Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 879-Al Bawaba-2 Fuj

Sample Size:  6

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 33.33% 1 100% 0 0% 1 50% 0 0%
en 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Shopper ID                    
123 1 16.67% 1 100% 0 0% 0 0% 0 0%
128 1 16.67% 0 0% 0 0% 1 50% 0 0%
130 1 16.67% 0 0% 1 50% 0 0% 0 0%
1013 1 16.67% 0 0% 0 0% 1 50% 0 0%
2020 1 16.67% 0 0% 1 50% 0 0% 0 0%
2105 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Serial No                    
0405 1 16.67% 0 0% 1 50% 0 0% 0 0%
0406 1 16.67% 0 0% 1 50% 0 0% 0 0%
0421 1 16.67% 0 0% 0 0% 1 50% 0 0%
0422 1 16.67% 0 0% 0 0% 1 50% 0 0%
0452 1 16.67% 0 0% 0 0% 0 0% 1 100%
770 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Operator Code                    
3409 1 16.67% 0 0% 0 0% 0 0% 1 100%
5051 1 16.67% 0 0% 0 0% 1 50% 0 0%
9001 1 16.67% 0 0% 0 0% 1 50% 0 0%
basma 2 33.33% 0 0% 2 100% 0 0% 0 0%
بسمه 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Emirate                    
Fujairah 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Site ID                    
89 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Staff                    
2 2 33.33% 1 100% 0 0% 0 0% 1 100%
3 4 66.67% 0 0% 2 100% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Name                    
ISMAIL 1 16.67% 0 0% 0 0% 1 50% 0 0%
alex 1 16.67% 0 0% 0 0% 1 50% 0 0%
cant read 1 16.67% 0 0% 0 0% 0 0% 1 100%
mohd 1 16.67% 0 0% 1 50% 0 0% 0 0%
ombahadour 1 16.67% 0 0% 1 50% 0 0% 0 0%
لم استطيع قراءة الاسم 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Number                    
4 66.67% 1 100% 2 100% 0 0% 1 100%
10010 1 16.67% 0 0% 0 0% 1 50% 0 0%
8221 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Gender                    
Male 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Height                    
Tall 1 16.67% 0 0% 0 0% 1 50% 0 0%
Medium 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Built                    
Thin 1 16.67% 0 0% 1 50% 0 0% 0 0%
Medium 5 83.33% 1 100% 1 50% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Spectacles                    
No 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Beard                    
Yes 2 33.33% 1 100% 0 0% 0 0% 1 100%
No 4 66.67% 0 0% 2 100% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 3 50% 1 100% 1 50% 0 0% 1 100%
No 3 50% 0 0% 1 50% 2 100% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Filipino 3 50% 0 0% 1 50% 1 50% 1 100%
Indian 3 50% 1 100% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Date                    
2011-10-07 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-03-31 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-04-10 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-03 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-27 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-21 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Amount                    
50.00 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
2 2 33.33% 1 100% 0 0% 0 0% 1 100%
4 3 50% 0 0% 2 100% 1 50% 0 0%
5 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time In                    
2011-10-07 21:23:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-03-31 17:49:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-04-10 15:15:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-03 18:05:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-27 17:10:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-21 20:49:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time Out                    
2011-10-07 21:27:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-03-31 18:00:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-04-10 15:28:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-03 18:20:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-06-27 17:21:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-21 20:58:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time of Visit                    
13:01-17:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
17:01-20:00 3 50% 0 0% 1 50% 2 100% 0 0%
20:01-24:00 2 33.33% 1 100% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
2. Were lights working and in good condition at the approach?                    
Yes 3 50% 0 0% 1 50% 1 50% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
N.A. 2 33.33% 0 0% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
لا تعمل بحاله جيده 1 16.67% 1 100% 0 0% 0 0% 0 0%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 3 50% 0 0% 1 50% 1 50% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
N.A. 2 33.33% 0 0% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
لا تعمل بحاله جيده 1 16.67% 1 100% 0 0% 0 0% 0 0%
4. Was filling area / forecourt clean and tidy?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
غير نظيفه ومرتبه 1 16.67% 1 100% 0 0% 0 0% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
لم يتأخر 1 16.67% 1 100% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
9. Did they request customers to quit smoking?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 5 83.33% 1 100% 2 100% 1 50% 1 100%
N.A. 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
48 1 16.67% 0 0% 0 0% 1 50% 0 0%
11. Was the filling staff presentable and well groomed?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 1 16.67% 0 0% 0 0% 0 0% 1 100%
mohd 1 16.67% 0 0% 1 50% 0 0% 0 0%
ombahadur 1 16.67% 0 0% 1 50% 0 0% 0 0%
لم استطيع قراءة الاسم 1 16.67% 1 100% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
No 2 33.33% 1 100% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Did not offer to clean the windscreen. 1 16.67% 0 0% 0 0% 1 50% 0 0%
لم يعرض علي تنظيف الزجاج 1 16.67% 1 100% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 2 33.33% 1 100% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No soap 1 16.67% 0 0% 0 0% 1 50% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 3 50% 0 0% 2 100% 0 0% 1 100%
No 2 33.33% 0 0% 0 0% 2 100% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No tissues 2 33.33% 0 0% 0 0% 2 100% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 33.33% 0 0% 2 100% 0 0% 0 0%
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 2 33.33% 0 0% 0 0% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
no paper towel 1 16.67% 0 0% 0 0% 1 50% 0 0%
23a. Were sinks clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23b. Were mirrors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23c. Were hand dryers clean?                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
N.A. 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No dryers 1 16.67% 0 0% 0 0% 1 50% 0 0%
23d. Were dispensers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
Urinal was dirty 1 16.67% 0 0% 0 0% 1 50% 0 0%
24a. Were doors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24f. Were baseboards clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 5 83.33% 1 100% 2 100% 1 50% 1 100%
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Bad smell 1 16.67% 0 0% 0 0% 1 50% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
OVER ALL COMMENTS                    
المحارم على ارض الحمام 1 16.67% 1 100% 0 0% 0 0% 0 0%