Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 766 - KHALIFA CITY

Sample Size:  7

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 57.14% 0 0% 1 50% 2 100% 1 50%
en 3 42.86% 1 100% 1 50% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Shopper ID                    
60 1 14.29% 0 0% 1 50% 0 0% 0 0%
150 1 14.29% 1 100% 0 0% 0 0% 0 0%
158 2 28.57% 0 0% 0 0% 1 50% 1 50%
1060 2 28.57% 0 0% 1 50% 1 50% 0 0%
2028 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Serial No                    
0021 1 14.29% 0 0% 1 50% 0 0% 0 0%
0022 1 14.29% 0 0% 1 50% 0 0% 0 0%
0024 1 14.29% 0 0% 0 0% 0 0% 1 50%
0025 2 28.57% 0 0% 0 0% 1 50% 1 50%
0026 1 14.29% 0 0% 0 0% 1 50% 0 0%
218 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Operator Code                    
1 14.29% 1 100% 0 0% 0 0% 0 0%
3409 1 14.29% 0 0% 0 0% 0 0% 1 50%
5051 4 57.14% 0 0% 1 50% 2 100% 1 50%
basma 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Site ID                    
14 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Number of Staff                    
1 1 14.29% 0 0% 1 50% 0 0% 0 0%
4 3 42.86% 0 0% 1 50% 1 50% 1 50%
6 2 28.57% 0 0% 0 0% 1 50% 1 50%
10 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
CSA Name                    
1 14.29% 0 0% 0 0% 1 50% 0 0%
JOSE ARIES 1 14.29% 0 0% 1 50% 0 0% 0 0%
SHIRAJ 1 14.29% 0 0% 0 0% 0 0% 1 50%
X 2 28.57% 1 100% 0 0% 1 50% 0 0%
cant read 1 14.29% 0 0% 0 0% 0 0% 1 50%
cant read the name 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
CSA Number                    
5 71.43% 1 100% 1 50% 1 50% 2 100%
011306 1 14.29% 0 0% 0 0% 1 50% 0 0%
11595 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Gender                    
Male 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Height                    
Medium 6 85.71% 1 100% 2 100% 2 100% 1 50%
Short 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Built                    
Medium 6 85.71% 1 100% 2 100% 2 100% 1 50%
Fat 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Spectacles                    
No 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Beard                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
No 6 85.71% 1 100% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
No 6 85.71% 1 100% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 2 28.57% 0 0% 1 50% 1 50% 0 0%
Indian 2 28.57% 0 0% 1 50% 0 0% 1 50%
Others 2 28.57% 0 0% 0 0% 1 50% 1 50%
Philipino 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
6 85.71% 1 100% 2 100% 1 50% 2 100%
NEPALI 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Date                    
2011-10-16 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-03-17 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-03-26 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-02 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-15 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-02 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-29 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Amount                    
50.00 5 71.43% 0 0% 2 100% 2 100% 1 50%
60.00 2 28.57% 1 100% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
1 1 14.29% 0 0% 1 50% 0 0% 0 0%
4 2 28.57% 0 0% 1 50% 0 0% 1 50%
6 1 14.29% 1 100% 0 0% 0 0% 0 0%
10 1 14.29% 0 0% 0 0% 1 50% 0 0%
12 1 14.29% 0 0% 0 0% 0 0% 1 50%
13 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-16 16:20:00 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-03-17 14:20:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-03-26 22:03:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-02 11:45:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-15 13:40:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-02 17:34:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-29 15:41:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-16 16:34:00 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-03-17 14:32:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-03-26 22:10:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-02 12:09:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-15 13:55:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-02 17:40:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-29 15:52:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time of Visit                    
0 1 14.29% 1 100% 0 0% 0 0% 0 0%
10:01-13:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
13:01-17:00 3 42.86% 0 0% 1 50% 1 50% 1 50%
17:01-20:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
20:01-24:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 6 85.71% 1 100% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 6 85.71% 1 100% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
No 6 85.71% 1 100% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
تأخر مع الزبائن 1 14.29% 0 0% 1 50% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
No 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
APPROACH THE OTHER SIDE 1 14.29% 1 100% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 5 71.43% 1 100% 1 50% 1 50% 2 100%
No 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
NORMAL BUT NO GREETINGS 1 14.29% 0 0% 1 50% 0 0% 0 0%
No greetings or did not wish 1 14.29% 0 0% 0 0% 1 50% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 4 57.14% 1 100% 1 50% 0 0% 2 100%
No 3 42.86% 0 0% 1 50% 2 100% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT SAY ANYTHING 1 14.29% 0 0% 1 50% 0 0% 0 0%
No farewell greeting or no thank you when leaving 2 28.57% 0 0% 0 0% 2 100% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
COULD NOT READ 1 14.29% 1 100% 0 0% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 2 28.57% 0 0% 0 0% 1 50% 1 50%
لا استطيع قراءة الاسم 1 14.29% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 14.29% 0 0% 0 0% 1 50% 0 0%
N.A. 6 85.71% 1 100% 2 100% 1 50% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 2 28.57% 0 0% 0 0% 0 0% 2 100%
No 5 71.43% 1 100% 2 100% 2 100% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT OFFER 2 28.57% 1 100% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 2 28.57% 0 0% 0 0% 2 100% 0 0%
لم يعرض علي تنظيف الزجاج 1 14.29% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 5 71.43% 1 100% 1 50% 1 50% 2 100%
N.A. 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 57.14% 0 0% 1 50% 1 50% 2 100%
No 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
NO TOILET TISSUES 1 14.29% 0 0% 1 50% 0 0% 0 0%
No tissues 1 14.29% 0 0% 0 0% 1 50% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 5 71.43% 0 0% 1 50% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 5 71.43% 0 0% 1 50% 2 100% 2 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
لم تكن المغاسل بالنظافه المطلوبه 1 14.29% 0 0% 1 50% 0 0% 0 0%
23b. Were mirrors clean?                    
Yes 5 71.43% 0 0% 1 50% 2 100% 2 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
عليه بقع الماء 1 14.29% 0 0% 1 50% 0 0% 0 0%
23c. Were hand dryers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 5 71.43% 0 0% 1 50% 2 100% 2 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
URINAL WAS DIRTY 1 14.29% 0 0% 1 50% 0 0% 0 0%
24a. Were doors clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 5 71.43% 0 0% 1 50% 2 100% 2 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
WATER AND TISSUES LYING ON THE FLOOR 1 14.29% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 6 85.71% 1 100% 1 50% 2 100% 2 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
BAD SMELL 1 14.29% 0 0% 1 50% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 6 85.71% 1 100% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
OVER ALL COMMENTS                    
THE TOILET WAS REALLY VERY DIRTY 1 14.29% 0 0% 1 50% 0 0% 0 0%