Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 869-Al Madina Al Jameya

Sample Size:  6

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 50% 1 100% 1 50% 1 50% 0 0%
en 3 50% 0 0% 1 50% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Shopper ID                    
129 1 16.67% 0 0% 0 0% 0 0% 1 100%
134 1 16.67% 1 100% 0 0% 0 0% 0 0%
157 1 16.67% 0 0% 1 50% 0 0% 0 0%
264 1 16.67% 0 0% 0 0% 1 50% 0 0%
1010 1 16.67% 0 0% 1 50% 0 0% 0 0%
1027 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Serial No                    
0389 1 16.67% 0 0% 1 50% 0 0% 0 0%
0390 1 16.67% 0 0% 1 50% 0 0% 0 0%
0403 1 16.67% 0 0% 0 0% 1 50% 0 0%
0404 1 16.67% 0 0% 0 0% 1 50% 0 0%
0436 1 16.67% 0 0% 0 0% 0 0% 1 100%
614 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Operator Code                    
3409 1 16.67% 0 0% 0 0% 0 0% 1 100%
5051 3 50% 0 0% 2 100% 1 50% 0 0%
9001 1 16.67% 0 0% 0 0% 1 50% 0 0%
بسمه 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Emirate                    
Sharjah 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Site ID                    
80 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Staff                    
2 1 16.67% 0 0% 1 50% 0 0% 0 0%
3 2 33.33% 0 0% 0 0% 1 50% 1 100%
4 2 33.33% 1 100% 1 50% 0 0% 0 0%
5 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Name                    
3 50% 1 100% 0 0% 2 100% 0 0%
HAREES YOUNUS KUNJOOR 1 16.67% 0 0% 1 50% 0 0% 0 0%
X 1 16.67% 0 0% 1 50% 0 0% 0 0%
cant read 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Number                    
4 66.67% 1 100% 1 50% 1 50% 1 100%
10571 1 16.67% 0 0% 1 50% 0 0% 0 0%
12849 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Gender                    
Male 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Height                    
Tall 2 33.33% 1 100% 0 0% 1 50% 0 0%
Medium 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Built                    
Thin 1 16.67% 0 0% 0 0% 1 50% 0 0%
Medium 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Spectacles                    
Yes 2 33.33% 1 100% 1 50% 0 0% 0 0%
No 4 66.67% 0 0% 1 50% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Beard                    
Yes 2 33.33% 0 0% 0 0% 1 50% 1 100%
No 4 66.67% 1 100% 2 100% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 2 33.33% 0 0% 1 50% 1 50% 0 0%
No 4 66.67% 1 100% 1 50% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Expat. Arabs 1 16.67% 0 0% 0 0% 1 50% 0 0%
Indian 4 66.67% 1 100% 2 100% 1 50% 0 0%
Others 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Date                    
2011-09-27 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-25 2 33.33% 0 0% 2 100% 0 0% 0 0%
2012-06-16 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-20 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-15 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Amount                    
50.00 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
1 1 16.67% 0 0% 0 0% 1 50% 0 0%
2 2 33.33% 0 0% 2 100% 0 0% 0 0%
4 1 16.67% 0 0% 0 0% 0 0% 1 100%
5 1 16.67% 0 0% 0 0% 1 50% 0 0%
18 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time In                    
2011-09-27 08:08:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-25 21:10:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-02-25 22:12:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-16 12:19:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-20 20:02:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-15 20:30:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time Out                    
2011-09-27 08:34:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-02-25 21:20:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-02-25 22:20:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-16 12:30:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-20 20:12:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-15 20:45:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time of Visit                    
07:00-10:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
10:01-13:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
