Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 907762

Sample Size:  56

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 16 28.57% 10 71.43% 1 7.69% 4 26.67% 1 7.14%
en 40 71.43% 4 28.57% 12 92.31% 11 73.33% 13 92.86%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Company                    
Adnoc 56 100% 14 100% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Shopper ID                    
1 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
10 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
23 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
110 3 5.36% 3 21.43% 0 0% 0 0% 0 0%
119 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
123 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
126 2 3.57% 1 7.14% 0 0% 0 0% 1 7.14%
127 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
129 4 7.14% 4 28.57% 0 0% 0 0% 0 0%
130 3 5.36% 0 0% 1 7.69% 2 13.33% 0 0%
134 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
159 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
160 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
162 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
185 3 5.36% 3 21.43% 0 0% 0 0% 0 0%
261 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
1003 4 7.14% 0 0% 1 7.69% 2 13.33% 1 7.14%
1025 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2010 5 8.93% 0 0% 1 7.69% 1 6.67% 3 21.43%
2015 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2016 6 10.71% 0 0% 0 0% 3 20% 3 21.43%
2017 4 7.14% 0 0% 4 30.77% 0 0% 0 0%
2018 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2021 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2024 2 3.57% 0 0% 1 7.69% 1 6.67% 0 0%
2031 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2090 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Serial No                    
0351 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0352 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0354 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0355 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0357 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0358 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0359 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0360 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0361 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0362 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0363 2 3.57% 0 0% 1 7.69% 1 6.67% 0 0%
0364 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0368 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0369 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0370 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0371 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0374 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0375 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0397 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0398 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0400 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0401 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0402 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0403 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0407 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0408 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0409 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0410 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0414 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0415 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0430 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0431 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
0458 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0459 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0496 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0497 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
0522 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0523 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0525 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0526 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
0539 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
202 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
207 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
235 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
236 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
286 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
317 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
433 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
434 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
438 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
603 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
694 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
744 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
89 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
90 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Operator Code                    
5 8.93% 5 35.71% 0 0% 0 0% 0 0%
15 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
172 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
3404 4 7.14% 4 28.57% 0 0% 0 0% 0 0%
3409 12 21.43% 0 0% 0 0% 0 0% 12 85.71%
5051 6 10.71% 0 0% 1 7.69% 4 26.67% 1 7.14%
9001 12 21.43% 0 0% 0 0% 11 73.33% 1 7.14%
basma 11 19.64% 0 0% 11 84.62% 0 0% 0 0%
bassma 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
بسمه 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Emirate                    
Ras Al Khaimah 56 100% 14 100% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Site ID                    
35 7 12.5% 1 7.14% 2 15.38% 2 13.33% 2 14.29%
46 8 14.29% 2 14.29% 2 15.38% 2 13.33% 2 14.29%
47 10 17.86% 4 28.57% 2 15.38% 2 13.33% 2 14.29%
48 7 12.5% 2 14.29% 1 7.69% 2 13.33% 2 14.29%
49 8 14.29% 2 14.29% 2 15.38% 2 13.33% 2 14.29%
51 6 10.71% 2 14.29% 2 15.38% 2 13.33% 0 0%
92 7 12.5% 1 7.14% 2 15.38% 2 13.33% 2 14.29%
502 3 5.36% 0 0% 0 0% 1 6.67% 2 14.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Number of Staff                    
1 6 10.71% 2 14.29% 0 0% 2 13.33% 2 14.29%
2 16 28.57% 3 21.43% 5 38.46% 4 26.67% 4 28.57%
3 18 32.14% 5 35.71% 2 15.38% 7 46.67% 4 28.57%
4 12 21.43% 2 14.29% 5 38.46% 2 13.33% 3 21.43%
5 2 3.57% 0 0% 1 7.69% 0 0% 1 7.14%
6 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
7 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
CSA Name                    
10 17.86% 5 35.71% 1 7.69% 1 6.67% 3 21.43%
AMEL 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
MAJESH 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
MOHAMMED 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
MOHD 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
MUFUL 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
RAMKRISHAN 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
SHAMEER 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
X 4 7.14% 0 0% 0 0% 4 26.67% 0 0%
abd al naser 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
cant read 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
cant read it 4 7.14% 0 0% 0 0% 0 0% 4 28.57%
cant read the name 17 30.36% 0 0% 7 53.85% 6 40% 4 28.57%
faisal 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
haris 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
mohmed 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
muhammed 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
rashed 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
tanseer 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
سوباش 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
كرشنا 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 3 5.36% 3 21.43% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
CSA Number                    
42 75% 11 78.57% 13 100% 8 53.33% 10 71.43%
10114 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
10319 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
10509 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
10532 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
