Company: Adnoc

Filter: Company: Adnoc + Service: Fuel + Site Manager Number: 908037

Sample Size:  21

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 9 42.86% 2 28.57% 1 25% 3 75% 3 50%
en 12 57.14% 5 71.43% 3 75% 1 25% 3 50%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Company                    
Adnoc 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Shopper ID                    
11 3 14.29% 1 14.29% 0 0% 1 25% 1 16.67%
12 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
114 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
128 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
130 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
166 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
167 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
197 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
261 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
1005 1 4.76% 0 0% 0 0% 1 25% 0 0%
1031 1 4.76% 0 0% 0 0% 1 25% 0 0%
1061 1 4.76% 0 0% 1 25% 0 0% 0 0%
1062 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012 1 4.76% 0 0% 1 25% 0 0% 0 0%
2017 1 4.76% 0 0% 1 25% 0 0% 0 0%
2020 1 4.76% 0 0% 1 25% 0 0% 0 0%
2031 1 4.76% 0 0% 0 0% 1 25% 0 0%
2093 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2106 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Serial No                    
0220 1 4.76% 0 0% 1 25% 0 0% 0 0%
0224 1 4.76% 0 0% 0 0% 1 25% 0 0%
0234 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
0250 1 4.76% 0 0% 1 25% 0 0% 0 0%
0252 1 4.76% 0 0% 0 0% 1 25% 0 0%
0265 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
0266 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
0288 1 4.76% 0 0% 1 25% 0 0% 0 0%
0289 1 4.76% 0 0% 1 25% 0 0% 0 0%
0291 1 4.76% 0 0% 0 0% 1 25% 0 0%
0292 1 4.76% 0 0% 0 0% 1 25% 0 0%
0309 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
0310 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
0345 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
134 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
169 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
383 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
435 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
563 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
6 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
68 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Operator Code                    
3 14.29% 3 42.86% 0 0% 0 0% 0 0%
15 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
3404 3 14.29% 3 42.86% 0 0% 0 0% 0 0%
3409 3 14.29% 0 0% 0 0% 0 0% 3 50%
5051 8 38.1% 0 0% 2 50% 3 75% 3 50%
9001 1 4.76% 0 0% 0 0% 1 25% 0 0%
basma 2 9.52% 0 0% 2 50% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Emirate                    
Al Ain 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Site ID                    
2 5 23.81% 2 28.57% 1 25% 1 25% 1 16.67%
8 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
74 8 38.1% 4 57.14% 1 25% 1 25% 2 33.33%
169 7 33.33% 1 14.29% 2 50% 2 50% 2 33.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Number of Staff                    
2 5 23.81% 0 0% 1 25% 1 25% 3 50%
3 2 9.52% 0 0% 1 25% 0 0% 1 16.67%
4 6 28.57% 3 42.86% 1 25% 1 25% 1 16.67%
5 4 19.05% 1 14.29% 0 0% 2 50% 1 16.67%
6 2 9.52% 1 14.29% 1 25% 0 0% 0 0%
8 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
9 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
CSA Name                    
1 4.76% 0 0% 1 25% 0 0% 0 0%
ASHIQ 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
BANDEKT 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
BHARULULLUM 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
EIDING ROSIN 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
JECROZ 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
JUTSI 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Jester 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
MARION 1 4.76% 0 0% 0 0% 1 25% 0 0%
Majid 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
NAEEM ZULFIKAR 1 4.76% 0 0% 1 25% 0 0% 0 0%
RICHARD 1 4.76% 0 0% 0 0% 1 25% 0 0%
SAIFUDEEN 1 4.76% 0 0% 0 0% 1 25% 0 0%
USMAN 1 4.76% 0 0% 1 25% 0 0% 0 0%
cant read 2 9.52% 0 0% 0 0% 0 0% 2 33.33%
cant read it 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
cant read the name 2 9.52% 0 0% 1 25% 1 25% 0 0%
طاهر 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
لم استطع قراءه الاسم 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
CSA Number                    
17 80.95% 5 71.43% 4 100% 3 75% 5 83.33%
10732 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
12083 1 4.76% 0 0% 0 0% 1 25% 0 0%
None 2 9.52% 2 28.57% 0 0% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Gender                    
Male 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Height                    
Tall 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Medium 17 80.95% 6 85.71% 4 100% 2 50% 5 83.33%
Short 3 14.29% 0 0% 0 0% 2 50% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Built                    
Thin 5 23.81% 2 28.57% 0 0% 1 25% 2 33.33%
Medium 13 61.9% 4 57.14% 2 50% 3 75% 4 66.67%
Fat 3 14.29% 1 14.29% 2 50% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Spectacles                    
Yes 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
No 20 95.24% 6 85.71% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Beard                    
Yes 7 33.33% 2 28.57% 2 50% 2 50% 1 16.67%
No 14 66.67% 5 71.43% 2 50% 2 50% 5 83.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Mustache                    
Yes 7 33.33% 1 14.29% 1 25% 3 75% 2 33.33%
