Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 907662

Sample Size:  80

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 35 43.75% 1 7.14% 9 45% 10 47.62% 15 60%
en 45 56.25% 13 92.86% 11 55% 11 52.38% 10 40%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Company                    
Adnoc 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Shopper ID                    
23 1 1.25% 0 0% 0 0% 0 0% 1 4%
37 1 1.25% 0 0% 1 5% 0 0% 0 0%
69 3 3.75% 0 0% 1 5% 1 4.76% 1 4%
112 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
113 2 2.5% 0 0% 1 5% 0 0% 1 4%
114 2 2.5% 0 0% 1 5% 1 4.76% 0 0%
127 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
128 3 3.75% 0 0% 0 0% 2 9.52% 1 4%
129 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
131 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
141 1 1.25% 0 0% 0 0% 0 0% 1 4%
143 1 1.25% 0 0% 1 5% 0 0% 0 0%
147 5 6.25% 2 14.29% 2 10% 0 0% 1 4%
148 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
149 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
154 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
155 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
158 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
159 2 2.5% 0 0% 2 10% 0 0% 0 0%
162 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
165 3 3.75% 3 21.43% 0 0% 0 0% 0 0%
199 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
221 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
261 1 1.25% 0 0% 0 0% 0 0% 1 4%
1005 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
1023 1 1.25% 0 0% 1 5% 0 0% 0 0%
1029 1 1.25% 0 0% 0 0% 0 0% 1 4%
1039 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
1045 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
1047 1 1.25% 0 0% 0 0% 0 0% 1 4%
1049 1 1.25% 0 0% 1 5% 0 0% 0 0%
1050 4 5% 0 0% 0 0% 1 4.76% 3 12%
1052 2 2.5% 0 0% 1 5% 0 0% 1 4%
1053 2 2.5% 0 0% 2 10% 0 0% 0 0%
1057 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
1059 2 2.5% 0 0% 1 5% 0 0% 1 4%
1060 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
2010 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
2014 2 2.5% 0 0% 1 5% 1 4.76% 0 0%
2015 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
2016 1 1.25% 0 0% 0 0% 0 0% 1 4%
2017 1 1.25% 0 0% 1 5% 0 0% 0 0%
2019 1 1.25% 0 0% 1 5% 0 0% 0 0%
2020 1 1.25% 0 0% 1 5% 0 0% 0 0%
2021 1 1.25% 0 0% 1 5% 0 0% 0 0%
2024 2 2.5% 0 0% 0 0% 2 9.52% 0 0%
2027 1 1.25% 0 0% 0 0% 0 0% 1 4%
2028 1 1.25% 0 0% 0 0% 0 0% 1 4%
2032 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2036 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2090 2 2.5% 0 0% 0 0% 0 0% 2 8%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Serial No                    
0016 1 1.25% 0 0% 1 5% 0 0% 0 0%
0017 1 1.25% 0 0% 1 5% 0 0% 0 0%
0019 1 1.25% 0 0% 0 0% 0 0% 1 4%
0020 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
0021 1 1.25% 1 7.14% 0 0% 1 4.76% 0 0%
0063 1 1.25% 0 0% 1 5% 0 0% 0 0%
0064 1 1.25% 0 0% 1 5% 0 0% 0 0%
0065 1 1.25% 0 0% 1 5% 0 0% 0 0%
0066 1 1.25% 0 0% 1 5% 0 0% 0 0%
0067 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0068 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
0069 3 3.75% 0 0% 1 5% 1 4.76% 1 4%
0070 3 3.75% 0 0% 1 5% 1 4.76% 1 4%
0071 1 1.25% 0 0% 0 0% 0 0% 1 4%
0073 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0074 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0075 1 1.25% 0 0% 0 0% 0 0% 1 4%
0076 1 1.25% 0 0% 0 0% 0 0% 1 4%
0096 1 1.25% 0 0% 1 5% 0 0% 0 0%
0097 1 1.25% 0 0% 1 5% 0 0% 0 0%
0099 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0100 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0101 1 1.25% 0 0% 0 0% 0 0% 1 4%
0102 1 1.25% 0 0% 0 0% 0 0% 1 4%
0154 1 1.25% 0 0% 1 5% 0 0% 0 0%
0155 1 1.25% 0 0% 1 5% 0 0% 0 0%
0157 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0158 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
0159 2 2.5% 0 0% 1 5% 0 0% 1 4%
0160 2 2.5% 0 0% 1 5% 0 0% 1 4%
0162 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0163 2 2.5% 0 0% 1 5% 1 4.76% 0 0%
0164 2 2.5% 0 0% 1 5% 0 0% 1 4%
0165 1 1.25% 0 0% 0 0% 0 0% 1 4%
0166 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
0167 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0170 1 1.25% 0 0% 0 0% 0 0% 1 4%
0171 1 1.25% 0 0% 0 0% 0 0% 1 4%
0172 1 1.25% 0 0% 1 5% 0 0% 0 0%
0173 1 1.25% 0 0% 1 5% 0 0% 0 0%
0175 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0176 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0180 1 1.25% 0 0% 0 0% 0 0% 1 4%
0181 1 1.25% 0 0% 0 0% 0 0% 1 4%
0205 1 1.25% 0 0% 1 5% 0 0% 0 0%
0206 1 1.25% 0 0% 1 5% 0 0% 0 0%
0210 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0211 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0214 1 1.25% 0 0% 0 0% 0 0% 1 4%
0215 1 1.25% 0 0% 0 0% 0 0% 1 4%
0229 1 1.25% 0 0% 0 0% 0 0% 1 4%
0230 1 1.25% 0 0% 0 0% 0 0% 1 4%
0523 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
0545 1 1.25% 0 0% 0 0% 0 0% 1 4%
140 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
197 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