11097 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
11592 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
11603 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
12219 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
12228 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
6537 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
7622 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
7849 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
942249 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
9836 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Gender                    
Male 56 100% 14 100% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Height                    
Tall 7 12.5% 3 21.43% 1 7.69% 2 13.33% 1 7.14%
Medium 43 76.79% 9 64.29% 10 76.92% 11 73.33% 13 92.86%
Short 6 10.71% 2 14.29% 2 15.38% 2 13.33% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Built                    
Thin 12 21.43% 4 28.57% 3 23.08% 0 0% 5 35.71%
Medium 38 67.86% 9 64.29% 10 76.92% 11 73.33% 8 57.14%
Fat 6 10.71% 1 7.14% 0 0% 4 26.67% 1 7.14%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Spectacles                    
Yes 3 5.36% 1 7.14% 0 0% 0 0% 2 14.29%
No 53 94.64% 13 92.86% 13 100% 15 100% 12 85.71%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Beard                    
Yes 12 21.43% 3 21.43% 1 7.69% 4 26.67% 4 28.57%
No 44 78.57% 11 78.57% 12 92.31% 11 73.33% 10 71.43%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Mustache                    
Yes 18 32.14% 2 14.29% 3 23.08% 6 40% 7 50%
No 38 67.86% 12 85.71% 10 76.92% 9 60% 7 50%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Ethnic Groups                    
Expat. Arabs 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
Filipino 4 7.14% 0 0% 1 7.69% 3 20% 0 0%
Indian 45 80.36% 9 64.29% 11 84.62% 12 80% 13 92.86%
Others 3 5.36% 2 14.29% 1 7.69% 0 0% 0 0%
Philipino 3 5.36% 3 21.43% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Other Ethnic Groups                    
55 98.21% 13 92.86% 13 100% 15 100% 14 100%
نيبالي 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Date                    
2011-09-23 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-09-29 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 4 7.14% 4 28.57% 0 0% 0 0% 0 0%
2011-10-09 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-26 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-30 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-11-03 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
2011-11-06 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-12-22 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-12-29 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2012-02-21 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-23 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-25 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-28 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-29 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-05 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-06 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-08 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-20 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-21 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-23 3 5.36% 0 0% 3 23.08% 0 0% 0 0%
2012-06-03 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-04 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
2012-06-06 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-07 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
2012-06-09 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
2012-06-10 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-15 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-19 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-21 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-26 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-30 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-07-30 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-08-13 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
2012-08-15 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-18 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-21 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
2012-08-22 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-24 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-26 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
2012-08-27 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-02 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-05 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-14 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Amount                    
41.04 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
45.02 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
46.00 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
48.00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
48.46 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
49.92 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
50.00 44 78.57% 13 92.86% 9 69.23% 11 73.33% 11 78.57%
51.00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
53.00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
56.00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
62.02 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
70.00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Number of Vehicles                    
0 4 7.14% 1 7.14% 0 0% 2 13.33% 1 7.14%
1 9 16.07% 1 7.14% 3 23.08% 2 13.33% 3 21.43%
2 8 14.29% 0 0% 2 15.38% 1 6.67% 5 35.71%
3 15 26.79% 5 35.71% 3 23.08% 5 33.33% 2 14.29%
4 6 10.71% 3 21.43% 1 7.69% 1 6.67% 1 7.14%
5 4 7.14% 1 7.14% 1 7.69% 1 6.67% 1 7.14%
6 5 8.93% 1 7.14% 1 7.69% 2 13.33% 1 7.14%
7 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
9 2 3.57% 0 0% 1 7.69% 1 6.67% 0 0%
10 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Time In                    
2011-09-23 22:44:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-09-29 10:52:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 13:30:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 13:58:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 16:29:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 17:15:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-09 16:48:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-26 12:50:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-30 17:45:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-11-03 12:20:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-11-03 12:32:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-11-06 20:50:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-12-22 20:55:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-12-29 22:27:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2012-02-21 13:25:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-23 18:57:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-25 22:52:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-28 17:30:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-29 11:49:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-05 12:01:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-06 17:54:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-08 12:34:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-20 22:14:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-21 17:25:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-23 15:19:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-23 15:52:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-23 19:29:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-06-03 19:19:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-04 12:45:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-04 17:12:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-06 17:09:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-07 15:00:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-07 