Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 865-Al Shorouq

Sample Size:  10

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 20% 1 25% 0 0% 1 50% 0 0%
en 8 80% 3 75% 2 100% 1 50% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Shopper ID                    
10 1 10% 1 25% 0 0% 0 0% 0 0%
128 1 10% 1 25% 0 0% 0 0% 0 0%
147 1 10% 1 25% 0 0% 0 0% 0 0%
157 1 10% 0 0% 0 0% 1 50% 0 0%
159 1 10% 0 0% 1 50% 0 0% 0 0%
161 1 10% 0 0% 0 0% 0 0% 1 50%
163 1 10% 1 25% 0 0% 0 0% 0 0%
192 1 10% 0 0% 1 50% 0 0% 0 0%
264 1 10% 0 0% 0 0% 0 0% 1 50%
2028 1 10% 0 0% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Serial No                    
0384 1 10% 0 0% 1 50% 0 0% 0 0%
0397 1 10% 0 0% 0 0% 1 50% 0 0%
0398 1 10% 0 0% 0 0% 1 50% 0 0%
0432 1 10% 0 0% 0 0% 0 0% 1 50%
0433 1 10% 0 0% 0 0% 0 0% 1 50%
0530 1 10% 0 0% 1 50% 0 0% 0 0%
113 1 10% 1 25% 0 0% 0 0% 0 0%
220 1 10% 1 25% 0 0% 0 0% 0 0%
289 1 10% 1 25% 0 0% 0 0% 0 0%
301 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Operator Code                    
3 30% 3 75% 0 0% 0 0% 0 0%
3404 1 10% 1 25% 0 0% 0 0% 0 0%
3409 2 20% 0 0% 0 0% 0 0% 2 100%
5051 1 10% 0 0% 0 0% 1 50% 0 0%
9001 1 10% 0 0% 0 0% 1 50% 0 0%
basma 2 20% 0 0% 2 100% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Emirate                    
Ajman 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Site ID                    
77 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Number of Staff                    
2 2 20% 1 25% 1 50% 0 0% 0 0%
3 2 20% 0 0% 0 0% 1 50% 1 50%
4 5 50% 2 50% 1 50% 1 50% 1 50%
5 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
CSA Name                    
1 10% 0 0% 0 0% 0 0% 1 50%
- 1 10% 1 25% 0 0% 0 0% 0 0%
ASHOOR 1 10% 1 25% 0 0% 0 0% 0 0%
HARI BHAGAT 1 10% 0 0% 0 0% 1 50% 0 0%
X 1 10% 1 25% 0 0% 0 0% 0 0%
cant read the name 3 30% 0 0% 1 50% 1 50% 1 50%
harty 1 10% 0 0% 1 50% 0 0% 0 0%
لا استطيع قراءة الاسم 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
CSA Number                    
8 80% 3 75% 2 100% 1 50% 2 100%
- 1 10% 1 25% 0 0% 0 0% 0 0%
11280 1 10% 0 0% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Gender                    
Male 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Height                    
Tall 2 20% 0 0% 1 50% 1 50% 0 0%
Medium 7 70% 4 100% 1 50% 0 0% 2 100%
Short 1 10% 0 0% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Built                    
Thin 2 20% 1 25% 1 50% 0 0% 0 0%
Medium 8 80% 3 75% 1 50% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Spectacles                    
Yes 1 10% 0 0% 0 0% 0 0% 1 50%
No 9 90% 4 100% 2 100% 2 100% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Beard                    
Yes 3 30% 1 25% 1 50% 0 0% 1 50%
No 7 70% 3 75% 1 50% 2 100% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 3 30% 1 25% 1 50% 0 0% 1 50%
No 7 70% 3 75% 1 50% 2 100% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Indian 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Date                    
2011-10-05 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-06 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-24 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-27 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-17 1 10% 0 0% 1 50% 0 0% 0 0%
2012-04-15 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-11 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-17 1 10% 0 0% 0 0% 1 50% 0 0%
2012-08-11 1 10% 0 0% 0 0% 0 0% 1 50%
2012-08-25 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Amount                    
19.54 1 10% 1 25% 0 0% 0 0% 0 0%
49.91 1 10% 0 0% 0 0% 0 0% 1 50%
50.00 8 80% 3 75% 2 100% 2 100% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
3 1 10% 0 0% 1 50% 0 0% 0 0%
4 3 30% 2 50% 1 50% 0 0% 0 0%
5 3 30% 1 25% 0 0% 2 100% 0 0%
6 1 10% 1 25% 0 0% 0 0% 0 0%
10 2 20% 0 0% 0 0% 0 0% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-05 19:28:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-06 15:55:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-24 00:15:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-27 11:30:00 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-17 19:15:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-04-15 11:06:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-11 12:59:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-17 16:55:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-08-11 16:57:00 1 10% 0 0% 0 0% 0 0% 1 50%
2012-08-25 16:33:00 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-05 19:35:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-06 16:10:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-24 00:23:00 1 10% 1 25% 0 0% 0 0% 0 0%
2011-10-27 11:42:00 1 10% 1 25% 0 0% 0 0% 0 0%
