Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 907838

Sample Size:  50

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 20 40% 2 10.53% 5 50% 6 60% 7 63.64%
en 30 60% 17 89.47% 5 50% 4 40% 4 36.36%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Company                    
Adnoc 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Shopper ID                    
23 2 4% 0 0% 0 0% 0 0% 2 18.18%
114 1 2% 0 0% 0 0% 0 0% 1 9.09%
116 1 2% 0 0% 0 0% 0 0% 1 9.09%
126 1 2% 0 0% 0 0% 1 10% 0 0%
127 2 4% 1 5.26% 1 10% 0 0% 0 0%
129 1 2% 0 0% 1 10% 0 0% 0 0%
130 1 2% 1 5.26% 0 0% 0 0% 0 0%
143 4 8% 4 21.05% 0 0% 0 0% 0 0%
147 1 2% 0 0% 0 0% 0 0% 1 9.09%
149 3 6% 1 5.26% 1 10% 0 0% 1 9.09%
154 1 2% 1 5.26% 0 0% 0 0% 0 0%
155 3 6% 1 5.26% 0 0% 1 10% 1 9.09%
162 1 2% 0 0% 1 10% 0 0% 0 0%
163 3 6% 3 15.79% 0 0% 0 0% 0 0%
164 2 4% 2 10.53% 0 0% 0 0% 0 0%
165 2 4% 2 10.53% 0 0% 0 0% 0 0%
166 1 2% 1 5.26% 0 0% 0 0% 0 0%
189 1 2% 0 0% 0 0% 1 10% 0 0%
198 1 2% 1 5.26% 0 0% 0 0% 0 0%
221 1 2% 1 5.26% 0 0% 0 0% 0 0%
1005 2 4% 0 0% 0 0% 2 20% 0 0%
1006 1 2% 0 0% 1 10% 0 0% 0 0%
1023 1 2% 0 0% 0 0% 1 10% 0 0%
1042 2 4% 0 0% 2 20% 0 0% 0 0%
1045 2 4% 0 0% 1 10% 0 0% 1 9.09%
1047 1 2% 0 0% 0 0% 1 10% 0 0%
1054 1 2% 0 0% 0 0% 0 0% 1 9.09%
2015 1 2% 0 0% 0 0% 1 10% 0 0%
2017 1 2% 0 0% 1 10% 0 0% 0 0%
2027 1 2% 0 0% 1 10% 0 0% 0 0%
2032 1 2% 0 0% 0 0% 1 10% 0 0%
2036 1 2% 0 0% 0 0% 1 10% 0 0%
2049 1 2% 0 0% 0 0% 0 0% 1 9.09%
2090 1 2% 0 0% 0 0% 0 0% 1 9.09%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Serial No                    
0039 1 2% 0 0% 1 10% 0 0% 0 0%
0040 1 2% 0 0% 1 10% 0 0% 0 0%
0043 2 4% 0 0% 0 0% 1 10% 1 9.09%
0044 2 4% 0 0% 0 0% 1 10% 1 9.09%
0045 1 2% 0 0% 0 0% 0 0% 1 9.09%
0080 1 2% 0 0% 1 10% 0 0% 0 0%
0081 1 2% 0 0% 1 10% 0 0% 0 0%
0084 1 2% 0 0% 0 0% 1 10% 0 0%
0085 1 2% 0 0% 0 0% 1 10% 0 0%
0086 1 2% 0 0% 0 0% 0 0% 1 9.09%
0087 1 2% 0 0% 0 0% 0 0% 1 9.09%
0132 1 2% 0 0% 1 10% 0 0% 0 0%
0133 1 2% 0 0% 1 10% 0 0% 0 0%
0135 1 2% 0 0% 0 0% 1 10% 0 0%
0136 2 4% 0 0% 0 0% 1 10% 1 9.09%
0149 1 2% 0 0% 1 10% 0 0% 0 0%
0150 1 2% 0 0% 1 10% 0 0% 0 0%
0152 2 4% 0 0% 0 0% 1 10% 1 9.09%
0153 2 4% 0 0% 0 0% 1 10% 1 9.09%
0154 1 2% 0 0% 0 0% 0 0% 1 9.09%
0181 1 2% 0 0% 1 10% 0 0% 0 0%
0182 1 2% 1 5.26% 1 10% 0 0% 0 0%
0184 1 2% 0 0% 0 0% 1 10% 0 0%
0185 1 2% 0 0% 0 0% 1 10% 0 0%
0189 1 2% 0 0% 0 0% 0 0% 1 9.09%
0190 1 2% 0 0% 0 0% 0 0% 1 9.09%
109 1 2% 1 5.26% 0 0% 0 0% 0 0%
142 1 2% 1 5.26% 0 0% 0 0% 0 0%
172 1 2% 1 5.26% 0 0% 0 0% 0 0%
177 1 2% 1 5.26% 0 0% 0 0% 0 0%
182 1 2% 1 5.26% 1 10% 0 0% 0 0%
245 1 2% 1 5.26% 0 0% 0 0% 0 0%
247 1 2% 1 5.26% 0 0% 0 0% 0 0%
271 1 2% 1 5.26% 0 0% 0 0% 0 0%
310 1 2% 1 5.26% 0 0% 0 0% 0 0%
388 1 2% 1 5.26% 0 0% 0 0% 0 0%
393 1 2% 1 5.26% 0 0% 0 0% 0 0%
396 1 2% 1 5.26% 0 0% 0 0% 0 0%
430 1 2% 1 5.26% 0 0% 0 0% 0 0%
512 1 2% 1 5.26% 0 0% 0 0% 0 0%
67 1 2% 1 5.26% 0 0% 0 0% 0 0%
756 1 2% 1 5.26% 0 0% 0 0% 0 0%
785 1 2% 1 5.26% 0 0% 0 0% 0 0%
79 1 2% 1 5.26% 0 0% 0 0% 0 0%
98 1 2% 1 5.26% 0 0% 0 0% 0 0%
Total 50 100% 20 100% 11 100% 10 100% 11 100%
Operator Code                    
4 8% 4 21.05% 0 0% 0 0% 0 0%
172 2 4% 2 10.53% 0 0% 0 0% 0 0%
3404 10 20% 10 52.63% 0 0% 0 0% 0 0%
3409 3 6% 0 0% 0 0% 0 0% 3 27.27%
5051 19 38% 1 5.26% 5 50% 6 60% 7 63.64%
9001 4 8% 0 0% 0 0% 4 40% 0 0%
basma 6 12% 0 0% 5 50% 0 0% 1 9.09%
بسمه 2 4% 2 10.53% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Emirate                    
Abu Dhabi 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Site ID                    
37 9 18% 2 10.53% 2 20% 2 20% 3 27.27%
110 13 26% 7 36.84% 2 20% 2 20% 2 18.18%
120 1 2% 1 5.26% 0 0% 0 0% 0 0%
123 11 22% 6 31.58% 2 20% 2 20% 1 9.09%
128 8 16% 1 5.26% 2 20% 2 20% 3 27.27%
153 8 16% 2 10.53% 2 20% 2 20% 2 18.18%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Number of Staff                    
