Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 872-Al Sena'ya

Sample Size:  7

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 57.14% 2 100% 1 50% 1 50% 0 0%
en 3 42.86% 0 0% 1 50% 1 50% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Shopper ID                    
134 2 28.57% 2 100% 0 0% 0 0% 0 0%
1010 1 14.29% 0 0% 1 50% 0 0% 0 0%
1028 1 14.29% 0 0% 0 0% 1 50% 0 0%
2014 2 28.57% 0 0% 1 50% 0 0% 1 100%
2032 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Serial No                    
0393 1 14.29% 0 0% 1 50% 0 0% 0 0%
0394 1 14.29% 0 0% 1 50% 0 0% 0 0%
0407 1 14.29% 0 0% 0 0% 1 50% 0 0%
0408 1 14.29% 0 0% 0 0% 1 50% 0 0%
0439 1 14.29% 0 0% 0 0% 0 0% 1 100%
279 1 14.29% 1 50% 0 0% 0 0% 0 0%
52 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Operator Code                    
3409 1 14.29% 0 0% 0 0% 0 0% 1 100%
5051 2 28.57% 0 0% 1 50% 1 50% 0 0%
9001 1 14.29% 0 0% 0 0% 1 50% 0 0%
basma 1 14.29% 0 0% 1 50% 0 0% 0 0%
بسمه 1 14.29% 1 50% 0 0% 0 0% 0 0%
ساره 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Emirate                    
Sharjah 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Site ID                    
83 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Number of Staff                    
1 2 28.57% 0 0% 1 50% 0 0% 1 100%
3 2 28.57% 2 100% 0 0% 0 0% 0 0%
4 3 42.86% 0 0% 1 50% 2 100% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
CSA Name                    
1 14.29% 0 0% 1 50% 0 0% 0 0%
X 1 14.29% 0 0% 0 0% 1 50% 0 0%
cant read 1 14.29% 0 0% 0 0% 0 0% 1 100%
cant read the name 2 28.57% 0 0% 1 50% 1 50% 0 0%
لم استطيع قراءة الاسم 1 14.29% 1 50% 0 0% 0 0% 0 0%
لم استطيع قراءه الاسم 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
CSA Number                    
7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Gender                    
Male 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Height                    
Tall 1 14.29% 1 50% 0 0% 0 0% 0 0%
Medium 4 57.14% 1 50% 1 50% 1 50% 1 100%
Short 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Built                    
Thin 3 42.86% 0 0% 1 50% 2 100% 0 0%
Medium 4 57.14% 2 100% 1 50% 0 0% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Spectacles                    
No 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Beard                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
No 6 85.71% 2 100% 1 50% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Mustache                    
No 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Filipino 1 14.29% 0 0% 0 0% 0 0% 1 100%
Indian 6 85.71% 2 100% 2 100% 2 100% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Date                    
2011-09-24 1 14.29% 1 50% 0 0% 0 0% 0 0%
2011-10-27 1 14.29% 1 50% 0 0% 0 0% 0 0%
2012-02-14 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-03-19 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-17 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-01 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-10-01 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Amount                    
50.00 6 85.71% 1 50% 2 100% 2 100% 1 100%
90.00 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
2 2 28.57% 0 0% 1 50% 1 50% 0 0%
11 2 28.57% 1 50% 1 50% 0 0% 0 0%
20 2 28.57% 1 50% 0 0% 1 50% 0 0%
22 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Time In                    
2011-09-24 22:03:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2011-10-27 08:35:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2012-02-14 20:39:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-03-19 22:10:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-17 12:15:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-01 19:15:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-10-01 20:14:00 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Time Out                    
2011-09-24 22:38:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2011-10-27 08:49:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
2012-02-14 20:48:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-03-19 22:20:00 1 14.29% 0 0% 1 50% 0 0% 0 0%
2012-06-17 12:24:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-07-01 19:32:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
2012-10-01 20:28:00 1 14.29% 0 0% 0 0% 0 0% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Time of Visit                    
07:00-10:00 1 14.29% 1 50% 0 0% 0 0% 0 0%
10:01-13:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
17:01-20:00 1 14.29% 0 0% 0 0% 1 50% 0 0%
20:01-24:00 4 57.14% 1 50% 2 100% 0 0% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 6 85.71% 1 50% 2 100% 2 100% 1 100%
No 1 14.29% 1 50% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
لم تكن مصانه بشكل جيد 1 14.29% 1 50% 0 0% 0 0% 0 0%
2. Were lights working and in good condition at the approach?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 2 28.57% 1 50% 1 50% 0 0% 0 0%
N.A. 2 28.57% 1 50% 0 0% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
الاضاءه خافته 1 14.29% 0 0% 1 50% 0 0% 0 0%
كانت خافته 1 14.29% 1 50% 0 0% 0 0% 0 0%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 2 28.57% 1 50% 1 50% 0 0% 0 0%
