Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 888 - SAMHA REST AREA NORTH

Sample Size:  9

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 4 44.44% 2 50% 1 50% 0 0% 1 100%
en 5 55.56% 2 50% 1 50% 2 100% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Shopper ID                    
128 1 11.11% 1 25% 0 0% 0 0% 0 0%
134 1 11.11% 1 25% 0 0% 0 0% 0 0%
157 1 11.11% 1 25% 0 0% 0 0% 0 0%
161 1 11.11% 0 0% 0 0% 1 50% 0 0%
163 1 11.11% 1 25% 0 0% 0 0% 0 0%
1052 1 11.11% 0 0% 0 0% 0 0% 1 100%
1057 1 11.11% 0 0% 1 50% 0 0% 0 0%
2010 1 11.11% 0 0% 0 0% 1 50% 0 0%
2017 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Serial No                    
0058 1 11.11% 0 0% 1 50% 0 0% 0 0%
0059 1 11.11% 0 0% 1 50% 0 0% 0 0%
0062 1 11.11% 0 0% 0 0% 1 50% 0 0%
0063 2 22.22% 0 0% 0 0% 1 50% 1 100%
204 1 11.11% 1 25% 0 0% 0 0% 0 0%
231 1 11.11% 1 25% 0 0% 0 0% 0 0%
386 1 11.11% 1 25% 0 0% 0 0% 0 0%
615 1 11.11% 1 25% 0 0% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Operator Code                    
1 11.11% 1 25% 0 0% 0 0% 0 0%
1 1 11.11% 1 25% 0 0% 0 0% 0 0%
3404 2 22.22% 2 50% 0 0% 0 0% 0 0%
5051 2 22.22% 0 0% 1 50% 0 0% 1 100%
9001 2 22.22% 0 0% 0 0% 2 100% 0 0%
basma 1 11.11% 0 0% 1 50% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Emirate                    
Abu Dhabi 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Site ID                    
98 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Number of Staff                    
4 2 22.22% 0 0% 1 50% 1 50% 0 0%
5 1 11.11% 0 0% 0 0% 1 50% 0 0%
6 2 22.22% 0 0% 1 50% 0 0% 1 100%
7 2 22.22% 2 50% 0 0% 0 0% 0 0%
8 1 11.11% 1 25% 0 0% 0 0% 0 0%
12 1 11.11% 1 25% 0 0% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
CSA Name                    
ASHRAF 1 11.11% 0 0% 0 0% 0 0% 1 100%
ASSIE 1 11.11% 0 0% 1 50% 0 0% 0 0%
RASHEED 1 11.11% 1 25% 0 0% 0 0% 0 0%
abdul 1 11.11% 1 25% 0 0% 0 0% 0 0%
cant read the name 3 33.33% 0 0% 1 50% 2 100% 0 0%
لا استطيع قراءه الاسم 1 11.11% 1 25% 0 0% 0 0% 0 0%
لا استطيع قراءه لاسم 1 11.11% 1 25% 0 0% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
CSA Number                    
9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Gender                    
Male 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Height                    
Tall 2 22.22% 2 50% 0 0% 0 0% 0 0%
Medium 7 77.78% 2 50% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Built                    
Thin 1 11.11% 0 0% 0 0% 1 50% 0 0%
Medium 8 88.89% 4 100% 2 100% 1 50% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Spectacles                    
Yes 3 33.33% 1 25% 0 0% 2 100% 0 0%
No 6 66.67% 3 75% 2 100% 0 0% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Beard                    
Yes 4 44.44% 1 25% 1 50% 2 100% 0 0%
No 5 55.56% 3 75% 1 50% 0 0% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 6 66.67% 3 75% 1 50% 2 100% 0 0%
No 3 33.33% 1 25% 1 50% 0 0% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Indian 7 77.78% 2 50% 2 100% 2 100% 1 100%
Others 1 11.11% 1 25% 0 0% 0 0% 0 0%
Philipino 1 11.11% 1 25% 0 0% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Date                    
2011-09-25 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-10-14 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-10-20 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-11-09 1 11.11% 1 25% 0 0% 0 0% 0 0%
2012-03-05 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-09 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-28 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-13 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-14 1 11.11% 0 0% 0 0% 0 0% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Amount                    
38.02 1 11.11% 0 0% 0 0% 0 0% 1 100%
50.00 6 66.67% 3 75% 1 50% 2 100% 0 0%
60.00 2 22.22% 1 25% 1 50% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
5 1 11.11% 0 0% 1 50% 0 0% 0 0%
8 1 11.11% 0 0% 1 50% 0 0% 0 0%
9 1 11.11% 0 0% 0 0% 0 0% 1 100%
10 1 11.11% 1 25% 0 0% 0 0% 0 0%
11 1 11.11% 0 0% 0 0% 1 50% 0 0%
12 1 11.11% 1 25% 0 0% 0 0% 0 0%
16 1 11.11% 0 0% 0 0% 1 50% 0 0%
20 1 11.11% 1 25% 0 0% 0 0% 0 0%
21 1 11.11% 1 25% 0 0% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Time In                    