20:01-24:00 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
غير مصانه بشكل جيد 1 16.67% 1 100% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
N.A. 2 33.33% 1 100% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
N.A. 2 33.33% 1 100% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 16.67% 1 100% 0 0% 0 0% 0 0%
No 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
تأخر مع الزبائن 1 16.67% 1 100% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 3 50% 0 0% 1 50% 1 50% 1 100%
No 3 50% 1 100% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
NORMAL.BUT DID NOT WISH. 1 16.67% 0 0% 1 50% 0 0% 0 0%
No greetings or did not wish 1 16.67% 0 0% 0 0% 1 50% 0 0%
لم يتم الترحيب بي 1 16.67% 1 100% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 3 50% 1 100% 0 0% 1 50% 1 100%
No 3 50% 0 0% 2 100% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT SAY ANYTHING 1 16.67% 0 0% 1 50% 0 0% 0 0%
NO THANK YOU 1 16.67% 0 0% 1 50% 0 0% 0 0%
No farewell greeting or no thank you when leaving 1 16.67% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
No 2 33.33% 1 100% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 16.67% 0 0% 0 0% 0 0% 1 100%
No name tag 1 16.67% 0 0% 0 0% 1 50% 0 0%
WEARING A JACKET. 1 16.67% 0 0% 1 50% 0 0% 0 0%
لا يضع بطاقه 1 16.67% 1 100% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 1 16.67% 1 100% 0 0% 0 0% 0 0%
N.A. 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 5 83.33% 1 100% 2 100% 2 100% 0 0%
No 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 2 33.33% 0 0% 0 0% 1 50% 1 100%
No 4 66.67% 1 100% 2 100% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
لم يعرض علي تنظيف الزجاج 1 16.67% 1 100% 0 0% 0 0% 0 0%
DID NOT OFFER TO CLEAN 1 16.67% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 1 16.67% 0 0% 0 0% 1 50% 0 0%
19. Were you charged the correct amount?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 4 66.67% 1 100% 2 100% 1 50% 0 0%
N.A. 2 33.33% 0 0% 0 0% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 3 50% 0 0% 0 0% 2 100% 1 100%
No 2 33.33% 0 0% 2 100% 0 0% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
NO SOAP AVAILABLE 1 16.67% 0 0% 1 50% 0 0% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 50% 0 0% 2 100% 1 50% 0 0%
No 2 33.33% 0 0% 0 0% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No tissues 2 33.33% 0 0% 0 0% 1 50% 1 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 16.67% 0 0% 0 0% 0 0% 1 100%
No 1 16.67% 0 0% 1 50% 0 0% 0 0%
N.A. 3 50% 0 0% 1 50% 2 100% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23a. Were sinks clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23b. Were mirrors clean?                    
Yes 4 66.67% 0 0% 1 50% 2 100% 1 100%
No 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
DIRTY.WATER DROPS ON IT. 1 16.67% 0 0% 1 50% 0 0% 0 0%
23c. Were hand dryers clean?                    
Yes 4 66.67% 0 0% 2 100% 2 100% 0 0%
N.A. 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23d. Were dispensers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24a. Were doors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 3 50% 0 0% 1 50% 1 50% 1 100%
No 2 33.33% 0 0% 1 50% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
WET FLOOR.WATER EVERYWHERE 1 16.67% 0 0% 1 50% 0 0% 0 0%
Water on the floor 1 16.67% 0 0% 0 0% 1 50% 0 0%
24f. Were baseboards clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 3 50% 0 0% 0 0% 2 100% 1 100%
No 2 33.33% 0 0% 2 100% 0 0% 0 0%
N.A. 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
BAD SMELL 1 16.67% 0 0% 1 50% 0 0% 0 0%
BAD SMELL IN THE RESTROOM 1 16.67% 0 0% 1 50% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 4 66.67% 0 0% 2 100% 2 100% 0 0%
N.A. 2 33.33% 1 100% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
Yes 2 33.33% 0 0% 2 100% 0 0% 0 0%
N.A. 4 66.67% 1 100% 0 0% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
OVER ALL COMMENTS                    
CSA WAS WEARING A JACKET SO COULD NOT READ THE NAME. 1 16.67% 0 0% 1 50% 0 0% 0 0%
THERE WAS BAD SMELL IN THE RESTROOM. 1 16.67% 0 0% 1 50% 0 0% 0 0%
الحمام مغلق 1 16.67% 1 100% 0 0% 0 0% 0 0%