21 1 1.25% 1 7.14% 0 0% 1 4.76% 0 0%
243 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
349 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
359 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
360 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
389 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
429 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
591 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
592 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
621 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
640 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
752 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Total 80 100% 15 100% 20 100% 22 100% 25 100%
Operator Code                    
7 8.75% 7 50% 0 0% 0 0% 0 0%
11 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
172 3 3.75% 3 21.43% 0 0% 0 0% 0 0%
3404 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
3409 8 10% 0 0% 0 0% 0 0% 8 32%
5051 36 45% 0 0% 11 55% 10 47.62% 15 60%
9001 11 13.75% 0 0% 0 0% 11 52.38% 0 0%
9003 1 1.25% 0 0% 0 0% 0 0% 1 4%
basma 10 12.5% 0 0% 9 45% 0 0% 1 4%
بسمه 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Emirate                    
Abu Dhabi 70 87.5% 13 92.86% 18 90% 18 85.71% 21 84%
Abudhabi 3 3.75% 0 0% 0 0% 1 4.76% 2 8%
Musaffah 7 8.75% 1 7.14% 2 10% 2 9.52% 2 8%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Site ID                    
6 7 8.75% 1 7.14% 2 10% 2 9.52% 2 8%
100 7 8.75% 1 7.14% 2 10% 2 9.52% 2 8%
101 8 10% 1 7.14% 2 10% 2 9.52% 3 12%
102 8 10% 2 14.29% 2 10% 2 9.52% 2 8%
114 8 10% 2 14.29% 2 10% 2 9.52% 2 8%
141 8 10% 1 7.14% 2 10% 2 9.52% 3 12%
142 10 12.5% 3 21.43% 2 10% 2 9.52% 3 12%
143 7 8.75% 1 7.14% 2 10% 2 9.52% 2 8%
147 7 8.75% 1 7.14% 2 10% 2 9.52% 2 8%
158 7 8.75% 1 7.14% 2 10% 2 9.52% 2 8%
499 3 3.75% 0 0% 0 0% 1 4.76% 2 8%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Number of Staff                    
1 6 7.5% 1 7.14% 1 5% 2 9.52% 2 8%
2 16 20% 4 28.57% 2 10% 5 23.81% 5 20%
3 18 22.5% 1 7.14% 6 30% 4 19.05% 7 28%
4 17 21.25% 3 21.43% 5 25% 6 28.57% 3 12%
5 5 6.25% 1 7.14% 2 10% 0 0% 2 8%
6 10 12.5% 1 7.14% 3 15% 1 4.76% 5 20%
7 1 1.25% 0 0% 0 0% 0 0% 1 4%
8 5 6.25% 1 7.14% 1 5% 3 14.29% 0 0%
9 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
12 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
CSA Name                    
11 13.75% 1 7.14% 4 20% 3 14.29% 3 12%
- 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
ABDULLA 1 1.25% 0 0% 0 0% 0 0% 1 4%
ALI GORASI 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
ANTHONY 1 1.25% 0 0% 0 0% 0 0% 1 4%
ANZIL 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
ARID 1 1.25% 0 0% 1 5% 0 0% 0 0%
ASHRAF 2 2.5% 1 7.14% 0 0% 1 4.76% 0 0%
ASHRAF K 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
BIJAY 1 1.25% 0 0% 0 0% 0 0% 1 4%
FIRDOS 1 1.25% 0 0% 0 0% 0 0% 1 4%
FIRDOSH 1 1.25% 0 0% 1 5% 0 0% 0 0%
HELAN 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
ISMAIL 1 1.25% 0 0% 0 0% 0 0% 1 4%
JOSEPH RIVERA 1 1.25% 0 0% 1 5% 0 0% 0 0%
KISHAN 1 1.25% 0 0% 0 0% 0 0% 1 4%
KUTTI 1 1.25% 0 0% 1 5% 0 0% 0 0%
MALIK 1 1.25% 0 0% 0 0% 0 0% 1 4%
MARIOE 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
MICHLEDE 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
MOHD 2 2.5% 0 0% 0 0% 0 0% 2 8%
Mangal 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
NISHAD 1 1.25% 0 0% 0 0% 0 0% 1 4%
QUGES 1 1.25% 0 0% 0 0% 0 0% 1 4%
REHMAN 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
RENEE 1 1.25% 0 0% 1 5% 0 0% 0 0%
REYAJA 1 1.25% 0 0% 1 5% 0 0% 0 0%
RINI 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
RIYAZ 1 1.25% 0 0% 0 0% 0 0% 1 4%
RONALDO 1 1.25% 0 0% 1 5% 0 0% 0 0%
Ronald 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
SAJI 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
SHARAFULDEEN 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
UMESH 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
X 7 8.75% 0 0% 2 10% 4 19.05% 1 4%
YOUSEF 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
abdul hakim 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
albairt 1 1.25% 0 0% 0 0% 0 0% 1 4%
amando 1 1.25% 0 0% 1 5% 0 0% 0 0%
arshad 1 1.25% 0 0% 0 0% 0 0% 1 4%
cant read 4 5% 0 0% 0 0% 0 0% 4 16%
cant read the name 3 3.75% 0 0% 2 10% 1 4.76% 0 0%
gouy 1 1.25% 0 0% 1 5% 0 0% 0 0%
hermi 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
keshan 1 1.25% 0 0% 1 5% 0 0% 0 0%
mntrol 1 1.25% 0 0% 0 0% 0 0% 1 4%
mohamed 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
mohammed 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
mohd 1 1.25% 0 0% 1 5% 0 0% 0 0%
raj 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
robn 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
saged 1 1.25% 0 0% 0 0% 0 0% 1 4%
shameem 1 1.25% 0 0% 0 0% 0 0% 1 4%
shamem 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
yaqoop 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
yousif 1 1.25% 0 0% 1 5% 0 0% 0 0%
مايكل 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
