Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 824-Ghalila

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 25% 2 100% 0 0% 0 0% 0 0%
en 6 75% 0 0% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
23 1 12.5% 0 0% 0 0% 0 0% 1 50%
127 1 12.5% 0 0% 1 50% 0 0% 0 0%
129 1 12.5% 1 50% 0 0% 0 0% 0 0%
159 1 12.5% 0 0% 0 0% 1 50% 0 0%
185 1 12.5% 1 50% 0 0% 0 0% 0 0%
2016 1 12.5% 0 0% 0 0% 1 50% 0 0%
2024 1 12.5% 0 0% 1 50% 0 0% 0 0%
2090 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0360 1 12.5% 0 0% 1 50% 0 0% 0 0%
0370 1 12.5% 0 0% 0 0% 1 50% 0 0%
0371 1 12.5% 0 0% 0 0% 1 50% 0 0%
0409 1 12.5% 0 0% 0 0% 0 0% 1 50%
0410 1 12.5% 0 0% 0 0% 0 0% 1 50%
0525 1 12.5% 0 0% 1 50% 0 0% 0 0%
207 1 12.5% 1 50% 0 0% 0 0% 0 0%
744 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
3404 1 12.5% 1 50% 0 0% 0 0% 0 0%
3409 2 25% 0 0% 0 0% 0 0% 2 100%
9001 2 25% 0 0% 0 0% 2 100% 0 0%
basma 1 12.5% 0 0% 1 50% 0 0% 0 0%
bassma 1 12.5% 0 0% 1 50% 0 0% 0 0%
بسمه 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Ras Al Khaimah 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
49 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 1 12.5% 1 50% 0 0% 0 0% 0 0%
3 4 50% 1 50% 0 0% 2 100% 1 50%
4 2 25% 0 0% 1 50% 0 0% 1 50%
5 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
1 12.5% 1 50% 0 0% 0 0% 0 0%
MOHAMMED 1 12.5% 0 0% 0 0% 1 50% 0 0%
cant read it 2 25% 0 0% 0 0% 0 0% 2 100%
cant read the name 3 37.5% 0 0% 2 100% 1 50% 0 0%
muhammed 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
5 62.5% 2 100% 2 100% 0 0% 1 50%
11097 1 12.5% 0 0% 0 0% 0 0% 1 50%
11603 1 12.5% 0 0% 0 0% 1 50% 0 0%
942249 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Tall 2 25% 1 50% 1 50% 0 0% 0 0%
Medium 6 75% 1 50% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Medium 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
Yes 2 25% 0 0% 0 0% 1 50% 1 50%
No 6 75% 2 100% 2 100% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 3 37.5% 1 50% 0 0% 1 50% 1 50%
No 5 62.5% 1 50% 2 100% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Indian 7 87.5% 2 100% 1 50% 2 100% 2 100%
Others 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-10-07 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-29 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-03-21 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-23 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-09 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-19 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-21 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-02 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
50.00 7 87.5% 2 100% 1 50% 2 100% 2 100%
70.00 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
2 1 12.5% 0 0% 0 0% 0 0% 1 50%
3 5 62.5% 1 50% 1 50% 2 100% 1 50%
4 1 12.5% 0 0% 1 50% 0 0% 0 0%
5 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-07 16:29:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-29 22:27:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-03-21 17:25:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-23 19:29:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-09 12:34:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-19 17:55:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-21 17:36:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-02 17:50:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-07 16:38:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-29 22:29:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-03-21 17:39:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-23 19:40:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-09 12:39:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-19 18:00:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-21 17:41:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-02 17:59:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
13:01-17:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
17:01-20:00 5 62.5% 0 0% 2 100% 1 50% 2 100%
20:01-24:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
محطه قديمه 1 12.5% 1 50% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 2 25% 1 50% 1 50% 0 0% 0 0%
N.A. 6 75% 1 50% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 2 25% 1 50% 1 50% 0 0% 0 0%
N.A. 6 75% 1 50% 1 50% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
غير مصانه 1 12.5% 1 50% 0 0% 0 0% 0 0%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
تأخر بعض الشي 1 12.5% 1 50% 0 0% 0 0% 0 0%
لم يتأخر 1 12.5% 1 50% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
No 2 25% 2 100% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لم يقترب 1 12.5% 1 50% 0 0% 0 0% 0 0%
لم يقترب مني 1 12.5% 1 50% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 5 62.5% 0 0% 1 50% 2 100% 2 100%
No 3 37.5% 2 100% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
خال من التعابير 1 12.5% 1 50% 0 0% 0 0% 0 0%
كان عادي جدا 1 12.5% 0 0% 1 50% 0 0% 0 0%
لم يبالي 1 12.5% 1 50% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لم يشكرني 1 12.5% 1 50% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
زي قديم 1 12.5% 1 50% 0 0% 0 0% 0 0%
12. Was he able to communicate with customer?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لم يتواصل معي 1 12.5% 1 50% 0 0% 0 0% 0 0%
13. Was the attendant wearing visible nametag?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 3 37.5% 0 0% 0 0% 1 50% 2 100%
لا استطيع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
لا استطيع قراءه الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
لا يضع بطاقه 1 12.5% 1 50% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
غير ودودين 1 12.5% 1 50% 0 0% 0 0% 0 0%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 5 62.5% 0 0% 1 50% 2 100% 2 100%
No 3 37.5% 2 100% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لم يعرض علي 1 12.5% 1 50% 0 0% 0 0% 0 0%
لم يعرض علي تنظيف الزجاج 2 25% 1 50% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
غير صحيح 1 12.5% 1 50% 0 0% 0 0% 0 0%
20. Were you given correct change?                    
Yes 6 75% 2 100% 2 100% 1 50% 1 50%
N.A. 2 25% 0 0% 0 0% 1 50% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 5 62.5% 0 0% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
لا يوجد صابون 1 12.5% 0 0% 1 50% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 5 62.5% 0 0% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 25% 0 0% 2 100% 0 0% 0 0%
N.A. 4 50% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
No tissues 1 12.5% 0 0% 0 0% 0 0% 1 50%
23a. Were sinks clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 5 62.5% 0 0% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Mirrors not clean properly 1 12.5% 0 0% 0 0% 0 0% 1 50%
23c. Were hand dryers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 5 62.5% 0 0% 2 100% 2 100% 1 50%
No 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
Water on the floor 1 12.5% 0 0% 0 0% 0 0% 1 50%
24f. Were baseboards clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 5 62.5% 1 50% 1 50% 2 100% 1 50%
No 3 37.5% 1 50% 1 50% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Bad smell 1 12.5% 0 0% 0 0% 0 0% 1 50%
راءحة الحمام كريهه 1 12.5% 0 0% 1 50% 0 0% 0 0%
غير منعشه 1 12.5% 1 50% 0 0% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 87.5% 1 50% 2 100% 2 100% 2 100%
No 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
لا تعمل بشكل جيد 1 12.5% 1 50% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
OVER ALL COMMENTS                    
المحطه قديمه ولبس الموظفين بالزي القديم وتم تغطيه الاسم بالجاكيت لايوجد اي خدمات سوى البترول مع العلم بوجود محطه زيت 1 12.5% 1 50% 0 0% 0 0% 0 0%
المحطه قديمه وهناك بعض المطبات الصغيره في منطقه التعبئه 1 12.5% 0 0% 1 50% 0 0% 0 0%
يبدو ان هناك تحسينات على الموظفين بحيث انهم مستعدون لتلبيه متطلبات البحث الذي نقوم به لانهم يترقبون الاستبيان 1 12.5% 0 0% 1 50% 0 0% 0 0%