Company: Adnoc
Filter: Company: Adnoc + Service: Forecourt + Site: 884-Al Deyafa
Sample Size: 9
| Questions | Total Samples | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |||||
| Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | Abs | Percentage | |
| Language | ||||||||||
| ar | 5 | 55.56% | 2 | 66.67% | 1 | 50% | 2 | 100% | 0 | 0% |
| en | 4 | 44.44% | 1 | 33.33% | 1 | 50% | 0 | 0% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Company | ||||||||||
| Adnoc | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Shopper ID | ||||||||||
| 10 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 122 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 123 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 129 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 130 | 2 | 22.22% | 0 | 0% | 1 | 50% | 0 | 0% | 1 | 50% |
| 134 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 1025 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 1036 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Serial No | ||||||||||
| 0420 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 0436 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0437 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 0463 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 0464 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 0532 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 114 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 726 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 730 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Operator Code | ||||||||||
| 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% | |
| 3409 | 2 | 22.22% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 100% |
| 5051 | 3 | 33.33% | 0 | 0% | 1 | 50% | 2 | 100% | 0 | 0% |
| basma | 2 | 22.22% | 1 | 33.33% | 1 | 50% | 0 | 0% | 0 | 0% |
| بسمه | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Emirate | ||||||||||
| Ajman | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Site ID | ||||||||||
| 94 | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Number of Staff | ||||||||||
| 1 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 3 | 3 | 33.33% | 0 | 0% | 1 | 50% | 1 | 50% | 1 | 50% |
| 4 | 4 | 44.44% | 3 | 100% | 1 | 50% | 0 | 0% | 0 | 0% |
| 5 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| CSA Name | ||||||||||
| 2 | 22.22% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 50% | |
| JABER | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| JABIR | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| SAINUDDIN | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| cant read it | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| hamin | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| لا استطيع قراءه الاسم | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| لم استطيع قراءه الاسم | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| CSA Number | ||||||||||
| 8 | 88.89% | 3 | 100% | 2 | 100% | 2 | 100% | 1 | 50% | |
| 13357 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Gender | ||||||||||
| Male | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Height | ||||||||||
| Tall | 3 | 33.33% | 3 | 100% | 0 | 0% | 0 | 0% | 0 | 0% |
| Medium | 5 | 55.56% | 0 | 0% | 2 | 100% | 2 | 100% | 1 | 50% |
| Short | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Built | ||||||||||
| Thin | 3 | 33.33% | 1 | 33.33% | 1 | 50% | 0 | 0% | 1 | 50% |
| Medium | 6 | 66.67% | 2 | 66.67% | 1 | 50% | 2 | 100% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Spectacles | ||||||||||
| No | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Beard | ||||||||||
| Yes | 4 | 44.44% | 2 | 66.67% | 1 | 50% | 0 | 0% | 1 | 50% |
| No | 5 | 55.56% | 1 | 33.33% | 1 | 50% | 2 | 100% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Mustache | ||||||||||
| Yes | 4 | 44.44% | 2 | 66.67% | 1 | 50% | 0 | 0% | 1 | 50% |
| No | 5 | 55.56% | 1 | 33.33% | 1 | 50% | 2 | 100% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Ethnic Groups | ||||||||||
| Indian | 8 | 88.89% | 3 | 100% | 1 | 50% | 2 | 100% | 2 | 100% |
| Pakistani | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Other Ethnic Groups | ||||||||||
| 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% | |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Date | ||||||||||
| 2011-10-02 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-30 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-17 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-03-11 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-30 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-14 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-11 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 2012-09-02 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Amount | ||||||||||
| 50.00 | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Number of Vehicles | ||||||||||