19:10:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-09 12:34:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-09 17:58:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-10 18:05:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-15 21:40:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-19 17:55:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-21 07:24:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-26 14:40:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-30 20:48:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-07-30 23:27:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-08-13 08:31:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-13 11:45:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-15 21:15:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-18 15:14:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-21 17:36:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-21 17:55:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-22 17:25:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-24 15:12:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-26 18:08:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-26 18:50:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-27 14:10:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-02 17:50:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-05 21:25:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-14 18:20:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Time Out                    
2011-09-23 22:53:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-09-29 11:01:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 13:40:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 14:03:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 16:38:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-07 17:19:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-09 17:10:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-26 13:05:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-10-30 17:55:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-11-03 12:28:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-11-03 12:35:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-11-06 21:15:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-12-22 21:03:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2011-12-29 22:29:00 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2012-02-21 13:33:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-23 19:06:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-25 23:00:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-28 17:41:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-02-29 11:57:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-05 12:08:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-06 18:02:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-08 12:42:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-20 22:26:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-21 17:39:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-23 15:31:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-23 16:07:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-03-23 19:40:00 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
2012-06-03 19:25:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-04 12:50:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-04 17:17:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-06 17:15:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-07 15:09:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-07 19:18:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-09 12:39:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-09 18:16:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-10 18:18:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-15 21:48:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-19 18:00:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-21 07:30:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-26 14:51:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-06-30 20:55:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-07-30 23:36:00 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
2012-08-13 08:36:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-13 11:52:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-15 21:20:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-18 15:19:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-21 17:41:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-21 18:00:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-22 17:31:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-24 15:17:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-26 18:15:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-26 18:58:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-08-27 14:21:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-02 17:59:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-05 21:33:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
2012-09-14 18:30:00 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Time of Visit                    
07:00-10:00 2 3.57% 0 0% 0 0% 1 6.67% 1 7.14%
10:01-13:00 10 17.86% 4 28.57% 3 23.08% 2 13.33% 1 7.14%
13:01-17:00 12 21.43% 4 28.57% 3 23.08% 2 13.33% 3 21.43%
17:01-20:00 21 37.5% 2 14.29% 5 38.46% 7 46.67% 7 50%
20:01-24:00 11 19.64% 4 28.57% 2 15.38% 3 20% 2 14.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 52 92.86% 11 78.57% 13 100% 15 100% 13 92.86%
No 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
N.A. 3 5.36% 2 14.29% 0 0% 0 0% 1 7.14%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
محطه قديمه 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 18 32.14% 4 28.57% 5 38.46% 6 40% 3 21.43%
N.A. 38 67.86% 10 71.43% 8 61.54% 9 60% 11 78.57%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 18 32.14% 4 28.57% 5 38.46% 6 40% 3 21.43%
N.A. 38 67.86% 10 71.43% 8 61.54% 9 60% 11 78.57%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 55 98.21% 13 92.86% 13 100% 15 100% 14 100%
N.A. 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 53 94.64% 11 78.57% 13 100% 15 100% 14 100%
No 3 5.36% 3 21.43% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
غير خاليه من الحفر 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
غير مصانه 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
No 54 96.43% 12 85.71% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
no comment 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
تأخر بعض الشي 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
لم يتأخر 4 7.14% 4 28.57% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 50 89.29% 8 57.14% 13 100% 15 100% 14 100%
No 6 10.71% 6 42.86% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
لم يقترب 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
لم يقترب من جهة السائق 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لم يقترب من جهه السائق 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لم يقترب مني 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 38 67.86% 8 57.14% 10 76.92% 9 60% 11 78.57%
No 18 32.14% 6 42.86% 3 23.08% 6 40% 3 21.43%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
DID NOT GREET 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
IT WAS NORMAL BUT DID NOT GREET 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
NO GREETINGS 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
No greetings or did not wish 7 12.5% 0 0% 0 0% 6 40% 1 7.14%
Normal 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
Normal without any expressions 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
خال من التعابير 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
كان اسلوبه عادي 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
كان عادي جدا 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
لم يبالي 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لم يتم الترحيب 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 56 100% 14 100% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
