Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 812 - BETWEEN 2 BRIDGES

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
en 7 77.78% 2 100% 2 100% 1 50% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Company                    
Adnoc 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Shopper ID                    
143 1 11.11% 1 50% 0 0% 0 0% 0 0%
149 1 11.11% 0 0% 0 0% 1 50% 0 0%
154 1 11.11% 0 0% 1 50% 0 0% 0 0%
162 1 11.11% 0 0% 0 0% 1 50% 0 0%
165 1 11.11% 1 50% 0 0% 0 0% 0 0%
1054 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
1060 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2019 1 11.11% 0 0% 1 50% 0 0% 0 0%
2036 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Serial No                    
0046 1 11.11% 0 0% 1 50% 0 0% 0 0%
0047 1 11.11% 0 0% 1 50% 0 0% 0 0%
0050 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
0051 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
0052 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
125 1 11.11% 1 50% 0 0% 0 0% 0 0%
296 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Operator Code                    
1 11.11% 1 50% 0 0% 0 0% 0 0%
3404 1 11.11% 1 50% 0 0% 0 0% 0 0%
3409 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
5051 3 33.33% 0 0% 1 50% 1 50% 1 33.33%
9001 1 11.11% 0 0% 0 0% 1 50% 0 0%
basma 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Emirate                    
Abu Dhabi 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Site ID                    
41 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Staff                    
1 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
2 3 33.33% 0 0% 1 50% 1 50% 1 33.33%
3 1 11.11% 1 50% 0 0% 0 0% 0 0%
4 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
5 1 11.11% 1 50% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Name                    
BADREEN 1 11.11% 0 0% 0 0% 1 50% 0 0%
BADRUDDIN 1 11.11% 0 0% 1 50% 0 0% 0 0%
MARCEL 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
MOHAMED 1 11.11% 1 50% 0 0% 0 0% 0 0%
NISAR 1 11.11% 1 50% 0 0% 0 0% 0 0%
cant read the name 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
mikal 1 11.11% 0 0% 0 0% 1 50% 0 0%
omar ismaeel 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
rogr 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
CSA Number                    
6 66.67% 2 100% 1 50% 1 50% 2 66.67%
10007 1 11.11% 0 0% 1 50% 0 0% 0 0%
11721 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
12640 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Gender                    
Male 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Height                    
Tall 1 11.11% 1 50% 0 0% 0 0% 0 0%
Medium 5 55.56% 0 0% 2 100% 0 0% 3 100%
Short 3 33.33% 1 50% 0 0% 2 100% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Built                    
Thin 2 22.22% 1 50% 0 0% 1 50% 0 0%
Medium 5 55.56% 0 0% 2 100% 1 50% 2 66.67%
Fat 2 22.22% 1 50% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Spectacles                    
No 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Beard                    
Yes 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
No 8 88.89% 2 100% 2 100% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Mustache                    
Yes 1 11.11% 1 50% 0 0% 0 0% 0 0%
No 8 88.89% 1 50% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Ethnic Groups                    
Filipino 5 55.56% 0 0% 1 50% 2 100% 2 66.67%
Indian 3 33.33% 2 100% 0 0% 0 0% 1 33.33%
Others 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Other Ethnic Groups                    
9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Date                    
2011-10-06 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-10-26 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-02-24 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-04-09 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-09 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-13 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-09 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-18 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-28 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Amount                    
50.00 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Number of Vehicles                    
1 1 11.11% 0 0% 0 0% 1 50% 0 0%
2 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
4 3 33.33% 0 0% 2 100% 1 50% 0 0%
6 2 22.22% 1 50% 0 0% 0 0% 1 33.33%
8 1 11.11% 1 50% 0 0% 0 0% 0 0%
9 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time In                    
2011-10-06 16:48:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-10-26 19:14:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-02-24 15:23:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-04-09 07:00:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-09 19:34:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-13 19:00:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-09 12:55:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-18 14:05:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-28 12:11:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time Out                    
2011-10-06 16:59:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2011-10-26 19:26:00 1 11.11% 1 50% 0 0% 0 0% 0 0%
2012-02-24 15:32:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-04-09 07:11:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-09 19:46:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-07-13 19:06:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-09 13:05:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-18 14:15:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
2012-09-28 12:16:00 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Time of Visit                    
07:00-10:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
10:01-13:00 2 22.22% 0 0% 0 0% 0 0% 2 66.67%
13:01-17:00 3 33.33% 1 50% 1 50% 0 0% 1 33.33%
17:01-20:00 3 33.33% 1 50% 0 0% 2 100% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 44.44% 2 100% 0 0% 2 100% 0 0%
N.A. 5 55.56% 0 0% 2 100% 0 0% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 44.44% 2 100% 0 0% 2 100% 0 0%
N.A. 5 55.56% 0 0% 2 100% 0 0% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 11.11% 1 50% 0 0% 0 0% 0 0%
No 8 88.89% 1 50% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 8 88.89% 2 100% 2 100% 2 100% 2 66.67%
No 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
No greetings or did not wish 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
