Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 877-Muwaileh

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 25% 1 50% 0 0% 1 50% 0 0%
en 6 75% 1 50% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Shopper ID                    
110 1 12.5% 1 50% 0 0% 0 0% 0 0%
120 1 12.5% 0 0% 0 0% 1 50% 0 0%
129 1 12.5% 1 50% 0 0% 0 0% 0 0%
134 2 25% 0 0% 1 50% 0 0% 1 50%
211 1 12.5% 0 0% 1 50% 0 0% 0 0%
261 1 12.5% 0 0% 0 0% 1 50% 0 0%
2010 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Serial No                    
0399 1 12.5% 0 0% 1 50% 0 0% 0 0%
0400 1 12.5% 0 0% 1 50% 0 0% 0 0%
0415 1 12.5% 0 0% 0 0% 1 50% 0 0%
0416 1 12.5% 0 0% 0 0% 1 50% 0 0%
0446 1 12.5% 0 0% 0 0% 0 0% 1 50%
0447 1 12.5% 0 0% 0 0% 0 0% 1 50%
212 1 12.5% 1 50% 0 0% 0 0% 0 0%
612 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Operator Code                    
1 12.5% 1 50% 0 0% 0 0% 0 0%
3409 2 25% 0 0% 0 0% 0 0% 2 100%
5051 2 25% 0 0% 1 50% 1 50% 0 0%
9001 1 12.5% 0 0% 0 0% 1 50% 0 0%
basma 1 12.5% 0 0% 1 50% 0 0% 0 0%
ساره 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Emirate                    
Sharjah 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Site ID                    
87 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Staff                    
1 1 12.5% 0 0% 1 50% 0 0% 0 0%
3 1 12.5% 1 50% 0 0% 0 0% 0 0%
4 1 12.5% 0 0% 0 0% 1 50% 0 0%
5 3 37.5% 1 50% 1 50% 1 50% 0 0%
6 2 25% 0 0% 0 0% 0 0% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Name                    
2 25% 0 0% 2 100% 0 0% 0 0%
MOHD RIYAS 1 12.5% 1 50% 0 0% 0 0% 0 0%
SYED 1 12.5% 0 0% 0 0% 1 50% 0 0%
cant read the name 3 37.5% 0 0% 0 0% 1 50% 2 100%
لم استطيع قراءه الاسم 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
CSA Number                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Gender                    
Male 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Height                    
Medium 6 75% 1 50% 2 100% 1 50% 2 100%
Short 2 25% 1 50% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Built                    
Thin 3 37.5% 0 0% 1 50% 1 50% 1 50%
Medium 4 50% 1 50% 1 50% 1 50% 1 50%
Fat 1 12.5% 1 50% 0 0% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Spectacles                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Beard                    
Yes 4 50% 0 0% 1 50% 1 50% 2 100%
No 4 50% 2 100% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 4 50% 0 0% 0 0% 2 100% 2 100%
No 4 50% 2 100% 2 100% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Indian 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Date                    
2011-10-15 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-10 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-24 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-13 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-09 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-20 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-24 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-01 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Amount                    
45.00 1 12.5% 0 0% 0 0% 1 50% 0 0%
49.59 1 12.5% 1 50% 0 0% 0 0% 0 0%
50.00 6 75% 1 50% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
0 1 12.5% 0 0% 1 50% 0 0% 0 0%
1 1 12.5% 0 0% 0 0% 1 50% 0 0%
4 1 12.5% 1 50% 0 0% 0 0% 0 0%
11 2 25% 1 50% 0 0% 1 50% 0 0%
13 1 12.5% 0 0% 0 0% 0 0% 1 50%
15 1 12.5% 0 0% 0 0% 0 0% 1 50%
18 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time In                    
2011-10-15 13:16:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-10 20:50:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-24 10:19:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-13 20:05:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-09 15:50:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-20 20:20:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-24 21:03:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-01 20:40:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time Out                    
2011-10-15 13:43:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2011-12-10 20:58:00 1 12.5% 1 50% 0 0% 0 0% 0 0%
2012-02-24 10:22:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-13 20:14:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-09 15:57:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-20 20:33:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-08-24 21:08:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
2012-09-01 20:49:00 1 12.5% 0 0% 0 0% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
13:01-17:00 2 25% 1 50% 0 0% 1 50% 0 0%
17:01-20:00 2 25% 0 0% 0 0% 1 50% 1 50%
20:01-24:00 3 37.5% 1 50% 1 50% 0 0% 1 50%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 5 62.5% 1 50% 1 50% 1 50% 2 100%
N.A. 3 37.5% 1 50% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 5 62.5% 1 50% 1 50% 1 50% 2 100%
N.A. 3 37.5% 1 50% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 6 75% 1 50% 2 100% 1 50% 2 100%
No 2 25% 1 50% 0 0% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
DID NOT SAY ANYTHING 1 12.5% 1 50% 0 0% 0 0% 0 0%
Did not say anything 1 12.5% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 6 75% 2 100% 0 0% 2 100% 2 100%
No 2 25% 0 0% 2 100% 0 0% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 3 37.5% 0 0% 0 0% 1 50% 2 100%
HE WAS WEARING A JACKET 1 12.5% 0 0% 1 50% 0 0% 0 0%
لايضع بطاقه 1 12.5% 0 0% 1 50% 0 0% 0 0%
لم استطيع قراءه الاسم 1 12.5% 1 50% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 6 75% 2 100% 1 50% 1 50% 2 100%
No 2 25% 0 0% 1 50% 1 50% 0 0%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
Comments                    
Did not offer to clean the windscreen. 1 12.5% 0 0% 0 0% 1 50% 0 0%
HE DID NOT OFFER TO CLEAN WINDSCREEN 1 12.5% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 3 37.5% 2 100% 0 0% 1 50% 0 0%
N.A. 5 62.5% 0 0% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 25% 0 0% 2 100% 0 0% 0 0%
N.A. 4 50% 0 0% 0 0% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 5 62.5% 0 0% 1 50% 2 100% 2 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
Comments                    
يوجد مياه كثيره على الارض 1 12.5% 0 0% 1 50% 0 0% 0 0%
24f. Were baseboards clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 75% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 8 100% 2 100% 2 100% 2 100% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 1 12.5% 0 0% 0 0% 1 50% 0 0%
N.A. 7 87.5% 2 100% 2 100% 1 50% 2 100%
Total 8 100% 2 100% 2 100% 2 100% 2 100%