Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 907909

Sample Size:  64

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 17 26.56% 5 38.46% 3 17.65% 7 36.84% 2 13.33%
en 47 73.44% 8 61.54% 14 82.35% 12 63.16% 13 86.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Company                    
Adnoc 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Shopper ID                    
10 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
25 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
110 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
113 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
120 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
123 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
126 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
127 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
129 2 3.13% 1 7.69% 0 0% 0 0% 1 6.67%
130 4 6.25% 0 0% 1 5.88% 2 10.53% 1 6.67%
134 7 10.94% 5 38.46% 1 5.88% 0 0% 1 6.67%
150 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
157 3 4.69% 2 15.38% 1 5.88% 0 0% 0 0%
160 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
162 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
168 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
211 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
261 2 3.13% 0 0% 0 0% 1 5.26% 1 6.67%
264 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
1010 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
1012 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
1013 2 3.13% 0 0% 1 5.88% 1 5.26% 0 0%
1027 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
1028 3 4.69% 0 0% 0 0% 2 10.53% 1 6.67%
1067 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2010 2 3.13% 0 0% 0 0% 1 5.26% 1 6.67%
2014 3 4.69% 0 0% 2 11.76% 0 0% 1 6.67%
2015 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2016 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2019 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2024 2 3.13% 0 0% 0 0% 0 0% 2 13.33%
2028 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2032 5 7.81% 0 0% 0 0% 3 15.79% 2 13.33%
2033 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2036 3 4.69% 0 0% 0 0% 2 10.53% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Serial No                    
0304 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0305 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0310 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0311 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0321 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0322 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0327 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0328 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0351 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0353 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0359 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0360 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0361 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0362 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0367 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0368 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0372 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0373 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0383 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0389 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0390 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0393 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0394 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0395 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0396 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0397 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0399 2 3.13% 0 0% 1 5.88% 0 0% 1 6.67%
0400 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0403 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0404 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0407 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0408 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0411 2 3.13% 0 0% 0 0% 1 5.26% 1 6.67%
0412 2 3.13% 0 0% 0 0% 1 5.26% 1 6.67%
0415 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0416 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
0431 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0436 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0439 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0441 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0442 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0446 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0447 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0493 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0494 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
0529 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0531 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
0537 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
199 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
203 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
212 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
279 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
3 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
452 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
487 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
509 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
52 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
55 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
576 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
612 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
614 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Operator Code                    
4 6.25% 4 30.77% 0 0% 0 0% 0 0%
1 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
172 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
3404 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
3409 13 20.31% 0 0% 0 0% 0 0% 13 86.67%
5051 15 23.44% 0 0% 6 35.29% 7 36.84% 2 13.33%
9001 12 18.75% 0 0% 0 0% 12 63.16% 0 0%
basma 11 17.19% 0 0% 11 64.71% 0 0% 0 0%
بسمه 4 6.25% 4 30.77% 0 0% 0 0% 0 0%
ساره 2 3.13% 2 15.38% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Emirate                    
Ajman 6 9.38% 2 15.38% 2 11.76% 2 10.53% 0 0%
Dubai 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
Sharjah 57 89.06% 11 84.62% 15 88.24% 17 89.47% 14 93.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Site ID                    
9 6 9.38% 1 7.69% 2 11.76% 2 10.53% 1 6.67%
17 7 10.94% 1 7.69% 2 11.76% 2 10.53% 2 13.33%
45 6 9.38% 2 15.38% 1 5.88% 2 10.53% 1 6.67%
50 7 10.94% 1 7.69% 2 11.76% 2 10.53% 2 13.33%
66 7 10.94% 2 15.38% 2 11.76% 2 10.53% 1 6.67%
80 6 9.38% 1 7.69% 2 11.76% 2 10.53% 1 6.67%
83 7 10.94% 2 15.38% 2 11.76% 2 10.53% 1 6.67%
86 7 10.94% 1 7.69% 2 11.76% 2 10.53% 2 13.33%
87 8 12.5% 2 15.38% 2 11.76% 2 10.53% 2 13.33%
