Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 786 - AL ITHIHAD

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
en 4 44.44% 2 100% 1 50% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Company                    
Adnoc 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Shopper ID                    
69 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
112 1 11.11% 1 50% 0 0% 0 0% 0 0%
143 1 11.11% 0 0% 1 50% 0 0% 0 0%
154 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
161 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
164 1 11.11% 1 50% 0 0% 0 0% 0 0%
1005 1 11.11% 0 0% 1 50% 0 0% 0 0%
1039 1 11.11% 0 0% 0 0% 1 50% 0 0%
1052 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Serial No                    
0031 1 11.11% 0 0% 1 50% 0 0% 0 0%
0032 1 11.11% 0 0% 1 50% 0 0% 0 0%
0034 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
0035 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
0036 1 11.11% 0 0% 0 0% 1 50% 0 0%
0543 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
5 1 11.11% 1 50% 0 0% 0 0% 0 0%
62 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Operator Code                    
1 11.11% 1 50% 0 0% 0 0% 0 0%
3404 1 11.11% 1 50% 0 0% 0 0% 0 0%
3409 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
5051 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
basma 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Site ID                    
31 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Staff                    
1 1 11.11% 1 50% 0 0% 0 0% 0 0%
2 4 44.44% 0 0% 1 50% 2 100% 1 33.33%
3 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
4 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
6 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Name                    
1 11.11% 1 50% 0 0% 0 0% 0 0%
ALVICK 1 11.11% 0 0% 0 0% 1 50% 0 0%
RAM BAHADUR 1 11.11% 0 0% 0 0% 1 50% 0 0%
ROUBA 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
UN NAME 1 11.11% 1 50% 0 0% 0 0% 0 0%
X 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
cant read 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
cant read the name 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Number                    
8 88.89% 2 100% 2 100% 1 50% 3 100%
12630 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Gender                    
Male 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Height                    
Tall 1 11.11% 1 50% 0 0% 0 0% 0 0%
Medium 8 88.89% 1 50% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Built                    
Medium 8 88.89% 2 100% 2 100% 2 100% 2 66.67%
Fat 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Spectacles                    
No 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Beard                    
Yes 1 11.11% 0 0% 1 50% 0 0% 0 0%
No 8 88.89% 2 100% 1 50% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Mustache                    
Yes 4 44.44% 1 50% 2 100% 0 0% 1 33.33%
No 5 55.56% 1 50% 0 0% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Ethnic Groups                    
Filipino 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
Indian 5 55.56% 2 100% 2 100% 0 0% 1 33.33%
Others 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Other Ethnic Groups                    
8 88.89% 2 100% 2 100% 2 100% 2 66.67%
NEPALI 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Date                    
2011-09-10 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-09-14 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-18 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-20 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-31 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-30 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-21 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-06 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-09 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Amount                    
50.00 8 88.89% 2 100% 2 100% 1 50% 3 100%
60.00 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Vehicles                    
1 3 33.33% 1 50% 0 0% 1 50% 1 33.33%
2 1 11.11% 0 0% 0 0% 1 50% 0 0%
3 2 22.22% 0 0% 2 100% 0 0% 0 0%
5 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
6 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
12 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time In                    
2011-09-10 20:00:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-09-14 19:40:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-18 13:39:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-20 18:10:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-31 17:11:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-30 13:12:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-21 19:18:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-06 16:25:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-09 12:43:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time Out                    
2011-09-10 20:22:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-09-14 19:54:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-18 13:50:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-20 18:18:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-31 17:24:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-30 13:20:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-21 19:25:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-06 16:33:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-09 12:55:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time of Visit                    
10:01-13:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
13:01-17:00 4 44.44% 0 0% 1 50% 1 50% 2 66.67%
17:01-20:00 4 44.44% 2 100% 1 50% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 44.44% 2 100% 1 50% 0 0% 1 33.33%
N.A. 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 44.44% 2 100% 1 50% 0 0% 1 33.33%
N.A. 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 11.11% 0 0% 1 50% 0 0% 0 0%
No 8 88.89% 2 100% 1 50% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
تاخر مع الزبائن 1 11.11% 0 0% 1 50% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 7 77.78% 1 50% 2 100% 1 50% 3 100%
No 2 22.22% 1 50% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
No expression at all 1 11.11% 1 50% 0 0% 0 0% 0 0%
No greetings or did not wish 1 11.11% 0 0% 0 0% 1 50% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 5 55.56% 1 50% 1 50% 1 50% 2 66.67%
No 4 44.44% 1 50% 1 50% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT SAY ANYTHING 1 11.11% 0 0% 1 50% 0 0% 0 0%
Did not say anything 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
11. Was the filling staff presentable and well groomed?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 8 88.89% 1 50% 2 100% 2 100% 3 100%
No 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
COULD NOT READ THE NAME 1 11.11% 0 0% 1 50% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 2 22.22% 0 0% 0 0% 0 0% 2 66.67%
not visible 1 11.11% 1 50% 0 0% 0 0% 0 0%
لا استطيع قراءة الاسم 1 11.11% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 11.11% 0 0% 0 0% 1 50% 0 0%
N.A. 8 88.89% 2 100% 2 100% 1 50% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 88.89% 1 50% 2 100% 2 100% 3 100%
No 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
50 1 11.11% 1 50% 0 0% 0 0% 0 0%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 44.44% 1 50% 1 50% 0 0% 2 66.67%
No 5 55.56% 1 50% 1 50% 2 100% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
DID NOT OFFER 1 11.11% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 3 33.33% 0 0% 0 0% 2 100% 1 33.33%
19. Were you charged the correct amount?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
20. Were you given correct change?                    
Yes 6 66.67% 1 50% 2 100% 1 50% 2 66.67%
N.A. 3 33.33% 1 50% 0 0% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 66.67%
No 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
No tissues 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
N.A. 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23a. Were sinks clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 66.67%
No 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
Thete was sand or dust 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
23b. Were mirrors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23c. Were hand dryers clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 66.67%
N.A. 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23d. Were dispensers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23e. Were toilets and urinals clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24a. Were doors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24b. Were walls clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24c. Were ceiling clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24d. Were vents clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24e. Were floors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24f. Were baseboards clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24g. Were grout clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25a. Were trash containers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25b. Were trash containers not overflowing?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 8 88.89% 1 50% 2 100% 2 100% 3 100%
N.A. 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
28. Was the Mosque premises clean ?                    
Yes 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
N.A. 7 77.78% 2 100% 1 50% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%