CSA Number                    
60 75% 11 78.57% 16 80% 14 66.67% 19 76%
- 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
10025 1 1.25% 0 0% 1 5% 0 0% 0 0%
10183 1 1.25% 0 0% 0 0% 0 0% 1 4%
10650 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
11724 1 1.25% 0 0% 1 5% 0 0% 0 0%
11810 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
11923 1 1.25% 0 0% 1 5% 0 0% 0 0%
12022 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
12381 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
12480 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
12652 1 1.25% 0 0% 1 5% 0 0% 0 0%
13461 1 1.25% 0 0% 0 0% 0 0% 1 4%
2957 1 1.25% 0 0% 0 0% 0 0% 1 4%
3039 1 1.25% 0 0% 0 0% 0 0% 1 4%
4537 1 1.25% 0 0% 0 0% 0 0% 1 4%
6463 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
94365 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
9870 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
992229 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Gender                    
Male 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Height                    
Tall 16 20% 2 14.29% 1 5% 5 23.81% 8 32%
Medium 55 68.75% 12 85.71% 16 80% 12 57.14% 15 60%
Short 9 11.25% 0 0% 3 15% 4 19.05% 2 8%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Built                    
Thin 14 17.5% 3 21.43% 3 15% 5 23.81% 3 12%
Medium 61 76.25% 10 71.43% 17 85% 14 66.67% 20 80%
Fat 5 6.25% 1 7.14% 0 0% 2 9.52% 2 8%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Spectacles                    
Yes 2 2.5% 0 0% 2 10% 0 0% 0 0%
No 78 97.5% 14 100% 18 90% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Beard                    
Yes 9 11.25% 2 14.29% 3 15% 1 4.76% 3 12%
No 71 88.75% 12 85.71% 17 85% 20 95.24% 22 88%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Mustache                    
Yes 15 18.75% 2 14.29% 5 25% 4 19.05% 4 16%
No 65 81.25% 12 85.71% 15 75% 17 80.95% 21 84%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Ethnic Groups                    
Expat. Arabs 1 1.25% 0 0% 1 5% 0 0% 0 0%
Filipino 18 22.5% 0 0% 7 35% 7 33.33% 4 16%
Indian 50 62.5% 9 64.29% 11 55% 14 66.67% 16 64%
Others 6 7.5% 0 0% 1 5% 0 0% 5 20%
Philipino 5 6.25% 5 35.71% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Other Ethnic Groups                    
78 97.5% 14 100% 20 100% 21 100% 23 92%
NEPALI 2 2.5% 0 0% 0 0% 0 0% 2 8%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Date                    
2011-09-14 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-09-23 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-11 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-14 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-28 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
2011-10-31 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-11-08 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-11-15 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-04 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-05 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-10 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-12 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-29 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2012-02-23 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-02-27 2 2.5% 0 0% 2 10% 0 0% 0 0%
2012-03-02 3 3.75% 0 0% 3 15% 0 0% 0 0%
2012-03-04 2 2.5% 0 0% 2 10% 0 0% 0 0%
2012-03-09 2 2.5% 0 0% 2 10% 0 0% 0 0%
2012-03-13 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-16 2 2.5% 0 0% 2 10% 0 0% 0 0%
2012-03-20 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-23 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-25 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-26 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-29 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-30 2 2.5% 0 0% 2 10% 0 0% 0 0%
2012-05-31 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-02 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-07 2 2.5% 0 0% 0 0% 2 9.52% 0 0%
2012-06-09 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-10 2 2.5% 0 0% 0 0% 2 9.52% 0 0%
2012-06-11 3 3.75% 0 0% 0 0% 3 14.29% 0 0%
2012-06-15 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-17 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-18 3 3.75% 0 0% 0 0% 3 14.29% 0 0%
2012-06-19 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-24 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-05 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-06 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-12 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-30 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-08-17 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-23 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-31 2 2.5% 0 0% 0 0% 0 0% 2 8%
2012-09-03 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-05 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-06 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-08 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-09 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-10 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-14 2 2.5% 0 0% 0 0% 0 0% 2 8%
