Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 881-Al Jazira Al Bahreya

Sample Size:  6

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 3 50% 1 100% 0 0% 1 50% 1 100%
en 3 50% 0 0% 2 100% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Shopper ID                    
23 1 16.67% 0 0% 1 50% 0 0% 0 0%
129 1 16.67% 1 100% 0 0% 0 0% 0 0%
168 1 16.67% 0 0% 0 0% 0 0% 1 100%
1015 1 16.67% 0 0% 0 0% 1 50% 0 0%
2014 1 16.67% 0 0% 0 0% 1 50% 0 0%
2033 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Serial No                    
0412 1 16.67% 0 0% 1 50% 0 0% 0 0%
0413 1 16.67% 0 0% 1 50% 0 0% 0 0%
0428 1 16.67% 0 0% 0 0% 1 50% 0 0%
0429 1 16.67% 0 0% 0 0% 1 50% 0 0%
0457 1 16.67% 0 0% 0 0% 0 0% 1 100%
442 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Operator Code                    
1 16.67% 1 100% 0 0% 0 0% 0 0%
5051 2 33.33% 0 0% 0 0% 1 50% 1 100%
9001 1 16.67% 0 0% 0 0% 1 50% 0 0%
basma 2 33.33% 0 0% 2 100% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Emirate                    
Ras Al Khaimah 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Site ID                    
91 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Staff                    
1 5 83.33% 1 100% 1 50% 2 100% 1 100%
3 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Name                    
3 50% 0 0% 1 50% 1 50% 1 100%
MOHD SIDDIQ 1 16.67% 0 0% 0 0% 1 50% 0 0%
asif 1 16.67% 0 0% 1 50% 0 0% 0 0%
لا استطيع قراءه الاسم 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
CSA Number                    
5 83.33% 1 100% 2 100% 1 50% 1 100%
4782 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Gender                    
Male 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Height                    
Medium 5 83.33% 1 100% 2 100% 1 50% 1 100%
Short 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Built                    
Thin 1 16.67% 0 0% 1 50% 0 0% 0 0%
Medium 4 66.67% 1 100% 0 0% 2 100% 1 100%
Fat 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Spectacles                    
No 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Beard                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
No 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 3 50% 0 0% 2 100% 1 50% 0 0%
No 3 50% 1 100% 0 0% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Indian 5 83.33% 0 0% 2 100% 2 100% 1 100%
Philipino 1 16.67% 1 100% 0 0% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Date                    
2011-11-07 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-03-21 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-04-14 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-29 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-07-11 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-12 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Amount                    
50.00 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
0 4 66.67% 1 100% 0 0% 2 100% 1 100%
1 1 16.67% 0 0% 1 50% 0 0% 0 0%
2 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time In                    
2011-11-07 20:00:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-03-21 19:40:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-04-14 10:55:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-29 17:58:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-07-11 19:27:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-12 18:18:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time Out                    
2011-11-07 20:19:00 1 16.67% 1 100% 0 0% 0 0% 0 0%
2012-03-21 19:52:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-04-14 11:08:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
2012-06-29 18:12:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-07-11 19:32:00 1 16.67% 0 0% 0 0% 1 50% 0 0%
2012-09-12 18:25:00 1 16.67% 0 0% 0 0% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Time of Visit                    
10:01-13:00 1 16.67% 0 0% 1 50% 0 0% 0 0%
17:01-20:00 5 83.33% 1 100% 1 50% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 4 66.67% 0 0% 2 100% 1 50% 1 100%
N.A. 2 33.33% 1 100% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 66.67% 0 0% 1 50% 2 100% 1 100%
No 1 16.67% 1 100% 0 0% 0 0% 0 0%
N.A. 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
لا تعمل بحاله جيده 1 16.67% 1 100% 0 0% 0 0% 0 0%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 5 83.33% 1 100% 1 50% 2 100% 1 100%
N.A. 1 16.67% 0 0% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 5 83.33% 1 100% 2 100% 1 50% 1 100%
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Thete was sand or dust 1 16.67% 0 0% 0 0% 1 50% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 4 66.67% 0 0% 1 50% 2 100% 1 100%
No 2 33.33% 1 100% 1 50% 0 0% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
غير مصانه بشكل جيد 2 33.33% 1 100% 1 50% 0 0% 0 0%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 16.67% 1 100% 0 0% 0 0% 0 0%
No 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 5 83.33% 1 100% 2 100% 1 50% 1 100%
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
No greetings or did not wish 1 16.67% 0 0% 0 0% 1 50% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
11. Was the filling staff presentable and well groomed?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 4 66.67% 1 100% 1 50% 2 100% 0 0%
No 2 33.33% 0 0% 1 50% 0 0% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
No name tag 1 16.67% 0 0% 0 0% 0 0% 1 100%
asif 1 16.67% 0 0% 1 50% 0 0% 0 0%
لايرتدي بطاقه 1 16.67% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 2 33.33% 0 0% 1 50% 1 50% 0 0%
No 4 66.67% 1 100% 1 50% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
Did not offer to clean the windscreen. 2 33.33% 0 0% 0 0% 1 50% 1 100%
لم يعرض علي تنظيف الزجاج 1 16.67% 0 0% 1 50% 0 0% 0 0%
لم يعرض علي تنظيف زجاج السايره 1 16.67% 1 100% 0 0% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 3 50% 0 0% 1 50% 1 50% 1 100%
N.A. 3 50% 1 100% 1 50% 1 50% 0 0%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No rest room 2 33.33% 0 0% 0 0% 1 50% 1 100%
No soap 1 16.67% 0 0% 0 0% 1 50% 0 0%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No tissues 1 16.67% 0 0% 0 0% 1 50% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
no paper towel 1 16.67% 0 0% 0 0% 1 50% 0 0%
23a. Were sinks clean?                    
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
Sink not cleaned properly 1 16.67% 0 0% 0 0% 1 50% 0 0%
23b. Were mirrors clean?                    
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
100 1 16.67% 0 0% 0 0% 1 50% 0 0%
23c. Were hand dryers clean?                    
N.A. 5 83.33% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No dryers 1 16.67% 0 0% 0 0% 1 50% 0 0%
23d. Were dispensers clean?                    
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
Dispenser not clean 1 16.67% 0 0% 0 0% 1 50% 0 0%
23e. Were toilets and urinals clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24a. Were doors clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
No 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
Water on the floor 1 16.67% 0 0% 0 0% 1 50% 0 0%
24f. Were baseboards clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 4 66.67% 0 0% 2 100% 1 50% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 1 16.67% 0 0% 0 0% 1 50% 0 0%
N.A. 5 83.33% 1 100% 2 100% 1 50% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
N.A. 6 100% 1 100% 2 100% 2 100% 1 100%
Total 6 100% 1 100% 2 100% 2 100% 1 100%
Comments                    
No mosque 1 16.67% 0 0% 0 0% 1 50% 0 0%
OVER ALL COMMENTS                    
No rest room 2 33.33% 0 0% 0 0% 1 50% 1 100%
الحمام مغلق 1 16.67% 0 0% 1 50% 0 0% 0 0%
لا يوجد حمام 1 16.67% 0 0% 1 50% 0 0% 0 0%