1 6 12% 0 0% 1 10% 2 20% 3 27.27%
2 8 16% 2 10.53% 3 30% 1 10% 2 18.18%
3 8 16% 1 5.26% 0 0% 3 30% 4 36.36%
4 12 24% 5 26.32% 4 40% 2 20% 1 9.09%
5 3 6% 2 10.53% 0 0% 1 10% 0 0%
6 6 12% 2 10.53% 2 20% 1 10% 1 9.09%
7 2 4% 2 10.53% 0 0% 0 0% 0 0%
8 3 6% 3 15.79% 0 0% 0 0% 0 0%
9 1 2% 1 5.26% 0 0% 0 0% 0 0%
11 1 2% 1 5.26% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
CSA Name                    
5 10% 0 0% 3 30% 1 10% 1 9.09%
ABDUL 1 2% 0 0% 1 10% 0 0% 0 0%
ABDUL AZEEZ 1 2% 1 5.26% 0 0% 0 0% 0 0%
ANWAR 1 2% 1 5.26% 0 0% 0 0% 0 0%
ASHRAF 1 2% 0 0% 0 0% 1 10% 0 0%
BAHADER 1 2% 1 5.26% 0 0% 0 0% 0 0%
BONIFACIO JR 1 2% 0 0% 1 10% 0 0% 0 0%
DANILLO 1 2% 1 5.26% 0 0% 0 0% 0 0%
HECTOR D ENAJE 1 2% 0 0% 0 0% 0 0% 1 9.09%
JACOBE 1 2% 1 5.26% 0 0% 0 0% 0 0%
Jafri 1 2% 1 5.26% 0 0% 0 0% 0 0%
MALI 1 2% 0 0% 0 0% 0 0% 1 9.09%
MARK 1 2% 0 0% 0 0% 1 10% 0 0%
MERVIN 1 2% 0 0% 1 10% 0 0% 0 0%
MOHD RAFFIQUE 1 2% 0 0% 0 0% 0 0% 1 9.09%
MOHD SIDDIUQUE 1 2% 0 0% 1 10% 0 0% 0 0%
MOHD. HASSAN 1 2% 1 5.26% 0 0% 0 0% 0 0%
NAME NOT CLEAR 4 8% 4 21.05% 0 0% 0 0% 0 0%
NEIL 1 2% 1 5.26% 0 0% 0 0% 0 0%
NORMAN 1 2% 0 0% 0 0% 0 0% 1 9.09%
NOUSHAD 1 2% 0 0% 0 0% 1 10% 0 0%
RAGISH 1 2% 0 0% 0 0% 0 0% 1 9.09%
RIYAZ 1 2% 0 0% 0 0% 1 10% 0 0%
SALEEM 2 4% 2 10.53% 0 0% 0 0% 0 0%
X 6 12% 2 10.53% 0 0% 2 20% 2 18.18%
al beer 1 2% 0 0% 0 0% 0 0% 1 9.09%
cant read 1 2% 0 0% 0 0% 0 0% 1 9.09%
cant read the name 2 4% 0 0% 2 20% 0 0% 0 0%
daril 1 2% 0 0% 0 0% 1 10% 0 0%
kaan weel 1 2% 0 0% 0 0% 0 0% 1 9.09%
kankrd 1 2% 0 0% 0 0% 1 10% 0 0%
mohd 1 2% 0 0% 1 10% 0 0% 0 0%
mohd iliyas 1 2% 1 5.26% 0 0% 0 0% 0 0%
tresty 1 2% 0 0% 0 0% 1 10% 0 0%
لا استطيع قراءه الاسم 1 2% 1 5.26% 0 0% 0 0% 0 0%
مارقين 1 2% 1 5.26% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
CSA Number                    
45 90% 19 100% 9 90% 7 70% 10 90.91%
10561 1 2% 0 0% 0 0% 1 10% 0 0%
11573 1 2% 0 0% 1 10% 0 0% 0 0%
11627 1 2% 0 0% 0 0% 1 10% 0 0%
6933 1 2% 0 0% 0 0% 1 10% 0 0%
7347 1 2% 0 0% 0 0% 0 0% 1 9.09%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Gender                    
Male 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Height                    
Tall 9 18% 5 26.32% 2 20% 1 10% 1 9.09%
Medium 31 62% 9 47.37% 7 70% 7 70% 8 72.73%
Short 10 20% 5 26.32% 1 10% 2 20% 2 18.18%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Built                    
Thin 12 24% 5 26.32% 2 20% 3 30% 2 18.18%
Medium 34 68% 11 57.89% 7 70% 7 70% 9 81.82%
Fat 4 8% 3 15.79% 1 10% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Spectacles                    
Yes 3 6% 1 5.26% 0 0% 1 10% 1 9.09%
No 47 94% 18 94.74% 10 100% 9 90% 10 90.91%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Beard                    
Yes 13 26% 5 26.32% 6 60% 0 0% 2 18.18%
No 37 74% 14 73.68% 4 40% 10 100% 9 81.82%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Mustache                    
Yes 15 30% 6 31.58% 6 60% 1 10% 2 18.18%
No 35 70% 13 68.42% 4 40% 9 90% 9 81.82%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Ethnic Groups                    
Expat Arabs 2 4% 2 10.53% 0 0% 0 0% 0 0%
Expat. Arabs 1 2% 0 0% 0 0% 0 0% 1 9.09%
Filipino 11 22% 0 0% 3 30% 5 50% 3 27.27%
Indian 27 54% 8 42.11% 7 70% 5 50% 7 63.64%
Others 1 2% 1 5.26% 0 0% 0 0% 0 0%
Philipino 8 16% 8 42.11% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Other Ethnic Groups                    
49 98% 18 94.74% 10 100% 10 100% 11 100%
SRILANKA 1 2% 1 5.26% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Date                    