501 3 4.69% 0 0% 0 0% 1 5.26% 2 13.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Number of Staff                    
1 5 7.81% 1 7.69% 2 11.76% 1 5.26% 1 6.67%
2 21 32.81% 3 23.08% 5 29.41% 6 31.58% 7 46.67%
3 12 18.75% 4 30.77% 3 17.65% 4 21.05% 1 6.67%
4 13 20.31% 1 7.69% 3 17.65% 6 31.58% 3 20%
5 7 10.94% 2 15.38% 3 17.65% 2 10.53% 0 0%
6 5 7.81% 2 15.38% 0 0% 0 0% 3 20%
8 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
CSA Name                    
15 23.44% 2 15.38% 3 17.65% 5 26.32% 5 33.33%
- 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
AMEER ALI 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
CANT READ THE NAME 3 4.69% 0 0% 0 0% 3 15.79% 0 0%
HAREES YOUNUS KUNJOOR 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
JUBAIR MOHD 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
MOHD RAFI 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
MOHD RIYAS 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
NATYAJI 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
R JAY 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
SYED 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Shafeeque 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
X 5 7.81% 0 0% 2 11.76% 1 5.26% 2 13.33%
batno kondeel 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
beli 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
cant read 2 3.13% 0 0% 0 0% 0 0% 2 13.33%
cant read the name 17 26.56% 0 0% 6 35.29% 6 31.58% 5 33.33%
kunhi 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
mohd 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
not clear name 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
rasheed 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
umesh thokar 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
x 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لا استطيع قراءه الاسم 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم استطيع قراءة الاسم 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم استطيع قراءه الاسم 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم استطيع قراءه الاسم 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
CSA Number                    
55 85.94% 10 76.92% 15 88.24% 15 78.95% 15 100%
- 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
10571 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
11565 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
11884 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
12127 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
12274 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
12666 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
12846 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
12849 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Gender                    
Male 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Height                    
Tall 9 14.06% 3 23.08% 1 5.88% 4 21.05% 1 6.67%
Medium 46 71.88% 8 61.54% 14 82.35% 12 63.16% 12 80%
Short 9 14.06% 2 15.38% 2 11.76% 3 15.79% 2 13.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Built                    
Thin 13 20.31% 1 7.69% 3 17.65% 6 31.58% 3 20%
Medium 44 68.75% 10 76.92% 12 70.59% 11 57.89% 11 73.33%
Fat 7 10.94% 2 15.38% 2 11.76% 2 10.53% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Spectacles                    
Yes 4 6.25% 2 15.38% 1 5.88% 1 5.26% 0 0%
No 60 93.75% 11 84.62% 16 94.12% 18 94.74% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Beard                    
Yes 16 25% 2 15.38% 3 17.65% 4 21.05% 7 46.67%
No 48 75% 11 84.62% 14 82.35% 15 78.95% 8 53.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Mustache                    
Yes 23 35.94% 2 15.38% 4 23.53% 8 42.11% 9 60%
No 41 64.06% 11 84.62% 13 76.47% 11 57.89% 6 40%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Ethnic Groups                    
Expat. Arabs 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Filipino 7 10.94% 0 0% 1 5.88% 2 10.53% 4 26.67%
Indian 52 81.25% 12 92.31% 15 88.24% 15 78.95% 10 66.67%
Others 2 3.13% 0 0% 0 0% 1 5.26% 1 6.67%
Pakistani 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
Philipino 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Other Ethnic Groups                    
64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Date                    
2011-09-09 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-20 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-24 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-27 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-14 2 3.13% 2 15.38% 0 0% 0 0% 0 0%
2011-10-15 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-27 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-18 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-19 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-22 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-12-03 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-12-10 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2012-02-14 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-22 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-24 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
2012-02-25 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
2012-03-02 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-07 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-09 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-13 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
2012-03-19 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-20 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-23 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
2012-03-24 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-04-15 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-05-30 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-01 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-02 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-06 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-09 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-13 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-15 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-16 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-17 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-20 2 3.13% 0 0% 0 0% 2 10.53% 0 0%
2012-06-22 3 4.69% 0 0% 0 0% 3 15.79% 0 0%
2012-06-25 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-29 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-01 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-03 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-26 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-08-10 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-15 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-16 2 3.13% 0 0% 0 0% 0 0% 2 13.33%
2012-08-17 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 3 4.69% 0 0% 0 0% 0 0% 3 20%