2012-09-15 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-18 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-21 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-22 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-23 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-24 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-26 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-28 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-29 2 2.5% 0 0% 0 0% 0 0% 2 8%
2012-09-30 2 2.5% 0 0% 0 0% 0 0% 2 8%
2012-10-02 1 1.25% 0 0% 0 0% 0 0% 1 4%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Amount                    
40.02 1 1.25% 0 0% 1 5% 0 0% 0 0%
45.00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
47.82 1 1.25% 0 0% 0 0% 0 0% 1 4%
48.00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
48.87 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
50.00 64 80% 11 78.57% 16 80% 17 80.95% 20 80%
50.53 1 1.25% 0 0% 0 0% 0 0% 1 4%
55.00 1 1.25% 0 0% 0 0% 0 0% 1 4%
60.01 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
65.00 2 2.5% 0 0% 0 0% 0 0% 2 8%
69.14 1 1.25% 0 0% 1 5% 0 0% 0 0%
70.00 2 2.5% 1 7.14% 0 0% 1 4.76% 0 0%
80.00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
86.00 1 1.25% 0 0% 1 5% 0 0% 0 0%
87.03 1 1.25% 0 0% 1 5% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Number of Vehicles                    
0 5 6.25% 1 7.14% 2 10% 2 9.52% 0 0%
1 9 11.25% 3 21.43% 1 5% 2 9.52% 3 12%
2 18 22.5% 2 14.29% 4 20% 2 9.52% 10 40%
3 6 7.5% 0 0% 3 15% 1 4.76% 2 8%
4 8 10% 2 14.29% 3 15% 1 4.76% 2 8%
5 6 7.5% 0 0% 4 20% 2 9.52% 0 0%
6 3 3.75% 1 7.14% 1 5% 0 0% 1 4%
7 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
8 4 5% 2 14.29% 0 0% 1 4.76% 1 4%
9 1 1.25% 0 0% 1 5% 0 0% 0 0%
10 2 2.5% 0 0% 0 0% 0 0% 2 8%
11 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
12 3 3.75% 0 0% 1 5% 0 0% 2 8%
14 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
15 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
16 2 2.5% 0 0% 0 0% 2 9.52% 0 0%
17 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
18 2 2.5% 0 0% 0 0% 2 9.52% 0 0%
21 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
22 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
25 1 1.25% 0 0% 0 0% 0 0% 1 4%
30 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
34 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Time In                    
2011-09-14 16:55:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-09-23 16:35:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-11 14:05:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-14 15:05:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-28 15:26:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-28 15:34:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-31 12:20:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-11-08 13:45:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-11-15 14:47:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-04 12:10:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-05 16:40:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-10 19:45:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-12 15:45:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-29 17:15:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2012-02-23 19:39:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-02-27 11:08:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-02-27 11:55:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-02 13:10:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-02 13:33:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-02 16:31:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-04 14:13:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-04 15:26:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-09 12:11:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-09 18:42:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-13 20:00:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-16 12:40:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-16 18:41:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-20 12:50:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-23 16:25:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-25 08:15:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-26 20:22:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-29 21:19:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-30 16:02:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-30 16:05:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-05-31 19:40:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-02 15:58:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-07 10:50:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-07 17:42:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-09 10:58:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-10 