2011-09-17 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-22 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-26 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-29 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-30 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-01 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-02 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-03 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-07 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-11 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-12 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-14 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-17 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-25 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-27 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-13 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-16 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-21 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-12-29 1 2% 1 5.26% 0 0% 0 0% 0 0%
2012-02-25 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-02 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-03 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-15 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-21 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-23 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-26 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-28 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-30 1 2% 0 0% 1 10% 0 0% 0 0%
2012-04-04 1 2% 0 0% 1 10% 0 0% 0 0%
2012-05-31 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-05 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-14 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-17 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-19 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-20 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-29 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-06 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-07 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-13 1 2% 0 0% 0 0% 1 10% 0 0%
2012-08-18 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-08-20 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-08-25 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-04 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-05 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-08 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-11 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-15 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-18 2 4% 0 0% 0 0% 0 0% 2 18.18%
2012-09-26 1 2% 0 0% 0 0% 0 0% 1 9.09%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Amount                    
38.04 1 2% 0 0% 0 0% 0 0% 1 9.09%
46.03 1 2% 1 5.26% 0 0% 0 0% 0 0%
48.80 1 2% 0 0% 1 10% 0 0% 0 0%
50.00 37 74% 14 73.68% 7 70% 9 90% 7 63.64%
57.00 2 4% 1 5.26% 0 0% 0 0% 1 9.09%
58.01 1 2% 0 0% 0 0% 1 10% 0 0%
60.00 1 2% 0 0% 0 0% 0 0% 1 9.09%
62.01 1 2% 0 0% 0 0% 0 0% 1 9.09%
65.00 1 2% 1 5.26% 0 0% 0 0% 0 0%
68.02 1 2% 0 0% 1 10% 0 0% 0 0%
71.00 1 2% 1 5.26% 0 0% 0 0% 0 0%
90.00 1 2% 1 5.26% 0 0% 0 0% 0 0%
125.00 1 2% 0 0% 1 10% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Number of Vehicles                    
0 2 4% 0 0% 0 0% 0 0% 2 18.18%
1 5 10% 0 0% 3 30% 1 10% 1 9.09%
2 9 18% 3 15.79% 0 0% 3 30% 3 27.27%
3 5 10% 1 5.26% 1 10% 1 10% 2 18.18%
4 3 6% 2 10.53% 1 10% 0 0% 0 0%
5 8 16% 2 10.53% 2 20% 2 20% 2 18.18%
6 3 6% 0 0% 2 20% 1 10% 0 0%
7 6 12% 3 15.79% 1 10% 2 20% 0 0%
8 1 2% 1 5.26% 0 0% 0 0% 0 0%
9 1 2% 0 0% 0 0% 0 0% 1 9.09%
12 2 4% 2 10.53% 0 0% 0 0% 0 0%
15 1 2% 1 5.26% 0 0% 0 0% 0 0%
18 1 2% 1 5.26% 0 0% 0 0% 0 0%
19 2 4% 2 10.53% 0 0% 0 0% 0 0%
22 1 2% 1 5.26% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Time In                    
