Company: Adnoc

Filter: Company: Adnoc + Service: Forecourt + Site: 893-Abu Al Abyed-1

Sample Size:  8

Questions Total Samples Quarter 1 Quarter 2 Quarter 3 Quarter 4
  Abs Percentage Abs Percentage Abs Percentage Abs Percentage Abs Percentage
Language                    
ar 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
en 7 87.5% 2 66.67% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Company                    
Adnoc 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Shopper ID                    
126 1 12.5% 0 0% 0 0% 0 0% 1 100%
128 1 12.5% 0 0% 0 0% 1 50% 0 0%
134 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
147 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
148 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
159 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012 1 12.5% 0 0% 1 50% 0 0% 0 0%
2014 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Serial No                    
0461 1 12.5% 0 0% 1 50% 0 0% 0 0%
0462 1 12.5% 0 0% 1 50% 0 0% 0 0%
0479 1 12.5% 0 0% 0 0% 1 50% 0 0%
0480 1 12.5% 0 0% 0 0% 1 50% 0 0%
0515 1 12.5% 0 0% 0 0% 0 0% 1 100%
351 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
409 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
755 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Operator Code                    
172 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
5051 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
9001 2 25% 0 0% 0 0% 2 100% 0 0%
basma 3 37.5% 0 0% 2 100% 0 0% 1 100%
بسمه 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Emirate                    
Western Region 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Site ID                    
103 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Number of Staff                    
2 2 25% 2 66.67% 0 0% 0 0% 0 0%
3 1 12.5% 0 0% 1 50% 0 0% 0 0%
4 3 37.5% 0 0% 1 50% 1 50% 1 100%
6 2 25% 1 33.33% 0 0% 1 50% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
CSA Name                    
2 25% 0 0% 1 50% 1 50% 0 0%
ABDULLA 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
ABDULLA AHMED 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
cant read the name 1 12.5% 0 0% 1 50% 0 0% 0 0%
jaafar 1 12.5% 0 0% 0 0% 0 0% 1 100%
mohd 1 12.5% 0 0% 0 0% 1 50% 0 0%
لم استطيع قراءه الاسم 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
CSA Number                    
6 75% 3 100% 2 100% 1 50% 0 0%
08139 1 12.5% 0 0% 0 0% 1 50% 0 0%
9931 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Gender                    
Male 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Height                    
Tall 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
Medium 6 75% 2 66.67% 2 100% 1 50% 1 100%
Short 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Built                    
Thin 2 25% 0 0% 1 50% 1 50% 0 0%
Medium 6 75% 3 100% 1 50% 1 50% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Spectacles                    
No 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Beard                    
Yes 2 25% 1 33.33% 0 0% 0 0% 1 100%
No 6 75% 2 66.67% 2 100% 2 100% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Mustache                    
Yes 5 62.5% 1 33.33% 2 100% 2 100% 0 0%
No 3 37.5% 2 66.67% 0 0% 0 0% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Ethnic Groups                    
Indian 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Other Ethnic Groups                    
8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Date                    
2011-10-28 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2011-12-29 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2012-02-24 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-17 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-02 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-14 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-25 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Amount                    
50.00 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Number of Vehicles                    
0 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
4 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
5 1 12.5% 0 0% 0 0% 0 0% 1 100%
9 1 12.5% 0 0% 1 50% 0 0% 0 0%
10 1 12.5% 0 0% 1 50% 0 0% 0 0%
11 2 25% 0 0% 0 0% 2 100% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Time In                    
2011-10-28 14:45:00 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 15:28:00 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2011-12-29 10:29:00 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2012-02-24 09:03:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-17 09:10:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-02 09:39:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-14 08:12:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-25 07:20:00 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Time Out                    
2011-10-28 14:51:00 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2011-11-12 15:37:00 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2011-12-29 10:35:00 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
2012-02-24 09:17:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-03-17 09:23:00 1 12.5% 0 0% 1 50% 0 0% 0 0%
2012-06-02 09:50:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-06-14 08:29:00 1 12.5% 0 0% 0 0% 1 50% 0 0%
2012-09-25 07:28:00 1 12.5% 0 0% 0 0% 0 0% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Time of Visit                    
07:00-10:00 5 62.5% 0 0% 2 100% 2 100% 1 100%
10:01-13:00 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
13:01-17:00 2 25% 2 66.67% 0 0% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
1. Was signage visible from distance of 500 meters and well maintained? Can be included only in first run                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
2. Were lights working and in good condition at the approach?                    
N.A. 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