10. Did the staff thank you as you were leaving?                    
Yes 47 83.93% 10 71.43% 13 100% 12 80% 12 85.71%
No 9 16.07% 4 28.57% 0 0% 3 20% 2 14.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
DID NOT SAY ANYTHING 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
Did not say anything 2 3.57% 0 0% 0 0% 1 6.67% 1 7.14%
No farewell greeting or no thank you when leaving 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
No greetings or did not wish 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
لم يشكرني 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 54 96.43% 13 92.86% 13 100% 15 100% 13 92.86%
No 2 3.57% 1 7.14% 0 0% 0 0% 1 7.14%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
Staff not presentable as uniform was faded n worn out or not well groomed 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
زي قديم 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
12. Was he able to communicate with customer?                    
Yes 54 96.43% 12 85.71% 13 100% 15 100% 14 100%
No 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
لم يتواصل معي 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لم يتواصل معه 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
13. Was the attendant wearing visible nametag?                    
Yes 47 83.93% 9 64.29% 12 92.31% 14 93.33% 12 85.71%
No 9 16.07% 5 35.71% 1 7.69% 1 6.67% 2 14.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
COULD NOT READ THE NAME 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
Cannot read the name tag as it is very small letters and did not come to the driver side 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 20 35.71% 0 0% 0 0% 10 66.67% 10 71.43%
No name tag 3 5.36% 0 0% 0 0% 1 6.67% 2 14.29%
haris 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
tanseer 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
سوباش 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
عبد الناصر 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
فيصل 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
لا استطيع قراءة الاسم 5 8.93% 0 0% 5 38.46% 0 0% 0 0%
لا استطيع قراءه الاسم 2 3.57% 1 7.14% 1 7.69% 0 0% 0 0%
لا يرتدي بطاقه 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لا يضع بطاقه 2 3.57% 1 7.14% 1 7.69% 0 0% 0 0%
لايرتدي بطاقه 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
لم استطيع قراءة الاسم 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 53 94.64% 11 78.57% 13 100% 15 100% 14 100%
No 3 5.36% 3 21.43% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
غير ودودين 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
غير لطفاء 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
N.A. 55 98.21% 13 92.86% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 55 98.21% 13 92.86% 13 100% 15 100% 14 100%
No 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
DID NOT SAY ANYTHING 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 56 100% 14 100% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 30 53.57% 4 28.57% 9 69.23% 7 46.67% 10 71.43%
No 26 46.43% 10 71.43% 4 30.77% 8 53.33% 4 28.57%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
DID IT ONLY AFTER ASKING 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
DID NOT CLEAN WINDSCREEN 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
DID NOT OFFER TO CLEAN 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
Did not offer to clean the windscreen. 12 21.43% 0 0% 0 0% 8 53.33% 4 28.57%
I HAD TO TELL HIM TO CLEAN 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لم يعرض علي 4 7.14% 4 28.57% 0 0% 0 0% 0 0%
لم يعرض علي تنظيف الزجاج 4 7.14% 1 7.14% 3 23.08% 0 0% 0 0%
لم يعرض علي تنظيف زجاج السياره 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 54 96.43% 12 85.71% 13 100% 15 100% 14 100%
