Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 783-Maysaloon

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
en 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
22 1 12.5% 1 50% 0 0% 0 0% 0 0%
123 1 12.5% 0 0% 0 0% 0 0% 1 50%
128 1 12.5% 0 0% 1 50% 0 0% 0 0%
143 1 12.5% 0 0% 1 50% 0 0% 0 0%
150 1 12.5% 1 50% 0 0% 0 0% 0 0%
161 1 12.5% 0 0% 0 0% 1 50% 0 0%
261 1 12.5% 0 0% 0 0% 0 0% 1 50%
2010 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0341 1 12.5% 0 0% 1 50% 0 0% 0 0%
0342 1 12.5% 0 0% 1 50% 0 0% 0 0%
0348 1 12.5% 0 0% 0 0% 1 50% 0 0%
0349 1 12.5% 0 0% 0 0% 1 50% 0 0%
0388 1 12.5% 0 0% 0 0% 0 0% 1 50%
0389 1 12.5% 0 0% 0 0% 0 0% 1 50%
451 1 12.5% 1 50% 0 0% 0 0% 0 0%
456 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
3404 1 12.5% 1 50% 0 0% 0 0% 0 0%
3409 2 25% 0 0% 0 0% 0 0% 2 100%
5051 1 12.5% 1 50% 0 0% 0 0% 0 0%
9001 2 25% 0 0% 0 0% 2 100% 0 0%
basma 2 25% 0 0% 2 100% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Sharjah 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
28 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
4 2 25% 1 50% 0 0% 0 0% 1 50%
5 2 25% 0 0% 1 50% 1 50% 0 0%
6 3 37.5% 1 50% 0 0% 1 50% 1 50%
7 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
2 25% 1 50% 0 0% 0 0% 1 50%
SHIHAB 1 12.5% 1 50% 0 0% 0 0% 0 0%
cant read th name 1 12.5% 0 0% 0 0% 0 0% 1 50%
cant read the name 4 50% 0 0% 2 100% 2 100% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
6 75% 0 0% 2 100% 2 100% 2 100%
783 1 12.5% 1 50% 0 0% 0 0% 0 0%
9300 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 7 87.5% 1 50% 2 100% 2 100% 2 100%
Female 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Tall 4 50% 0 0% 0 0% 2 100% 2 100%
Medium 4 50% 2 100% 2 100% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Medium 7 87.5% 2 100% 2 100% 2 100% 1 50%
Fat 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
Yes 1 12.5% 0 0% 0 0% 0 0% 1 50%
No 7 87.5% 2 100% 2 100% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
Yes 3 37.5% 0 0% 1 50% 1 50% 1 50%
No 5 62.5% 2 100% 1 50% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 6 75% 1 50% 1 50% 2 100% 2 100%
No 2 25% 1 50% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Indian 7 87.5% 1 50% 2 100% 2 100% 2 100%
Philipino 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-11-13 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-19 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-04 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-02 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-01 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-16 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-15 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-08-31 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
50.00 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
7 1 12.5% 1 50% 0 0% 0 0% 0 0%
11 1 12.5% 1 50% 0 0% 0 0% 0 0%
15 2 25% 0 0% 0 0% 1 50% 1 50%
17 2 25% 0 0% 1 50% 0 0% 1 50%
19 1 12.5% 0 0% 0 0% 1 50% 0 0%
30 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-11-13 16:45:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-19 22:25:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-04 18:31:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-02 19:49:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-01 21:30:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-16 21:10:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-15 18:10:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-08-31 20:10:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-11-13 16:55:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-11-19 22:45:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-04 18:40:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-02 19:58:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-01 21:43:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-07-16 21:27:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-15 18:21:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-08-31 20:21:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
13:01-17:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
17:01-20:00 3 37.5% 0 0% 2 100% 0 0% 1 50%
20:01-24:00 4 50% 1 50% 0 0% 2 100% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 7 87.5% 2 100% 2 100% 2 100% 1 50%
N.A. 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 7 87.5% 2 100% 2 100% 2 100% 1 50%
N.A. 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 6 75% 2 100% 1 50% 1 50% 2 100%
No 2 25% 0 0% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
No greetings or did not wish 1 12.5% 0 0% 0 0% 1 50% 0 0%
لم يحييني 1 12.5% 0 0% 1 50% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 6 75% 1 50% 2 100% 1 50% 2 100%
No 2 25% 1 50% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT SAY ANYTHING 1 12.5% 1 50% 0 0% 0 0% 0 0%
No greetings or did not wish 1 12.5% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 7 87.5% 2 100% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 3 37.5% 0 0% 0 0% 2 100% 1 50%
No name tag 1 12.5% 0 0% 0 0% 0 0% 1 50%
لا استطيع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
لم استطع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 12.5% 1 50% 0 0% 0 0% 0 0%
N.A. 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
No 2 25% 2 100% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT OFFER TO CLEAN 1 12.5% 1 50% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 1 12.5% 1 50% 0 0% 0 0% 0 0%
N.A. 7 87.5% 1 50% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 12.5% 0 0% 1 50% 0 0% 0 0%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
N.A. 4 50% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
لا يوجد مناشف ورقيه 1 12.5% 0 0% 1 50% 0 0% 0 0%
23a. Were sinks clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 5 62.5% 0 0% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
يوجد مياه قذره على الارض 1 12.5% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 87.5% 2 100% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
يوجد رائحه كريهه في الحمام 1 12.5% 0 0% 1 50% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%