Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 887 - SAMHA REST AREA SOUTH

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 2 22.22% 0 0% 0 0% 1 50% 1 50%
en 7 77.78% 3 100% 2 100% 1 50% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Company                    
Adnoc 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Shopper ID                    
37 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
58 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
123 1 11.11% 0 0% 0 0% 1 50% 0 0%
149 1 11.11% 0 0% 0 0% 0 0% 1 50%
150 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
158 1 11.11% 0 0% 1 50% 0 0% 0 0%
1054 1 11.11% 0 0% 0 0% 1 50% 0 0%
2020 1 11.11% 0 0% 1 50% 0 0% 0 0%
2031 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Serial No                    
0053 1 11.11% 0 0% 1 50% 0 0% 0 0%
0054 1 11.11% 0 0% 1 50% 0 0% 0 0%
0057 1 11.11% 0 0% 0 0% 1 50% 0 0%
0058 2 22.22% 0 0% 0 0% 1 50% 1 50%
0059 1 11.11% 0 0% 0 0% 0 0% 1 50%
228 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
26 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
424 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Operator Code                    
2 22.22% 2 66.67% 0 0% 0 0% 0 0%
3404 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
3409 1 11.11% 0 0% 0 0% 0 0% 1 50%
5051 3 33.33% 0 0% 1 50% 1 50% 1 50%
9001 1 11.11% 0 0% 0 0% 1 50% 0 0%
basma 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Emirate                    
Abu Dhabi 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Site ID                    
97 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Number of Staff                    
5 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
6 6 66.67% 1 33.33% 2 100% 2 100% 1 50%
8 1 11.11% 0 0% 0 0% 0 0% 1 50%
9 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
CSA Name                    
Abdul Kareem KP 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
HOSAIL 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
JOY 1 11.11% 0 0% 1 50% 0 0% 0 0%
MUSTAQ 1 11.11% 0 0% 0 0% 0 0% 1 50%
UMESH 1 11.11% 0 0% 0 0% 1 50% 0 0%
cant read 1 11.11% 0 0% 0 0% 0 0% 1 50%
cant read the name 2 22.22% 0 0% 1 50% 1 50% 0 0%
could not read 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
CSA Number                    
7 77.78% 2 66.67% 1 50% 2 100% 2 100%
4506 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
9115 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Gender                    
Male 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Height                    
Tall 3 33.33% 2 66.67% 0 0% 0 0% 1 50%
Medium 5 55.56% 1 33.33% 1 50% 2 100% 1 50%
Short 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Built                    
Medium 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Spectacles                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Beard                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Mustache                    
Yes 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
No 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Ethnic Groups                    
Filipino 2 22.22% 0 0% 2 100% 0 0% 0 0%
Indian 4 44.44% 1 33.33% 0 0% 2 100% 1 50%
Others 1 11.11% 0 0% 0 0% 0 0% 1 50%
Philipino 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Other Ethnic Groups                    
9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Date                    
2011-09-20 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-15 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-11-15 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-02-24 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-05 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-01 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-05 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-24 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-18 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Amount                    
50.00 8 88.89% 3 100% 1 50% 2 100% 2 100%
53.00 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Number of Vehicles                    
2 1 11.11% 0 0% 0 0% 0 0% 1 50%
6 2 22.22% 1 33.33% 0 0% 0 0% 1 50%
7 1 11.11% 0 0% 0 0% 1 50% 0 0%
8 2 22.22% 1 33.33% 1 50% 0 0% 0 0%
18 1 11.11% 0 0% 1 50% 0 0% 0 0%
22 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
30 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time In                    
2011-09-20 23:43:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-15 11:00:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-11-15 20:10:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-02-24 13:01:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-05 19:11:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-01 16:09:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-05 17:55:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-24 17:21:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-18 19:45:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time Out                    
2011-09-20 23:50:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-10-15 11:12:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2011-11-15 20:20:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
2012-02-24 13:16:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-05 19:20:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-06-01 16:26:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-05 18:04:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-08-24 17:28:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
2012-09-18 19:50:00 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Time of Visit                    
10:01-13:00 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
13:01-17:00 2 22.22% 0 0% 1 50% 1 50% 0 0%
17:01-20:00 4 44.44% 0 0% 1 50% 1 50% 2 100%
20:01-24:00 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 44.44% 2 66.67% 1 50% 0 0% 1 50%
N.A. 5 55.56% 1 33.33% 1 50% 2 100% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 44.44% 2 66.67% 1 50% 0 0% 1 50%
N.A. 5 55.56% 1 33.33% 1 50% 2 100% 1 50%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