No 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
غير صحيح 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
20. Were you given correct change?                    
Yes 25 44.64% 11 78.57% 4 30.77% 5 33.33% 5 35.71%
N.A. 31 55.36% 3 21.43% 9 69.23% 10 66.67% 9 64.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 56 100% 14 100% 13 100% 15 100% 14 100%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 32 57.14% 0 0% 9 69.23% 12 80% 11 78.57%
No 6 10.71% 0 0% 4 30.77% 1 6.67% 1 7.14%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
NO SOAP AVAILABLE 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
No soap 2 3.57% 0 0% 0 0% 1 6.67% 1 7.14%
لا يوجد صابون 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 31 55.36% 0 0% 12 92.31% 10 66.67% 9 64.29%
No 6 10.71% 0 0% 1 7.69% 3 20% 2 14.29%
N.A. 5 8.93% 0 0% 0 0% 2 13.33% 3 21.43%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
No tissues 4 7.14% 0 0% 0 0% 3 20% 1 7.14%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 11 19.64% 0 0% 11 84.62% 0 0% 0 0%
No 4 7.14% 0 0% 1 7.69% 3 20% 0 0%
N.A. 27 48.21% 0 0% 1 7.69% 12 80% 14 100%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
No tissues 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
no paper towel 3 5.36% 0 0% 0 0% 3 20% 0 0%
23a. Were sinks clean?                    
Yes 36 64.29% 0 0% 11 84.62% 13 86.67% 12 85.71%
No 2 3.57% 0 0% 2 15.38% 0 0% 0 0%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
يوجد عليه وسخ 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
يوجد عليها بقع وسخه 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
23b. Were mirrors clean?                    
Yes 35 62.5% 0 0% 12 92.31% 13 86.67% 10 71.43%
No 3 5.36% 0 0% 1 7.69% 0 0% 2 14.29%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
Mirrors not clean properly 2 3.57% 0 0% 0 0% 0 0% 2 14.29%
WATER SPOTS ON THE MIRROR.NOT CLEAR. 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
23c. Were hand dryers clean?                    
Yes 33 58.93% 0 0% 11 84.62% 10 66.67% 12 85.71%
No 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
N.A. 8 14.29% 0 0% 1 7.69% 5 33.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
IT WAS RUSTED. 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
No dryers 4 7.14% 0 0% 0 0% 3 20% 1 7.14%
لا يوجد مجففات ايدي 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 35 62.5% 0 0% 11 84.62% 12 80% 12 85.71%
No 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
N.A. 6 10.71% 0 0% 1 7.69% 3 20% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
no dispenser 1 1.79% 0 0% 0 0% 1 6.67% 0 0%
كان يوجد عليها مياه وسخه 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
23e. Were toilets and urinals clean?                    
Yes 36 64.29% 0 0% 12 92.31% 13 86.67% 11 78.57%
No 2 3.57% 0 0% 1 7.69% 0 0% 1 7.14%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
Urinal was dirty 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
24a. Were doors clean?                    
Yes 37 66.07% 0 0% 12 92.31% 13 86.67% 12 85.71%
No 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
يوجد عليها بعض من الطين والرمال 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
24b. Were walls clean?                    
Yes 38 67.86% 0 0% 13 100% 13 86.67% 12 85.71%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
24c. Were ceiling clean?                    
Yes 38 67.86% 0 0% 13 100% 13 86.67% 12 85.71%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
24d. Were vents clean?                    
Yes 38 67.86% 0 0% 13 100% 13 86.67% 12 85.71%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
24e. Were floors clean?                    