2011-09-25 11:30:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-10-14 21:07:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-10-20 14:20:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-11-09 23:18:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2012-03-05 13:38:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-09 20:55:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-28 12:15:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-13 13:00:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-14 17:59:00 1 11.11% 0 0% 0 0% 0 0% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Time Out                    
2011-09-25 11:46:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-10-14 21:24:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-10-20 14:31:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2011-11-09 23:29:00 1 11.11% 1 25% 0 0% 0 0% 0 0%
2012-03-05 13:47:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-03-09 21:11:00 1 11.11% 0 0% 1 50% 0 0% 0 0%
2012-05-28 12:25:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-06-13 13:12:00 1 11.11% 0 0% 0 0% 1 50% 0 0%
2012-09-14 18:07:00 1 11.11% 0 0% 0 0% 0 0% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Time of Visit                    
10:01-13:00 3 33.33% 1 25% 0 0% 2 100% 0 0%
13:01-17:00 2 22.22% 1 25% 1 50% 0 0% 0 0%
17:01-20:00 1 11.11% 0 0% 0 0% 0 0% 1 100%
20:01-24:00 3 33.33% 2 50% 1 50% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
2. Were lights working and in good condition at the approach?                    
Yes 4 44.44% 3 75% 1 50% 0 0% 0 0%
N.A. 5 55.56% 1 25% 1 50% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
3. Were the lights working and in good condition at the forecourt area?                    
Yes 4 44.44% 3 75% 1 50% 0 0% 0 0%
N.A. 5 55.56% 1 25% 1 50% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
Yes 1 11.11% 1 25% 0 0% 0 0% 0 0%
No 8 88.89% 3 75% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Comments                    
تأخر مع زبون في صرف النفود 1 11.11% 1 25% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 8 88.89% 3 75% 2 100% 2 100% 1 100%
No 1 11.11% 1 25% 0 0% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Comments                    
no greeting 1 11.11% 1 25% 0 0% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 8 88.89% 3 75% 2 100% 2 100% 1 100%
No 1 11.11% 1 25% 0 0% 0 0% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
11. Was the filling staff presentable and well groomed?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Comments                    
Could not read the name or not clear or not visible or small letters so not visible 2 22.22% 0 0% 0 0% 2 100% 0 0%
لا استطيع قراءة الاسم 1 11.11% 0 0% 1 50% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
Yes 4 44.44% 2 50% 1 50% 0 0% 1 100%
N.A. 5 55.56% 2 50% 1 50% 2 100% 0 0%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 3 33.33% 1 25% 0 0% 2 100% 0 0%
No 6 66.67% 3 75% 2 100% 0 0% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
Comments                    
DID NOT OFFER 1 11.11% 0 0% 1 50% 0 0% 0 0%
Did not offer to clean the windscreen. 1 11.11% 0 0% 0 0% 0 0% 1 100%
did not clean 1 11.11% 1 25% 0 0% 0 0% 0 0%
لم يعرض علي التنظيف 1 11.11% 1 25% 0 0% 0 0% 0 0%
لم يمسح الزجاج 1 11.11% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 2 22.22% 2 50% 0 0% 0 0% 0 0%
N.A. 7 77.78% 2 50% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 44.44% 0 0% 2 100% 1 50% 1 100%
No 1 11.11% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
No tissues 1 11.11% 0 0% 0 0% 1 50% 0 0%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 22.22% 0 0% 2 100% 0 0% 0 0%
N.A. 3 33.33% 0 0% 0 0% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
no paper towel 1 11.11% 0 0% 0 0% 1 50% 0 0%
23a. Were sinks clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23b. Were mirrors clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23c. Were hand dryers clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23d. Were dispensers clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24a. Were doors clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24f. Were baseboards clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25b. Were trash containers not overflowing?                    
Yes 5 55.56% 0 0% 2 100% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 9 100% 4 100% 2 100% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
Yes 4 44.44% 2 50% 2 100% 0 0% 0 0%
N.A. 5 55.56% 2 50% 0 0% 2 100% 1 100%
Total 9 100% 4 100% 2 100% 2 100% 1 100%
OVER ALL COMMENTS                    
very busy station 1 11.11% 1 25% 0 0% 0 0% 0 0%