Company: Adnoc
Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 907827
Sample Size: 19
| Questions | Total Samples | 976 - Ruwais | 987 - Ruwais Housing Complex | 978 - Gayathy | ||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||
| en | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Company | ||||||||
| Adnoc | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Shopper ID | ||||||||
| 25 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 126 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 128 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 143 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 146 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 147 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 148 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 159 | 2 | 10.53% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| 192 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 1054 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2014 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2015 | 5 | 26.32% | 1 | 16.67 | 1 | 14.29 | 3 | 50 |
| 2098 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Serial No | ||||||||
| 0477 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0478 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0486 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 0487 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 0491 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0492 | 2 | 10.53% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| 0493 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0501 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 0502 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 0506 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0507 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0524 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 0531 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 0534 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 0535 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 548 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 551 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 557 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Operator Code | ||||||||
| 2 | 10.53% | 1 | 16.67 | 1 | 14.29 | 0 | 0 | |
| 172 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 3409 | 4 | 21.05% | 1 | 16.67 | 2 | 28.57 | 1 | 16.67 |
| 9001 | 6 | 31.58% | 2 | 33.33 | 2 | 28.57 | 2 | 33.33 |
| basma | 6 | 31.58% | 2 | 33.33 | 2 | 28.57 | 2 | 33.33 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Emirate | ||||||||
| Western Region | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Site ID | ||||||||
| 159 | 6 | 31.58% | 6 | 100 | 0 | 0 | 0 | 0 |
| 161 | 6 | 31.58% | 0 | 0 | 0 | 0 | 6 | 100 |
| 163 | 7 | 36.84% | 0 | 0 | 7 | 100 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Number of Staff | ||||||||
| 2 | 4 | 21.05% | 2 | 33.33 | 1 | 14.29 | 1 | 16.67 |
| 3 | 4 | 21.05% | 0 | 0 | 4 | 57.14 | 0 | 0 |
| 4 | 7 | 36.84% | 1 | 16.67 | 2 | 28.57 | 4 | 66.67 |
| 5 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 6 | 3 | 15.79% | 2 | 33.33 | 0 | 0 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| CSA Name | ||||||||
| 8 | 42.11% | 5 | 83.33 | 3 | 42.86 | 0 | 0 | |
| ASAJ K | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| SALEHUDDIN | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| abd alrahman | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| ahmed | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| asaad | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| hassan | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| nasir | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| rolando | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| safeeq | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| younis | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| zeen | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| CSA Number | ||||||||
| 10 | 52.63% | 5 | 83.33 | 3 | 42.86 | 2 | 33.33 | |
| 06936 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 10314 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 11602 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 12476 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 12508 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 12512 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 4609 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 8082 | 2 | 10.53% | 0 | 0 | 2 | 28.57 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Gender | ||||||||
| Male | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Height | ||||||||
| Tall | 7 | 36.84% | 1 | 16.67 | 4 | 57.14 | 2 | 33.33 |
| Medium | 11 | 57.89% | 5 | 83.33 | 2 | 28.57 | 4 | 66.67 |
| Short | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Built | ||||||||
| Thin | 8 | 42.11% | 3 | 50 | 4 | 57.14 | 1 | 16.67 |
| Medium | 11 | 57.89% | 3 | 50 | 3 | 42.86 | 5 | 83.33 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Spectacles | ||||||||
| Yes | 2 | 10.53% | 0 | 0 | 1 | 14.29 | 1 | 16.67 |
| No | 17 | 89.47% | 6 | 100 | 6 | 85.71 | 5 | 83.33 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Beard | ||||||||
| Yes | 8 | 42.11% | 1 | 16.67 | 4 | 57.14 | 3 | 50 |
| No | 11 | 57.89% | 5 | 83.33 | 3 | 42.86 | 3 | 50 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Mustache | ||||||||
| Yes | 13 | 68.42% | 4 | 66.67 | 4 | 57.14 | 5 | 83.33 |
| No | 6 | 31.58% | 2 | 33.33 | 3 | 42.86 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Ethnic Groups | ||||||||
| Expat Arabs | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| Filipino | 2 | 10.53% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| Indian | 16 | 84.21% | 3 | 50 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Other Ethnic Groups | ||||||||
| 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 | |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Date | ||||||||
