Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 822-Al Jessir

Sample Size:  10

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 20% 2 50% 0 0% 0 0% 0 0%
en 8 80% 2 50% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Shopper ID                    
10 1 10% 1 25% 0 0% 0 0% 0 0%
110 1 10% 1 25% 0 0% 0 0% 0 0%
123 1 10% 1 25% 0 0% 0 0% 0 0%
126 1 10% 1 25% 0 0% 0 0% 0 0%
130 1 10% 0 0% 1 50% 0 0% 0 0%
160 1 10% 0 0% 0 0% 0 0% 1 50%
162 1 10% 0 0% 0 0% 1 50% 0 0%
2010 1 10% 0 0% 0 0% 0 0% 1 50%
2016 1 10% 0 0% 0 0% 1 50% 0 0%
2017 1 10% 0 0% 1 50% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Serial No                    
0355 1 10% 0 0% 1 50% 0 0% 0 0%
0363 1 10% 0 0% 0 0% 1 50% 0 0%
0364 1 10% 0 0% 0 0% 1 50% 0 0%
0402 1 10% 0 0% 0 0% 0 0% 1 50%
0403 1 10% 0 0% 0 0% 0 0% 1 50%
0523 1 10% 0 0% 1 50% 0 0% 0 0%
286 1 10% 1 25% 0 0% 0 0% 0 0%
317 1 10% 1 25% 0 0% 0 0% 0 0%
603 1 10% 1 25% 0 0% 0 0% 0 0%
89 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Operator Code                    
2 20% 2 50% 0 0% 0 0% 0 0%
15 1 10% 1 25% 0 0% 0 0% 0 0%
3404 1 10% 1 25% 0 0% 0 0% 0 0%
3409 2 20% 0 0% 0 0% 0 0% 2 100%
9001 2 20% 0 0% 0 0% 2 100% 0 0%
basma 2 20% 0 0% 2 100% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Emirate                    
Ras Al Khaimah 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Site ID                    
47 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 1 10% 1 25% 0 0% 0 0% 0 0%
3 1 10% 1 25% 0 0% 0 0% 0 0%
4 6 60% 1 25% 2 100% 2 100% 1 50%
5 1 10% 0 0% 0 0% 0 0% 1 50%
6 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
CSA Name                    
2 20% 2 50% 0 0% 0 0% 0 0%
AMEL 1 10% 0 0% 0 0% 1 50% 0 0%
MOHD 1 10% 1 25% 0 0% 0 0% 0 0%
cant read 1 10% 0 0% 0 0% 0 0% 1 50%
cant read the name 3 30% 0 0% 1 50% 1 50% 1 50%
haris 1 10% 0 0% 1 50% 0 0% 0 0%
لا استطيع قراءه الاسم 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
CSA Number                    
7 70% 3 75% 2 100% 0 0% 2 100%
10114 1 10% 0 0% 0 0% 1 50% 0 0%
6537 1 10% 1 25% 0 0% 0 0% 0 0%
9836 1 10% 0 0% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Gender                    
Male 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Height                    
Tall 1 10% 1 25% 0 0% 0 0% 0 0%
Medium 7 70% 3 75% 1 50% 1 50% 2 100%
Short 2 20% 0 0% 1 50% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Built                    
Thin 1 10% 0 0% 0 0% 0 0% 1 50%
Medium 7 70% 3 75% 2 100% 1 50% 1 50%
Fat 2 20% 1 25% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Spectacles                    
No 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Beard                    
Yes 2 20% 1 25% 0 0% 0 0% 1 50%
No 8 80% 3 75% 2 100% 2 100% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 3 30% 1 25% 0 0% 0 0% 2 100%
No 7 70% 3 75% 2 100% 2 100% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 2 20% 0 0% 0 0% 2 100% 0 0%
Indian 6 60% 2 50% 2 100% 0 0% 2 100%
Philipino 2 20% 2 50% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Date                    
2011-09-23 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-07 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-26 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-30 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-23 1 10% 0 0% 1 50% 0 0% 0 0%
2012-02-28 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-04 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-15 1 10% 0 0% 0 0% 1 50% 0 0%
2012-08-13 1 10% 0 0% 0 0% 0 0% 1 50%
2012-08-26 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Amount                    
49.92 1 10% 0 0% 0 0% 0 0% 1 50%
50.00 8 80% 3 75% 2 100% 2 100% 1 50%
62.02 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
2 1 10% 0 0% 0 0% 0 0% 1 50%
4 3 30% 1 25% 0 0% 1 50% 1 50%
6 1 10% 1 25% 0 0% 0 0% 0 0%
7 1 10% 0 0% 1 50% 0 0% 0 0%
9 2 20% 0 0% 1 50% 1 50% 0 0%
10 2 20% 2 50% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time In                    
