Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 782 - EMBASSY AREA F/S 782

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 44.44% 0 0% 1 50% 2 100% 1 33.33%
en 5 55.56% 2 100% 1 50% 0 0% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Company                    
Adnoc 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Shopper ID                    
1 1 11.11% 0 0% 1 50% 0 0% 0 0%
69 1 11.11% 0 0% 0 0% 1 50% 0 0%
142 1 11.11% 1 50% 0 0% 0 0% 0 0%
148 1 11.11% 1 50% 0 0% 0 0% 0 0%
171 1 11.11% 0 0% 0 0% 1 50% 0 0%
211 1 11.11% 0 0% 1 50% 0 0% 0 0%
1023 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2036 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2090 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Serial No                    
0026 1 11.11% 0 0% 1 50% 0 0% 0 0%
0027 1 11.11% 0 0% 1 50% 0 0% 0 0%
0029 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
0030 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
0031 1 11.11% 1 50% 0 0% 1 50% 0 0%
0556 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
31 1 11.11% 1 50% 0 0% 1 50% 0 0%
732 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 3 100% 3 100%
Operator Code                    
2 22.22% 2 100% 0 0% 0 0% 0 0%
3409 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
5051 4 44.44% 0 0% 1 50% 2 100% 1 33.33%
basma 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Site ID                    
27 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Staff                    
1 3 33.33% 0 0% 0 0% 1 50% 2 66.67%
2 2 22.22% 0 0% 1 50% 1 50% 0 0%
4 2 22.22% 1 50% 1 50% 0 0% 0 0%
6 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
7 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Name                    
ABDUL AL YASIN 1 11.11% 0 0% 1 50% 0 0% 0 0%
ANGELTO JUSON 1 11.11% 0 0% 0 0% 1 50% 0 0%
MOHD ABDUL 1 11.11% 0 0% 0 0% 1 50% 0 0%
SAED 1 11.11% 1 50% 0 0% 0 0% 0 0%
ZISAM 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
ZUBAID 1 11.11% 1 50% 0 0% 0 0% 0 0%
cant read 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
cant read the name 1 11.11% 0 0% 1 50% 0 0% 0 0%
jassm 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Number                    
6 66.67% 0 0% 2 100% 2 100% 2 66.67%
-- 1 11.11% 1 50% 0 0% 0 0% 0 0%
10303 1 11.11% 1 50% 0 0% 0 0% 0 0%
13233 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Gender                    
Male 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Height                    
Medium 8 88.89% 2 100% 2 100% 1 50% 3 100%
Short 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Built                    
Thin 1 11.11% 0 0% 1 50% 0 0% 0 0%
Medium 8 88.89% 2 100% 1 50% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Spectacles                    
No 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Beard                    
Yes 3 33.33% 1 50% 1 50% 0 0% 1 33.33%
No 6 66.67% 1 50% 1 50% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Mustache                    
Yes 3 33.33% 1 50% 1 50% 0 0% 1 33.33%
No 6 66.67% 1 50% 1 50% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Ethnic Groups                    
Filipino 1 11.11% 0 0% 0 0% 1 50% 0 0%
Indian 8 88.89% 2 100% 2 100% 1 50% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Other Ethnic Groups                    
9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Date                    
2011-09-22 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-01-02 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-18 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-25 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-29 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-05 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-23 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-06 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Amount                    
50.00 6 66.67% 2 100% 0 0% 2 100% 2 66.67%
52.64 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
56.72 1 11.11% 0 0% 1 50% 0 0% 0 0%
65.00 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Vehicles                    
0 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
1 2 22.22% 1 50% 0 0% 1 50% 0 0%
2 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
4 1 11.11% 0 0% 1 50% 0 0% 0 0%
9 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
12 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time In                    
2011-09-22 11:32:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-01-02 11:30:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-18 18:22:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-25 16:20:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-29 16:22:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-05 16:32:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-23 21:37:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-06 20:45:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 20:44:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time Out                    
2011-09-22 11:42:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-01-02 11:36:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-18 18:30:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-25 16:32:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-29 16:30:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-05 16:42:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-23 21:45:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-06 20:52:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-27 20:54:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time of Visit                    
10:01-13:00 2 22.22% 2 100% 0 0% 0 0% 0 0%
13:01-17:00 3 33.33% 0 0% 1 50% 2 100% 0 0%
17:01-20:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
20:01-24:00 3 33.33% 0 0% 0 0% 0 0% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 6 66.67% 1 50% 1 50% 1 50% 3 100%
N.A. 3 33.33% 1 50% 1 50% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 6 66.67% 1 50% 1 50% 1 50% 3 100%
N.A. 3 33.33% 1 50% 1 50% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 11.11% 1 50% 0 0% 0 0% 0 0%
No 8 88.89% 1 50% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 6 66.67% 1 50% 1 50% 2 100% 2 66.67%
No 3 33.33% 1 50% 1 50% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT GREET 1 11.11% 1 50% 0 0% 0 0% 0 0%
NORMAL BUT NO GREETINGS 1 11.11% 0 0% 1 50% 0 0% 0 0%
No greetings or did not wish 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
9. Did they request customers to quit smoking?                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 6 66.67% 2 100% 1 50% 0 0% 3 100%
No 3 33.33% 0 0% 1 50% 2 100% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT SAY ANYTHING 1 11.11% 0 0% 1 50% 0 0% 0 0%
Did not say anything 2 22.22% 0 0% 0 0% 2 100% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
jassm 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
لا استطيع قراءة الاسم 1 11.11% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 88.89% 2 100% 1 50% 2 100% 3 100%
No 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
لم يؤكد على كميه الوقود 1 11.11% 0 0% 1 50% 0 0% 0 0%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 88.89% 2 100% 1 50% 2 100% 3 100%
No 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
ليس حسب تعلميات 1 11.11% 0 0% 1 50% 0 0% 0 0%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 3 33.33% 1 50% 0 0% 0 0% 2 66.67%
No 6 66.67% 1 50% 2 100% 2 100% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT OFER 1 11.11% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 3 33.33% 0 0% 0 0% 2 100% 1 33.33%
لم يعرض علي تنظيف الزجاج 1 11.11% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
20. Were you given correct change?                    
Yes 8 88.89% 2 100% 2 100% 1 50% 3 100%
N.A. 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 66.67% 0 0% 1 50% 2 100% 3 100%
No 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
N.A. 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23a. Were sinks clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23b. Were mirrors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23c. Were hand dryers clean?                    
Yes 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
N.A. 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23d. Were dispensers clean?                    
Yes 6 66.67% 0 0% 1 50% 2 100% 3 100%
No 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
شكلها قديم وغير جيده 1 11.11% 0 0% 1 50% 0 0% 0 0%
23e. Were toilets and urinals clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24a. Were doors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24b. Were walls clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24c. Were ceiling clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24d. Were vents clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24e. Were floors clean?                    
Yes 5 55.56% 0 0% 2 100% 1 50% 2 66.67%
No 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
Water on the floor 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
24f. Were baseboards clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24g. Were grout clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25a. Were trash containers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25b. Were trash containers not overflowing?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
28. Was the Mosque premises clean ?                    
Yes 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
N.A. 7 77.78% 2 100% 1 50% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
OVER ALL COMMENTS                    
Did not offer to clean the windscreen. 1 11.11% 0 0% 0 0% 1 50% 0 0%