No 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
was not clean 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
No 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
need to maintaine 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
6. Was there any delay in approaching customers at the fuel pump                    
No 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
7. Did the staff approach the driver side of the vehicle?                    
Yes 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
No 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 7 77.78% 1 33.33% 2 100% 2 100% 2 100%
No 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
Normal 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
without any expression 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
10. Did the staff thank you as you were leaving?                    
Yes 7 77.78% 1 33.33% 2 100% 2 100% 2 100%
No 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
11. Was the filling staff presentable and well groomed?                    
Yes 7 77.78% 1 33.33% 2 100% 2 100% 2 100%
No 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
not presentable 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
12. Was he able to communicate with customer?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
13. Was the attendant wearing visible nametag?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
COULD NOT SEE THE NAME 1 11.11% 0 0% 1 50% 0 0% 0 0%
Could not read the name or not clear or not visible or small letters so not visible 2 22.22% 0 0% 0 0% 1 50% 1 50%
could not read 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
لا استطيع قراءة الاسم 1 11.11% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
No 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
not friendly 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 7 77.78% 1 33.33% 2 100% 2 100% 2 100%
No 2 22.22% 2 66.67% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 3 33.33% 0 0% 1 50% 0 0% 2 100%
No 6 66.67% 3 100% 1 50% 2 100% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
Did not offer to clean the windscreen. 2 22.22% 0 0% 0 0% 2 100% 0 0%
19. Were you charged the correct amount?                    
Yes 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
20. Were you given correct change?                    
Yes 7 77.78% 2 66.67% 1 50% 2 100% 2 100%
N.A. 2 22.22% 1 33.33% 1 50% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 9 100% 3 100% 2 100% 2 100% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 3 33.33% 0 0% 2 100% 0 0% 1 50%
N.A. 3 33.33% 0 0% 0 0% 2 100% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23a. Were sinks clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23b. Were mirrors clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23c. Were hand dryers clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 50%
N.A. 1 11.11% 0 0% 0 0% 0 0% 1 50%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23d. Were dispensers clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
23e. Were toilets and urinals clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24a. Were doors clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24b. Were walls clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24c. Were ceiling clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24d. Were vents clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24e. Were floors clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24f. Were baseboards clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
24g. Were grout clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25a. Were trash containers clean?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
25b. Were trash containers not overflowing?                    
Yes 6 66.67% 0 0% 2 100% 2 100% 2 100%
Total 6 100% 0 100% 2 100% 2 100% 2 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 6 66.67% 1 33.33% 1 50% 2 100% 2 100%
No 2 22.22% 1 33.33% 1 50% 0 0% 0 0%
N.A. 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
Comments                    
THERE WAS BAD SMELL 1 11.11% 0 0% 1 50% 0 0% 0 0%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 8 88.89% 2 66.67% 2 100% 2 100% 2 100%
N.A. 1 11.11% 1 33.33% 0 0% 0 0% 0 0%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
28. Was the Mosque premises clean ?                    
Yes 3 33.33% 1 33.33% 0 0% 2 100% 0 0%
N.A. 6 66.67% 2 66.67% 2 100% 0 0% 2 100%
Total 9 100% 3 100% 2 100% 2 100% 2 100%
OVER ALL COMMENTS                    
None volunteered to clean windscreen while it was all dirty 1 11.11% 1 33.33% 0 0% 0 0% 0 0%