2011-09-23 22:44:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-07 17:15:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-26 12:50:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-30 17:45:00 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-23 18:57:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-02-28 17:30:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-04 17:12:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-15 21:40:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-08-13 08:31:00 1 10% 0 0% 0 0% 0 0% 1 50%
2012-08-26 18:50:00 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time Out                    
2011-09-23 22:53:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-07 17:19:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-26 13:05:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-30 17:55:00 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-23 19:06:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-02-28 17:41:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-04 17:17:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-15 21:48:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-08-13 08:36:00 1 10% 0 0% 0 0% 0 0% 1 50%
2012-08-26 18:58:00 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time of Visit                    
07:00-10:00 1 10% 0 0% 0 0% 0 0% 1 50%
10:01-13:00 1 10% 1 25% 0 0% 0 0% 0 0%
17:01-20:00 6 60% 2 50% 2 100% 1 50% 1 50%
20:01-24:00 2 20% 1 25% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 40% 2 50% 1 50% 1 50% 0 0%
N.A. 6 60% 2 50% 1 50% 1 50% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 40% 2 50% 1 50% 1 50% 0 0%
N.A. 6 60% 2 50% 1 50% 1 50% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 10% 1 25% 0 0% 0 0% 0 0%
No 9 90% 3 75% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
no comment 1 10% 1 25% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 80% 2 50% 2 100% 2 100% 2 100%
No 2 20% 2 50% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
لم يقترب من جهة السائق 1 10% 1 25% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 7 70% 2 50% 2 100% 1 50% 2 100%
No 3 30% 2 50% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
NO GREETINGS 1 10% 1 25% 0 0% 0 0% 0 0%
No greetings or did not wish 1 10% 0 0% 0 0% 1 50% 0 0%
Normal 1 10% 1 25% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 8 80% 2 50% 2 100% 2 100% 2 100%
No 2 20% 2 50% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT SAY ANYTHING 1 10% 1 25% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 8 80% 2 50% 2 100% 2 100% 2 100%
No 2 20% 2 50% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Cannot read the name tag as it is very small letters and did not come to the driver side 1 10% 1 25% 0 0% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 3 30% 0 0% 0 0% 1 50% 2 100%
haris 1 10% 0 0% 1 50% 0 0% 0 0%
لايرتدي بطاقه 1 10% 1 25% 0 0% 0 0% 0 0%
لم استطيع قراءة الاسم 1 10% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 6 60% 1 25% 2 100% 1 50% 2 100%
No 4 40% 3 75% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Did not offer to clean the windscreen. 1 10% 0 0% 0 0% 1 50% 0 0%
I HAD TO TELL HIM TO CLEAN 1 10% 1 25% 0 0% 0 0% 0 0%
لم يعرض علي 1 10% 1 25% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 3 30% 3 75% 0 0% 0 0% 0 0%
N.A. 7 70% 1 25% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 20% 0 0% 2 100% 0 0% 0 0%
N.A. 4 40% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 5 50% 0 0% 2 100% 2 100% 1 50%
No 1 10% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Urinal was dirty 1 10% 0 0% 0 0% 0 0% 1 50%
24a. Were doors clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 5 50% 0 0% 1 50% 2 100% 2 100%
No 1 10% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
يوجد مياه ومحارم على الارض 1 10% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
غير منعشه 1 10% 1 25% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
لا تعمل بشكل جيد 1 10% 1 25% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
Yes 1 10% 1 25% 0 0% 0 0% 0 0%
N.A. 9 90% 3 75% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
OVER ALL COMMENTS                    
اعتذر مني لانه كتب في الفاتورة مبلغ 49.92 وليس 50.00 لان ماكينه النقود كانت عطلانه 1 10% 0 0% 0 0% 0 0% 1 50%
الموظف لم يمسح الزجاج ولكن كانت سياره بجانبي طلب منه غسيل الزجاج فقام بذالك بطريقه تظهر انه لم يرغب بعمل ما طلب منه 1 10% 1 25% 0 0% 0 0% 0 0%