9. Did they request customers to quit smoking?                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
10. Did the staff thank you as you were leaving?                    
Yes 7 77.78% 2 100% 2 100% 1 50% 2 66.67%
No 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Did not say anything 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
No farewell greeting or no thank you when leaving 1 11.11% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
12. Was he able to communicate with customer?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
13. Was the attendant wearing visible nametag?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
could not see the name 1 11.11% 0 0% 1 50% 0 0% 0 0%
rogr 1 11.11% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 2 22.22% 0 0% 1 50% 0 0% 1 33.33%
N.A. 7 77.78% 2 100% 1 50% 2 100% 2 66.67%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 44.44% 0 0% 1 50% 1 50% 2 66.67%
No 5 55.56% 2 100% 1 50% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Did not offer to clean the windscreen. 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
لم يعرض علي تنظيف الزجاج 1 11.11% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
20. Were you given correct change?                    
Yes 3 33.33% 0 0% 0 0% 1 50% 2 66.67%
N.A. 6 66.67% 2 100% 2 100% 1 50% 1 33.33%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 66.67%
No 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
No soap 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 5 55.56% 0 0% 2 100% 1 50% 2 66.67%
No 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
No tissues 2 22.22% 0 0% 0 0% 1 50% 1 33.33%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 22.22% 0 0% 2 100% 0 0% 0 0%
No 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
N.A. 4 44.44% 0 0% 0 0% 2 100% 2 66.67%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
no paper towel 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
23a. Were sinks clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23b. Were mirrors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23c. Were hand dryers clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 33.33%
No 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
N.A. 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
Facilities not in good working condition or exhaust fan not working or hand dryers not working or pipe near closet broken or closet was broken 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
No dryers 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
23d. Were dispensers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
23e. Were toilets and urinals clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24a. Were doors clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24b. Were walls clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24c. Were ceiling clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24d. Were vents clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24e. Were floors clean?                    
Yes 6 66.67% 0 0% 2 100% 1 50% 3 100%
No 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
Comments                    
Water on the floor 1 11.11% 0 0% 0 0% 1 50% 0 0%
24f. Were baseboards clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 66.67%
N.A. 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
24g. Were grout clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 66.67%
N.A. 1 11.11% 0 0% 0 0% 0 0% 1 33.33%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25a. Were trash containers clean?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
25b. Were trash containers not overflowing?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
Total 7 100% 0 100% 2 100% 2 100% 3 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 6 66.67% 0 0% 2 100% 1 50% 3 100%
No 3 33.33% 2 100% 0 0% 1 50% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Bad smell 1 11.11% 0 0% 0 0% 1 50% 0 0%
غير منعشه 1 11.11% 1 50% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 77.78% 0 0% 2 100% 2 100% 3 100%
No 2 22.22% 2 100% 0 0% 0 0% 0 0%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
لاتعمل بشكل جيد 1 11.11% 1 50% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
N.A. 9 100% 2 100% 2 100% 2 100% 3 100%
Total 9 100% 2 100% 2 100% 2 100% 3 100%
Comments                    
Does not have a mosque 1 11.11% 1 50% 0 0% 0 0% 0 0%
No mosque 1 11.11% 0 0% 0 0% 1 50% 0 0%
OVER ALL COMMENTS                    
It is a very old station and so the toilet. 1 11.11% 0 0% 0 0% 0 0% 1 33.33%