Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 795 - AL ZAAB

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
en 4 44.44% 2 100% 1 50% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Company                    
Adnoc 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Shopper ID                    
127 1 11.11% 0 0% 1 50% 0 0% 0 0%
147 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
155 1 11.11% 0 0% 0 0% 1 50% 0 0%
165 2 22.22% 2 100% 0 0% 0 0% 0 0%
1005 1 11.11% 0 0% 0 0% 1 50% 0 0%
1042 1 11.11% 0 0% 1 50% 0 0% 0 0%
2049 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2090 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Serial No                    
0039 1 11.11% 0 0% 1 50% 0 0% 0 0%
0040 1 11.11% 0 0% 1 50% 0 0% 0 0%
0043 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
0044 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
0045 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
142 1 11.11% 1 50% 0 0% 0 0% 0 0%
67 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Operator Code                    
1 11.11% 1 50% 0 0% 0 0% 0 0%
3404 1 11.11% 1 50% 0 0% 0 0% 0 0%
3409 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
5051 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
basma 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Site ID                    
37 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Staff                    
1 3 33.33% 0 0% 1 50% 1 50% 1 33.33%
2 1 11.11% 0 0% 0 0% 1 50% 0 0%
3 2 22.22% 0 0% 0 0% 0 0% 2 66.67%
6 1 11.11% 0 0% 1 50% 0 0% 0 0%
7 2 22.22% 2 100% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Name                    
1 11.11% 0 0% 1 50% 0 0% 0 0%
ASHRAF 1 11.11% 0 0% 0 0% 1 50% 0 0%
BONIFACIO JR 1 11.11% 0 0% 1 50% 0 0% 0 0%
JACOBE 1 11.11% 1 50% 0 0% 0 0% 0 0%
MALI 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
MARK 1 11.11% 0 0% 0 0% 1 50% 0 0%
NEIL 1 11.11% 1 50% 0 0% 0 0% 0 0%
RAGISH 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
kaan weel 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Number                    
8 88.89% 2 100% 1 50% 2 100% 3 100%
11573 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Gender                    
Male 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Height                    
Tall 2 22.22% 1 50% 0 0% 0 0% 1 33.33%
Medium 7 77.78% 1 50% 2 100% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Built                    
Thin 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Medium 8 88.89% 2 100% 2 100% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Spectacles                    
Yes 1 11.11% 1 50% 0 0% 0 0% 0 0%
No 8 88.89% 1 50% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Beard                    
Yes 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
No 8 88.89% 2 100% 2 100% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Mustache                    
Yes 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
No 8 88.89% 2 100% 2 100% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Ethnic Groups                    
Expat. Arabs 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Filipino 3 33.33% 0 0% 2 100% 1 50% 0 0%
Indian 3 33.33% 0 0% 0 0% 1 50% 2 66.67%
Philipino 2 22.22% 2 100% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Other Ethnic Groups                    
9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Date                    
2011-09-17 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-10-03 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-21 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-23 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-05 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-14 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-20 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-05 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-15 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Amount                    
48.80 1 11.11% 0 0% 1 50% 0 0% 0 0%
50.00 5 55.56% 1 50% 0 0% 2 100% 2 66.67%
57.00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
90.00 1 11.11% 1 50% 0 0% 0 0% 0 0%
125.00 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Vehicles                    
0 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
1 1 11.11% 0 0% 1 50% 0 0% 0 0%
2 3 33.33% 0 0% 0 0% 2 100% 1 33.33%
7 1 11.11% 0 0% 1 50% 0 0% 0 0%
9 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
12 2 22.22% 2 100% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time In                    
2011-09-17 14:25:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-10-03 17:35:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-21 11:45:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-23 19:08:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-05 20:50:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-14 21:38:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-20 17:13:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-05 20:30:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-15 11:02:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time Out                    
2011-09-17 14:36:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-10-03 17:48:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-03-21 11:55:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-23 19:20:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-05 21:04:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-14 21:45:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-20 17:20:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-05 20:40:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-15 11:19:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time of Visit                    
10:01-13:00 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
13:01-17:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
17:01-20:00 3 33.33% 1 50% 1 50% 0 0% 1 33.33%
20:01-24:00 3 33.33% 0 0% 0 0% 2 100% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 6 66.67% 1 50% 1 50% 2 100% 2 66.67%
N.A. 3 33.33% 1 50% 1 50% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 5 55.56% 1 50% 1 50% 2 100% 1 33.33%
N.A. 4 44.44% 1 50% 1 50% 0 0% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 11.11% 0 0% 0 0% 1 50% 0 0%
No 8 88.89% 2 100% 2 100% 1 50% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Had to wait 1 11.11% 0 0% 0 0% 1 50% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 88.89% 1 50% 2 100% 2 100% 3 100%
No 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 7 77.78% 2 100% 2 100% 1 50% 2 66.67%
No 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
No greetings or did not wish 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
9. Did they request customers to quit smoking?                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
11. Was the filling staff presentable and well groomed?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 8 88.89% 2 100% 1 50% 2 100% 3 100%
No 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
no name badge 1 11.11% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 5 55.56% 1 50% 2 100% 1 50% 1 33.33%
No 4 44.44% 1 50% 0 0% 1 50% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Did not offer to clean the windscreen. 3 33.33% 0 0% 0 0% 1 50% 2 66.67%
19. Were you charged the correct amount?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
20. Were you given correct change?                    
Yes 5 55.56% 1 50% 1 50% 1 50% 2 66.67%
N.A. 4 44.44% 1 50% 1 50% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 22.22% 0 0% 2 100% 0 0% 0 0%
N.A. 5 55.56% 0 0% 0 0% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23a. Were sinks clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23b. Were mirrors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23c. Were hand dryers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23d. Were dispensers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23e. Were toilets and urinals clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24a. Were doors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24b. Were walls clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24c. Were ceiling clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24d. Were vents clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24e. Were floors clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 66.67%
No 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
Water on the floor 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
24f. Were baseboards clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24g. Were grout clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25a. Were trash containers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25b. Were trash containers not overflowing?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
28. Was the Mosque premises clean ?                    
Yes 1 11.11% 0 0% 1 50% 0 0% 0 0%
N.A. 8 88.89% 2 100% 1 50% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
NO Mosque NO Mosque NO Mosque NO MOSQUE 1 11.11% 1 50% 0 0% 0 0% 0 0%
OVER ALL COMMENTS                    
Had to wait 1 11.11% 0 0% 0 0% 1 50% 0 0%