2012-08-27 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-29 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-01 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-03 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-15 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-10-01 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Amount                    
25.00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
30.00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
36.00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
37.82 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
45.00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
45.01 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
46.02 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
47.00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
49.59 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
50.00 51 79.69% 8 61.54% 15 88.24% 16 84.21% 12 80%
60.00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
65.00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
70.00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
90.00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Number of Vehicles                    
0 5 7.81% 0 0% 1 5.88% 2 10.53% 2 13.33%
1 7 10.94% 1 7.69% 3 17.65% 3 15.79% 0 0%
2 13 20.31% 0 0% 5 29.41% 4 21.05% 4 26.67%
3 2 3.13% 0 0% 0 0% 1 5.26% 1 6.67%
4 12 18.75% 5 38.46% 3 17.65% 2 10.53% 2 13.33%
5 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
6 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
7 3 4.69% 0 0% 0 0% 1 5.26% 2 13.33%
8 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
9 2 3.13% 0 0% 1 5.88% 1 5.26% 0 0%
11 5 7.81% 2 15.38% 1 5.88% 1 5.26% 1 6.67%
13 2 3.13% 0 0% 1 5.88% 0 0% 1 6.67%
15 2 3.13% 1 7.69% 0 0% 0 0% 1 6.67%
16 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
18 2 3.13% 1 7.69% 1 5.88% 0 0% 0 0%
19 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
20 2 3.13% 1 7.69% 0 0% 1 5.26% 0 0%
22 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
24 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Time In                    
2011-09-09 13:09:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-20 21:38:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-24 22:03:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-27 08:08:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-14 06:41:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-14 17:58:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-15 13:16:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-27 08:35:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-18 12:38:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-19 17:10:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-22 20:20:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-12-03 12:20:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-12-10 20:50:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2012-02-14 20:39:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-22 11:05:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-24 09:43:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-24 10:19:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-25 21:10:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-25 22:12:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-02 20:25:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-07 14:52:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-09 21:04:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-13 20:05:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-13 20:19:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-19 22:10:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-20 19:49:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-23 09:58:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-23 11:05:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-24 15:55:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-04-15 15:44:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-05-30 19:20:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-01 22:30:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-02 21:32:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-06 16:05:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-09 15:50:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-13 11:20:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-15 14:15:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-16 12:19:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-17 12:15:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-20 20:02:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-20 20:20:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-22 09:40:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-22 09:50:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-22 13:51:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-25 07:19:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-29 22:00:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-01 19:15:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-03 19:40:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-26 16:47:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-08-10 10:30:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-15 15:20:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-16 11:42:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-16 12:00:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-17 14:30:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 21:03:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 21:40:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 22:30:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-27 13:14:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-29 09:27:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-01 20:40:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-03 08:10:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-15 20:30:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 19:00:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-10-01 20:14:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Time Out                    