3. Were the lights working and in good condition at the forecourt area?                    
N.A. 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
4. Was filling area / forecourt clean and tidy?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
5. Were the driveway and forecourt free of potholes and well maintained?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
6. Was there any delay in approaching customers at the fuel pump                    
No 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Comments                    
لم يتأخر 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
7. Did the staff approach the driver side of the vehicle?                    
Yes 7 87.5% 3 100% 1 50% 2 100% 1 100%
No 1 12.5% 0 0% 1 50% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Comments                    
لم يقترب من المركبه 1 12.5% 0 0% 1 50% 0 0% 0 0%
8. Were you greeted in a friendly manner (pleasant feeling)? If no, please describe behavior: Was it arrogant, without any expression, normal etc?.                    
Yes 5 62.5% 1 33.33% 1 50% 2 100% 1 100%
No 3 37.5% 2 66.67% 1 50% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Comments                    
NO GREETINGS 2 25% 2 66.67% 0 0% 0 0% 0 0%
الموظف كان عادي جدا 1 12.5% 0 0% 1 50% 0 0% 0 0%
9. Did they request customers to quit smoking?                    
N.A. 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
10. Did the staff thank you as you were leaving?                    
Yes 7 87.5% 2 66.67% 2 100% 2 100% 1 100%
No 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
11. Was the filling staff presentable and well groomed?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
12. Was he able to communicate with customer?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
13. Was the attendant wearing visible nametag?                    
Yes 6 75% 3 100% 1 50% 1 50% 1 100%
No 2 25% 0 0% 1 50% 1 50% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Comments                    
No name tag 1 12.5% 0 0% 0 0% 1 50% 0 0%
jaafar 1 12.5% 0 0% 0 0% 0 0% 1 100%
لا استطيع قراءة الاسم 1 12.5% 0 0% 1 50% 0 0% 0 0%
لايرتدي بطاقه 1 12.5% 0 0% 1 50% 0 0% 0 0%
لم استطيع قراءة الاسم 1 12.5% 1 33.33% 0 0% 0 0% 0 0%
14. Was staff courteous / friendly?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
15. Did he follow the instructions on the Rahal (Fuel Card)?                    
N.A. 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
16. Did he confirm and repeat amount and type of fuel?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
17. Did he fuel as per customer?s instructions - Dhs?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
18. Did he offer to clean windscreen voluntarily? (front & back)                    
Yes 6 75% 2 66.67% 1 50% 2 100% 1 100%
No 2 25% 1 33.33% 1 50% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
Comments                    
لم يعرض علي تنظيف زجاج السياره 1 12.5% 0 0% 1 50% 0 0% 0 0%
19. Were you charged the correct amount?                    
Yes 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
20. Were you given correct change?                    
Yes 4 50% 3 100% 0 0% 0 0% 1 100%
N.A. 4 50% 0 0% 2 100% 2 100% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
21. Did he provide information about any promotions at Service Station? (only in case of active promotion)                    
N.A. 8 100% 3 100% 2 100% 2 100% 1 100%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
22a. Were they adequately stocked with all necessary supplies such as soap?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
22b. Were they adequately stocked with all necessary supplies such as toilet tissue?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
22c. Were they adequately stocked with all necessary supplies such as paper towels? (paper towels are not required where fully operational hand dryers exist)                    
Yes 2 25% 0 0% 2 100% 0 0% 0 0%
N.A. 3 37.5% 0 0% 0 0% 2 100% 1 100%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23a. Were sinks clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23b. Were mirrors clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23c. Were hand dryers clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23d. Were dispensers clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
23e. Were toilets and urinals clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24a. Were doors clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24b. Were walls clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24c. Were ceiling clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24d. Were vents clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24e. Were floors clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24f. Were baseboards clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
24g. Were grout clean?                    
Yes 4 50% 0 0% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
25a. Were trash containers clean?                    
Yes 3 37.5% 0 0% 1 50% 1 50% 1 100%
N.A. 2 25% 0 0% 1 50% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
لا يوجد حاويات قمامه 1 12.5% 0 0% 1 50% 0 0% 0 0%
25b. Were trash containers not overflowing?                    
Yes 3 37.5% 0 0% 1 50% 1 50% 1 100%
N.A. 2 25% 0 0% 1 50% 1 50% 0 0%
Total 5 100% 0 100% 2 100% 2 100% 1 100%
Comments                    
لا يوجد حاويات قمامه 1 12.5% 0 0% 1 50% 0 0% 0 0%
26. Was the restroom smelling clean & fresh (without any offensive odor) ?                    
Yes 7 87.5% 3 100% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
27. Were all the facilities inside the restroom in good working condition ?                    
Yes 7 87.5% 3 100% 2 100% 1 50% 1 100%
N.A. 1 12.5% 0 0% 0 0% 1 50% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%
28. Was the Mosque premises clean ?                    
Yes 5 62.5% 1 33.33% 1 50% 2 100% 1 100%
N.A. 3 37.5% 2 66.67% 1 50% 0 0% 0 0%
Total 8 100% 3 100% 2 100% 2 100% 1 100%