Yes 30 53.57% 0 0% 9 69.23% 12 80% 9 64.29%
No 8 14.29% 0 0% 4 30.77% 1 6.67% 3 21.43%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
FLOOR WAS DUSTY. 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
Water on the floor 4 7.14% 0 0% 0 0% 1 6.67% 3 21.43%
ارضيه الحمام مبلله بالماء والرمل 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
يوجد مياه ومحارم على الارض 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
مبلله بالماء والرمال 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 38 67.86% 0 0% 13 100% 13 86.67% 12 85.71%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
24g. Were grout clean?                    
Yes 38 67.86% 0 0% 13 100% 13 86.67% 12 85.71%
N.A. 4 7.14% 0 0% 0 0% 2 13.33% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
25a. Were trash containers clean?                    
Yes 36 64.29% 0 0% 13 100% 11 73.33% 12 85.71%
N.A. 6 10.71% 0 0% 0 0% 4 26.67% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
No trash container 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
25b. Were trash containers not overflowing?                    
Yes 32 57.14% 0 0% 12 92.31% 8 53.33% 12 85.71%
No 4 7.14% 0 0% 1 7.69% 3 20% 0 0%
N.A. 6 10.71% 0 0% 0 0% 4 26.67% 2 14.29%
Total 42 100% 0 100% 13 100% 15 100% 14 100%
Comments                    
Overflowing 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
كانت ممتلئه 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 33 58.93% 5 35.71% 9 69.23% 10 66.67% 9 64.29%
No 16 28.57% 6 42.86% 4 30.77% 3 20% 3 21.43%
N.A. 7 12.5% 3 21.43% 0 0% 2 13.33% 2 14.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
Bad smell 6 10.71% 0 0% 0 0% 3 20% 3 21.43%
راءحة الحمام كريهه 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
رائحة الحمام كريهه 2 3.57% 0 0% 2 15.38% 0 0% 0 0%
رائحته قذره 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
رائحه الحمام كريهه 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
غير نظيفه 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
غير منعشه 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 44 78.57% 7 50% 13 100% 13 86.67% 11 78.57%
No 6 10.71% 5 35.71% 0 0% 0 0% 1 7.14%
N.A. 6 10.71% 2 14.29% 0 0% 2 13.33% 2 14.29%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
غير جيده 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لا تعمل بشكل جيد 2 3.57% 2 14.29% 0 0% 0 0% 0 0%
لاتعمل بشكل جيد 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 8 14.29% 1 7.14% 2 15.38% 4 26.67% 1 7.14%
N.A. 48 85.71% 13 92.86% 11 84.62% 11 73.33% 13 92.86%
Total 56 100% 14 100% 13 100% 15 100% 14 100%
OVER ALL COMMENTS                    
Could not read the name or not clear or not visible or small letters so not visible 2 3.57% 0 0% 0 0% 2 13.33% 0 0%
THERE IS NO REST ROOM FOR GENERAL PUBLIC AND THERE IS NO C-STORE ON THIS STATION 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
اعتذر مني لانه كتب في الفاتورة مبلغ 49.92 وليس 50.00 لان ماكينه النقود كانت عطلانه 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
الحمام مغلق 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
الحمام مغلق 1 1.79% 0 0% 0 0% 0 0% 1 7.14%
المحطه قديمه ولبس الموظفين بالزي القديم وتم تغطيه الاسم بالجاكيت لايوجد اي خدمات سوى البترول مع العلم بوجود محطه زيت 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
المحطه قديمه وهناك بعض المطبات الصغيره في منطقه التعبئه 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
الموظف لم يمسح الزجاج ولكن كانت سياره بجانبي طلب منه غسيل الزجاج فقام بذالك بطريقه تظهر انه لم يرغب بعمل ما طلب منه 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
يبدو ان هناك تحسينات على الموظفين بحيث انهم مستعدون لتلبيه متطلبات البحث الذي نقوم به لانهم يترقبون الاستبيان 1 1.79% 0 0% 1 7.69% 0 0% 0 0%
كانت ارضيه الحمام متسخه بالماء والرمل 1 1.79% 1 7.14% 0 0% 0 0% 0 0%
لا توجد لو حه ارشاديه للمحطه المكان ضيق 1 1.79% 1 7.14% 0 0% 0 0% 0 0%