15:05:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-10 20:34:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-11 08:08:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-11 15:04:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-11 17:15:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-15 19:30:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-17 21:05:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-18 11:45:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-18 17:47:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-18 19:05:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-19 13:20:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-24 14:54:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-05 21:00:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-06 11:40:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-12 10:10:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-30 20:35:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-08-17 15:08:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-23 11:21:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-31 14:10:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-31 15:55:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-03 10:55:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-05 12:03:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-06 17:32:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-08 11:53:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-09 17:49:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-10 14:51:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-14 16:14:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-14 16:53:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-15 14:22:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-18 19:22:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-21 14:00:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-22 20:30:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-23 19:34:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-24 10:38:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-26 14:37:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-28 13:30:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-29 07:52:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-29 14:20:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-30 13:58:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-30 19:30:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-10-02 08:30:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Time Out                    
2011-09-14 17:10:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-09-23 16:43:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-11 14:15:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-14 15:25:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-28 15:31:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-28 15:46:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-10-31 12:30:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-11-08 13:50:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-11-15 14:56:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-04 12:21:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-05 16:53:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-10 19:56:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-12 15:48:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2011-12-29 17:21:00 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
2012-02-23 19:48:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-02-27 11:28:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-02-27 12:02:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-02 13:23:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-02 13:43:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-02 16:40:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-04 14:18:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-04 15:30:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-09 12:21:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-09 18:51:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-13 20:10:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-16 12:50:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-16 18:54:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-20 13:06:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-23 16:37:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-25 08:28:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-26 20:38:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-29 21:30:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-30 16:12:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-03-30 16:16:00 1 1.25% 0 0% 1 5% 0 0% 0 0%