| 1 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 3 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 4 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 5 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 7 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 11 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 12 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 13 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 22 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Time In | ||||||||||
| 2011-10-02 19:40:00 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 16:54:00 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-30 16:02:00 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-17 18:55:00 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-03-11 14:45:00 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-30 20:12:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-14 19:16:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-11 17:06:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 2012-09-02 21:15:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Time Out | ||||||||||
| 2011-10-02 19:50:00 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-24 17:00:00 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2011-12-30 16:15:00 | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 2012-02-17 19:07:00 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-03-11 14:52:00 | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 2012-06-30 20:23:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-07-14 19:25:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 2012-08-11 17:16:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 2012-09-02 21:28:00 | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Time of Visit | ||||||||||
| 13:01-17:00 | 3 | 33.33% | 2 | 66.67% | 1 | 50% | 0 | 0% | 0 | 0% |
| 17:01-20:00 | 4 | 44.44% | 1 | 33.33% | 1 | 50% | 1 | 50% | 1 | 50% |
| 20:01-24:00 | 2 | 22.22% | 0 | 0% | 0 | 0% | 1 | 50% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run | ||||||||||
| Yes | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 2. Were lights working and in good condition at the approach? | ||||||||||
| Yes | 5 | 55.56% | 1 | 33.33% | 1 | 50% | 2 | 100% | 1 | 50% |
| N.A. | 4 | 44.44% | 2 | 66.67% | 1 | 50% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 3. Were the lights working and in good condition at the forecourt area? | ||||||||||
| Yes | 5 | 55.56% | 1 | 33.33% | 1 | 50% | 2 | 100% | 1 | 50% |
| N.A. | 4 | 44.44% | 2 | 66.67% | 1 | 50% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 4. Was filling area / forecourt clean and tidy? | ||||||||||
| Yes | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 5. Were the driveway and forecourt free of potholes and well maintained? | ||||||||||
| Yes | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 6. Was there any delay in approaching customers at the fuel pump | ||||||||||
| No | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| لم يتأخر | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 7. Did the staff approach the driver side of the vehicle? | ||||||||||
| Yes | 8 | 88.89% | 2 | 66.67% | 2 | 100% | 2 | 100% | 2 | 100% |
| No | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?. | ||||||||||
| Yes | 5 | 55.56% | 2 | 66.67% | 2 | 100% | 1 | 50% | 0 | 0% |
| No | 4 | 44.44% | 1 | 33.33% | 0 | 0% | 1 | 50% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| No greetings or did not wish | 3 | 33.33% | 0 | 0% | 0 | 0% | 1 | 50% | 2 | 100% |
| 9. Did they request customers to quit smoking? | ||||||||||
| N.A. | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 10. Did the staff thank you as you were leaving? | ||||||||||
| Yes | 7 | 77.78% | 2 | 66.67% | 2 | 100% | 1 | 50% | 2 | 100% |
| No | 2 | 22.22% | 1 | 33.33% | 0 | 0% | 1 | 50% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| No farewell greeting or no thank you when leaving | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| 11. Was the filling staff presentable and well groomed? | ||||||||||
| Yes | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 12. Was he able to communicate with customer? | ||||||||||
| Yes | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 13. Was the attendant wearing visible nametag? | ||||||||||
| Yes | 7 | 77.78% | 2 | 66.67% | 2 | 100% | 2 | 100% | 1 | 50% |
| No | 2 | 22.22% | 1 | 33.33% | 0 | 0% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| COULD NOT READ THE NAME | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Could not read the name or not clear or not visible or small letters so not visible | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| It was hanging one side | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| No name tag | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| لم استطيع قراءة الاسم | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| هامن | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 14. Was staff courteous / friendly? | ||||||||||
