Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 774-Masakin-Dubai Rd

Sample Size:  7

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 5 71.43% 1 100% 2 100% 1 50% 1 50%
en 2 28.57% 0 0% 0 0% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Shopper ID                    
128 1 14.29% 1 100% 0 0% 0 0% 0 0%
158 1 14.29% 0 0% 0 0% 0 0% 1 50%
162 1 14.29% 0 0% 0 0% 1 50% 0 0%
261 1 14.29% 0 0% 0 0% 0 0% 1 50%
1030 1 14.29% 0 0% 1 50% 0 0% 0 0%
1064 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Serial No                    
0235 1 14.29% 0 0% 1 50% 0 0% 0 0%
0236 1 14.29% 0 0% 1 50% 0 0% 0 0%
0239 1 14.29% 0 0% 0 0% 1 50% 0 0%
0240 1 14.29% 0 0% 0 0% 1 50% 0 0%
0250 1 14.29% 0 0% 0 0% 0 0% 1 50%
0251 1 14.29% 0 0% 0 0% 0 0% 1 50%
431 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Operator Code                    
15 1 14.29% 1 100% 0 0% 0 0% 0 0%
3409 1 14.29% 0 0% 0 0% 0 0% 1 50%
5051 4 57.14% 0 0% 2 100% 1 50% 1 50%
9001 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 6 85.71% 1 100% 2 100% 2 100% 1 50%
Al Ain 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Site ID                    
21 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 4 57.14% 0 0% 0 0% 2 100% 2 100%
3 1 14.29% 0 0% 1 50% 0 0% 0 0%
5 1 14.29% 1 100% 0 0% 0 0% 0 0%
6 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
CSA Name                    
ALAN 1 14.29% 0 0% 0 0% 0 0% 1 50%
ALVIN SANGO 1 14.29% 0 0% 1 50% 0 0% 0 0%
ISMAIL PK 1 14.29% 0 0% 0 0% 1 50% 0 0%
JUDEE 1 14.29% 0 0% 1 50% 0 0% 0 0%
cant read 1 14.29% 0 0% 0 0% 0 0% 1 50%
naseeb 1 14.29% 0 0% 0 0% 1 50% 0 0%
نجيب 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
CSA Number                    
6 85.71% 1 100% 1 50% 2 100% 2 100%
9640 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Gender                    
Male 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Height                    
Medium 5 71.43% 0 0% 2 100% 2 100% 1 50%
Short 2 28.57% 1 100% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Built                    
Medium 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Spectacles                    
Yes 2 28.57% 0 0% 0 0% 1 50% 1 50%
No 5 71.43% 1 100% 2 100% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Beard                    
Yes 2 28.57% 0 0% 0 0% 1 50% 1 50%
No 5 71.43% 1 100% 2 100% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 2 28.57% 0 0% 0 0% 1 50% 1 50%
No 5 71.43% 1 100% 2 100% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 3 42.86% 0 0% 2 100% 0 0% 1 50%
Indian 3 42.86% 0 0% 0 0% 2 100% 1 50%
Philipino 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Date                    
2011-10-31 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-02-28 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-04-16 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-06 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-06-23 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-02 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-10 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Amount                    
50.00 4 57.14% 1 100% 1 50% 0 0% 2 100%
51.00 1 14.29% 0 0% 1 50% 0 0% 0 0%
60.00 1 14.29% 0 0% 0 0% 1 50% 0 0%
65.02 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
1 1 14.29% 0 0% 0 0% 0 0% 1 50%
2 3 42.86% 0 0% 1 50% 1 50% 1 50%
3 1 14.29% 0 0% 0 0% 1 50% 0 0%
4 1 14.29% 0 0% 1 50% 0 0% 0 0%
14 1 14.29% 1 100% 0 0% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-31 18:39:00 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-02-28 15:50:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-04-16 20:20:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-06 08:19:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-06-23 08:40:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-02 11:04:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-10 08:00:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-31 18:49:00 1 14.29% 1 100% 0 0% 0 0% 0 0%
2012-02-28 15:55:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-04-16 20:29:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-06 08:27:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-06-23 08:46:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-09-02 11:10:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
2012-09-10 08:08:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 3 42.86% 0 0% 0 0% 2 100% 1 50%
10:01-13:00 1 14.29% 0 0% 0 0% 0 0% 1 50%
13:01-17:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
17:01-20:00 1 14.29% 1 100% 0 0% 0 0% 0 0%
20:01-24:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 2 28.57% 1 100% 1 50% 0 0% 0 0%
N.A. 5 71.43% 0 0% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 2 28.57% 1 100% 1 50% 0 0% 0 0%
N.A. 5 71.43% 0 0% 1 50% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
لم يتأخر 1 14.29% 1 100% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 4 57.14% 1 100% 0 0% 2 100% 1 50%
No 3 42.86% 0 0% 2 100% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
NORMAL BUT DID NOT WISH. 1 14.29% 0 0% 1 50% 0 0% 0 0%
NORMAL BUT NO GREETINGS 1 14.29% 0 0% 1 50% 0 0% 0 0%
No greetings or did not wish 1 14.29% 0 0% 0 0% 0 0% 1 50%
9. Did they request customers to quit smoking?                    
N.A. 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 4 57.14% 1 100% 1 50% 1 50% 1 50%
No 3 42.86% 0 0% 1 50% 1 50% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
No farewell greeting or no thank you when leaving 2 28.57% 0 0% 0 0% 1 50% 1 50%
11. Was the filling staff presentable and well groomed?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
COULD NOT READ THE NAME 1 14.29% 0 0% 1 50% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 1 14.29% 0 0% 0 0% 0 0% 1 50%
14. Was staff courteous / friendly?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 57.14% 1 100% 0 0% 2 100% 1 50%
No 3 42.86% 0 0% 2 100% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT OFFER 1 14.29% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 1 14.29% 0 0% 0 0% 0 0% 1 50%
19. Were you charged the correct amount?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 6 85.71% 1 100% 2 100% 1 50% 2 100%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 5 71.43% 0 0% 2 100% 1 50% 2 100%
No 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No soap 1 14.29% 0 0% 0 0% 1 50% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 50%
No 3 42.86% 0 0% 1 50% 1 50% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
NO TISSUES 1 14.29% 0 0% 1 50% 0 0% 0 0%
No tissues 2 28.57% 0 0% 0 0% 1 50% 1 50%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 5 71.43% 0 0% 1 50% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24f. Were baseboards clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 85.71% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 100% 1 100% 2 100% 2 100% 2 100%
Total 7 100% 1 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 6 85.71% 1 100% 2 100% 2 100% 1 50%
N.A. 1 14.29% 0 0% 0 0% 0 0% 1 50%
Total 7 100% 1 100% 2 100% 2 100% 2 100%