% 0 0% 0 0% 0 0%
Medium 16 64% 4 66.67% 7 87.5% 3 37.5% 2 66.67%
Short 8 32% 1 16.67% 1 12.5% 5 62.5% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Built                    
Thin 5 20% 0 0% 2 25% 2 25% 1 33.33%
Medium 20 80% 6 100% 6 75% 6 75% 2 66.67%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Spectacles                    
Yes 4 16% 0 0% 1 12.5% 3 37.5% 0 0%
No 21 84% 6 100% 7 87.5% 5 62.5% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Beard                    
Yes 8 32% 2 33.33% 0 0% 3 37.5% 3 100%
No 17 68% 4 66.67% 8 100% 5 62.5% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Mustache                    
Yes 16 64% 3 50% 5 62.5% 7 87.5% 1 33.33%
No 9 36% 3 50% 3 37.5% 1 12.5% 2 66.67%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Ethnic Groups                    
Expat Arabs 1 4% 1 16.67% 0 0% 0 0% 0 0%
Expat. Arabs 1 4% 0 0% 1 12.5% 0 0% 0 0%
Filipino 1 4% 0 0% 1 12.5% 0 0% 0 0%
Indian 21 84% 4 66.67% 6 75% 8 100% 3 100%
Others 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Other Ethnic Groups                    
24 96% 5 83.33% 8 100% 8 100% 3 100%
نيبالي 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Date                    
2011-10-28 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-11-12 2 8% 2 33.33% 0 0% 0 0% 0 0%
2011-11-30 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-12-29 2 8% 2 33.33% 0 0% 0 0% 0 0%
2012-02-24 2 8% 0 0% 2 25% 0 0% 0 0%
2012-03-03 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-15 2 8% 0 0% 2 25% 0 0% 0 0%
2012-03-17 2 8% 0 0% 2 25% 0 0% 0 0%
2012-03-23 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-05-28 2 8% 0 0% 0 0% 2 25% 0 0%
2012-05-29 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-02 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-14 2 8% 0 0% 0 0% 2 25% 0 0%
2012-06-15 2 8% 0 0% 0 0% 2 25% 0 0%
2012-09-23 1 4% 0 0% 0 0% 0 0% 1 33.33%
2012-09-25 1 4% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 1 4% 0 0% 0 0% 0 0% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Amount                    
38.03 1 4% 1 16.67% 0 0% 0 0% 0 0%
48.17 1 4% 0 0% 1 12.5% 0 0% 0 0%
48.64 1 4% 0 0% 1 12.5% 0 0% 0 0%
50.00 22 88% 5 83.33% 6 75% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Number of Vehicles                    
0 1 4% 1 16.67% 0 0% 0 0% 0 0%
1 1 4% 1 16.67% 0 0% 0 0% 0 0%
2 4 16% 2 33.33% 1 12.5% 1 12.5% 0 0%
3 2 8% 0 0% 0 0% 1 12.5% 1 33.33%
4 4 16% 1 16.67% 2 25% 1 12.5% 0 0%
5 3 12% 0 0% 1 12.5% 1 12.5% 1 33.33%
6 1 4% 0 0% 1 12.5% 0 0% 0 0%
9 3 12% 1 16.67% 2 25% 0 0% 0 0%
10 2 8% 0 0% 1 12.5% 1 12.5% 0 0%
11 2 8% 0 0% 0 0% 2 25% 0 0%
15 1 4% 0 0% 0 0% 1 12.5% 0 0%
25 1 4% 0 0% 0 0% 0 0% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Time In                    
2011-10-28 14:45:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-11-12 12:57:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-11-12 15:28:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-11-30 13:33:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-12-29 10:29:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-12-29 13:50:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2012-02-24 09:03:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-02-24 18:58:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-03 18:28:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-15 09:05:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-15 16:52:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-17 09:10:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-17 10:20:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-23 10:05:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-05-28 15:55:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-05-28 16:48:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-05-29 11:40:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-02 09:39:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-14 08:12:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-14 11:50:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-15 10:28:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-15 12:00:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-09-23 16:09:00 1 4% 0 0% 0 0% 0 0% 1 33.33%
2012-09-25 07:20:00 1 4% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 19:34:00 1 4% 0 0% 0 0% 0 0% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Time Out                    