2012-05-31 19:50:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-02 16:10:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-07 11:21:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-07 17:55:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-09 11:13:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-10 15:13:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-10 20:43:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-11 08:28:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-11 15:10:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-11 17:28:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-15 19:42:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-17 21:14:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-18 11:52:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-18 17:57:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-18 19:24:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-19 13:27:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-06-24 15:03:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-05 21:12:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-06 11:51:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-12 10:18:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-07-30 20:40:00 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
2012-08-17 15:15:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-23 11:27:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-31 14:20:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-08-31 16:05:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-03 11:11:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-05 12:12:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-06 17:37:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-08 12:00:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-09 17:55:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-10 15:00:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-14 16:22:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-14 17:00:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-15 14:28:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-18 19:33:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-21 14:10:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-22 20:36:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-23 19:46:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-24 10:45:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-26 14:45:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-28 13:36:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-29 07:58:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-29 14:29:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-30 14:09:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-09-30 19:40:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
2012-10-02 08:40:00 1 1.25% 0 0% 0 0% 0 0% 1 4%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Time of Visit                    
07:00-10:00 4 5% 0 0% 1 5% 1 4.76% 2 8%
10:01-13:00 16 20% 2 14.29% 4 20% 5 23.81% 5 20%
13:01-17:00 37 46.25% 10 71.43% 9 45% 6 28.57% 12 48%
17:01-20:00 15 18.75% 2 14.29% 3 15% 5 23.81% 5 20%
20:01-24:00 8 10% 0 0% 3 15% 4 19.05% 1 4%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
2. Were lights working and in good condition at the approach?                    
Yes 18 22.5% 2 14.29% 6 30% 6 28.57% 4 16%
N.A. 62 77.5% 12 85.71% 14 70% 15 71.43% 21 84%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 19 23.75% 3 21.43% 6 30% 6 28.57% 4 16%
N.A. 61 76.25% 11 78.57% 14 70% 15 71.43% 21 84%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
No 79 98.75% 13 92.86% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
no comment 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 78 97.5% 12 85.71% 20 100% 21 100% 25 100%
No 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
approched at passenger side 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 55 68.75% 6 42.86% 18 90% 15 71.43% 16 64%
No 25 31.25% 8 57.14% 2 10% 6 28.57% 9 36%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
4 1 1.25% 0 0% 0 0% 0 0% 1 4%
DID NOT GREET 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
NO GREETINGS 3 3.75% 3 21.43% 0 0% 0 0% 0 0%
NO GREETS 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
NORMAL BUT DID NOT WISH. 1 1.25% 0 0% 1 5% 0 0% 0 0%
No expressions ,just stood quietly 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
No greetings or did not wish 14 17.5% 0 0% 0 0% 6 28.57% 8 32%
no greetings 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
الموظف كان عادي جدا ولم يبتسم لي 1 1.25% 0 0% 1 5% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
Yes 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
No 1 1.25% 0 0% 0 0% 0 0% 1 4%
N.A. 78 97.5% 13 92.86% 20 100% 21 100% 24 96%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
10. Did the staff thank you as you were leaving?                    
Yes 56 70% 7 50% 17 85% 15 71.43% 17 68%
No 24 30% 7 50% 3 15% 6 28.57% 8 32%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
DID NOT SAY ANYTHING 4 5% 4 28.57% 0 0% 0 0% 0 0%
Did not say anything 5 6.25% 0 0% 0 0% 2 9.52% 3 12%
No farewell greeting or no thank you when leaving 9 11.25% 0 0% 0 0% 4 19.05% 5 20%