No 14 66.67% 6 85.71% 3 75% 1 25% 4 66.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Ethnic Groups                    
Filipino 3 14.29% 0 0% 0 0% 2 50% 1 16.67%
Indian 13 61.9% 3 42.86% 4 100% 2 50% 4 66.67%
Others 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Philipino 4 19.05% 4 57.14% 0 0% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Other Ethnic Groups                    
21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Date                    
2011-09-18 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-09-22 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-06 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-12 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-24 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-11-03 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-11-20 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2012-02-23 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-08 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-09 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-17 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-06-09 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-06-13 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-06-23 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-07-24 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-09-03 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-08 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-10 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-16 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-10-04 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Amount                    
40.01 1 4.76% 0 0% 1 25% 0 0% 0 0%
45.00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
50.00 14 66.67% 5 71.43% 2 50% 3 75% 4 66.67%
54.02 1 4.76% 0 0% 1 25% 0 0% 0 0%
60.00 2 9.52% 1 14.29% 0 0% 0 0% 1 16.67%
63.01 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
90.00 1 4.76% 0 0% 0 0% 1 25% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Number of Vehicles                    
0 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
1 2 9.52% 0 0% 0 0% 1 25% 1 16.67%
3 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
4 2 9.52% 0 0% 1 25% 1 25% 0 0%
5 4 19.05% 2 28.57% 1 25% 0 0% 1 16.67%
6 2 9.52% 0 0% 1 25% 0 0% 1 16.67%
7 2 9.52% 1 14.29% 1 25% 0 0% 0 0%
8 3 14.29% 1 14.29% 0 0% 1 25% 1 16.67%
10 1 4.76% 0 0% 0 0% 1 25% 0 0%
11 2 9.52% 2 28.57% 0 0% 0 0% 0 0%
13 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Time In                    
2011-09-18 19:08:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-09-22 18:15:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-06 21:10:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-12 11:28:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-24 22:00:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-11-03 21:25:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-11-20 07:00:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2012-02-23 21:25:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-08 22:00:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-09 13:19:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-17 14:21:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-06-09 16:05:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-06-13 17:25:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-06-23 19:17:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-07-24 12:39:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-09-03 13:28:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-08 22:30:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-10 09:06:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 12:36:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-16 11:33:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-10-04 15:40:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Time Out                    
2011-09-18 19:20:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-09-22 18:23:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-06 21:24:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-12 11:36:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-10-24 22:11:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-11-03 21:34:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2011-11-20 07:18:00 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
2012-02-23 21:30:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-08 22:12:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-09 13:30:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-04-17 14:28:00 1 4.76% 0 0% 1 25% 0 0% 0 0%
2012-06-09 16:13:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-06-13 17:38:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-06-23 19:23:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-07-24 12:44:00 1 4.76% 0 0% 0 0% 1 25% 0 0%
2012-09-03 13:34:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-08 22:39:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-10 09:17:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-11 12:43:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-09-16 11:42:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
2012-10-04 15:48:00 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Time of Visit                    
07:00-10:00 2 9.52% 1 14.29% 0 0% 0 0% 1 16.67%
10:01-13:00 4 19.05% 1 14.29% 0 0% 1 25% 2 33.33%
13:01-17:00 5 23.81% 0 0% 2 50% 1 25% 2 33.33%
17:01-20:00 4 19.05% 2 28.57% 0 0% 2 50% 0 0%
20:01-24:00 6 28.57% 3 42.86% 2 50% 0 0% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