2011-09-17 14:25:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-22 14:15:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-26 14:12:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-29 17:08:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-30 21:00:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-01 13:04:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-02 17:05:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-03 17:35:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-07 12:45:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-11 15:13:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-12 15:42:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-14 15:04:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-17 14:00:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-25 13:55:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-27 11:19:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-13 15:55:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-16 20:05:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-21 21:50:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-12-29 19:45:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2012-02-25 12:30:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-02 14:30:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-03 12:14:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-15 16:45:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-21 11:45:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-23 19:08:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-26 19:35:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-28 11:45:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-30 14:39:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-04-04 23:00:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-05-31 17:38:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-05 20:50:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-14 21:38:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-17 12:25:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-19 12:46:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-20 22:29:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-29 19:40:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-06 18:58:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-07 11:55:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-13 11:55:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-08-18 17:17:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-08-20 17:13:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-08-25 16:08:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-04 10:35:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-05 20:30:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-08 11:55:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-11 20:45:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-15 11:02:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-18 15:31:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-18 16:30:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-26 10:03:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Time Out                    
2011-09-17 14:36:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-22 14:27:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-26 14:20:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-29 17:15:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-09-30 21:11:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-01 13:14:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-02 17:13:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-03 17:48:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-07 12:55:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-11 15:23:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-12 15:51:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-14 15:15:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-17 14:09:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-25 14:05:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-10-27 11:28:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-13 16:06:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-16 20:13:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-11-21 22:00:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2011-12-29 19:52:00 1 2% 1 5.26% 0 0% 0 0% 0 0%