11. Was the filling staff presentable and well groomed?                    
Yes 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
12. Was he able to communicate with customer?                    
Yes 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
13. Was the attendant wearing visible nametag?                    
Yes 69 86.25% 13 92.86% 16 80% 18 85.71% 22 88%
No 11 13.75% 1 7.14% 4 20% 3 14.29% 3 12%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
Badge was hanging one side 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
COULD NOT READ 1 1.25% 0 0% 1 5% 0 0% 0 0%
COULD NOT READ NAME 1 1.25% 0 0% 1 5% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 8 10% 0 0% 0 0% 4 19.05% 4 16%
NAME NOT CLEAR 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
NO NAME TAG 2 2.5% 0 0% 2 10% 0 0% 0 0%
No name tag 5 6.25% 0 0% 0 0% 3 14.29% 2 8%
gouy 1 1.25% 0 0% 1 5% 0 0% 0 0%
keshan 1 1.25% 0 0% 1 5% 0 0% 0 0%
mohd 1 1.25% 0 0% 1 5% 0 0% 0 0%
not visible the name 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
saged 1 1.25% 0 0% 0 0% 0 0% 1 4%
اماندو 1 1.25% 0 0% 1 5% 0 0% 0 0%
يوسف 1 1.25% 0 0% 1 5% 0 0% 0 0%
لا استطيع قراءة الاسم 1 1.25% 0 0% 1 5% 0 0% 0 0%
لايرتدي بطاقه 1 1.25% 0 0% 1 5% 0 0% 0 0%
لايضع بطاقه 1 1.25% 0 0% 1 5% 0 0% 0 0%
لم استطيع قراءة الاسم 1 1.25% 0 0% 1 5% 0 0% 0 0%
مايكل 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 79 98.75% 14 100% 20 100% 20 95.24% 25 100%
No 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 7 8.75% 3 21.43% 1 5% 1 4.76% 2 8%
N.A. 73 91.25% 11 78.57% 19 95% 20 95.24% 23 92%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 78 97.5% 12 85.71% 20 100% 21 100% 25 100%
No 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
DID NOT REPEAT 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 41 51.25% 4 28.57% 14 70% 10 47.62% 13 52%
No 39 48.75% 10 71.43% 6 30% 11 52.38% 12 48%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
DID NOT CLEAN THE WINDSCREEN 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
DID NOT OFFER 3 3.75% 0 0% 3 15% 0 0% 0 0%
DID NOT WIPE 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
Did not offer to clean the windscreen. 23 28.75% 0 0% 0 0% 11 52.38% 12 48%
19. Were you charged the correct amount?                    
Yes 79 98.75% 13 92.86% 20 100% 21 100% 25 100%
No 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
20. Were you given correct change?                    
Yes 45 56.25% 7 50% 12 60% 9 42.86% 17 68%
N.A. 35 43.75% 7 50% 8 40% 12 57.14% 8 32%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 80 100% 14 100% 20 100% 21 100% 25 100%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 63 78.75% 0 0% 18 90% 20 95.24% 25 100%
No 3 3.75% 0 0% 2 10% 1 4.76% 0 0%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
No soap 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
لايوجد صابون 1 1.25% 0 0% 1 5% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 59 73.75% 0 0% 19 95% 16 76.19% 24 96%
No 7 8.75% 0 0% 1 5% 5 23.81% 1 4%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
No tissues 6 7.5% 0 0% 0 0% 5 23.81% 1 4%
لا يوجد ورق تواليت 1 1.25% 0 0% 1 5% 0 0% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 26 32.5% 0 0% 20 100% 1 4.76% 5 20%
No 3 3.75% 0 0% 0 0% 3 14.29% 0 0%
N.A. 37 46.25% 0 0% 0 0% 17 80.95% 20 80%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
no paper towel 4 5% 0 0% 0 0% 4 19.05% 0 0%
23a. Were sinks clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
23b. Were mirrors clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
23c. Were hand dryers clean?                    