2011-10-28 14:51:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-11-12 13:00:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-11-12 15:37:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-11-30 13:40:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-12-29 10:35:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2011-12-29 13:56:00 1 4% 1 16.67% 0 0% 0 0% 0 0%
2012-02-24 09:17:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-02-24 19:17:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-03 18:38:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-15 09:16:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-15 17:01:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-17 09:23:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-17 10:31:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-03-23 10:19:00 1 4% 0 0% 1 12.5% 0 0% 0 0%
2012-05-28 16:00:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-05-28 16:58:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-05-29 11:45:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-02 09:50:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-14 08:29:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-14 11:58:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-15 10:36:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-06-15 12:14:00 1 4% 0 0% 0 0% 1 12.5% 0 0%
2012-09-23 16:18:00 1 4% 0 0% 0 0% 0 0% 1 33.33%
2012-09-25 07:28:00 1 4% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 19:47:00 1 4% 0 0% 0 0% 0 0% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Time of Visit                    
07:00-10:00 6 24% 0 0% 3 37.5% 2 25% 1 33.33%
10:01-13:00 8 32% 2 33.33% 2 25% 4 50% 0 0%
13:01-17:00 7 28% 4 66.67% 0 0% 2 25% 1 33.33%
17:01-20:00 4 16% 0 0% 3 37.5% 0 0% 1 33.33%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 24 96% 6 100% 7 87.5% 8 100% 3 100%
No 1 4% 0 0% 1 12.5% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 3 12% 0 0% 2 25% 0 0% 1 33.33%
N.A. 22 88% 6 100% 6 75% 8 100% 2 66.67%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 12% 0 0% 2 25% 0 0% 1 33.33%
N.A. 22 88% 6 100% 6 75% 8 100% 2 66.67%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 24 96% 5 83.33% 8 100% 8 100% 3 100%
No 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
غير نظيفه 1 4% 1 16.67% 0 0% 0 0% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 2 8% 1 16.67% 0 0% 1 12.5% 0 0%
No 23 92% 5 83.33% 8 100% 7 87.5% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
Had to wait 1 4% 0 0% 0 0% 1 12.5% 0 0%
لم يتأخر 2 8% 2 33.33% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 23 92% 6 100% 6 75% 8 100% 3 100%
No 2 8% 0 0% 2 25% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
لم يقترب من المركبه 1 4% 0 0% 1 12.5% 0 0% 0 0%
لم يقترب من جهة المركبه 1 4% 0 0% 1 12.5% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 18 72% 2 33.33% 5 62.5% 8 100% 3 100%
No 7 28% 4 66.67% 3 37.5% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
DID NOT GREET 1 4% 1 16.67% 0 0% 0 0% 0 0%
HE DID NOT SAY ANYTHING 1 4% 1 16.67% 0 0% 0 0% 0 0%
NO GREETINGS 2 8% 2 33.33% 0 0% 0 0% 0 0%
الموظف كان عادي جدا 2 8% 0 0% 2 25% 0 0% 0 0%
لم يرحب بي ولم يبتسم 1 4% 0 0% 1 12.5% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
Yes 1 4% 1 16.67% 0 0% 0 0% 0 0%
N.A. 24 96% 5 83.33% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 23 92% 4 66.67% 8 100% 8 100% 3 100%
No 2 8% 2 33.33% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
DID NOT SAY ANYTHING 1 4% 1 16.67% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 21 84% 6 100% 5 62.5% 7 87.5% 3 100%
No 4 16% 0 0% 3 37.5% 1 12.5% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 4% 0 0% 0 0% 0 0% 1 33.33%
No name tag 1 4% 0 0% 0 0% 1 12.5% 0 0%
haneef 1 4% 0 0% 1 12.5% 0 0% 0 0%
jaafar 1 4% 0 0% 0 0% 0 0% 1 33.33%
mohd 1 4% 0 0% 1 12.5% 0 0% 0 0%
soudeer 2 8% 0 0% 2 25% 0 0% 0 0%
لا استطيع قراءة الاسم 1 4% 0 0% 1 12.5% 0 0% 0 0%
لايرتدي بطاقه 3 12% 0 0% 3 37.5% 0 0% 0 0%
لم استطيع قراءة الاسم 1 4% 1 16.67% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 24 96% 5 83.33% 8 100% 8 100% 3 100%
No 1 4% 1 16.67% 0 0% 0 0% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
لم يؤكد على كمية ونوع الوقود 1 4% 1 16.67% 0 0% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 19 76% 3 50% 6 75% 7 87.5% 3 100%
No 6 24% 3 50% 2 25% 1 12.5% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
DID NOT CLEAN 1 4% 1 16.67% 0 0% 0 0% 0 0%
DID NOT OFFER 1 4% 1 16.67% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 1 4% 0 0% 0 0% 1 12.5% 0 0%
لم يعرض علي تنظيف زجاج السياره 1 4% 0 0% 1 12.5% 0 0% 0 0%
لم يغرض علي تنظيف الزجاج 1 4% 0 0% 1 12.5% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