2. Were lights working and in good condition at the approach?                    
Yes 9 42.86% 5 71.43% 2 50% 1 25% 1 16.67%
N.A. 12 57.14% 2 28.57% 2 50% 3 75% 5 83.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
It was morning time. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 9 42.86% 5 71.43% 2 50% 1 25% 1 16.67%
N.A. 12 57.14% 2 28.57% 2 50% 3 75% 5 83.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
It was morning time. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
4. Was filling area / forecourt clean and tidy?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 2 9.52% 1 14.29% 1 25% 0 0% 0 0%
No 18 85.71% 6 85.71% 3 75% 4 100% 5 83.33%
N.A. 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
Staff attend me immediately. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
no comment 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
تأخر مع الزبائن 1 4.76% 0 0% 1 25% 0 0% 0 0%
لم يتأخر 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 20 95.24% 7 100% 3 75% 4 100% 6 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
لم يفترب من حهة المركبه 1 4.76% 0 0% 1 25% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 14 66.67% 5 71.43% 2 50% 3 75% 4 66.67%
No 7 33.33% 2 28.57% 2 50% 1 25% 2 33.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
NORMAL.BUT NO GREETINGS 1 4.76% 0 0% 1 25% 0 0% 0 0%
No any greeting by staff. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
No greetings or did not wish 3 14.29% 0 0% 0 0% 1 25% 2 33.33%
There was no any greeting by staff. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
كان مشغول ولم يهتم بي كثيرا 1 4.76% 0 0% 1 25% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
Yes 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
N.A. 20 95.24% 6 85.71% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
Any one was not smoking. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
No one was smoking during my visit. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
10. Did the staff thank you as you were leaving?                    
Yes 15 71.43% 5 71.43% 3 75% 3 75% 4 66.67%
No 6 28.57% 2 28.57% 1 25% 1 25% 2 33.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
No farewell greeting or no thank you when leaving 3 14.29% 0 0% 0 0% 1 25% 2 33.33%
Staff did not say anything while leaving. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
There was no farewell greeting by staff. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
لم يشكرني 1 4.76% 0 0% 1 25% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
12. Was he able to communicate with customer?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
نوعا ما 1 4.76% 0 0% 1 25% 0 0% 0 0%
13. Was the attendant wearing visible nametag?                    
Yes 20 95.24% 7 100% 3 75% 4 100% 6 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 4 19.05% 0 0% 0 0% 1 25% 3 50%
لا استطيع قراءة الاسم 1 4.76% 0 0% 1 25% 0 0% 0 0%
لا يضع بطاقه 1 4.76% 0 0% 1 25% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
It was nomal behaviour. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
I did not have fuel card. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
I was not having the fuel card. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 12 57.14% 3 42.86% 1 25% 3 75% 5 83.33%
No 9 42.86% 4 57.14% 3 75% 1 25% 1 16.67%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
DID NOT OFEFR 1 4.76% 0 0% 1 25% 0 0% 0 0%
Did not offer to clean the windscreen. 2 9.52% 0 0% 0 0% 1 25% 1 16.67%
He did not ask me for clean the windscreen. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Staff did not offer to clean wind screen. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
لم يعرض علي تنظيف الزجاج 1 4.76% 0 0% 1 25% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
