Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 768-Safad

Sample Size:  5

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 20% 1 50% 0 0% 0 0% 0 0%
en 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Company                    
Adnoc 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Shopper ID                    
126 1 20% 0 0% 0 0% 1 100% 0 0%
130 1 20% 1 50% 0 0% 0 0% 0 0%
134 1 20% 0 0% 1 100% 0 0% 0 0%
157 1 20% 1 50% 0 0% 0 0% 0 0%
264 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Serial No                    
0317 1 20% 0 0% 1 100% 0 0% 0 0%
0323 1 20% 0 0% 0 0% 1 100% 0 0%
0363 1 20% 0 0% 0 0% 0 0% 1 100%
250 1 20% 1 50% 0 0% 0 0% 0 0%
403 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Operator Code                    
1 20% 1 50% 0 0% 0 0% 0 0%
3404 1 20% 1 50% 0 0% 0 0% 0 0%
3409 1 20% 0 0% 0 0% 0 0% 1 100%
9001 1 20% 0 0% 0 0% 1 100% 0 0%
basma 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Emirate                    
Fujairah 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Site ID                    
16 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Staff                    
4 3 60% 1 50% 0 0% 1 100% 1 100%
5 1 20% 1 50% 0 0% 0 0% 0 0%
11 1 20% 0 0% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Name                    
1 20% 0 0% 0 0% 0 0% 1 100%
X 1 20% 1 50% 0 0% 0 0% 0 0%
nesaal 1 20% 0 0% 1 100% 0 0% 0 0%
shehab 1 20% 0 0% 0 0% 1 100% 0 0%
محمد 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
CSA Number                    
4 80% 2 100% 1 100% 0 0% 1 100%
19395 1 20% 0 0% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Gender                    
Male 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Height                    
Tall 2 40% 1 50% 0 0% 1 100% 0 0%
Medium 3 60% 1 50% 1 100% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Built                    
Medium 3 60% 2 100% 1 100% 0 0% 0 0%
Fat 2 40% 0 0% 0 0% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Spectacles                    
No 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Beard                    
Yes 2 40% 0 0% 0 0% 1 100% 1 100%
No 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Mustache                    
Yes 3 60% 1 50% 0 0% 1 100% 1 100%
No 2 40% 1 50% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Ethnic Groups                    
Indian 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Other Ethnic Groups                    
5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Date                    
2011-10-07 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-30 1 20% 1 50% 0 0% 0 0% 0 0%
2012-02-18 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-25 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-21 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Amount                    
43.01 1 20% 0 0% 0 0% 1 100% 0 0%
50.00 3 60% 1 50% 1 100% 0 0% 1 100%
114.00 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Number of Vehicles                    
5 2 40% 0 0% 1 100% 1 100% 0 0%
6 1 20% 1 50% 0 0% 0 0% 0 0%
10 1 20% 1 50% 0 0% 0 0% 0 0%
15 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time In                    
2011-10-07 19:25:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-30 22:43:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-02-18 17:32:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-25 11:05:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-21 19:57:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time Out                    
2011-10-07 19:37:00 1 20% 1 50% 0 0% 0 0% 0 0%
2011-10-30 22:55:00 1 20% 1 50% 0 0% 0 0% 0 0%
2012-02-18 17:43:00 1 20% 0 0% 1 100% 0 0% 0 0%
2012-06-25 11:10:00 1 20% 0 0% 0 0% 1 100% 0 0%
2012-09-21 20:09:00 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Time of Visit                    
10:01-13:00 1 20% 0 0% 0 0% 1 100% 0 0%
17:01-20:00 2 40% 1 50% 1 100% 0 0% 0 0%
20:01-24:00 2 40% 1 50% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
غير مصانه بشكل جيد 1 20% 1 50% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 2 40% 1 50% 0 0% 0 0% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
N.A. 2 40% 0 0% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لا تعمل 1 20% 1 50% 0 0% 0 0% 0 0%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 2 40% 1 50% 0 0% 0 0% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
N.A. 2 40% 0 0% 1 100% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
لا تعمل 1 20% 1 50% 0 0% 0 0% 0 0%
4. Was filling area / forecourt clean and tidy?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
غير نظيفه 1 20% 1 50% 0 0% 0 0% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 20% 1 50% 0 0% 0 0% 0 0%
No 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
تأخر مع زبون في صرف النقود 1 20% 1 50% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 2 40% 0 0% 0 0% 1 100% 1 100%
No 3 60% 2 100% 1 100% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
NO GREETINGS 1 20% 1 50% 0 0% 0 0% 0 0%
لم يتم الترحيب بي 1 20% 1 50% 0 0% 0 0% 0 0%
لم يرحب بي 1 20% 0 0% 1 100% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
No 2 40% 2 100% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
NO THANK YOU 1 20% 1 50% 0 0% 0 0% 0 0%
لم يشكرني 1 20% 1 50% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 4 80% 2 100% 1 100% 1 100% 0 0%
No 1 20% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
I COULD NOT READ THE NAME 1 20% 1 50% 0 0% 0 0% 0 0%
No name tag 1 20% 0 0% 0 0% 0 0% 1 100%
نيسال 1 20% 0 0% 1 100% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 20% 1 50% 0 0% 0 0% 0 0%
N.A. 4 80% 1 50% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 4 80% 1 50% 1 100% 1 100% 1 100%
No 1 20% 1 50% 0 0% 0 0% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 3 60% 1 50% 1 100% 0 0% 1 100%
No 2 40% 1 50% 0 0% 1 100% 0 0%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
Comments                    
Did not offer to clean the windscreen. 1 20% 0 0% 0 0% 1 100% 0 0%
19. Were you charged the correct amount?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
20. Were you given correct change?                    
Yes 2 40% 2 100% 0 0% 0 0% 0 0%
N.A. 3 60% 0 0% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
No 1 20% 0 0% 0 0% 0 0% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 40% 0 0% 1 100% 0 0% 1 100%
N.A. 1 20% 0 0% 0 0% 1 100% 0 0%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23a. Were sinks clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23b. Were mirrors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23c. Were hand dryers clean?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
N.A. 1 20% 0 0% 0 0% 0 0% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23d. Were dispensers clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24a. Were doors clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24b. Were walls clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24c. Were ceiling clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24d. Were vents clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24e. Were floors clean?                    
Yes 2 40% 0 0% 1 100% 1 100% 0 0%
No 1 20% 0 0% 0 0% 0 0% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
Comments                    
Water on the floor 1 20% 0 0% 0 0% 0 0% 1 100%
24f. Were baseboards clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
24g. Were grout clean?                    
Yes 3 60% 0 0% 1 100% 1 100% 1 100%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25a. Were trash containers clean?                    
Yes 2 40% 0 0% 1 100% 0 0% 1 100%
N.A. 1 20% 0 0% 0 0% 1 100% 0 0%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 2 40% 0 0% 1 100% 0 0% 1 100%
N.A. 1 20% 0 0% 0 0% 1 100% 0 0%
Total 3 100% 0 100% 1 100% 1 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
28. Was the Mosque premises clean ?                    
N.A. 5 100% 2 100% 1 100% 1 100% 1 100%
Total 5 100% 2 100% 1 100% 1 100% 1 100%
OVER ALL COMMENTS                    
الماشين من اجل الفاتوره حاول بها لكن لاتعمل واعطاني فاتوره من الستور 1 20% 0 0% 1 100% 0 0% 0 0%
كان يوجد تجمعات مياه كثيره عند المحطه 1 20% 1 50% 0 0% 0 0% 0 0%