20. Were you given correct change?                    
Yes 13 52% 6 100% 3 37.5% 1 12.5% 3 100%
N.A. 12 48% 0 0% 5 62.5% 7 87.5% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 25 100% 6 100% 8 100% 8 100% 3 100%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 13 52% 0 0% 5 62.5% 5 62.5% 3 100%
No 5 20% 0 0% 3 37.5% 2 25% 0 0%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
Comments                    
No soap 2 8% 0 0% 0 0% 2 25% 0 0%
no soap 1 4% 0 0% 1 12.5% 0 0% 0 0%
لا يوجد صابون 2 8% 0 0% 2 25% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 16 64% 0 0% 8 100% 5 62.5% 3 100%
No 2 8% 0 0% 0 0% 2 25% 0 0%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
Comments                    
No tissues 2 8% 0 0% 0 0% 2 25% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 10 40% 0 0% 8 100% 0 0% 2 66.67%
No 2 8% 0 0% 0 0% 2 25% 0 0%
N.A. 7 28% 0 0% 0 0% 6 75% 1 33.33%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
Comments                    
no paper towel 4 16% 0 0% 0 0% 4 50% 0 0%
23a. Were sinks clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
23b. Were mirrors clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
23c. Were hand dryers clean?                    
Yes 10 40% 0 0% 4 50% 5 62.5% 1 33.33%
N.A. 9 36% 0 0% 4 50% 3 37.5% 2 66.67%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
Comments                    
No dryers 2 8% 0 0% 0 0% 2 25% 0 0%
there is no hand dryes 1 4% 0 0% 1 12.5% 0 0% 0 0%
لايوجد مجففات ايدي 3 12% 0 0% 3 37.5% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
23e. Were toilets and urinals clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
24a. Were doors clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
24b. Were walls clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
24c. Were ceiling clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
24d. Were vents clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
24e. Were floors clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
24f. Were baseboards clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
24g. Were grout clean?                    
Yes 18 72% 0 0% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
25a. Were trash containers clean?                    
Yes 17 68% 0 0% 7 87.5% 7 87.5% 3 100%
N.A. 2 8% 0 0% 1 12.5% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
Comments                    
لا يوجد حاويات قمامه 1 4% 0 0% 1 12.5% 0 0% 0 0%
25b. Were trash containers not overflowing?                    
Yes 17 68% 0 0% 7 87.5% 7 87.5% 3 100%
N.A. 2 8% 0 0% 1 12.5% 1 12.5% 0 0%
Total 19 100% 0 100% 8 100% 8 100% 3 100%
Comments                    
لا يوجد حاويات قمامه 1 4% 0 0% 1 12.5% 0 0% 0 0%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 23 92% 5 83.33% 8 100% 7 87.5% 3 100%
No 1 4% 1 16.67% 0 0% 0 0% 0 0%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
Comments                    
BAD SMELL 1 4% 1 16.67% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 24 96% 6 100% 8 100% 7 87.5% 3 100%
N.A. 1 4% 0 0% 0 0% 1 12.5% 0 0%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
28. Was the Mosque premises clean ?                    
Yes 7 28% 2 33.33% 1 12.5% 3 37.5% 1 33.33%
N.A. 18 72% 4 66.67% 7 87.5% 5 62.5% 2 66.67%
Total 25 100% 6 100% 8 100% 8 100% 3 100%
OVER ALL COMMENTS                    
الحمام نظيف 1 4% 1 16.67% 0 0% 0 0% 0 0%