20. Were you given correct change?                    
Yes 10 47.62% 5 71.43% 2 50% 2 50% 1 16.67%
N.A. 11 52.38% 2 28.57% 2 50% 2 50% 5 83.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
Change was not required. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 21 100% 7 100% 4 100% 4 100% 6 100%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
There was no any kind of promotion. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
There was no promotion at all. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 13 61.9% 0 0% 3 75% 4 100% 6 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
لا يوجد صابون 1 4.76% 0 0% 1 25% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 12 57.14% 0 0% 3 75% 4 100% 5 83.33%
No 2 9.52% 0 0% 1 25% 0 0% 1 16.67%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
NO TOILET TISSUES 1 4.76% 0 0% 1 25% 0 0% 0 0%
No tissues 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 3 14.29% 0 0% 2 50% 0 0% 1 16.67%
No 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
N.A. 10 47.62% 0 0% 2 50% 4 100% 4 66.67%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
no paper towel 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
23a. Were sinks clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
23b. Were mirrors clean?                    
Yes 13 61.9% 0 0% 3 75% 4 100% 6 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
يوجد عليها بقع وسخه 1 4.76% 0 0% 1 25% 0 0% 0 0%
23c. Were hand dryers clean?                    
Yes 12 57.14% 0 0% 4 100% 4 100% 4 66.67%
N.A. 2 9.52% 0 0% 0 0% 0 0% 2 33.33%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
No dryers 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
23d. Were dispensers clean?                    
Yes 13 61.9% 0 0% 3 75% 4 100% 6 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
آثار البصمات والضغط المستمر موجود عليها 1 4.76% 0 0% 1 25% 0 0% 0 0%
23e. Were toilets and urinals clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
24a. Were doors clean?                    
Yes 13 61.9% 0 0% 3 75% 4 100% 6 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
يوجد آثار شحم عليها دهون 1 4.76% 0 0% 1 25% 0 0% 0 0%
24b. Were walls clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
24c. Were ceiling clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
24d. Were vents clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
24e. Were floors clean?                    
Yes 9 42.86% 0 0% 2 50% 3 75% 4 66.67%
No 5 23.81% 0 0% 2 50% 1 25% 2 33.33%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
Comments                    
Thete was sand or dust 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Water on the floor 2 9.52% 0 0% 0 0% 1 25% 1 16.67%
يوجد عليها رمل وطين 1 4.76% 0 0% 1 25% 0 0% 0 0%
يوجد مياه وسخه على الارض 1 4.76% 0 0% 1 25% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
24g. Were grout clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
25a. Were trash containers clean?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
25b. Were trash containers not overflowing?                    
Yes 14 66.67% 0 0% 4 100% 4 100% 6 100%
Total 14 100% 0 100% 4 100% 4 100% 6 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 20 95.24% 7 100% 3 75% 4 100% 6 100%
No 1 4.76% 0 0% 1 25% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
رائحة الحمام كريهه 1 4.76% 0 0% 1 25% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 20 95.24% 6 85.71% 4 100% 4 100% 6 100%
N.A. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
28. Was the Mosque premises clean ?                    
Yes 8 38.1% 5 71.43% 1 25% 1 25% 1 16.67%
N.A. 13 61.9% 2 28.57% 3 75% 3 75% 5 83.33%
Total 21 100% 7 100% 4 100% 4 100% 6 100%
Comments                    
No mosque 1 4.76% 0 0% 0 0% 1 25% 0 0%
OVER ALL COMMENTS                    
It is a very old station and so the toilet. 1 4.76% 0 0% 0 0% 0 0% 1 16.67%
Staff was working in a mechanical manner. He was not providing any other service except filling the fuel. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
Staff was working in mechanical order because there was no any greeting or proper communication. 1 4.76% 1 14.29% 0 0% 0 0% 0 0%
نرجو الاهتمام بدورات المياه وتوظيف شخص فقط لدورة المياه بعد دخول كل شخص وخروجه 1 4.76% 0 0% 1 25% 0 0% 0 0%