N.A. 2 28.57% 1 50% 0 0% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
الاضاءه خافته 1 14.29% 0 0% 1 50% 0 0% 0 0%
كانت خافته 1 14.29% 1 50% 0 0% 0 0% 0 0%
4. Was filling area / forecourt clean and tidy?                    
Yes 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 14.29% 1 50% 0 0% 0 0% 0 0%
No 6 85.71% 1 50% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
تاخر مع كثير من الزبائن 1 14.29% 1 50% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 3 42.86% 1 50% 0 0% 1 50% 1 100%
No 4 57.14% 1 50% 2 100% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
NORMAL BUT DID NOT GREET 1 14.29% 0 0% 1 50% 0 0% 0 0%
No greetings or did not wish 1 14.29% 0 0% 0 0% 1 50% 0 0%
لم يتم الترحيب بشكل ودي 1 14.29% 1 50% 0 0% 0 0% 0 0%
لم يحييني ولم يبتسم 1 14.29% 0 0% 1 50% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 4 57.14% 1 50% 1 50% 1 50% 1 100%
No 3 42.86% 1 50% 1 50% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT SAY ANYTHING 1 14.29% 0 0% 1 50% 0 0% 0 0%
No farewell greeting or no thank you when leaving 1 14.29% 0 0% 0 0% 1 50% 0 0%
لم يشكرنى 1 14.29% 1 50% 0 0% 0 0% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 5 71.43% 0 0% 2 100% 2 100% 1 100%
No 2 28.57% 2 100% 0 0% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
لم يكن مرتب 1 14.29% 1 50% 0 0% 0 0% 0 0%
لم يكن مرتب 1 14.29% 1 50% 0 0% 0 0% 0 0%
12. Was he able to communicate with customer?                    
Yes 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 6 85.71% 2 100% 1 50% 2 100% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 3 42.86% 0 0% 0 0% 2 100% 1 100%
NO NAME TAG 1 14.29% 0 0% 1 50% 0 0% 0 0%
لم استطيع قراءة الاسم 2 28.57% 1 50% 1 50% 0 0% 0 0%
لم استطيع قراءه الاسم 1 14.29% 1 50% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 6 85.71% 2 100% 1 50% 2 100% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 5 71.43% 2 100% 1 50% 1 50% 1 100%
No 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT OFFER 1 14.29% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 1 14.29% 0 0% 0 0% 1 50% 0 0%
19. Were you charged the correct amount?                    
Yes 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 5 71.43% 2 100% 1 50% 1 50% 1 100%
N.A. 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 1 14.29% 0 0% 0 0% 0 0% 1 100%
No 3 42.86% 0 0% 2 100% 1 50% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
NO SOAP 1 14.29% 0 0% 1 50% 0 0% 0 0%
No soap 1 14.29% 0 0% 0 0% 1 50% 0 0%
Restroom closed 1 14.29% 0 0% 0 0% 1 50% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 42.86% 0 0% 2 100% 0 0% 1 100%
No 1 14.29% 0 0% 0 0% 1 50% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No tissues 1 14.29% 0 0% 0 0% 1 50% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 1 14.29% 0 0% 1 50% 0 0% 0 0%
No 2 28.57% 0 0% 1 50% 1 50% 0 0%
N.A. 2 28.57% 0 0% 0 0% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
no paper towel 1 14.29% 0 0% 0 0% 1 50% 0 0%
23a. Were sinks clean?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
كان يوجد عليها مياه غير نظيفه 1 14.29% 0 0% 1 50% 0 0% 0 0%
23b. Were mirrors clean?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
يوجد على المرايا بقه مياه قذره 1 14.29% 0 0% 1 50% 0 0% 0 0%
23c. Were hand dryers clean?                    
Yes 1 14.29% 0 0% 0 0% 0 0% 1 100%
N.A. 4 57.14% 0 0% 2 100% 2 100% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No dryers 1 14.29% 0 0% 0 0% 1 50% 0 0%
لا يوجد مجففات ايدي 1 14.29% 0 0% 1 50% 0 0% 0 0%
23d. Were dispensers clean?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
N.A. 2 28.57% 0 0% 1 50% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
لا يوجد ماكينات صابون 1 14.29% 0 0% 1 50% 0 0% 0 0%
23e. Were toilets and urinals clean?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
كان يوجد عليها مياه قذره 1 14.29% 0 0% 1 50% 0 0% 0 0%
24a. Were doors clean?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
يوجد عليها ملصقات مقطعه 1 14.29% 0 0% 1 50% 0 0% 0 0%
24b. Were walls clean?                    
Yes 4 57.14% 0 0% 2 100% 1 50% 1 100%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 4 57.14% 0 0% 2 100% 1 50% 1 100%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 4 57.14% 0 0% 2 100% 1 50% 1 100%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 1 14.29% 0 0% 0 0% 0 0% 1 100%
No 3 42.86% 0 0% 2 100% 1 50% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
WATER ON THE FLOOR 1 14.29% 0 0% 1 50% 0 0% 0 0%
Water on the floor 1 14.29% 0 0% 0 0% 1 50% 0 0%
كان يوجد عليها مياه قذره ومحارم 1 14.29% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 4 57.14% 0 0% 2 100% 1 50% 1 100%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
عليه مياه ومحارم قذره 1 14.29% 0 0% 1 50% 0 0% 0 0%
25a. Were trash containers clean?                    
Yes 3 42.86% 0 0% 1 50% 1 50% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
مليئه بالمحارم 1 14.29% 0 0% 1 50% 0 0% 0 0%
25b. Were trash containers not overflowing?                    
Yes 4 57.14% 0 0% 2 100% 1 50% 1 100%
N.A. 1 14.29% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 4 57.14% 1 50% 1 50% 1 50% 1 100%
No 1 14.29% 0 0% 1 50% 0 0% 0 0%
N.A. 2 28.57% 1 50% 0 0% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
Comments                    
رائحه كريهه 1 14.29% 0 0% 1 50% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 5 71.43% 1 50% 2 100% 1 50% 1 100%
N.A. 2 28.57% 1 50% 0 0% 1 50% 0 0%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
N.A. 7 100% 2 100% 2 100% 2 100% 1 100%
Total 7 100% 2 100% 2 100% 2 100% 1 100%
OVER ALL COMMENTS                    
CSA WAS NOT WEARING A NAME TAG 1 14.29% 0 0% 1 50% 0 0% 0 0%
الحمام مغلق 1 14.29% 1 50% 0 0% 0 0% 0 0%