2012-02-25 12:38:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-02 14:37:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-03 12:21:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-15 16:58:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-21 11:55:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-23 19:20:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-26 19:48:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-28 11:58:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-03-30 14:50:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-04-04 23:13:00 1 2% 0 0% 1 10% 0 0% 0 0%
2012-05-31 18:00:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-05 21:04:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-14 21:45:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-17 12:31:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-19 12:55:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-20 22:38:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-06-29 19:52:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-06 19:05:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-07 12:02:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-07-13 12:03:00 1 2% 0 0% 0 0% 1 10% 0 0%
2012-08-18 17:25:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-08-20 17:20:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-08-25 16:16:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-04 10:47:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-05 20:40:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-08 12:06:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-11 20:52:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-15 11:19:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-18 15:39:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-18 16:35:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
2012-09-26 10:12:00 1 2% 0 0% 0 0% 0 0% 1 9.09%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Time of Visit                    
10:01-13:00 14 28% 2 10.53% 4 40% 4 40% 4 36.36%
13:01-17:00 16 32% 10 52.63% 3 30% 0 0% 3 27.27%
17:01-20:00 11 22% 4 21.05% 2 20% 3 30% 2 18.18%
20:01-24:00 9 18% 3 15.79% 1 10% 3 30% 2 18.18%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 49 98% 18 94.74% 10 100% 10 100% 11 100%
No 1 2% 1 5.26% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
ليست واضحة 1 2% 1 5.26% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 19 38% 8 42.11% 3 30% 5 50% 3 27.27%
N.A. 31 62% 11 57.89% 7 70% 5 50% 8 72.73%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 18 36% 8 42.11% 3 30% 5 50% 2 18.18%
N.A. 32 64% 11 57.89% 7 70% 5 50% 9 81.82%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 4 8% 3 15.79% 0 0% 1 10% 0 0%
No 46 92% 16 84.21% 10 100% 9 90% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
Had to wait 1 2% 0 0% 0 0% 1 10% 0 0%
تأخر مع زبون آخر 1 2% 1 5.26% 0 0% 0 0% 0 0%
تأخر مع زبون لصرف النقود 1 2% 1 5.26% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 48 96% 17 89.47% 10 100% 10 100% 11 100%
No 2 4% 2 10.53% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 42 84% 18 94.74% 8 80% 8 80% 8 72.73%
No 8 16% 1 5.26% 2 20% 2 20% 3 27.27%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
NO GREETINGS 1 2% 1 5.26% 0 0% 0 0% 0 0%
NORMAL BUT DID NOT GREET 1 2% 0 0% 1 10% 0 0% 0 0%
No greetings or did not wish 5 10% 0 0% 0 0% 2 20% 3 27.27%
كان اسلوبه عادي جدا 1 2% 0 0% 1 10% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