2011-09-09 13:22:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-20 21:59:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-24 22:38:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-09-27 08:34:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-14 06:48:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-14 18:02:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-15 13:43:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-10-27 08:49:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-18 12:45:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-19 17:20:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-11-22 20:32:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-12-03 12:24:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2011-12-10 20:58:00 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2012-02-14 20:48:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-22 11:15:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-24 09:54:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-24 10:22:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-25 21:20:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-02-25 22:20:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-02 20:35:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-07 15:00:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-09 21:13:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-13 20:14:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-13 20:29:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-19 22:20:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-20 20:01:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-23 10:10:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-23 11:14:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-03-24 16:08:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-04-15 15:56:00 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
2012-05-30 19:25:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-01 22:47:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-02 21:55:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-06 16:15:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-09 15:57:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-13 11:36:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-15 14:22:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-16 12:30:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-17 12:24:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-20 20:12:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-20 20:33:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-22 09:45:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-22 09:55:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-22 13:58:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-25 07:25:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-06-29 22:15:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-01 19:32:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-03 19:55:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-07-26 16:58:00 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
2012-08-10 10:37:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-15 15:26:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-16 11:47:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-16 12:05:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-17 14:36:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 21:08:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 21:52:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-24 22:38:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-27 13:29:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-08-29 09:33:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-01 20:49:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-03 08:21:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-15 20:45:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-09-18 19:13:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
2012-10-01 20:28:00 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Time of Visit                    
07:00-10:00 9 14.06% 3 23.08% 1 5.88% 3 15.79% 2 13.33%
10:01-13:00 13 20.31% 2 15.38% 4 23.53% 4 21.05% 3 20%
13:01-17:00 12 18.75% 2 15.38% 3 17.65% 4 21.05% 3 20%
17:01-20:00 8 12.5% 2 15.38% 0 0% 4 21.05% 2 13.33%
20:01-24:00 22 34.38% 4 30.77% 9 52.94% 4 21.05% 5 33.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 62 96.88% 11 84.62% 17 100% 19 100% 15 100%
No 2 3.13% 2 15.38% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
غير مصانه بشكل جيد 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم تكن مصانه بشكل جيد 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 30 46.88% 7 53.85% 8 47.06% 8 42.11% 7 46.67%
No 2 3.13% 1 7.69% 1 5.88% 0 0% 0 0%
N.A. 32 50% 5 38.46% 8 47.06% 11 57.89% 8 53.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
الاضاءه خافته 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
كانت خافته 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 29 45.31% 6 46.15% 8 47.06% 8 42.11% 7 46.67%
No 2 3.13% 1 7.69% 1 5.88% 0 0% 0 0%
N.A. 33 51.56% 6 46.15% 8 47.06% 11 57.89% 8 53.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
الاضاءه خافته 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
كانت خافته 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
4. Was filling area / forecourt clean and tidy?                    
Yes 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 63 98.44% 13 100% 16 94.12% 19 100% 15 100%
No 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
غير مصانه بشكل جيد 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 8 12.5% 6 46.15% 2 11.76% 0 0% 0 0%
No 56 87.5% 7 53.85% 15 88.24% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
he was inside came afterseeing me. 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
المكان مزدحم 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
تأخر بعض الشي 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
تأخر لانه كان يتحدث مع زميله ويحسبون النقود 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
تأخر مع الزبائن 2 3.13% 1 7.69% 1 5.88% 0 0% 0 0%
تاخر مع كثير من الزبائن 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 48 75% 10 76.92% 10 58.82% 15 78.95% 13 86.67%
No 16 25% 3 23.08% 7 41.18% 4 21.05% 2 13.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
DID NOT SAY ANYTHING 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
NORMAL BUT DID NOT GREET 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
NORMAL EXPRESSIONS BUT DID NOT GREET 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
NORMAL.BUT DID NOT WISH. 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
No greetings or did not wish 4 6.25% 0 0% 0 0% 4 21.05% 0 0%
Normal without any expressions 2 3.13% 0 0% 0 0% 0 0% 2 13.33%
كان اسلوبه عادي 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
لم يتم الترحيب بشكل ودي 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم يتم الترحيب بي 2 3.13% 1 7.69% 1 5.88% 0 0% 0 0%
لم يحييني ولم يبتسم 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
10. Did the staff thank you as you were leaving?                    
Yes 51 79.69% 9 69.23% 13 76.47% 15 78.95% 14 93.33%
No 13 20.31% 4 30.77% 4 23.53% 4 21.05% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
DID NOT SAY ANYTHING 4 6.25% 1 7.69% 3 17.65% 0 0% 0 0%
Did not say anything 3 4.69% 0 0% 0 0% 2 10.53% 1 6.67%
Just smiled 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
NO THANK YOU 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
No farewell greeting or no thank you when leaving 2 3.13% 0 0% 0 0% 2 10.53% 0 0%
لم يشكرنى 2 3.13% 2 15.38% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 62 96.88% 11 84.62% 17 100% 19 100% 15 100%
No 2 3.13% 2 15.38% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
لم يكن مرتب 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم يكن مرتب 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