| Yes | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 15. Did he follow the instructions on the Rahal (Fuel Card)? | ||||||||||
| N.A. | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 16. Did he confirm and repeat amount and type of fuel? | ||||||||||
| Yes | 7 | 77.78% | 2 | 66.67% | 1 | 50% | 2 | 100% | 2 | 100% |
| No | 2 | 22.22% | 1 | 33.33% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| DID NOT SAY ANYTHING | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| لم يؤكد على كميه الوقود | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 17. Did he fuel as per customer?s instructions - Dhs? | ||||||||||
| Yes | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 18. Did he offer to clean windscreen voluntarily? (front & back) | ||||||||||
| Yes | 6 | 66.67% | 2 | 66.67% | 1 | 50% | 2 | 100% | 1 | 50% |
| No | 3 | 33.33% | 1 | 33.33% | 1 | 50% | 0 | 0% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| DID NOT OFFER TO CLEAN | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Did not offer to clean the windscreen. | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| 19. Were you charged the correct amount? | ||||||||||
| Yes | 8 | 88.89% | 2 | 66.67% | 2 | 100% | 2 | 100% | 2 | 100% |
| No | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 20. Were you given correct change? | ||||||||||
| Yes | 6 | 66.67% | 3 | 100% | 1 | 50% | 2 | 100% | 0 | 0% |
| N.A. | 3 | 33.33% | 0 | 0% | 1 | 50% | 0 | 0% | 2 | 100% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 21. Did he provide information about any promotions at Service Station? (only in case of active promotion) | ||||||||||
| Yes | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| N.A. | 8 | 88.89% | 3 | 100% | 2 | 100% | 2 | 100% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 22a. Were they adequately stocked with all necessary supplies such as soap? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 22b. Were they adequately stocked with all necessary supplies such as toilet tissue? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist) | ||||||||||
| Yes | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| N.A. | 5 | 55.56% | 0 | 0% | 1 | 50% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 23a. Were sinks clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 23b. Were mirrors clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 23c. Were hand dryers clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 23d. Were dispensers clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 23e. Were toilets and urinals clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 24a. Were doors clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 24b. Were walls clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 24c. Were ceiling clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 24d. Were vents clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 24e. Were floors clean? | ||||||||||
| Yes | 5 | 55.56% | 0 | 0% | 1 | 50% | 2 | 100% | 2 | 100% |
| No | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| DIRTY SHOE MARKS (BLACK) | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 24f. Were baseboards clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 24g. Were grout clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 25a. Were trash containers clean? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 25b. Were trash containers not overflowing? | ||||||||||
| Yes | 6 | 66.67% | 0 | 0% | 2 | 100% | 2 | 100% | 2 | 100% |
| Total | 6 | 100% | 0 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| 26. Was the restroom smelling clean & fresh (without any offensive odor) ? | ||||||||||
| Yes | 7 | 77.78% | 2 | 66.67% | 1 | 50% | 2 | 100% | 2 | 100% |
| No | 2 | 22.22% | 1 | 33.33% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| BAD SMELL IN THE RESTROOM. | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| 27. Were all the facilities inside the restroom in good working condition ? | ||||||||||
| Yes | 7 | 77.78% | 2 | 66.67% | 1 | 50% | 2 | 100% | 2 | 100% |
| No | 2 | 22.22% | 1 | 33.33% | 1 | 50% | 0 | 0% | 0 | 0% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| HAND DRYER NOT WORKING | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| There was no tissue and the dryer is not working | 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |
| 28. Was the Mosque premises clean ? | ||||||||||
| Yes | 1 | 11.11% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 50% |
| N.A. | 8 | 88.89% | 3 | 100% | 2 | 100% | 2 | 100% | 1 | 50% |
| Total | 9 | 100% | 3 | 100% | 2 | 100% | 2 | 100% | 2 | 100% |
| Comments | ||||||||||
| No mosque | 1 | 11.11% | 0 | 0% | 0 | 0% | 1 | 50% | 0 | 0% |
| OVER ALL COMMENTS | ||||||||||
| BAD SMELL IN THE RESTROOM. | 1 | 11.11% | 0 | 0% | 1 | 50% | 0 | 0% | 0 | 0% |
| الØمام نظي٠| 1 | 11.11% | 1 | 33.33% | 0 | 0% | 0 | 0% | 0 | 0% |