Yes 2 4% 2 10.53% 0 0% 0 0% 0 0%
No 1 2% 1 5.26% 0 0% 0 0% 0 0%
N.A. 47 94% 16 84.21% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
10. Did the staff thank you as you were leaving?                    
Yes 45 90% 18 94.74% 9 90% 8 80% 10 90.91%
No 5 10% 1 5.26% 1 10% 2 20% 1 9.09%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
DID NOT SAY ANYTHING 2 4% 1 5.26% 1 10% 0 0% 0 0%
Did not say anything 1 2% 0 0% 0 0% 0 0% 1 9.09%
No farewell greeting or no thank you when leaving 2 4% 0 0% 0 0% 2 20% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
12. Was he able to communicate with customer?                    
Yes 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
13. Was the attendant wearing visible nametag?                    
Yes 45 90% 19 100% 7 70% 9 90% 10 90.91%
No 5 10% 0 0% 3 30% 1 10% 1 9.09%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
COULD NOT READ THE NAME 2 4% 1 5.26% 1 10% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 5 10% 0 0% 0 0% 2 20% 3 27.27%
NO NAME TAG 1 2% 0 0% 1 10% 0 0% 0 0%
No name tag 2 4% 0 0% 0 0% 1 10% 1 9.09%
al beer 1 2% 0 0% 0 0% 0 0% 1 9.09%
cant read the name 2 4% 0 0% 2 20% 0 0% 0 0%
could not read the name 1 2% 1 5.26% 0 0% 0 0% 0 0%
mohd 1 2% 0 0% 1 10% 0 0% 0 0%
no name badge 1 2% 0 0% 1 10% 0 0% 0 0%
لا يضع بطاقه 1 2% 0 0% 1 10% 0 0% 0 0%
لم استطيع قراءة الاسم 1 2% 1 5.26% 0 0% 0 0% 0 0%
مارقين 1 2% 1 5.26% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 2 4% 1 5.26% 1 10% 0 0% 0 0%
N.A. 48 96% 18 94.74% 9 90% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 49 98% 19 100% 10 100% 9 90% 11 100%
No 1 2% 0 0% 0 0% 1 10% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
Did not say anything 1 2% 0 0% 0 0% 1 10% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 23 46% 8 42.11% 5 50% 5 50% 5 45.45%
No 27 54% 11 57.89% 5 50% 5 50% 6 54.55%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
DID NOT OFFER 3 6% 0 0% 3 30% 0 0% 0 0%
DID NOT OFFER TO CLEAN 2 4% 1 5.26% 1 10% 0 0% 0 0%
Did not offer to clean the windscreen. 11 22% 0 0% 0 0% 5 50% 6 54.55%
he did not offer to clean. 1 2% 1 5.26% 0 0% 0 0% 0 0%
لم يعرض علي تنظيف الزجاج 1 2% 0 0% 1 10% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