| 2011-11-30 | 3 | 15.79% | 1 | 16.67 | 1 | 14.29 | 1 | 16.67 |
| 2012-02-24 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-10 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-03-15 | 2 | 10.53% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| 2012-03-17 | 2 | 10.53% | 0 | 0 | 1 | 14.29 | 1 | 16.67 |
| 2012-05-28 | 2 | 10.53% | 1 | 16.67 | 1 | 14.29 | 0 | 0 |
| 2012-05-29 | 2 | 10.53% | 0 | 0 | 1 | 14.29 | 1 | 16.67 |
| 2012-06-01 | 2 | 10.53% | 1 | 16.67 | 0 | 0 | 1 | 16.67 |
| 2012-09-23 | 3 | 15.79% | 1 | 16.67 | 1 | 14.29 | 1 | 16.67 |
| 2012-09-25 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Amount | ||||||||
| 42.00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 49.28 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 49.61 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 49.65 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 50.00 | 15 | 78.95% | 4 | 66.67 | 6 | 85.71 | 5 | 83.33 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Number of Vehicles | ||||||||
| 1 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2 | 4 | 21.05% | 2 | 33.33 | 1 | 14.29 | 1 | 16.67 |
| 3 | 3 | 15.79% | 1 | 16.67 | 0 | 0 | 2 | 33.33 |
| 4 | 2 | 10.53% | 0 | 0 | 2 | 28.57 | 0 | 0 |
| 5 | 3 | 15.79% | 1 | 16.67 | 1 | 14.29 | 1 | 16.67 |
| 6 | 3 | 15.79% | 0 | 0 | 1 | 14.29 | 2 | 33.33 |
| 7 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 8 | 2 | 10.53% | 2 | 33.33 | 0 | 0 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Time In | ||||||||
| 2011-11-30 14:28:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-11-30 15:10:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2011-11-30 19:30:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-02-24 10:54:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-10 17:49:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-03-15 10:09:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-15 11:31:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-03-17 12:31:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-03-17 13:31:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-05-28 09:11:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-05-28 12:00:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-05-29 09:10:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-05-29 18:09:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-06-01 09:24:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-01 10:32:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-09-23 11:00:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-23 12:02:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-23 13:30:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-09-25 09:55:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Time Out | ||||||||
| 2011-11-30 14:37:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2011-11-30 15:19:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2011-11-30 19:43:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-02-24 11:03:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-10 17:59:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-03-15 10:20:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-03-15 11:42:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-03-17 12:40:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-03-17 13:40:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-05-28 09:29:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-05-28 12:15:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-05-29 09:20:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-05-29 18:19:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-06-01 09:33:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-06-01 10:42:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-09-23 11:09:00 | 1 | 5.26% | 1 | 16.67 | 0 | 0 | 0 | 0 |
| 2012-09-23 12:12:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| 2012-09-23 13:38:00 | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| 2012-09-25 10:02:00 | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Time of Visit | ||||||||
| 07:00-10:00 | 4 | 21.05% | 1 | 16.67 | 3 | 42.86 | 0 | 0 |
| 10:01-13:00 | 8 | 42.11% | 4 | 66.67 | 3 | 42.86 | 1 | 16.67 |
| 13:01-17:00 | 4 | 21.05% | 1 | 16.67 | 1 | 14.29 | 2 | 33.33 |
| 17:01-20:00 | 3 | 15.79% | 0 | 0 | 0 | 0 | 3 | 50 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 2. Were lights working and in good condition at the approach? | ||||||||
| Yes | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| N.A. | 18 | 94.74% | 6 | 100 | 7 | 100 | 5 | 83.33 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 3. Were the lights working and in good condition at the forecourt area? | ||||||||
| Yes | 1 | 5.26% | 0 | 0 | 0 | 0 | 1 | 16.67 |
| N.A. | 18 | 94.74% | 6 | 100 | 7 | 100 | 5 | 83.33 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 4. Was filling area / forecourt clean and tidy? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 5. Were the driveway and forecourt free of potholes and well maintained? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 6. Was there any delay in approaching customers at the fuel pump | ||||||||
| No | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 7. Did the staff approach the driver side of the vehicle? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||
| Yes | 15 | 78.95% | 4 | 66.67 | 6 | 85.71 | 5 | 83.33 |
| No | 4 | 21.05% | 2 | 33.33 | 1 | 14.29 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Comments | ||||||||
| NO GREETINGS | 2 | 10.53% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
| NO WISHING | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| No greetings or did not wish | 1 | 5.26% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| الموظ٠كان عادي جدا | 1 | 5.26% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 9. Did they request customers to quit smoking? | ||||||||