2012-02-17 19:23:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-04-15 11:19:00 1 10% 0 0% 1 50% 0 0% 0 0%
2012-06-11 13:13:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-06-17 17:03:00 1 10% 0 0% 0 0% 1 50% 0 0%
2012-08-11 17:05:00 1 10% 0 0% 0 0% 0 0% 1 50%
2012-08-25 16:43:00 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Time of Visit                    
0 1 10% 1 25% 0 0% 0 0% 0 0%
10:01-13:00 3 30% 1 25% 1 50% 1 50% 0 0%
13:01-17:00 4 40% 1 25% 0 0% 1 50% 2 100%
17:01-20:00 2 20% 1 25% 1 50% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 40% 3 75% 1 50% 0 0% 0 0%
N.A. 6 60% 1 25% 1 50% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 40% 3 75% 1 50% 0 0% 0 0%
N.A. 6 60% 1 25% 1 50% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 10% 1 25% 0 0% 0 0% 0 0%
No 9 90% 3 75% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Many vehicles are not in a proper que 1 10% 1 25% 0 0% 0 0% 0 0%
لم يتأخر 1 10% 1 25% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
They come to the passenger side to ask 1 10% 1 25% 0 0% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
No expression 1 10% 1 25% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
did not say anything 1 10% 1 25% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 9 90% 4 100% 2 100% 2 100% 1 50%
No 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Staff not presentable as uniform was faded n worn out or not well groomed 1 10% 0 0% 0 0% 0 0% 1 50%
12. Was he able to communicate with customer?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 10% 0 0% 0 0% 1 50% 0 0%
13. Was the attendant wearing visible nametag?                    
Yes 9 90% 4 100% 2 100% 2 100% 1 50%
No 1 10% 0 0% 0 0% 0 0% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 2 20% 0 0% 0 0% 0 0% 2 100%
Yes but reading is not easy 1 10% 1 25% 0 0% 0 0% 0 0%
harty 1 10% 0 0% 1 50% 0 0% 0 0%
لم استطع قراءة الاسم 1 10% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 6 60% 1 25% 2 100% 1 50% 2 100%
No 4 40% 3 75% 0 0% 1 50% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Did not offer to clean the windscreen. 1 10% 0 0% 0 0% 1 50% 0 0%
19. Were you charged the correct amount?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 7 70% 4 100% 1 50% 1 50% 1 50%
N.A. 3 30% 0 0% 1 50% 1 50% 1 50%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 10 100% 4 100% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 5 50% 0 0% 1 50% 2 100% 2 100%
No 1 10% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 40% 0 0% 0 0% 2 100% 2 100%
No 2 20% 0 0% 2 100% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
لا يوجد ورق تواليت 1 10% 0 0% 1 50% 0 0% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 20% 0 0% 2 100% 0 0% 0 0%
N.A. 4 40% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
no paper towel 1 10% 0 0% 0 0% 1 50% 0 0%
23a. Were sinks clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 5 50% 0 0% 1 50% 2 100% 2 100%
N.A. 1 10% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
لا يوجد مجففات ايدي 1 10% 0 0% 1 50% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 5 50% 0 0% 1 50% 2 100% 2 100%
No 1 10% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
الغطاء لايصلح الجلوس عليه بحاجه الى تغيير 1 10% 0 0% 1 50% 0 0% 0 0%
24a. Were doors clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
لكن الضوء في السقف لايعمل 1 10% 0 0% 1 50% 0 0% 0 0%
24d. Were vents clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 4 40% 0 0% 0 0% 2 100% 2 100%
No 2 20% 0 0% 2 100% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
يوجد محارم وطين على الارض 1 10% 0 0% 1 50% 0 0% 0 0%
يوجدورق على الارض ومياه وسخه 1 10% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 60% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 70% 2 50% 1 50% 2 100% 2 100%
No 3 30% 2 50% 1 50% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
bad smell was there 1 10% 1 25% 0 0% 0 0% 0 0%
الرائحه كريهه جدا 1 10% 0 0% 1 50% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 90% 3 75% 2 100% 2 100% 2 100%
No 1 10% 1 25% 0 0% 0 0% 0 0%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
no comment 1 10% 1 25% 0 0% 0 0% 0 0%
28. Was the Mosque premises clean ?                    
No 1 10% 1 25% 0 0% 0 0% 0 0%
N.A. 9 90% 3 75% 2 100% 2 100% 2 100%
Total 10 100% 4 100% 2 100% 2 100% 2 100%
Comments                    
Does not have a mosque 1 10% 1 25% 0 0% 0 0% 0 0%
OVER ALL COMMENTS                    
One person come to fill the petrol and the other person come to collect the money. and because they come near the passengers side, it is not easy to read the name tag 1 10% 1 25% 0 0% 0 0% 0 0%
كل واحد يلبس لبس مختلف ليسو بلباس موحد 1 10% 0 0% 0 0% 0 0% 1 50%