20. Were you given correct change?                    
Yes 28 56% 9 47.37% 4 40% 6 60% 9 81.82%
N.A. 22 44% 10 52.63% 6 60% 4 40% 2 18.18%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 50 100% 19 100% 10 100% 10 100% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 29 58% 0 0% 9 90% 9 90% 11 100%
No 2 4% 0 0% 1 10% 1 10% 0 0%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
NO SOAP 1 2% 0 0% 1 10% 0 0% 0 0%
No soap 1 2% 0 0% 0 0% 1 10% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 28 56% 0 0% 9 90% 8 80% 11 100%
No 3 6% 0 0% 1 10% 2 20% 0 0%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
NO TOILET TISSUES AVAILABLE 1 2% 0 0% 1 10% 0 0% 0 0%
No tissues 2 4% 0 0% 0 0% 2 20% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 9 18% 0 0% 9 90% 0 0% 0 0%
No 4 8% 0 0% 0 0% 2 20% 2 18.18%
N.A. 18 36% 0 0% 1 10% 8 80% 9 81.82%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
no paper towel 4 8% 0 0% 0 0% 2 20% 2 18.18%
23a. Were sinks clean?                    
Yes 30 60% 0 0% 9 90% 10 100% 11 100%
No 1 2% 0 0% 1 10% 0 0% 0 0%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
يوجد عليها بقع وسخه 1 2% 0 0% 1 10% 0 0% 0 0%
23b. Were mirrors clean?                    
Yes 30 60% 0 0% 10 100% 9 90% 11 100%
No 1 2% 0 0% 0 0% 1 10% 0 0%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
water spots on the mirror 1 2% 0 0% 0 0% 1 10% 0 0%
23c. Were hand dryers clean?                    
Yes 27 54% 0 0% 10 100% 8 80% 9 81.82%
N.A. 4 8% 0 0% 0 0% 2 20% 2 18.18%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
No dryers 4 8% 0 0% 0 0% 2 20% 2 18.18%
23d. Were dispensers clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
23e. Were toilets and urinals clean?                    
Yes 30 60% 0 0% 10 100% 9 90% 11 100%
No 1 2% 0 0% 0 0% 1 10% 0 0%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
Urinal was dirty 1 2% 0 0% 0 0% 1 10% 0 0%
24a. Were doors clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
24b. Were walls clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
24c. Were ceiling clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
24d. Were vents clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
24e. Were floors clean?                    
Yes 28 56% 0 0% 9 90% 9 90% 10 90.91%
No 3 6% 0 0% 1 10% 1 10% 1 9.09%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
Comments                    
WATER ON THE FLOOR 1 2% 0 0% 1 10% 0 0% 0 0%
Water on the floor 2 4% 0 0% 0 0% 1 10% 1 9.09%
24f. Were baseboards clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
24g. Were grout clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
25a. Were trash containers clean?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
25b. Were trash containers not overflowing?                    
Yes 31 62% 0 0% 10 100% 10 100% 11 100%
Total 31 100% 0 100% 10 100% 10 100% 11 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 46 92% 15 78.95% 10 100% 10 100% 11 100%
N.A. 4 8% 4 21.05% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 45 90% 14 73.68% 10 100% 10 100% 11 100%
No 1 2% 1 5.26% 0 0% 0 0% 0 0%
N.A. 4 8% 4 21.05% 0 0% 0 0% 0 0%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
NATHING 1 2% 1 5.26% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 6 12% 2 10.53% 3 30% 1 10% 0 0%
N.A. 44 88% 17 89.47% 7 70% 9 90% 11 100%
Total 50 100% 19 100% 10 100% 10 100% 11 100%
Comments                    
NO MUSQE 3 6% 3 15.79% 0 0% 0 0% 0 0%
NO Mosque NO Mosque NO Mosque NO MOSQUE 1 2% 1 5.26% 0 0% 0 0% 0 0%
OVER ALL COMMENTS                    
CSA WAS NOT WEARING NAME TAG 1 2% 0 0% 1 10% 0 0% 0 0%
Had to wait 1 2% 0 0% 0 0% 1 10% 0 0%
No mosque 1 2% 0 0% 0 0% 1 10% 0 0%
الحمام مغلق 1 2% 1 5.26% 0 0% 0 0% 0 0%