12. Was he able to communicate with customer?                    
Yes 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
13. Was the attendant wearing visible nametag?                    
Yes 53 82.81% 12 92.31% 14 82.35% 17 89.47% 10 66.67%
No 11 17.19% 1 7.69% 3 17.65% 2 10.53% 5 33.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
But very small letters 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 20 31.25% 0 0% 0 0% 10 52.63% 10 66.67%
HE WAS WEARING A JACKET 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
I can't read it 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
NO NAME TAG 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
No name tag 6 9.38% 0 0% 0 0% 2 10.53% 4 26.67%
WAS WEARING A JACKET 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
WEARING A JACKET. 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
could not read the name 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
kunhi 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
rasheed 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
umesh thokar 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
باتنو كونديل 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
لا استطيع قراءة الاسم 3 4.69% 1 7.69% 2 11.76% 0 0% 0 0%
لا يضع بطاقه 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لاا استطيع قراءة الاسم 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
لااستطيع قراءة الاسم 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
لايضع بطاقه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
لم استطيع قراءة الاسم 3 4.69% 1 7.69% 2 11.76% 0 0% 0 0%
لم استطيع قراءه الاسم 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم استطيع قراءه الاسم 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 2 3.13% 1 7.69% 0 0% 0 0% 1 6.67%
N.A. 62 96.88% 12 92.31% 17 100% 19 100% 14 93.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 61 95.31% 12 92.31% 16 94.12% 19 100% 14 93.33%
No 3 4.69% 1 7.69% 1 5.88% 0 0% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
did not repeat 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 32 50% 5 38.46% 9 52.94% 10 52.63% 8 53.33%
No 32 50% 8 61.54% 8 47.06% 9 47.37% 7 46.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
لم يعرض علي تنظيف الزجاج 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
DID NOT OFFER 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
DID NOT OFFER TO CLEAN 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
Did not offer to clean the windscreen. 13 20.31% 0 0% 0 0% 9 47.37% 4 26.67%
HE DID NOT OFFER TO CLEAN WINDSCREEN 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
Promotions on tissues and frangrances 2 3.13% 0 0% 0 0% 0 0% 2 13.33%
did not clean the windscreen 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لم يعرض علي تنظيف الزجاج 3 4.69% 1 7.69% 2 11.76% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 63 98.44% 12 92.31% 17 100% 19 100% 15 100%
No 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
20. Were you given correct change?                    
Yes 38 59.38% 13 100% 8 47.06% 10 52.63% 7 46.67%
N.A. 26 40.63% 0 0% 9 52.94% 9 47.37% 8 53.33%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 64 100% 13 100% 17 100% 19 100% 15 100%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 43 67.19% 0 0% 12 70.59% 17 89.47% 14 93.33%
No 7 10.94% 0 0% 5 29.41% 1 5.26% 1 6.67%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
NO SOAP 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
NO SOAP AVAILABLE 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
No soap 2 3.13% 0 0% 0 0% 1 5.26% 1 6.67%
Restroom closed 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 40 62.5% 0 0% 15 88.24% 16 84.21% 9 60%
No 10 15.63% 0 0% 2 11.76% 2 10.53% 6 40%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
No tissues 8 12.5% 0 0% 0 0% 2 10.53% 6 40%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 15 23.44% 0 0% 12 70.59% 1 5.26% 2 13.33%
No 7 10.94% 0 0% 4 23.53% 1 5.26% 2 13.33%
N.A. 29 45.31% 0 0% 1 5.88% 17 89.47% 11 73.33%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
no paper towel 3 4.69% 0 0% 0 0% 1 5.26% 2 13.33%
23a. Were sinks clean?                    
Yes 49 76.56% 0 0% 16 94.12% 18 94.74% 15 100%
No 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
كان يوجد عليها مياه غير نظيفه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
23b. Were mirrors clean?                    
Yes 47 73.44% 0 0% 15 88.24% 18 94.74% 14 93.33%
No 3 4.69% 0 0% 2 11.76% 0 0% 1 6.67%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
DIRTY.WATER DROPS ON IT. 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
Not clean 1 1.56% 0 0% 0 0% 0 0% 1 6.67%
يوجد على المرايا بقه مياه قذره 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
23c. Were hand dryers clean?                    
Yes 41 64.06% 0 0% 14 82.35% 16 84.21% 11 73.33%
N.A. 10 15.63% 0 0% 3 17.65% 3 15.79% 4 26.67%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
No dryers 5 7.81% 0 0% 0 0% 2 10.53% 3 20%
لا يوجد مجففات ايدي 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
لايوجد مجففات ايدي 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
نظيفه لكن معطله 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 48 75% 0 0% 15 88.24% 18 94.74% 15 100%
N.A. 3 4.69% 0 0% 2 11.76% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
لا يوجد ماكينات صابون 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
لايوجد صابون 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
23e. Were toilets and urinals clean?                    
Yes 49 76.56% 0 0% 16 94.12% 18 94.74% 15 100%
No 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
كان يوجد عليها مياه قذره 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
24a. Were doors clean?                    