Yes 51 63.75% 0 0% 14 70% 17 80.95% 20 80%
N.A. 15 18.75% 0 0% 6 30% 4 19.05% 5 20%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
No dryers 4 5% 0 0% 0 0% 4 19.05% 0 0%
لايوجد مجففات 1 1.25% 0 0% 1 5% 0 0% 0 0%
لايوجد مجففات ايدي 3 3.75% 0 0% 3 15% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
23e. Were toilets and urinals clean?                    
Yes 63 78.75% 0 0% 20 100% 20 95.24% 23 92%
No 3 3.75% 0 0% 0 0% 1 4.76% 2 8%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
Urinal was dirty 3 3.75% 0 0% 0 0% 1 4.76% 2 8%
24a. Were doors clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
24b. Were walls clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
24c. Were ceiling clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
24d. Were vents clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
24e. Were floors clean?                    
Yes 60 75% 0 0% 18 90% 18 85.71% 24 96%
No 6 7.5% 0 0% 2 10% 3 14.29% 1 4%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
FLOOR WAS WET 1 1.25% 0 0% 1 5% 0 0% 0 0%
Water on the floor 4 5% 0 0% 0 0% 3 14.29% 1 4%
يوجد مياه قذره على الارض 1 1.25% 0 0% 1 5% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 66 82.5% 0 0% 20 100% 21 100% 25 100%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
24g. Were grout clean?                    
Yes 65 81.25% 0 0% 20 100% 21 100% 24 96%
No 1 1.25% 0 0% 0 0% 0 0% 1 4%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
25a. Were trash containers clean?                    
Yes 62 77.5% 0 0% 20 100% 17 80.95% 25 100%
No 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
N.A. 3 3.75% 0 0% 0 0% 3 14.29% 0 0%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
No trash container 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
25b. Were trash containers not overflowing?                    
Yes 61 76.25% 0 0% 20 100% 16 76.19% 25 100%
No 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
N.A. 4 5% 0 0% 0 0% 4 19.05% 0 0%
Total 66 100% 0 100% 20 100% 21 100% 25 100%
Comments                    
Overflowing 1 1.25% 0 0% 0 0% 1 4.76% 0 0%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 75 93.75% 12 85.71% 20 100% 18 85.71% 25 100%
No 5 6.25% 2 14.29% 0 0% 3 14.29% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
BAD SMELL 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
Bad smell 3 3.75% 0 0% 0 0% 3 14.29% 0 0%
VERY BAD SMELL 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 75 93.75% 11 78.57% 20 100% 20 95.24% 24 96%
No 3 3.75% 1 7.14% 0 0% 1 4.76% 1 4%
N.A. 2 2.5% 2 14.29% 0 0% 0 0% 0 0%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 2 2.5% 0 0% 0 0% 1 4.76% 1 4%
OLD STATION 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 20 25% 3 21.43% 6 30% 5 23.81% 6 24%
N.A. 60 75% 11 78.57% 14 70% 16 76.19% 19 76%
Total 80 100% 14 100% 20 100% 21 100% 25 100%
Comments                    
NO MUSQE 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
NO Mosque NO Mosque NO Mosque NO MOSQUE 1 1.25% 1 7.14% 0 0% 0 0% 0 0%
No mosque 3 3.75% 0 0% 0 0% 3 14.29% 0 0%
OVER ALL COMMENTS                    
CSA WAS WEARING A NAME TAG BUT COULD NOT READ THE NAME 1 1.25% 0 0% 1 5% 0 0% 0 0%
CSA WAS WEARING NAME TAG BUT COULD NOT READ THE NAME 1 1.25% 0 0% 1 5% 0 0% 0 0%
ONLY TRUCKS TO BE SEEN, THIS SITE IS VERY FAR, INTERIOR OF ABU DHABI 1 1.25% 1 7.14% 0 0% 0 0% 0 0%