| N.A. | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 10. Did the staff thank you as you were leaving? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| No | 3 | 15.79% | 1 | 16.67 | 1 | 14.29 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Comments | ||||||||
| DID NOT SAY ANYTHING | 1 | 5.26% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| NO WISHING | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| NOT SAID ANYTHING | 1 | 5.26% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 11. Was the filling staff presentable and well groomed? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 12. Was he able to communicate with customer? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 13. Was the attendant wearing visible nametag? | ||||||||
| Yes | 11 | 57.89% | 1 | 16.67 | 4 | 57.14 | 6 | 100 |
| No | 8 | 42.11% | 5 | 83.33 | 3 | 42.86 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Comments | ||||||||
| No name tag | 3 | 15.79% | 2 | 33.33% | 1 | 14.29% | 0 | 0% |
| younis | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| لايرتدي بطاقه | 2 | 10.53% | 2 | 33.33% | 0 | 0% | 0 | 0% |
| لايضع بطاقه | 2 | 10.53% | 0 | 0% | 2 | 28.57% | 0 | 0% |
| ناصر | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| 14. Was staff courteous / friendly? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 15. Did he follow the instructions on the Rahal (Fuel Card)? | ||||||||
| N.A. | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 16. Did he confirm and repeat amount and type of fuel? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 17. Did he fuel as per customer?s instructions - Dhs? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 18. Did he offer to clean windscreen voluntarily? (front & back) | ||||||||
| Yes | 14 | 73.68% | 3 | 50 | 6 | 85.71 | 5 | 83.33 |
| No | 5 | 26.32% | 3 | 50 | 1 | 14.29 | 1 | 16.67 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Comments | ||||||||
| DID NOT CLEAN | 2 | 10.53% | 1 | 16.67% | 1 | 14.29% | 0 | 0% |
| DID NOT CLEAN THE WINDSCREEN | 1 | 5.26% | 0 | 0% | 0 | 0% | 1 | 16.67% |
| Did not offer to clean the windscreen. | 1 | 5.26% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| لم يعرض علي تنظي٠الزجاج | 1 | 5.26% | 1 | 16.67% | 0 | 0% | 0 | 0% |
| 19. Were you charged the correct amount? | ||||||||
| Yes | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 20. Were you given correct change? | ||||||||
| Yes | 9 | 47.37% | 3 | 50 | 3 | 42.86 | 3 | 50 |
| N.A. | 10 | 52.63% | 3 | 50 | 4 | 57.14 | 3 | 50 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) | ||||||||
| N.A. | 19 | 100% | 6 | 100 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| 22a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||
| Yes | 15 | 78.95% | 5 | 83.33 | 5 | 71.43 | 5 | 83.33 |
| No | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||
| لايوجد صابون | 1 | 5.26% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 22b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||
| Yes | 11 | 57.89% | 3 | 50 | 3 | 42.86 | 5 | 83.33 |
| No | 5 | 26.32% | 2 | 33.33 | 3 | 42.86 | 0 | 0 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||
| No tissues | 4 | 21.05% | 2 | 33.33% | 2 | 28.57% | 0 | 0% |
| لايوجد ورق تواليت | 1 | 5.26% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||
| Yes | 7 | 36.84% | 2 | 33.33 | 3 | 42.86 | 2 | 33.33 |
| No | 2 | 10.53% | 1 | 16.67 | 0 | 0 | 1 | 16.67 |
| N.A. | 7 | 36.84% | 2 | 33.33 | 3 | 42.86 | 2 | 33.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||
| no paper towel | 4 | 21.05% | 2 | 33.33% | 2 | 28.57% | 0 | 0% |
| 23a. Were sinks clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 23b. Were mirrors clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 23c. Were hand dryers clean? | ||||||||
| Yes | 10 | 52.63% | 4 | 66.67 | 2 | 28.57 | 4 | 66.67 |
| No | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| N.A. | 5 | 26.32% | 1 | 16.67 | 3 | 42.86 | 1 | 16.67 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| Comments | ||||||||
| Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken | 1 | 5.26% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| No dryers | 2 | 10.53% | 1 | 16.67% | 0 | 0% | 1 | 16.67% |
| لايوجد مجÙÙات ايدي | 2 | 10.53% | 0 | 0% | 2 | 28.57% | 0 | 0% |
| 23d. Were dispensers clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 23e. Were toilets and urinals clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 24a. Were doors clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 24b. Were walls clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 24c. Were ceiling clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 24d. Were vents clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 24e. Were floors clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 24f. Were baseboards clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 24g. Were grout clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 25a. Were trash containers clean? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 25b. Were trash containers not overflowing? | ||||||||
| Yes | 16 | 84.21% | 5 | 83.33 | 6 | 85.71 | 5 | 83.33 |
| Total | 16 | 100% | 5 | 100% | 6 | 100% | 5 | 100% |
| 26. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||
| Yes | 18 | 94.74% | 6 | 100 | 6 | 85.71 | 6 | 100 |
| No | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Comments | ||||||||
| BAD SMELL | 1 | 5.26% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 27. Were all the facilities inside the restroom in good working condition ? | ||||||||
| Yes | 18 | 94.74% | 6 | 100 | 6 | 85.71 | 6 | 100 |
| No | 1 | 5.26% | 0 | 0 | 1 | 14.29 | 0 | 0 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |
| Comments | ||||||||
| Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken | 1 | 5.26% | 0 | 0% | 1 | 14.29% | 0 | 0% |
| 28. Was the Mosque premises clean ? | ||||||||
| Yes | 5 | 26.32% | 5 | 83.33 | 0 | 0 | 0 | 0 |
| N.A. | 14 | 73.68% | 1 | 16.67 | 7 | 100 | 6 | 100 |
| Total | 19 | 100% | 6 | 100% | 7 | 100% | 6 | 100% |