Yes 48 75% 0 0% 15 88.24% 18 94.74% 15 100%
No 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
يوجد عليها ملصقات مقطعه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
قديمه ويوجد عليها اوساخ 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
24b. Were walls clean?                    
Yes 50 78.13% 0 0% 17 100% 18 94.74% 15 100%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
24c. Were ceiling clean?                    
Yes 50 78.13% 0 0% 17 100% 18 94.74% 15 100%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
24d. Were vents clean?                    
Yes 50 78.13% 0 0% 17 100% 18 94.74% 15 100%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
24e. Were floors clean?                    
Yes 40 62.5% 0 0% 10 58.82% 16 84.21% 14 93.33%
No 10 15.63% 0 0% 7 41.18% 2 10.53% 1 6.67%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
WATER ON THE FLOOR 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
WET FLOOR.WATER EVERYWHERE 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
Water on the floor 3 4.69% 0 0% 0 0% 2 10.53% 1 6.67%
الارضيات قذره والمحارم على الارض 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
يوجد مياه على الارض وسخه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
يوجد مياه كثيره على الارض 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
كان يوجد عليها مياه قذره ومحارم 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 50 78.13% 0 0% 17 100% 18 94.74% 15 100%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
24g. Were grout clean?                    
Yes 49 76.56% 0 0% 16 94.12% 18 94.74% 15 100%
No 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
عليه مياه ومحارم قذره 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
25a. Were trash containers clean?                    
Yes 48 75% 0 0% 15 88.24% 18 94.74% 15 100%
No 2 3.13% 0 0% 2 11.76% 0 0% 0 0%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
غير نظيفه ممتلئه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
مليئه بالمحارم 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
25b. Were trash containers not overflowing?                    
Yes 49 76.56% 0 0% 16 94.12% 18 94.74% 15 100%
No 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
N.A. 1 1.56% 0 0% 0 0% 1 5.26% 0 0%
Total 51 100% 0 100% 17 100% 19 100% 15 100%
Comments                    
كانت ممتلئه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 55 85.94% 10 76.92% 12 70.59% 18 94.74% 15 100%
No 6 9.38% 1 7.69% 5 29.41% 0 0% 0 0%
N.A. 3 4.69% 2 15.38% 0 0% 1 5.26% 0 0%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
BAD SMELL 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
BAD SMELL IN THE RESTROOM 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
There was a very bad smell and could not use the toilet for a second also 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
رائحة الحمام كريهه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
رائحه كريهه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 58 90.63% 10 76.92% 16 94.12% 18 94.74% 14 93.33%
No 2 3.13% 1 7.69% 1 5.88% 0 0% 0 0%
N.A. 4 6.25% 2 15.38% 0 0% 1 5.26% 1 6.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
Exhaust fan not working. there is a leackage of water below the washbasin from the pipe 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
لايوجد صابون 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 7 10.94% 1 7.69% 2 11.76% 2 10.53% 2 13.33%
No 2 3.13% 2 15.38% 0 0% 0 0% 0 0%
N.A. 55 85.94% 10 76.92% 15 88.24% 17 89.47% 13 86.67%
Total 64 100% 13 100% 17 100% 19 100% 15 100%
Comments                    
not good cleaning 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
OVER ALL COMMENTS                    
BAD SMELL IN THE WASHROOM AND THERE WAS WATER ON THE FLOOR 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
COULD NOT READ THE NAME AS THE CSA WAS WEARING A JACKET 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
CSA WAS NOT WEARING A NAME TAG 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
CSA WAS WEARING A JACKET SO COULD NOT READ THE NAME. 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
THERE WAS BAD SMELL IN THE RESTROOM. 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
The access to the petrol station is closed near the station from the main road. So we have to either take the service road from the far begining or after the station we have to take free right and go a long way to enter the petrol pump. So it will be better to put a board where the service road begins, so that it will be easier for us to enter into the petrol station 1 1.56% 1 7.69% 0 0% 0 0% 0 0%
الحمام نظيف 1 1.56% 0 0% 1 5.88% 0 0% 0 0%
الحمام مغلق 2 3.13% 2 15.38% 0 0% 0 0% 0 0%
يوجد مياه على الارض وسخه 1 1.56% 0 0% 1 5.88% 0 0% 0 0%